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Reviews of Hotel ibis Vienna Airport

3 out of 5
Hotel ibis Vienna Airport
Raststation Schwechat S1, Schwechat, Lower Austria

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 231 reviews" "
Rating 8 - Good. 93 out of 231 reviews" "
Rating 6 - Okay. 53 out of 231 reviews" "
Rating 4 - Poor. 19 out of 231 reviews" "
Rating 2 - Terrible. 12 out of 231 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Babacar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alex

Liked: Staff & service
Very average overpriced hotel
Stayed 1 night in Mar 2024
Response from Ibis Vienna Airport on 11 Apr,2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent experience did not meet your expectations.We take all guest feedback seriously and strive to provide exceptional value and service to all our guests. Your comments are invaluable to us as they help us identify areas for improvement.We would love the opportunity to better understand your concerns and make things right. Please feel free to reach out to us directly so we can discuss your experience in more detail and address any specific issues you encountered.Once again, we appreciate your feedback and hope to have the chance to welcome you back for a more satisfying stay in the future.Warm regards,Ibis Vienna Airport

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ibis Vienna Airport Team on 8 Dec,2023
Dear Nathalie! Thank you very much for choosing our hotel and for your kind review! Your opinion is highly valuable to us. We hope to welcome you back to our hotel very soon.Best regards,Your IBIS Vienna Airport Team

8/10 Good

irmgard

Stayed 1 night in Sep 2023
Response from Ibis Vienna Airport Team on 14 Oct,2023
Lieber Irmgard, wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im ibis Vienna Airport. Es ist immer eine Freude, positives Feedback zu erhalten. Nochmals vielen Dank für das Teilen Ihrer Erfahrungen und wir hoffen, dass Ihr nächster Besuch genauso angenehm sein wird wie der vorherige. Mit freundlichen Grüßen Ihr Ibis Vienna Airport

10/10 Excellent

norman

Stayed 2 nights in Sep 2023
Response from Ibis Vienna Airport Team on 4 Oct,2023
Dear Norman, we very much appreciate your review regarding your stay at the ibis Vienna Airport. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your ibis Vienna Airport Team

8/10 Good

MIRELA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ibis Vienna Airport Team on 7 Sept,2023
Dear Mirela, thank you so much for your nice review. Your opinion is very important to us and we are happy that you enjoyed your stay! We would like to know in which area you think we could improve, so a detailed comment would be highly appreciated. You can contact us directly any time :) Kindest regards

8/10 Good

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet was generous. Only one bath towel each, no other towels. The bed sheet/comforter was way too small. Reception was efficient and kind.
Stayed 1 night in Jul 2023
Response from Ibis Vienna Airport Team on 13 Aug,2023
Dear Helmut, thank you very much for your nice review. Your opinion is very important to us! Just to let you know you can always ask for the extra blankets and pillows a the reception. We are there 24h for you. We would be delighted to welcome you again soon. :) Kindest regards, Your Ibis Vienna Airport Team.

10/10 Excellent

Terrel, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the variety of food offerings.
Stayed 1 night in Jun 2023
Response from Paulina on 3 Jul,2023
Dear Terrel, thank you so much for your nice review. Your opinion is very important to us. :) We would be happy to welcome you again soon! Kindest regards, your ibis Vienna Airport Team

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very nice Ibis. Resturant, Burger King and convinence store below hotel. Only draw back was it cost 35 euro each way in a cab. For the extra 70 euro, I'd book a hotel next to the airport next time.
Stayed 1 night in Jun 2023
Response from Paulina on 3 Jul,2023
Dear Danielle, thank you for your nice review. It's really great, that you liked your stay. We are very sorry for the location issues :) We will however take your opinion into account to improve our service. We would be delighted to welcome you again some day. Kindest regards, Your ibis Vienna Airport

2/10 Terrible

Eunyoung, Fort Lee

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Paulina on 3 Jul,2023
Dear Eunyoung, thank you for your review. We are very sorry that your experience with us was unacceptable :( We would like you to let us know the details of your stay so that we can take your opinion into account to improve our service. Kindest regards, Your ibis Vienna Airport

8/10 Good

Wendy, Qualicum Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and a comfortable bed. Great for a night's stay before heading to the airport after a good nights sleep.
Stayed 1 night in Apr 2023
Response from Paulina on 10 May,2023
Dear Wendy, thank you for your kind review. Your opinion is very important to us! We would be delighted to welcome you again soon. Kindest regards, Your Ibis Vienna Airport Team.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No way 3 stars hotel
Terrible experience. Dirty room, used toilet paper roll. We asked to change our room for cleaniest,but it was very bad. I took photos of discusting curtains in our room. This was the worst hotel experience in my life.
Stayed 1 night in Mar 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late, but we’re greeted most cheerfully and helpfully by the hotel clerk. Fantastic breakfast with so many choices of fresh food of all kinds. Perfect place to stay when arriving in Vienna. Not too far from airport, but will need a car, Uber or taxi to get there. Very clean and comfortable mattress too!
Stayed 1 night in Mar 2023
Response from Ibis Vienna Airport Team on 19 Mar,2023
Dear Michele, we very much appreciate your comments regarding your stay! It is always a pleasure to receive positive feedback. We will share your comments with the rest of our team. I am sure that your opinion will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Happiness of our guests is our best reward :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Mohammed

Stayed 1 night in Mar 2023
Response from Your Ibis Vienna Airport Team. on 17 Mar,2023
Dear Mohammed, thanks for your review. Your opinion is very important to us. We apologize for the inconveniences that made your stay unsatisfactory. We would like to get to know the details of your feedback to improve our service. We would be happy to welcome you again soon. Kind regards.

8/10 Good

PILIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice modern IBIS about 15km from Vienna airport. Clean and modern rooms, professional and friendly staff, and good on-site eating facilities. My criticism is that the hotel holds itself out to be an airport hotel, but is not particularly close to the airport and does not offer a shuttle service or early check-in. Taxi from the airport is €36 each way so including taxi fares it's actually cheaper to stay at the terminal hotel. I believe the hotel would benefit from at least offering a shuttle bus to travelers.
Stayed 1 night in Mar 2023
Response from Paulina on 5 Mar,2023
Dear PILIB, thank you very much for your kind review. Your opinion is very important to us. We apologize for the inconvenience. We will take your opinion into account to improve our service. We would be delighted to welcome you again soon. Kindest regards, Your Ibis Vienna Airport Team.

8/10 Good

Doron

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Paulina on 26 Feb,2023
Dear Doron, thank you for your kind review. Your opinion is very important to us! We would be delighted to welcome you again soon. Kindest regards, Your Ibis Vienna Airport Team.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good.Excellent food options at the hotel.Only issue is the taxi from the airport is 35 euros each way so the money you safe on not using a hotel next to the airport you spend on taxis
Stayed 1 night in Jan 2023
Response from Paulina on 26 Feb,2023
Dear Christopher, thank you so much for your kind review. Your opinion is very important to us! We would be delighted to welcome you again soon. Kindest regards, Your Ibis Vienna Airport Team.

10/10 Excellent

Aadi

Stayed 1 night in Dec 2022
Response from Ibis Vienna Airport Team on 6 Jan,2023
Dear Aadi, thank you for your kind review. Your opinion is very important to us! We would be delighted to welcome you again soon. :) Kindest regardsSehr geehrter Gast, lieber Aadi, vielen Dank für Ihre nette Bewertung. Ihre Meinung ist uns sehr wichtig. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel close to the airport
Stayed 1 night in Nov 2022
Response from Paulina on 1 Dec,2022
Dear Marian, thank you very much for your great feedback. Your opinion is very important to us! We would be delighted to welcome you again soon :) Kindest regards Your ibis Vienna Airport

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Paulina on 1 Dec,2022
Dear James, thank you so much for your kind review. Your opinion is very important to us. We would be delighted to welcome you again soon! Kindest regards, Your Ibis Vienna Airport Team.

8/10 Good

Zdenka

Liked: Staff & service, property conditions & facilities
Friendly staff, very good restaurant, clean environment. CLose to the airport but only taxi available- rather expensive!
Stayed 1 night in Sep 2022
Response from Paulina on 8 Oct,2022
Dear Zdenka, thank you so much for your kind review. Your opinion is very important to us! We will send your compliments to the rest of our team :) We would be delighted to welcome you again soon. Sorry for the Taxi prices! Kindest regards, Your Ibis Vienna Airport

10/10 Excellent

David, DPO AE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A solid property and conveniently located off of the Autobahn. AWESOME breakfast. Friendly staff. Clean room.
Stayed 1 night in Aug 2022
Response from Paulina on 8 Oct,2022
Dear David, thank you so much for your kind review. Your opinion is very important to us! I'm sending your compliments also to Marche Restaurant. :) We would be delighted to welcome you again soon. Kindest regards, Your Ibis Vienna Airport Team.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely food, staff were super friendly. Basic room, but very comfortable and clean. The restaurant is beautiful, and theres a burger king too... which is perfect from a late night ice cream. We dont speak any German apart from the very basics, but the staff were amazing and helped us with everything. Highly recommended 👌
Stayed 1 night in Jun 2022

8/10 Good

Curtis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marche was excellent for breakfast. We arrived late and getting quick takeout at the BK and eating in our room was very convenient. The room was spartan but clean and quiet. We stayed here to avoid driving in to Vienna proper (and paying $$ to park our car); and it was more difficult getting in to town than we anticipated.
Stayed 3 nights in May 2022

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, room comfort
I reserved and paid through Hotels.com and when I got there, they did not have my reservation. They provided a room but insisted on my credit card. I provided it and they charged me the full amount of the room despite the fact that I showed them all of the documentation I had documenting full pre-payment. When I went to the desk the next morning at 8 am, it took 5 mins for someone to show up. He eventually credited me for the amount almost 24 hours after I was charged. We got dinner there and were overcharged for that too. We got 2 small plates of food and 2 bottled drinks and were charged $40. The bathroom smelled so bad we had to keep the door shut to tolerate being in the room.
Stayed 1 night in May 2022

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lobby and shops
Stayed 1 night in May 2022

10/10 Excellent

David, DPO AE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unexpectedly great stay! Wonderful staff. Fantastic dining opportunities. Convenient for travelers. Would most definitely stay here again.
Stayed 1 night in Apr 2022
Response from Farnaz Ghabeshi Front Desk Office on 4 May,2022
Dear David, Thank you for your great opinion, we look forward to welcoming you again. Best Regards

4/10 Poor

Francoise

Liked: Cleanliness, staff & service
Disliked: Amenities
This is not an airport hotel it is a hotel by the freeway for truckers. No shuttle bus and 15 kms from airport not 5 miles as advertised Paid $80 for taxi and could have stayed at much better hotel in the airport for total price
Stayed 1 night in Mar 2022
Response from Farnaz Ghabeshi Front Desk Office on 4 May,2022
Dear Francoise Your opinion is important to us in the first place. the hotel is 10 minutes away from the airport. Taxi price is between 25-30 euros next time you come to us we will organize for you. Best Regards

8/10 Good

Tatyana

Stayed 1 night in Nov 2021

6/10 Okay

Menahem

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

4/10 Poor

deidre

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Too far away from thevairport...nothing to do there
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis, Vienna Airport
Hotel was perfect for one night, easy to get to the airport. Not sure if dogs are allowed but in the room close to me was a barking dog during the night, but didnt bark for long. Apart from that, it was great that dinner and breakfast was included in the price when i booked. Room was basic, but clean and comfortable with TV and WIFI. Overall, a good stay for a great price!
Stayed 1 night in Oct 2021

8/10 Good

Anneliese

Liked: Cleanliness, staff & service, property conditions & facilities
This stay was a quick stop en route to Slovakia. It was perfect for this need. The stay was comfortable and enjoyable.
Stayed 1 night in Sep 2021

6/10 Okay

valerie

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but not an “airport” hotel
We were very surprised that the hotel named Vienna airport” was actually so far from the airport: 13 kms or 10 miles! That is not what I considered an airport hotel. Also the surroundings are depressing. The girl at the reception was nice at check in but the one we checked out with was horrible, not one smile! Room was comfortable and on site dining/ breakfast was very good. Oh and NO AIRPORT SHUTTLE! Again not a very “airport” hotel. If we had known all of this, we wouldn’t have stayed there…
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean, and staff was respectful, but after charging me extra for 2 occupants, we were given only one small blanket for 1 occupant. No fridge for our drinks, we wished for one. Otherwise, experience was ok.
Stayed 1 night in Aug 2021
Response from carlos on 16 Aug,2021
Dear Anonymous, thank you very much for your feedback. In every room there is an extr a blanket in the closet, we do apologize for the missing information about the blanket. Unfortunately our rooms are not equipped with a fridge. kind regards, front office

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was ok overall topical near airport … girl at the counter was nice and room was clean but the restaurant buffet was horrible no one spoke English, girl that was at the cashier was very rude And it was very expensive, worst on our two week vacation
Stayed 1 night in Aug 2021
Response from Francisco on 13 Aug,2021
Dear Sir / Madam, thank you for your review, makes the staff from the Ibis Hotel very proud. We are sorry, that at the Restaurant you where not treated well. We will pass the information to the Restaurant Manager. Have a nice day- Regards - Ibis Hotel Reception.

10/10 Excellent

Andrei Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Mohamed, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great Restaurants at the lobby with nice food
Stayed 1 night in Jan 2020
Response from Francisco on 16 Feb,2020
Dear Mr. Mohamed, thank you very much for the excellent review, we are glad that you liked our service. regards from the Ibis Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
The hotel was close to the airport, very clean and comfortable. Clean bathroom and free wifi for guests. Super restaurants options. We actually ate there without going into the city centre. I would have liked a few more smiles at reception and a ‘feeling ‘ that they were excited to have us stay. Staff were polite though and next morning restaurant staff got a ‘pass’ for us to use the bathroom just before we got our taxi and I thought that was very helpful as we didn’t have change for the toll. I would stay there again and overall this is a very good hotel! 😊
Stayed 1 night in Jan 2020
Response from Francisco on 16 Feb,2020
Dear "anonymous", thank you for the good review. We are glad that you liked it and that you would stay again with us, makes us fell proud, next time, hopefully, we will welcome you with a big smile, that how it should be. kind regards from all of us.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Francisco on 16 Feb,2020
Dear "anonymous" thank you for your nice review, hope to see you again at the Ibis Hotel Vienna Airport. Kind regards from all of us.

8/10 Good

Janis

Stayed 1 night in Jan 2020

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

JING

Disliked: Staff & service
The counter guy was too cool and not too polite. The hotel not close to airport, no pick up service
Stayed 1 night in Dec 2019
Response from Hotel Ibis Vienna Airport on 6 Jan,2020
Thank you for your feedback best reguards

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but the 16.99€ all inclusive Breakfast is not really all inclusive. If you want to drink anything else than water or some colorless soda you have to pay extra.
Stayed 1 night in Dec 2019
Response from Hotel Ibis Vienna Airport on 17 Dec,2019
thank you for your feedback

6/10 Okay

Alastair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Ibis Vienna Airport on 17 Dec,2019
thank you for your feedback

2/10 Terrible

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do not have an airport shuttle
On the landing page for Ibis Vienna Airport hotel on hotels.com, it says airport shuttle. It is one of the reasons I booked the hotel (along with free wifi and supposed proximity to the airport) for quick one day in-out business trip to Vienna. But the reality is that this hotel does not have an airport shuttle. Instead, it arranges a pre-booked service at 15 euros where a taxi (or what they call mini cab in England) will collect you but this is not clear on the landing page. so when I arrived at Vienna Airport, looking for the shuttle to take me to the hotel, there was none. It was clear that I had to pre book. The only option was a taxi at approx 30 euros, half the price of the room for the night. And then, another 15 euros to get back to the airport, once the discovery of the hotel booked service was known. The other point about this property is that it is a long way from the airport. Calling it an airport hotel is a misnomer. It sits at a massive stop for haulage trucks in a dormitory town of Vienna. I completed the hotels.com survey (smiling or sad face) expressing my anger and received a rather supercilious, and rude, response from the manager. This is what he wrote: "Good afternoon Dear Gleeson, I can't understand your dissatisfaction with our hotel. You have canceled your reservation and evaluate us negatively. We do not advertise false! It seems to me that you are not taking the time to organize your trip accordingly. best regards Cristian López Hotel Manager
Stayed 1 night in Nov 2019
Response from Hotel Ibis Vienna Airport on 3 Dec,2019
Dear Mr. Mark, I am very sorry that your trip in Vienna has not been as you planned. On our website you will find all the information regarding our hotel. Regarding the name of the Hotel, we cannot do much. since Accor has arranged that name for our hotel. I understand that you are upset with having to pay for the transfer service from the airport. but I must say that it is not written on the website that is free. I'm sorry I couldn't help you on your trip. best regards Cristian López Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel plus restaurant is always a good combination. Very clean and comfortable place.
Stayed 1 night in Sep 2019
Response from Hotel Ibis Vienna Airport on 19 Oct,2019
Thank you very much for the nice review!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Think about little high price for a one night stay without breakfast - but this is Europe...
Stayed 1 night in Sep 2019
Response from Francisco on 28 Sept,2019
Dear Guest, thank you for your good review, hope to see you again at the Ibis Hotel Vienna Airport.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel has a huge parking area, you never need to worry about where to park. It is about 12 minutes drive from the International Airport. There is a gas station right beside the hotel, very conveniet for the long distance drivers. But, the prices of the fuel are high. The dining area is unique: big, a lot of choices. It serves breakfast, lunch and dinner.
Stayed 2 nights in Aug 2019
Response from Hotel Ibis Vienna Airport on 16 Sept,2019
Dear Guest! Thank you for your feedback! we hope you enjoyed your stay!