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Reviews of OYO Hotel Waco University Area/ I-35

2.5 out of 5
OYO Hotel Waco University Area/ I-35
500 N Interstate 35 Frontage Rd, Waco, TX

Reviews

3.6
Rating 10 - Excellent. 24 out of 394 reviews" "
Rating 8 - Good. 23 out of 394 reviews" "
Rating 6 - Okay. 37 out of 394 reviews" "
Rating 4 - Poor. 47 out of 394 reviews" "
Rating 2 - Terrible. 263 out of 394 reviews" "

4.2/10

Cleanliness

4.2/10

Staff & service

3.2/10

Amenities

3.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving to check in a lady came to my car asking if I was there to check in. I let her know that I was and that I had a reservation. She started laughing and said, “oh we are overbooked”. And walked away. Then a man came up to my car asking for the number to a taxi service but he had a phone on his hand. Place seems sketchy and I would not recommend wasting your time booking here.
Stayed 2 nights in Apr 2024

2/10 Terrible

Robert

Disliked: Amenities
The plumbing was broken. I had to look elsewhere. Apparently this Hotel is notorious for this sort of thing. Paid 2 months in advance. another couple in front of me paid 2 years in advance. Eclipse!!! I should get more than just a refund. Everything was booked. Had to sleep in my rental car, thank you.
Stayed 1 night in Apr 2024

2/10 Terrible

Roddy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Babylin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

beverly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible, should be shut down. Has reservations for Sunday before the eclipse, April 7, 2024 and when we arrived the woman at the desk said there was no available rooms. Said they had a plumbing issue, however just before arrival we got a message from the hotel saying they were awaiting our arrival and stay. We asked about a refund as we had to find other accommodations and was told we had to go through Expedia to get it. She called the manager to talk to us because she barely spoke English. Manager Alma was the one that told us all this. Besides overcharging for the eclipse, the hotel contacted me to find out why we wanted a refund. Took Expedia over a week to get them to respond. DO NOT STAY HERE. People are rude, dishonest, and unethical.
Stayed 1 night in Apr 2024

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this reservation through Expedia for a business trip and received a confirmation. However, when we arrived at the hotel in Waco after a 3 hour drive from Houston, I was told that the hotel was sold out and that they would not honor my reservation. Apparently, other guests were experiencing the same problem. Unfortunately, there were no availability for hotels in Waco due to the eclipse traffic. As a result, we turned around and immediately drove back to Houston for the night. THIS IS A HORRIBLE WAY OF DOING BUSINESS! The OYO hotel as well as Expedia can not be trusted for my future travel needs.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Vincent

Travelled with family
Disliked: Staff & service
Didn’t honor Expedia reservation claiming they were overbooked.
Stayed 1 night in Apr 2024

2/10 Terrible

Carlos Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
I lost my deposit because my flight leaves at 5 in the morning, I speak at 7 at night to check out and receive my return deposit, the answer is; there is no manager, nor the person in charge to receive the room, after 10. No solution to my problem by the reception of this hotel, your customer service is terrible. perdi mi deposito porque mi vuelo sale a las 5 de la mañana, hablo a las 7 de la noche para hacer check out y recibir mi deposito de regreso, la respuesta es; no hay manager, ni la persona encargada para recibir la habitacion, despues de las 10. ningina solucion a mi problema por parte de la recepcion de este hotel, su servicio al cliente es pesimo.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Gary

Hotel was overbooked and my reservation was not honored. I would like a full refund
Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was going cheap so I chose OYO but this place was terrible. They only had a couple of rooms available and one smelled strongly of cigarette smoke (like someone recently had been in there smoking) and the next was where someone must have been staying because it had an electric hotplate but the door didn't lock. The third room was in the best shape of all 3 but was old and not in the best shape. The kicker was no wifi. This place was terrible so I said I was going to cancel the rest of my stay which the manager said I could. The next day (I had to stay because it was late at night when I checked in) I cancelled and they would not refund my money like they said they would.

2/10 Terrible

Stacy

Stayed 1 night in Mar 2024

10/10 Excellent

corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 5 nights in Mar 2024

2/10 Terrible

Raul

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK, no matter how cheap the rates are. I made a reservation to this hotel and had my confirmation email 2 days prior. When I arrived in person to check in, I was told the hotel over booked. They had signs printed there were no vacany and the front desk rep told me there were no rooms left. They walked me without having the decency to find me a place to stay for the night. They didn’t offer any help, barely spoke any English to communicate. Save yourself trouble and do not book. Luckily I was not stranded late at night with my family.
Stayed 4 nights in Feb 2024

2/10 Terrible

Nathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked and prepaid for a room at the OYO on Expedia. But when we got to the hotel they didn’t have any rooms. Also, the clerk didn’t speak English. She had to call someone to talk to us.

2/10 Terrible

Thomas

Business traveller
No Room at the Inn
The hotel could not honor my prepaid reservation. They had no available rooms. I have never had this happen before.
Stayed 2 nights in Jan 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nastiest hotel i have ever stayed in. The lady at the desk did not speak English. If you had a question, she had to call someone who spoke English. Property is old, furnishing are old and worn. Reserved a King bed no smoking but they did not have.
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showed up. I had a pre-paid, non- refundable reservation. The lady behind the window said they had no rooms. I explained my reservation wàs prepaid non refundable and she said they had no rooms. Did not explain why and did not even help me relocate. Horrible service for someone who had a prepaid reservation. I will never stay at one of their hotels.
Stayed 2 nights in Jan 2024

2/10 Terrible

Carl

Stayed 7 nights in Dec 2023

2/10 Terrible

Tristean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers were very rude , had to wait an hour before I could check in . Rooms were filthy and stink and had roaches crawling EVERYWHERE
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec,2023
Hello, Michael! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

2/10 Terrible

Navid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs and cockroaches
Stayed 1 night in Nov 2023

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although we reserved a 1 king bed non smoking room, we were given a 2 double bed room with a missing smoke detector and smelling of cigarette smoke. We asked if another room was available, none were. The room was cleaned daily. We had to ask for shampoo and soap because it was not replaced by the cleaning staff. The plastic cups provided by the hotel weren't replaced either. The hotel was old and not updated, the online photos were deceiving. The price we paid for the room was appropriate for what it was.

2/10 Terrible

Jamille

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bypass this place it’s feel like a unsafe place
Stayed 1 night in Nov 2023

4/10 Poor

Jos

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I showed up at the property, there was no one there and they purposely didn't leave a number to get ahold of anyone, so I couldn't check in. I had to sleep in my car and they are still yet to refund me.
Stayed 2 nights in Oct 2023

2/10 Terrible

Barbara

Stayed 1 night in Oct 2023
Response from Tim on 6 Dec,2023
Apologies for the problems you had faced, Barbara! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Michelle

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows smelled like dirt, there was no doorknob on the bathroom door, there were numerous holes in the walls with toilet paper stuffed in them and stains everywhere, the door was not sealed and allowed sunlight to seep through the door, there was no coffee pot in room or lobby for hot water, the trashcan was full of black water, when i went for check-out after 8 am, the doors were locked and nobody was there to help. I was very disappointed in my stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Well I had a reservation they would not honor upon check in?!! Had to find other accommodations last minute Very difficult and inconvenient Communication and contact/ accessibility absolutely non existent
Stayed 1 night in Oct 2023

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room and when I showed up they had no vacancy signs and the desk clerk had the same message. Shrugged shoulders when I said I had confirmation. I know, it's an OYO so not super surprised - and based on the looks of the place it's probably for the better. Now the hassle of getting a refund is underway.

2/10 Terrible

John

Stayed 1 night in Oct 2023

2/10 Terrible

Anthony, Miami Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Take it off the list of places to stay
Stayed 3 nights in Sep 2023

4/10 Poor

Shelby

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Ray Joseph, San Francisco

I booked a stay, but they said they were overbooked. I had to book another hotel last minute, I will not be booking with them again in the future..
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Stayed 3 nights in Oct 2023

2/10 Terrible

Gabriela, Grapevine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Sometimes people say that you get what you pay for but this goes way beyond that This place it’s worthless super dirty roaches everywhere blankets burned by cigars
Stayed 3 nights in Aug 2023

2/10 Terrible

Jarrod

Travelled with group
Booked room for UT vs Baylor game. Checked in and received room key because we knew we would be late arriving back to motel. Game back after game, room key didnt work and no one at front desk. Never again.
Stayed 1 night in Sep 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fabulous
Stayed 1 night in Sep 2023

2/10 Terrible

Emily

Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Stayed 1 night in Sep 2023

2/10 Terrible

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We pulled up to check in and it looked filthy. There was an old laundry cart with shredded fabric in the parking lot. Garbage all over. We pulled around the building and a cleaning lady was dumping dirty water into the parking lot from the second floor. My husband said we were not going to stay in such a disgusting place. We left abs stayed somewhere else!! Would not suggest for anyone to stay there.
Stayed 2 nights in Sep 2023

2/10 Terrible

Carrie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept,2023
Hi, Carrie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be condemned and burned to the ground. Total roach motel. The room stunk. Counted at least 7 roaches. Paint peeling. Everything was dirty and nasty.
Stayed 1 night in Aug 2023
Response from Dewi on 11 Sept,2023
Never meant to disappoint you, Scott! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Bridget

Stayed 1 night in Jul 2023
Response from Eva on 29 Jul,2023
Hi, Bridget! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave our room away
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul,2023
Hi, Jennifer! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Got to there said system was down, couldnt check in, cant get a refund. Dont waste your time here or with hotels.com. worst experience of my life.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul,2023
Sincere Apologies, Ashley! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn't connect to the internet. The TV relied on the internet to work. Never worked while there. No phone in the room. Lights in the main room did not work. Outlets on both sides of the bed didn't work.
Stayed 2 nights in Jul 2023
Response from Ammy on 15 Jul,2023
Apologies for the problems you had faced, George! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Lenny

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Barbara on 10 Jul,2023
Sorry for the unpleasant experience you had with us. Lenny! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Barbara