The place looked dilapidated, not at all what I expected of a 4-star hotel. We were informed at reception that they had overbooked our room and had made arrangements to book us at the nearby Best Western Hotel instead. This was quite a surprise, but we agreed, given the look of the hotel. The Best Western was definitely not a 4-star hotel, but I don't think the Hotel Venice Resort Airport is a 4-star either, so maybe it worked out.