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Reviews of Estelar Villavicencio Hotel & Centro de Convenciones

3.5 out of 5
Estelar Villavicencio Hotel & Centro de Convenciones
Av. 40 No. 11, Costado Norte de MetroKia, Villavicencio, Meta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 504 reviews" "
Rating 8 - Good. 141 out of 504 reviews" "
Rating 6 - Okay. 16 out of 504 reviews" "
Rating 4 - Poor. 11 out of 504 reviews" "
Rating 2 - Terrible. 14 out of 504 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel in Villavicencio
Stayed 4 nights in Mar 2024
Response from Agradecimiento on 10 Apr,2024
Dear Mr. Juan, for Estelar Villavicencio Hotel and Convention Center your comments are very important, we are pleased to know that your stay has been enjoyable, we appreciate your rating and we hope to have your visit on future occasions. Sincerely, Diana Piedad Álvarez Lozano, General Manager.

10/10 Excellent

Angel

Stayed 1 night in Mar 2024
Response from Agradecimiento on 1 Apr,2024
Apreciado Angel, para Estelar Villavicencio Hotel y Centro de Convenciones sus comentarios son muy importantes, nos complace saber que su estadía fue agradable y esperamos contar con su visita en próximas ocasiones. Cordialmente, Diana Piedad Álvarez Lozano, Gerente General.

4/10 Poor

Angel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Osvaldo

Stayed 1 night in Jan 2024

2/10 Terrible

dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
Terrible experience. Services is non existent
Stayed 4 nights in Dec 2023
Response from Mr. Dean on 9 Jan,2024
Mr. Dean, we sincerely appreciate you for sharing your feedback about your recent stay at our hotel. We deeply sorry that your experience did not meet your expectations and want to apologize for any inconvenience you have experienced.Sincerely, Diana Alvarez, General Manager of Estelar Villavicencio Hotel and Convention Center.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Matthew on 5 Jan,2024
Apreciado Matthew, para Estelar Villavicencio Hotel y Centro de Convenciones sus comentarios son muy importantes, gracias por elegirnos y esperamos contar con su visita en próximas ocasiones.Cordialmente, Diana Piedad Álvarez Lozano, Gerente General.

6/10 Okay

Giuliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many electricity’s problems and AC disconnect and reset temp each time. Room to the west of the hotel extremely hot by sun in the afternoons.
Stayed 3 nights in Oct 2023
Response from Giuliano on 4 Oct,2023
Mr.Giuliano, for Estelar Villavicencio Hotel and Convention Center, your comments are very important and will be taken as an opportunity for improvement. We apologize for any inconvenience presented and we hope to have your visit on future occasions. Best regards, Diana Piedad Álvarez Lozano, General Manager.

8/10 Good

Ranjith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Leonard L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es el más servicial de todos los hoteles en los que me he alojado. Mi español es terrible, pero el personal siempre intentaba ayudarme. ¡Hicieron todo lo posible TODO EL TIEMPO! Y el caballero que brinda el servicio de taxi: ¡ES INCREÍBLE! La persona más profesional y agradable... ¡fantástica! ¡Recomendaría este hotel a todo el mundo!
Stayed 1 night in Aug 2023
Response from Leonard on 5 Sept,2023
Señor Leonard, para Estelar Villavicencio Hotel y Centro de Convenciones sus comentarios son muy importantes, nos complace saber que su estadía fue agradable y le agradecemos por destacar a nuestros preciados empleados, esperamos contar con su visita próximamente. Cordialmente, Diana Piedad Álvarez Lozano, Gerente General Estelar Villavicencio Hotel y Centro de convenciones

10/10 Excellent

Carlos, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 5 nights in Aug 2023
Response from Carlos on 10 Aug,2023
Mr. Carlos, for Estelar Villavicencio Hotel and Convention Center, your experience in our facilities is very important, for this reason we are pleased to know that you had a pleasant stay and we hope to have your visit soon. Cordially, Diana Piedad Álvarez Lozano, General Manager.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel.
Stayed 5 nights in Jul 2023
Response from Daniel on 31 Jul,2023
Good Morning Mr. Daniel, we are pleased to know that your stay at Estelar Villavicencio Hotel and Convention Center was pleasant, we hope to have you back soon.Sincerely, Diana Piedad Álvarez, General Manager.

10/10 Excellent

Guillermo

Stayed 2 nights in Jul 2023
Response from Guillermo on 31 Jul,2023
Buen día señor Guillermo, esperamos que su estadía en Estelar Villavicencio Hotel y Centro de Convenciones haya sido agradable, esperamos tenerlo de regreso pronto.Cordialmente, Diana Piedad Álvarez, Gerente general.

8/10 Good

Diana, Deerfield Beach

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People service staff very friendly but too slow to give you your order. Takes long time to bring food, drinks even just a beer. But location, facilities, rooms, cleaning is really good.
Stayed 3 nights in Jun 2023
Response from Estelar Villavicencio Hotel y Centro Convenciones on 5 Jul,2023
Best regards, For Estelar Villavicencio Hotel and Convention Center your comments have been socialized with the work team. Sincerely, Diana Piedad Álvarez Lozano, General Manager Estelar Villavicencio Hotel and Convention Center

10/10 Excellent

Peter Nagy Sedky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at Hotel Estelar Villavicencio, and I must say that my experience exceeded all expectations. From the moment I arrived until the day of my departure, every aspect of my stay was exceptional. First and foremost, the staff at Hotel Estelar Villavicencio deserves a special mention. From the warm and friendly greeting at the reception, I was made to feel like a valued guest. Kevin and Daniella, in particular, stood out with their exceptional customer service. They were always available to assist with any inquiries or requests, and their friendly demeanor created a welcoming atmosphere throughout my stay. Their attention to detail and dedication to ensuring guest satisfaction truly made a difference. The hotel's amenities were top-notch. The rooms were spacious, comfortable, and impeccably clean. The bed provided a restful night's sleep, and the bathroom was well-appointed with modern fixtures and amenities. I also appreciated the complimentary Wi-Fi, which was fast and reliable, allowing me to stay connected during my visit. The dining options at the hotel were exceptional as well. The breakfast buffet offered a wide range of delicious choices, catering to various dietary preferences. The on-site restaurant served delectable dishes that showcased the flavors of the region. The attentive and professional waitstaff further enhanced the dining experience.
Stayed 2 nights in Jun 2023
Response from Estelar Villavicencio Hotel y Centro Convenciones on 28 Jun,2023
Best regards, We appreciate your comments; have been socialized with the work team Sincerely Diana Piedad Álvarez Lozano General Manager Estelar Villavicencio Hotel and Convention Center

10/10 Excellent

Franklin, Flat Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2022
Response from Estelar Villavicencio on 30 Sept,2022
Apreciado Huésped, Reciba un cordial saludo.Hemos leído con atención su comentario y es muy satisfactorio para nosotros saber que hemos llenado sus expectativas.Esperamos tenerle de regreso muy pronto en nuestro hotel. Cordialmente. Diana ÁlvarezGerente GeneralEstelar Villavicencio Hotel & Centro de Convenciones.

10/10 Excellent

Rosa

Stayed 1 night in Sep 2022

10/10 Excellent

Andres

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Aug 2022
Response from Estelar Villavicencio on 24 Aug,2022
Apreciado Andres,Reciba un cordial saludo.Agradecemos y valoramos su puntuación positiva respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerle de regreso muy pronto a nuestro hotel. Cordialmente. Diana ÁlvarezGerente GeneralEstelar Villavicencio Hotel & Centro de Convenciones.

10/10 Excellent

Raul, Bogota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service at all levels, is so nice people checked out and stay at the pool extra time
Stayed 2 nights in Aug 2022
Response from Estelar Villavicencio on 10 Aug,2022
Apreciado Raúl, Reciba un cordial saludo. Hemos leído con atención su comentario y es muy satisfactorio para nosotros saber que hemos llenado sus expectativas. Esperamos tenerle de regreso muy pronto en nuestro hotel. Cordialmente. Diana Álvarez Gerente General Estelar Villavicencio Hotel & Centro de Convenciones.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay but needs better customer serv
This Hotel, has all the amenities you may need, in a great location, only 2 issue's which we are used too in LATAM, I reserved time for the Sauna and it was not hot or working properly, I asked for help they said they would send someone & 20 minutes passed no one showed up, complained and nothing, no apologies, no rewards, nothing as if I talk to the wall. I ordered icecream in the pool area, not busy at all, w 3 employees working the bar, 15 minute's later no ice cream, had to complain to get my icecream, it look like they just forgot cause they were just standing there and in 2 minutes they had my order.
Stayed 2 nights in Apr 2022
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 26 Apr,2022
Thank you for choosing us, for us it is very important to know your observations and thus generate improvement actions. We hope to have you back soon

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar bien ubicado dentro de la ciudad
Stayed 2 nights in Mar 2022
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 30 Mar,2022
Apreciado Antonio Gracias por habernos elegido, para nosotros es muy importante su comentarios, esperamos tenerlo pronto de regreso!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Amazing hotel with great food and lovely staff
Stayed 1 night in Nov 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 11 Mar,2022
Gracias por elegirnos y calificarnos, esperamos tenerle pronto de regreso!

6/10 Okay

Gladys, North Massapequa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We weren't able to complete the reservation due to a dead on the family and the hotel didn't give us a credit or refund. Dissapointing.
Stayed 2 nights in Jan 2022
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 25 Jan,2022
Apreciada Gladys Lamentamos su situación, hemos revisado el caso y la tarifa tomada por Orbitz, era NO reembolsable, y no teníamos un documento soporte sobre la situación.

10/10 Excellent

Jeremy J, Worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and in good condition. Great pool
Stayed 5 nights in Jan 2022
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 12 Jan,2022
Gracias por elegirnos Jeremy, esperamos tenerle pronto de regreso

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 6 Dec,2021
Apreciado Carlos Gracias por elegirnos y calificarnos, esperamos tenerlo pronto de regreso.

8/10 Good

Ranjith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 4 nights in Sep 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 30 Sept,2021
Apreciado Ranjith Gracias por elegirnos, esperamos tenerlo pronto de regreso

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time with my future in-laws at this property. Very clean and quiet. Staff was remarkably professional and attentive to guests needs. Can’t wait to return soon.
Stayed 3 nights in Aug 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 6 Sept,2021
Dear guest Thank you for choosing us for us it is important to know your opinion. we hope to have her back soon

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I made the reservation for this hotel about a month before, for my wife and my daughters. They arrived at the Hotel minutes before the Check In Time, they delivered the documents and had them for more than One Hour, waiting in the hotel lobby my wife had to go to ask more than 4 times and nothing, I had to write from where I live in the United States a message that they answered almost at the time of writing it, that is, they do not look at the messages at the moment, I had to call more than 15 times and they never answered the phone, neither Administration, nor Reservation or the operator, Nobody, Finally After more than an hour it was that they gave the room to my wife, oh and in all that time they gave only 2 rooms, so there was no waiting line at all, the room service, terrible, my wife ordered dinner to The room was told 25 minutes and that was another much longer wait, I do not recommend this Hotel, I have been in many hotels and never, I had waited so long
Stayed 3 nights in Jul 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 26 Jul,2021
Dear Guest, Thanks for taking this matter into our attention. We are going to review your matter into your account. We are sorry to hear that your family did not have the room at stablished Check in time. We are working every day to improve and avoid this situations. On behalf of our team, our most sinceres apologies.

10/10 Excellent

Jonas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Villavicencio
I stayed at this hotel for business for almost three months and was very satisfied. The service was excellent, the beds were very comfortable and the rooms were very modern. Also the breakfast was very good. I highly recommend this hotel when staying in Villavicencio.
Stayed 2 nights in Jul 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 17 Jul,2021
Dear Guest Thanks for sahring the details of your recent long stay with us. We love to sknow that ypu enjoted your visit and that our attention to detail makes the difference. we hope to have you once more if your travel plans brings you back to Villavicencio. Sincerely: General Managermet

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para trabajar y descansar
Excelente lugar, bueno para trabajar y pasar tiempo con la familia. Muy serviciales y amables todos en el hotel.
Stayed 6 nights in Jun 2021
Response from Estelar Villavicencio Hotel & Centro de Convencion on 12 Jul,2021
Gracias por elegirnos, Esperamos tenerle pronto de regreso

10/10 Excellent

Jorge Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 14 Jul,2021
Sr. Jorge Enrique Gracias por habernos elegido y por habernos calificado, esperamos tenerlo pronto de regreso. Esperamos tenerlo pronto de regreso

10/10 Excellent

Dario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Great pool, great food, great service
Stayed 1 night in May 2021
Response from ESTELAR Villavicencio on 17 May,2021
Dear Guest It is a reason for happiness for our work team to know that your service expectations have been fulfilled. We are waiting for you soon at the hotel Thank you for choosing us Cordially

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from ESTELAR Villavicencio on 13 May,2021
Dear Guest We received your rating for the service and hotel. we work for excellence Thank you for choosing us Best regard

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Me demoraron casi 30 minutos para en registro y la habitación no le cierra la puerta del baño y tiene un tapete dañado que puede causar un accidente.
Stayed 1 night in Apr 2021
Response from ESTELAR Villavicencio on 19 Apr,2021
Apreciado Huésped Para nosotros es muy importante conocer las apreciaciones de nuestros servicios esperamos mejorar para su próxima visita. Cuidamos la salud y bienestar de todos nuestros huéspedes. Gracias por elegirnos Cordial Saludo ESTELAR Villavicencio..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from ESTELAR Villavicencio on 8 Apr,2021
Apreciado Huésped Muchas gracias por su calificación del servicio y hotel , nuestro equipo de trabajo valora y se motiva para seguir trabajando por la excelencia. Cordial Saludo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen descanso
Muy buena ubicación, tranquilo, perfecto para descansar. El personal del hotel es muy amable.
Stayed 2 nights in Feb 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 24 Feb,2021
Apreciado Huésped Sus comentarios son muy valiosos para nuestro equipo de trabajo. Gracias Cordial Saludo

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viaje de negocios con seguridad y comodidad. Recomendado.
Stayed 1 night in Feb 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 19 Feb,2021
Apreciado Huésped Su valoración del servicio es motivo de alegría para nuestro equipo de trabajo. Lo esperamos pronto Cordial Saludo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 27 Feb,2021
Apreciado Huésped Gracias por su valoración del servicio , nos motiva y esperamos un nueva oportunidad de atenderlo. Cordial Saludo

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff are very friendly and professional. The parking, the breakfast and services are excellent. The only thing is that they do not have 24 hours room service and if you want at least a soda or something to drink past 10PM you are on your own. There is no service after 10PM. But when there is room service it is very well presented and the staff are very professional.
Stayed 3 nights in Jan 2021
Response from ESTELAR Villavicencio Hotel & Centro de Convención on 25 Jan,2021
Dear guest Thank you for your evaluation of our hotel and service. our work team took careful note of your observations. we work all the time to meet the expectations of our guests we hope for you soon Cordially

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 5 Jan,2021
Apreciado Huésped Muchas gracias por elegirnos , para nosotros es muy importante su valoración del servicio lo esperamos para una nueva estadía en la ciudad Cordial Saludo

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to a variety of places. Walking distance.
Stayed 4 nights in Dec 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 15 Dec,2020
Dear guest Thanks for your time and excellent rating, we hope you come back soon

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper nice hotel
Was very nice
Stayed 1 night in Nov 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 19 Nov,2020
Apreciado Reciba un cordial saludo. Agradecemos y valoramos su calificación. Esperamos tenerlo de regreso muy pronto a nuestro hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 21 Oct,2020
Apreciado Huésped, Gracias por su excelente calificación y revisión detallada de nuestro servicio esperamos su pronto regreso, Cordialmente,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 14 Mar,2020
Apreciado Huésped Agradecemos su tiempo y Excelente Valoración, esperamos tenerlo pronto de regreso. Cordialmente,

8/10 Good

Gilbert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 3 Feb,2020
Apreciado Señor Gilbert Agradecemos su tiempo y Excelente Valoración, esperamos tenerlo pronto de regreso. Cordialmente,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room 502 need some work on humidity on ceilings . Cracks on walls
Stayed 9 nights in Jan 2020
Response from ESTELAR Villavicencio Hotel & Centro De Convención on 3 Feb,2020
Mr. Rubiano, receive a cordial greeting. We apologize for the experience, your observation will be sent to the maintenance area to take corrections Cordially

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee makers in the rooms would be really nice. Very much enjoyed our stay!
Stayed 3 nights in Dec 2019
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 2 Jan,2020
Dear Guest Thank you for rating our hotel and letting us know your experience to improve our service, we have reviewed your observation to take the relevant actions. Cordially;

10/10 Excellent

Luis, Pequannock

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected. Very nice place to stay. We will use this services in the future.
Stayed 1 night in Nov 2019
Response from ESTELAR Villavicencio Hotel & Centro de Convencion on 2 Dec,2019
Apreciado Huésped Agradecemos su tiempo y Excelente Valoración, esperamos tenerlo pronto de regreso. Cordialmente,

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Linda Enriquez on 2 Dec,2019
Apreciado Huésped Agradecemos su tiempo y Excelente Valoración, esperamos tenerlo pronto de regreso. Cordialmente,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, well located and the service was excellent. Good breakfast.
Stayed 2 nights in Oct 2019
Response from Linda Enriquez on 2 Dec,2019
Apreciado Huésped Agradecemos su tiempo y Excelente Valoración, esperamos tenerlo pronto de regreso. Cordialmente,