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Reviews of Rafael Kaiser Premium Apartments

4 out of 5
Rafael Kaiser Premium Apartments
Antonigasse 1, Vienna, Vienna

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 179 reviews" "
Rating 8 - Good. 41 out of 179 reviews" "
Rating 6 - Okay. 6 out of 179 reviews" "
Rating 4 - Poor. 1 out of 179 reviews" "
Rating 2 - Terrible. 2 out of 179 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property is hospitable with their complimentary wine and coffee. The beds are comfy and the area is quiet. It is not at the center but the metro was easy to figure out. We could be at the most popular sites within 20-30 minutes on transit.
Stayed 3 nights in Dec 2023
Response from Olena Matselo on 28 Dec,2023
Dear Mr. Raymundo,Thank You very much for the top rating and such a lovely review. It was a real pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2023
Response from Olena Matselo on 28 Dec,2023
Dear Mr. Andrew,Thank You very much for the top rating. It's a real pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Saikat

Liked: Cleanliness, property conditions & facilities
No
Stayed 2 nights in Oct 2023
Response from Olena Matselo on 11 Nov,2023
Dear Mr. Saikat, Thank You very much for the top rating. We are truly delighted that You liked to be accommodated in our apartment in Vienna. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Ana Paula

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Olena Matselo on 17 Sept,2023
Dear Mrs. Ana Paula,Thank You very much for the top rating. It was a pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment with everything you need! Walkable distance away from public transportation!
Stayed 3 nights in Jun 2023
Response from Olena Matselo on 8 Jul,2023
Dear Alex,Thank You very much for the top rating and very positive review. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Ami, La Palma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved, loved these apartments!! Everything about this place is new, innovative and fun. Close to all famous tourist sites in the area.
Stayed 3 nights in Jun 2023
Response from Olena Matselo on 24 Jun,2023
Dear Mrs. Ami,Thank You very much for such a lovely review. It's a real pleasure for us that You liked to be accommodated in our apartment in Vienna. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Masoomeh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My two kids and I absolutely enjoyed our little comfortable apartment at Kaiser Rafael on Antonigasse. We were merely just outside the subway and had a playground under the building. Grocery shopping was around the corner. Little kitchenette and superb nespresso machine and washer/dryer were game changers. We would love to stay again.
Stayed 13 nights in Jun 2023
Response from Olena Matselo on 24 Jun,2023
DEar Mrs. Masoomeh,Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top feedback. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, room comfort
Great apartment
Stayed 2 nights in May 2023
Response from Olena Matselo on 12 May,2023
Dear Mrs. Lourdes,Thank You very much for the top rating. It was a pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, room comfort
Wonderful Spot in Vienna
This property is clean, wel located and quiet. I could not have asked for anything more in my apartment. Great access to local transportation. Communication about access and use of appliances well done.
Stayed 6 nights in Mar 2023
Response from Olena Matselo on 6 Apr,2023
Dear Mrs. Larissa,Thank You very much for the top rating and lovely feedback. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

SCOTT

Stayed 2 nights in Jan 2023
Response from Olena Matselo on 14 Jan,2023
Dear Mr. Scott,Thank You very much for the top rating. We are truly delighted that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Felix, Saint Louis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment in quaint neighborhood. Very well connected with public transport
Stayed 5 nights in Sep 2022
Response from Olena Matselo on 19 Sept,2022
Dear Mr. Felix,Greetings from Rafael Kaiser Premium Apartments. Thank You very much for Your top feedback. It's a pleasure for us that You liked our apartment and its location.We would like to thank You once again for being our guest in Vienna and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Viola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is truly Premium: super sized rooms, modern and cleaned, well equipped with almost everything you need to make you feel as if staying at home away from home. Great kitchen with well laid out dining table which makes it a good work station and dining areas. Just a few minutes walk to train station. Walking distance to great restaurants, supermarkets and parking garage. We basically left our car in the garage and took the public transport for sight seeing which works out great. Would love to be back here in this hotel.
Stayed 2 nights in Sep 2022
Response from Olena Matselo on 16 Sept,2022
Dear Mrs. Viola,Thank You very much for the top rating and such a lovely feedback. It's a real pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 Excellent

Jeanhee

Travelled with family
We were on a 18 day tour of Europe and stayed in 6 different hotels and rentals. The Rafael Kaiser apartment was the best run and most comfortable stay! Clean and attractively decorated. Comfortable beds. Quiet. Thank you!
Stayed 6 nights in Jul 2022
Response from Olena Matselo on 10 Aug,2022
Dear Mr. Jeanhee, Lots of greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and such a lovely feedback. It's a pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna! Sincerelly Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Zoran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great, spacious appartment, exceptionally clean, well organized and maintained. Kudos to the management and staff. Directions very detailed and clear, everything that was needed was in its logical place. Very nice looking combination of modern amenities and old style architecture.
Stayed 2 nights in May 2022
Response from Olena Matselo on 28 Jun,2022
Dear Zoran, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and such a lovely review. It's our pleasure that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Janzal Karlo

Travelled with family
Liked: Cleanliness, room comfort
Overall, a great experience!
When we first arrived at the property, the contactless check-in was very convenient. They use a traditional metal key as opposed to a key card and that is also what you use to open the door to the building and activate the elevator. The elevator took some time getting used to, but after the second try, it was really easy to operate. Also, if you want to keep the door to the unit locked, you have to manually lock it with the key. If a portion of your party wants to stay behind and keep the apartment locked, you would literally have to lock them in the apartment while the other party leaves. This probably wouldn't do so well in an emergency. The unit itself felt very homey since these are actually apartment units. Don't come in expecting it to feel like a hotel room. It's very spacious and it came with an in-unit washer/dryer as well as a kitchen. As far as cleanliness goes, our only issue was with the sheets for the pull-out bed in the living room. When we pulled out the bed, the sheets on the mattress were not clean. We were told to grab fresh clean sheets from the fourth floor, however those sheets were slightly smaller than the mattress, leaving a portion of it exposed. There was an issue with the payment and I was accidentally charged twice for my booking. When this happens, contact Rafael Kaiser immediately and they will do their absolute best to fix it. I was in touch with Olena and she was an absolute delight. The staff is definitely friendly and helpful
Stayed 3 nights in Sep 2021
Response from Olena Matselo on 25 Sept,2021
Dear Mr. Karlo, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and such a friendly detailed feedback. It was our pleasure to host You in our property. We apologize once again for the mentioned inconveniences. Rest assured that we will work on it to avoid such circumstances in future. The satisfaction of our dear guests is extremely important for us and we are always doing our best to provide the top level of service and hospitality. We thank You once again for Your trust and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, room comfort
Very nice stay
I highly recommend it, big apartment and has everything, there is Indian restaurant 1 minute away and turkich also.
Stayed 4 nights in Jul 2021
Response from Olena Matselo on 3 Aug,2021
Dear Mr. Faisal, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and so nice feedback. We are truly delighted that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2020
Response from Olena Matselo on 24 Mar,2020
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. It would be very nice and helpful from Your side to contact us and to describe what exactly happened during Your stay to rate us so negativ! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many shops around the building but there are lots of Turkish restaurants in walking distance.
Stayed 6 nights in Feb 2020
Response from Olena Matselo on 25 Feb,2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. It's a pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Rafael Apartments. The place has everything you need, close to a metro station m, and walking distance to some attractions. We would definitely come back to Vienna and repeat stay with them.
Stayed 3 nights in Feb 2020
Response from Olena Matselo on 15 Feb,2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and wonderful feedback. We are truly delighted that You liked our apartment and its location. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

6/10 Okay

Galis

Disliked: Property conditions & facilities, room comfort
Avoid
Worst sofa ever,minuscule toilet without heating!
Stayed 1 night in Jan 2020
Response from Olena Matselo on 22 Jan,2020
Dear Mr. Galis, Greetings from Rafael Kaiser Premium Apartments. Thank You for Your feedback. We are deeply sorry once again for the inconvenience with the couch, it was a temporary solution as the situation with the delivery went out of our hands. The new nice designed couch is already inside the apartment as it should be. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria Sincerely Yours

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was great. There are nearby train and tram station. Its in a quiet neighbourhood, there’s a police station around the corner of the building so I feel safe all the time.
Stayed 5 nights in Jan 2020
Response from Olena Matselo on 14 Jan,2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and lovely feedback. It's our pleasure that You like the apartment and its location. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and spacious. It had everything we needed on hand for our stay including shampoo, soap, paper products and cleaning supplies. There was a Billa grocery three minutes walk away which was open on Christmas Eve for us to stock up on food. It was easy to walk to restaurants and close to the S Bahn although we Ubered most places we wanted to go for around 10 Euros. The staff we encountered was friendly and helpful with changing the temperature in the unit and with helping with the laundry facilities. I highly recommend!!
Stayed 4 nights in Dec 2019
Response from Olena Matselo on 30 Dec,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for such a lovely feedback. It's a real pleasure for us that You liked our apartment and service. We wish You a happy, healthy, wealthy and prosperous New Year 2020 and mostly hope to welcome You again in the near future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2019
Response from Olena Matselo on 23 Dec,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for being our guests in Vienna. As soon as You have rated us very low, we would be very thankful if You share with us Your experience and what exactly didn't meet Your expectations within Your accommodation in our property. I wish You a Merry Christmas and a very happy and prosperous New Year 2020! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Olena Matselo on 19 Dec,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. We are truly delighted when our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice apartment. it would be nice if there were instructions in English for washer, stove and ac/heat. for the price it is a nice comfortable unit to come back to each evening. not a walking area though. we used Ubers to get back and forth. would stay here again
Stayed 4 nights in Nov 2019
Response from Operations Manager on 3 Dec,2019
Dear Mrs. Laurie, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and very nice feedback. It's a real pleasure for all our Team that You were feeling comfortable being accommodated in our property. Concerning the instructions to our devices, there are tutorial videos with the explanations in English on our channel by YouTube and we are sending the link to our guests per email together with the key box code before the arrival. Also there are QR-Codes by each device inside the apartment linking directly to the online video how to use it. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Nov 2019
Response from Olena Matselo on 3 Dec,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for being our guests in Vienna. It seems that You were not completely happy with Your accommodation, so we would be mostly delighted if You share us Your feedback directly as the opinion of our dear guests is very important for us and we are doing our best to provide the high level of service and hospitality. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Olena Matselo on 21 Nov,2019
Dear Mr. Adam, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. We are truly delighted that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment. Wonderfully close to the U-bahn station Michelbeuern. Enough food options close by
Stayed 3 nights in Nov 2019
Response from Olena Matselo on 13 Nov,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for such a lovely feedback. It's a great pleasure for all our team that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Liked: Cleanliness
Musty building in stairs and foyers but apt was clean.
Stayed 3 nights in Oct 2019
Response from Olena Matselo on 29 Oct,2019
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. It's a real pleasure for us that You liked our apartment and its cleanliness. Concerning Your comment about the building itself, it doesn't belong to our property, but at the same time we are doing our best to keep the public areas clean. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 Good

Jelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general everything was good and comfortable. Just a few slight things that happen sometimes with all apartments. The location is good and safe (police department is near by). You can walk to the center and there is no high need to use the transport. Our family of four felt very comfortable due a lot of space. The apartments are big enough and renovated not so long ago, what was a pleasant surprise ;)
Stayed 3 nights in Oct 2019
Response from Oloena Matselo on 29 Oct,2019
Dear Mrs. Jelena, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for Your nice feedback. It's a great pleasure for us that You liked our apartment, its safety and location. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Olena Matselo on 25 Oct,2019
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating. We are truly delighted that You were feeling comfortable being accommodated in our property. All the members of our Team wish You all the best and hope to welcome You again once You decide to be back to our wonderful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Olena Matselo on 14 Oct,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. We are truly delighted when our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Remiel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT APARTMENT
It was an amazing stay at the Rafel Kaiser Apartment. The train station is so close with easy access going to the city center. The apartments were clean and with kitchen wares available. We plan to stay their again when we come back in 2021.
Stayed 3 nights in Sep 2019
Response from Mira N. on 26 Sept,2019
Dear Remiel, what a wonderful feedback. Thank you very much for your positive words about our apartments! Seems like you enjoyed your stay with us:) We would be glad to welcome you in Vienna anytime again in the future! With best regards, Olena & Mira Front Office Team Rafael Kaiser Apartments

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated. Great size. Liked proximity to park and shops.
Stayed 4 nights in Sep 2019
Response from Olena Matselo on 17 Sept,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the nice feedback. It's our pleasure that You liked the apartment and its location. We wish You all the best and mostly hope to welcome You again in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Olena Matselo on 31 Aug,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. We are truly delighted if You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to visit our beloved Vienna in future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

BryanB, Victoria, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was excellent. It is fully equipped and perfect for a stay in Vienna. Very close to the metro line and close to restaurants and grocery stores.
Stayed 4 nights in Jul 2019
Response from Olena Matselo on 6 Aug,2019
Dear Mr. Bryan, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and wonderful feedback about our apartment. It's a great pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Greta, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appartment was spacey and clean. Enough room to make a family of four feel at home. The easy access to metro was very convenient, same for the supermarkets nearby.
Stayed 3 nights in Jul 2019
Response from Olena Matselo on 23 Jul,2019
Dear Mrs. Greta, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and very nice feedback about our apartment in Vienna. It's a real pleasure for us that our guests are feeling comfortable and homely being accommodated in our property. We wish You all the best and mostly hope to welcome You again during Your next visit of our beautiful Vienna. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Olena Matselo on 16 Jul,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. We are truly delighted that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again during Your next visit of our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rafael Kaiser, Antonigasse, Vienna
A beautiful, spacious studio apartment with great transport links into central Vienna, at least 2 grocery stores very near by, well equipped and very comfortable. The air conditioning was very much appreciated during the heatwave. Would 100% stay here again and will be recommending it to others.
Stayed 5 nights in Jun 2019
Response from Olena Matselo on 11 Jul,2019
Dear Claire, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and so nice feedback about our apartment. It's a real pleasure for all our team, as we are always doing our best to provide the high level of service and hospitality. We wish You all the best and mostly hope to welcome You back in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I liked the fact that it was very easy to get the keys, they sent me a code to open a box in front of the building and that's it. The building was easy to find, you could see a sign in front. The location was great, a 2min walk from a metro station. And the apartment itself was very clean, nice and cosy with air conditioning! There was everything we needed, an oven, a fridge, a dishwasher and a laundry room, all those things at no extra cost. It was very pleasant to see that even the detergent was free. I really didn't find anything negative to say. This was a perfect experience for us.
Stayed 3 nights in Jun 2019
Response from Olena Matselo on 2 Jul,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and so wonderful detailed feedback about our apartment. It's a real pleasure for all our team as we are always doing our best to achieve the high level of the guests' satisfaction. We wish You all the best and mostly hope to welcome You again during Your next visit of our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Mira N. on 4 Jun,2019
Dear Noreen, thank you very much for your positive feedback! We appreciate it a lot and are happy that you had a nice time at our property. With best regards, Mira Front Office Manager Rafael Kaiser Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious apartment located within the heart of the city. The apartment is clean and very comfortable. Despite its location, it has a great noise proof set of windows. It is well furnished and contains all the utensils you need.
Stayed 2 nights in May 2019
Response from Olena Matselo on 15 May,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and wonderful feedback about our property. It's a pleasure for all our team that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You back in future. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend!
Wonderful stay in every aspect!
Stayed 3 nights in Apr 2019
Response from Olena Matselo on 29 Apr,2019
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and nice comments about our apartment. It's a real pleasure for all our team, as we are doing our best to achieve the high level of service and hospitality. We wish You all the best and mostly hope to host You again in the nearest future. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Door handle to toilet broken, never saw the cleaners except the day after we arrived! Could not get a clean T Towel , only one was given for whole 10 days!!! Only four mugs, two broke, handles fell off, luckily with no hot drink in them. No small cutting knives, scissors ✂️, poorly equipped. Bedrooms lovely, comfortable beds, bathroom clean....
Stayed 11 nights in Apr 2019
Response from Olena Matselo on 29 Apr,2019
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for being our guests in Vienna. We are deeply surprised regarding Your comments about the broken cups / scissors / clean towels, as our house-keeping is checking very properly each apartment before the arrival of our dear guests and all the broken items are changed before the new Check-In. Concerning the cleaning and the fresh towels, in our apartment house the cleaning is provided once a week and the towels and the linen are to be changed upon the request of our guests. There is No Reception in that building, but our Front Office is available on Phone 24/7 and per email for any requests of our customers. We are deeply sorry if You have faced any inconveniences during Your stay but at the same time it's a pity for us that You didn't contact us during Your stay to follow Your kind requests. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

8/10 Good

Ethan, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transport to Graben is simple despite not being in the city centre, the apartment is spacious with ample sunlight. There are cooking utensils for cooking your own meal. To nitpick, the toilet is the German style toilet with an examination plate, and the feces is exposed to air which create a horrid smell, luckily, the air ventilation do a good enough job so none of the smell would leak into the house.
Stayed 2 nights in Apr 2019
Response from Olena Matselo on 14 Apr,2019
Dear Mr. Ethan, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the positive feedback and for being our guests in Vienna. We are very delighted that in general You liked our apartment and mostly hope to welcome You again in one of our houses in the nearest future. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the clothes washer and the amazing communication from our host!
Stayed 1 night in Mar 2019
Response from Olena Matselo on 19 Mar,2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and nice comments about our services. It was our pleasure to host You and we mostly hope to welcome You back in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in excellent condition as advertised. Considering we stayed there in the very cold winter months, there was no complaint about the temperature of the apartments. Located a few meters from a train line and a taxi rank, it is a perfect place to stay for a family of four.
Stayed 3 nights in Jan 2019
Response from Olena Matselo on 6 Feb,2019
Dear Guests, Greetings from Rafael Kaiser Apartments. Thank You very much for the top rating and nice feedback about our property. We are truly delighted that You were feeling comfortable being accommodated in our apartment, nevertheless of the cold season of the year. We wish You all the best and mostly hope to welcome You again in future. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Kaiser apartment
Wonderful apartment. Very spacious and clean with all amenities. Very close to the local train station which made getting into and out of Vienna very easy. All in all a very pleasant stay.
Stayed 3 nights in Dec 2018
Response from Olena Matselo on 2 Jan,2019
Dear Mr. Robert, Greetings from Rafael Kaiser Apartments. Thank You very much for submitting such a nice feedback. We are truly delighted to know that our guests are feeling satisfied being accommodated in our property. We wish You all the best and mostly hope to welcome You again in future. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2018
Response from Olena Matselo on 22 Nov,2018
Dear Guests, Greetings from Rafael Kaiser Apartments. Thank You very much for the top rating. Its a pleasure for us to know that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Mira_Front Office Manager on 7 Nov,2018
Thank you for your feedback! Best regards, Rafael Kaiser Apartments Team