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"I really enjoyed my stay at this hotel. Centrally located and convenient within the old quarter. The stand outs are the service and breakfast buffet. Every service member I interacted with was friendly and professional. Requests were fulfilled immediately and with enthusiasm and care. The breakfast buffet was a nice surprise. Great assortment of food at the buffet as well as food and drinks available to order at no cost. The selection changed slightly each morning so I was excited to see what was available every day. The hotel also contacted me before arrival and offered a driver service from the airport to hotel for a reasonable fee. We also arranged the same service to the airport when departing and this was organised seamlessly. Upon leaving we were gifted cute tote bags! "

"Very nice staff, good service, delicious breakfast and super clean esthetic room. I recommend it."

"Our stay was absolutely perfect! The room, the service, the spa and the restaurant! The staff went out of their way to ensure we were happy and frequently checked in to try and make our experience as great as it could possibly be! I would 100% recommend this hotel to anyone and am appreciative for making my birthday weekend special!"

"We used this hotel as our 'base' as we visited other areas of northern Vietnam, they checked us in so we didnt have to go through it all again everytime we came back, they remembered us and always was friendly. They asked where we were off next and if it was bright and early in the morning, they would have a snall breakfast to takeaway for us! The room was clean and big enough to room around."

"Rooms where great, service A+++"

"Oriental Jade was a really good choice. The staff were extremely friendly and helpful. We had to extend our trip by another night and they managed to fit us in the same room – no problems. The bathroom had a few stray hairs on the floor. Apart from this, the property was fantastic and would have given 5/5 stars."

"Amazing location, just a few steps to Hoan Kiem lake. Everything is just around, very close to the hotel: night market, convenient stores, banks, souvenir shops, restaurants. The hotel is located in the busy street but quiet enough at night for a good sleep. We liked it a lot! We both had a room with balcony, absolutely beautiful and perfect, compared with other hotels in the Old Quarter. The room was so clean and tidy, beautiful decor. They made up the room every day. The laundry service is so cheap. There is a lift in the hotel as well! All staffs were very friendly and helpful, we quite trusted them. Especially big thanks to Ms Jennie, she did a very great job. She and her team made us feel the hotel just like our home. We could leave our luggage at the hotel during the days when we went away, that was absolutely excellent. We have stayed at many hotels in Hanoi (mainly in this area) and Royal Palace is the best. "

"We could not fault the service in this hotel. Every staff member was smiling, helpful, and most could speak English and wanted to help us. Da knew all our names within a couple of hours, Anna was delightful. A wonderful stay. "

"We had a great stay! The staff were very friendly and helpful and the breakfast was amazing!"