Hey Irina, thank you so much for telling us about your trip to Vienna. It sounds like you had a brilliant time – we love that. Ruby Sofie lies in the heart of the city. It's just a stone's throw away from the next underground station and you can reach the historic old city within a few minutes' walk. Glad to hear you appreciate this central location as much as we do. We'd love to have you stay again – either with us or at one of our other hotels. Your Ruby Sofie Team

Hey Thalia, thanks for taking the time to review your stay with us. As part of our Lean Luxury philosophy, we do some things differently from other hotels. For instance the layout of our rooms and the way that they're furnished. All of our rooms are carefully designed to make the best use of the space, and we put a lot of emphasis on the quality of the materials we use. Happy to hear it gave you the comfort you needed for a well-rested overnight stay and that our friendly, down-to-earth staff contributed to making you feel welcome and relaxed. We'll be sure to forward your kind words to the team and hope you'll stay with us again sometime - either in Vienna or one of our other locations across Europe. Your Ruby Sofie Team

Hey Craig, thanks for your lovely review. Our interior design team works hard to create a cosy atmosphere with a few quirky touches to add character, while our hosts offer friendly down-to-earth service. Happy to hear you loved the vibe and also took advantage of our central location in the third district. We can't wait for your next visit. Your Ruby Sofie Team

Hey Marjan, Thank you for taking the time to share your feedback on your stay with us. According to your booking made through a third-party client, you reserved the Lovely category. However, as a gesture of goodwill, we upgraded you to the larger WOW category free of charge.We genuinely apologize for the inconvenience with the air conditioning system. We understand the importance of a good night's sleep, and we're sorry that this issue affected your comfort. Rest assured, we've alerted our technical team to address this, ensuring it doesn't recur in the future.We hope you'll consider giving us another opportunity, whether in Vienna or at any of our other locations across Europe.. Your Ruby Sofie Team

Hey Javier, thanks for your review. It's wonderful to hear that you enjoyed the unique ambiance of our room, especially the Marshall equipment. Music plays a big role at Ruby, which is why every room is furnished with a Marshall amp for our guests' enjoyment. When you stay with us, we want you to be able to relax and unwind in peace, so we're sorry to hear that you were disturbed by our housekeeping team. Next time you stay, just pop the do not disturb sign on the door and they'll leave you to your lie-in. We put a lot of thought into finding the best quality ingredients for our breakfast and use local suppliers as much as possible, which means it's not the cheapest option in town. If you book your breakfast online at the same time as your room though, you'll only pay 20 EUR instead of 24 EUR. However, if our breakfast buffet isn't up your street, we're always happy to help you find a local café instead. Just ask one of our hosts for insider tips. We hope to have you stay with us again sometime.Your Ruby Sofie Team

Hey Monica, we love hearing from our guests, and your feedback is music to our ears.Our central location is one of our highlights, and we're thrilled you found it as charming as a Strauss waltz. With Vienna's historic old city and the underground station on our doorstep, you can dance your way to the city's beautiful sights.Our all-glass rain showers and open bathroom concept are like the rebellious notes in a Mozart symphony - unusual, and unexpected, but meant to create a grand impression. They are key elements of our unique Ruby design, aimed at maximizing space and injecting a bit of fun into your stay. We understand, however, that everyone has their own taste in music and so too in room design. We aim to orchestrate an experience that appeals to most, but we appreciate your feedback and we'll certainly consider it when composing our future rooms.Regarding the kettle and coffee machine, our Lean Luxury philosophy has us playing a different tune. We focus on the essential, leaving the less vital things behind. Instead of having these items in every room, we've created a special space on the fifth floor - our Galley, offering free tea and hot water around the clock. We apologize if this wasn't communicated effectively during your stay, and we'll take steps to make sure it hits the right note with future guests.We hope we'll have the chance to host you again for another memorable performance at Ruby Sofie. Your Ruby Sofie Team

Hey Doron, thanks for taking the time to share your experience with us. First off, please accept our sincere apologies for the misunderstanding about your payment. This is certainly not the norm for us and we understand the confusion and inconvenience this may have caused you. In order to get to the bottom of this, we'd be grateful if you could send us an email with your booking number and the last 4 digits of the credit card used for the additional payment. This will help us to fully investigate and rectify the issue. Rest assured, we will do our best to resolve this situation to your satisfaction. We truly hope this experience won’t discourage you from staying with us again. We'd love to have another chance to show you the true Ruby Sofie experience we're known for. Your Ruby Sofie Team