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Reviews of Sandcastle Resort On The Beach

3 out of 5
Sandcastle Resort On The Beach
1307 Atlantic Ave, Virginia Beach, VA

Reviews

7.4

Good

Rating 10 - Excellent. 321 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 99 out of 1003 reviews" "
Rating 2 - Terrible. 85 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Daishja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Margarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice lobby. Free parking, which is always god when you're in Virginia Beach. Friendly staff. Great balcony views. The breakfast wasn't the best, just cereal, bagels & a few frozen items you microwave or toast.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just felt safe for me, that’s what I love about it.
Stayed 1 night in Apr 2024
Response from SC on 22 Apr,2024
Hello Tracey,Thank you so much & we are glad that you enjoyed your stay

6/10 Okay

Jay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly and helpful but this property is in need of help. Carpeting on stairs dirty and old. Tile in bathroom cracked. Bedding appeared cleaned but with as many stains as there was, it’s time to replace. Great location though with lots to do.
Stayed 1 night in Apr 2024
Response from SC on 17 Apr,2024
Hello Jay,Thank you so much & your points noted. We are working on the issues

2/10 Terrible

Erika

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was perhaps the dirtiest hotel I’ve ever stayed in.
Stayed 2 nights in Mar 2024
Response from SC on 17 Apr,2024
Hello Erika,Please accept our sincere apologies for not meeting your standards of stay, Hello Jay,Thank you so much & your points noted. We are working on the issues

6/10 Okay

Parris M

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from ps on 6 Apr,2024
Thank you for your positive feedback

6/10 Okay

Tladi

Travelled with partner
The Tv didn’t work, and I was offered to be moved after reporting but was already settled by then! And balcony door wasn’t/barely shut. Found a few strand's of hair in the bed and on a few of the towels smh
Response from Jessica on 4 Apr,2024
Thank you for your feedback! All issues have been noted, sorry for any inconvenience this has caused

6/10 Okay

Gayathri

Disliked: Staff & service
The property was fine although overpriced for what you got. The big disappointment was that the images made it seem like there was a hot tub but there wasn't.
Stayed 1 night in Mar 2024
Response from jess on 4 Apr,2024
Hello, thank you for your feedback! Yes that is a kiddie pool not a hot tub. Sorry for the confusion!

10/10 Excellent

Anna, Vienna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , awesome location .
Stayed 3 nights in Mar 2024
Response from ps on 27 Mar,2024
Good Afternoon,Anna Thank You For The Wonderful Feedback

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from ps on 22 Mar,2024
Thank You For Your Feedback

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from ps on 16 Mar,2024
Thank you for your positive feedback

10/10 Excellent

Jason

Stayed 2 nights in Mar 2024
Response from ps on 31 Mar,2024
Thank You Mr. Jason for your wonderful feedback glad you enjoy your stay please come again.

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel has a gym, and I enjoyed having a balcony.
Stayed 1 night in Mar 2024
Response from ps on 10 Mar,2024
Thank You for your positive feedback

10/10 Excellent

Jadine

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved that it was in walking distance to many of the shops, attractions and the beach. The hotel needs to be renovated. I was disappointed that the pool was closed. The breakfast was not what we expected. We had to warm up the omelette’s ourselves. The juice was also very watered down.
Stayed 1 night in Feb 2024
Response from s on 11 Feb,2024
Thank You for your feedback

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Old picture are advertised but the place wasn’t half bad
Stayed 1 night in Jan 2024
Response from ps on 21 Jan,2024
Thank You for your feedback

6/10 Okay

Eddie

Liked: Cleanliness, property conditions & facilities
Clean hotel but dated. Ocean front hotels are not resorts.
Stayed 2 nights in Dec 2023
Response from SC on 9 Jan,2024
HelloThank you so much & sincere appreciation for your stay as well as the feedback.

8/10 Good

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from SC on 9 Jan,2024
Hello Clinton, We are glad to learn that you enjoyed your stay. Sincere thank you on behalf of the staff & the management

10/10 Excellent

jose

Stayed 2 nights in Dec 2023
Response from SC on 9 Jan,2024
Wow5 out of 5THank you so much & we have no words to say how much the rating meant to us. Once again thank you.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SC on 30 Dec,2023
Hello M/s Stephanie,Thank you so much I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
I stayed for the day. My group stayed overnight. I ordered the wrong room. I let the GM know, and he quickly resolved the mixup. The only thing I would recommend is to clean the pool's walls.
Stayed 1 night in Dec 2023
Response from SC on 30 Dec,2023
Dear TheresaThank you so much for your kind words. I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, but remodeling is gross
This hotel is in the process of remodeling and it really needs it. It's a great location on the oceanfront. The bedding was stained. The balcony was full of construction debris. The bathroom was huge but not very functional for more than one persons "stuff". The breakfast was served continental style in a "basement" area of sorts. The staff was lounging around and on her phone the entire time but expected a "tip". I sincerely hope that this remodel will improve all of the above for this hotel.
Stayed 1 night in Dec 2023
Response from SC on 30 Dec,2023
Dear M/s Jennifer,THank you so much & we sincerely appreciate your stay as well as the feedback. Your points are noted & hope to see you soon again

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SC on 26 Dec,2023
Hello Vincent, Thank you so much & we are glad that you choose Sandcastle Resort on the Beach for your accommodation needs. Sincere appreciation on behalf of the staff & the management

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from SC on 30 Dec,2023
Hello M/s Shannon, Thank you so much for staying with us as Sandcastle Resort On The Beach

4/10 Poor

Teresa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has definitely went down over the past years. Rooms were not clean and no hot water. Only stayed one night so it was bearable but definitely wouldn't want to spend a weekend much less a week there. Definitely not the hotel I remembered from 10 years ago. Staff was friendly though
Stayed 1 night in Dec 2023
Response from SC on 26 Dec,2023
Hello M/s Teresa, Thank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from SC on 26 Dec,2023
Hello M/s Jennifer, Thank you so much & sincerely appreciate your stay as well as the feedback. We are glad that you enjoyed your stay.

2/10 Terrible

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from SC on 26 Dec,2023
Hello M/s MathewThank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great will do what ever they can for you. Rooms are being remodeled so there are some problems.But they are doing their best
Stayed 2 nights in Dec 2023
Response from SC on 19 Dec,2023
Hello Mr John,Thank you so much for your stay as well as appreciating our remodelling

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from SC on 18 Dec,2023
Hello FrankThank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach. We are glad that you enjoyed your stay

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SC on 18 Dec,2023
Hello David Thank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from SC on 13 Dec,2023
Hello Kathleen,Thank you so much & it was our honour in serving you.

8/10 Good

April

Liked: Staff & service, amenities, property conditions & facilities
Nice shower, balcony, and location
Stayed 3 nights in Nov 2023
Response from Jessica on 28 Nov,2023
Hello, April thank you so much for your feedback! Thanks for staying with us!

10/10 Excellent

Kimberly A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The plumbing made loud noises. But otherwise, nice comfortable stay.
Stayed 1 night in Nov 2023
Response from SC on 23 Nov,2023
Hello Kimberly,Thank you so much & sincerely appreciate your Patience over our renovations. Please do excuse us & glad that you enjoyed your stay

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SC on 20 Nov,2023
Hello Ms MaryNo words to say how much we appreciate your stay as well as the feedback. Sincere thank you for staying with us & we are glad that you enjoyed your stay

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was clean!
Stayed 1 night in Nov 2023
Response from SC on 13 Nov,2023
Hello Kendra, Thank you so much & we have no words to say how much we appreciate your stay as well as the feedback. We are glad that you enjoyed your stay

8/10 Good

Cherrall

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The TV kept going ima me out and to call maintenance 3 times to fix tv
Stayed 1 night in Nov 2023
Response from SC on 6 Nov,2023
Hello Cherall,Thank you so much for your stay as well as the feedback. Sincere apologies for the TV

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend
Everything was as expected. Will stay again
Stayed 2 nights in Oct 2023
Response from Jessica on 20 Oct,2023
Thank you so much! See you soon.

4/10 Poor

Glenn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Continental breakfast was not very good and had to wait on staff in front of me grabbing food. Staff was loud hanging around in lobby and room was dirty with a very small bathroom.
Stayed 2 nights in Oct 2023
Response from p on 13 Oct,2023
Good Morning Thank you for your feedback,Upon checking staff was not in the breakfast or hanging out in the lobby.

2/10 Terrible

MELISSA

Disliked: Cleanliness, staff & service, property conditions & facilities
DON'T EVER STAY HERE!!!! staff walked in my room without knocking or announcing himself when he walked in my room. He asked me if I had an attitude so I said yes because I'm in pain and you just walked in without announcing yourself so you can leave. The rooms smelled like mold and mildew. The beds were so dirty that I had them bring us new ones and when I explained this to management they didn't do anything to help us out. It was the night staff that offered to move us that night but my son got sick. I spoke with the manager and explained all of my issues and unfortunately he didn't even offer me a refund. I will never stay at this nasty place again. They knew the rooms had flooded and they still put us in there.
Stayed 2 nights in Sep 2023
Response from p on 11 Oct,2023
Good Afternoon,Thank you for your feedback upon checking our review you was giving a discount for each room

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from SC on 12 Oct,2023
Hello Michael,Thank you so much for staying at this Sandcastle resort in Virginia Beach, We sincerely appreciate your stay as well as the feedback. Glad that you enjoyed your stay

8/10 Good

Teresa

Stayed 2 nights in Oct 2023
Response from SC on 10 Oct,2023
Hello Teresa,Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation on behalf of the staff of Sandcastle Resort

2/10 Terrible

Michael

Stayed 5 nights in Oct 2023
Response from s on 8 Oct,2023
Thank You for your Feedback

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach vacation
Room was nice, no sliding balcony door. Our room slept 2. Otherwise nice
Stayed 2 nights in Oct 2023
Response from SC on 4 Oct,2023
Hello Lisa It was our pleasure in serving you & thank you so much for your stay as well as the feedback.

8/10 Good

Verified traveller

Travelled with family
Disliked: Staff & service
Family stay
The hotel was ok. Really needs some updates. The check-in staff was fantastic. Not so much with the breakfast people. They were rude and ignorant to all of us and we were all there at different times. The one girl practically snarled at us and kept shaking her head like we were putting her out.
Stayed 1 night in Sep 2023
Response from SC on 4 Oct,2023
Hello It was our pleasure in serving you & thank you so much for your stay as well as the feedback. Breakfast points noted & we address the issues

6/10 Okay

Sujata

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Cold breakfast, and pool unavailable
The pool was closed and the breakfast was very poor. Breakfast included only cold cereals and bread. It was quite expensive for the services provided.
Stayed 1 night in Sep 2023
Response from SC on 4 Oct,2023
Hello Sujata,Thank you so much & your feedback is greatly appreciated. We are so sorry for the inconveniences

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice short term stay
The room was nice and clean. We had a room facing the ocean, so that was good. I just wish there was a sliding glass door out on the balcony or at least the windows would open up so we could hear the ocean at night but other than that it was OK. The door to go out on the balcony is basically a metal door with no windows. The door wouldn’t even stay open on its own so we could listen to the ocean. We had to put a chair in front of the door to keep the door open while we were in the room. They have a continental breakfast. Which only consist of cold foods, they had cereal, bagels, yogurt, muffins, granola bars, and bread for toast oh and bananas and oranges. They didn’t have any hot foods like sausage, patties, bacon, or eggs and to get breakfast. You had to have breakfast tickets which is fine and I understand why they do that so people just can’t come in off the street and eat breakfast, the two women that they had there with the breakfast were very rude. All in all I can say if you was just there for a weekend like we were then it’s a wonderful place to stay you were right in the middle of everything you’re right at the pier. Lots of nightlife around, so that was fun.
Stayed 2 nights in Sep 2023
Response from SC on 4 Oct,2023
Hello It was our pleasure in serving you & thank you so much for your stay as well as the feedback.

8/10 Good

Tsige

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from SC on 5 Oct,2023
Hello Tsige,Sincere appreciation on behalf of the staff & the management of this Sandcastle Hotel for your stay as well as the feedback. We are glad that you enjoyed your stay

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location ,rooms, pool, staff very helpful, covered parking, Comp. breakfast not much.
Stayed 2 nights in Sep 2023
Response from SC on 26 Sept,2023
Hello John,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback regarding breakfast is in our consideration

8/10 Good

Casey

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from SC on 26 Sept,2023
Hello Casey,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback is greatly appreciated

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from SC on 26 Sept,2023
Hello Emily,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback is greatly appreciated

8/10 Good

Matthew

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from SC on 21 Sept,2023
Hello Mathew,Thank you so much & it was our pleasure serving you