Lobby

Reviews of The Westin Shimei Bay Resort

5 out of 5
The Westin Shimei Bay Resort
No 1 Binhai Road, Shimei Bay Tourism District, Wanning, Hainan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Dawei

Stayed 3 nights in Jul 2022
Response from Jacy on 22 Aug,2023
尊敬的宾客,您好!感谢您下榻并点评石梅湾威斯汀度假酒店作为您海南之行的首选,您对我们的肯定将是我们做好服务的不竭动力。同时,我们也非常重视您给我们酒店的意见和建议,很抱歉没达到您的期望,请允许我向您表示真诚的歉意。我们真诚的希望在不久的将来能有再次为您服务的机会!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Would stay again
Absolutely beautiful hotel. In China 5 star doesn’t always mean 5 star but this resort was absolutely clean, modern, and beautiful. We only stayed here for 1 night on a road trip from Haikou to Sanya and it was one of our favorite resorts.
Stayed 1 night in May 2021
Response from The Westin Shimei Bay Resort on 17 Jun,2021
Dear guests and friends, hello!Thank you for choosing to stay at The Westin Shimei Bay Resort and writing your review.The hotel is located in the center of Shimei Bay with a sea view, embracing the blue sea and green plants. More than 70% of the hotel's rooms are sea view rooms, and you can have a panoramic view of the blue and open sea. It is a perfect choice for you to relax and embrace nature.Thank you again for your support and trust to us. We will continue to adhere to the service concept of working diligently and serving carefully to make you feel at home when you stay in Westin Shimei Bay.Westin friends look forward to your visit again!Wish you a happy life!

10/10 Excellent

Hao Cheng

Stayed 3 nights in Aug 2020

10/10 Excellent

Lindsay, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to my room, I was SO happy!  Baron Liu at the front desk was a gem and the room was delightful – on the first floor and right at pool level so my patio opened up to the pool and I could hop right in!  The bed, of course, was heavenly and the room was spacious and clean.  The staff at the Lobby Lounge were polite and accommodating and got to know me because of my daily coffee and snack visits.  The beach is clean and the beach chairs and towels numerous.  They have a small roped off swimming area on the beach. However, the pool was excellent, and I chose to stay there because it was nearly empty every day!  They have a small drinks/ice cream bar at the pool which was nice for refreshments.  The nightly buffet on the lawn was good but got a bit old after 3 nights.  Perhaps changing up the variety of food would make it more attractive.  They have a western restaurant and of course, the Lobby Lounge.  They also have two Chinese restaurants that catered more to families/big groups – not great for a solo traveler.  For such a huge resort, I would expect more food options.  My favorite part of my trip was my visit to the Heavenly Spa where Amy Long took amazing care of me!  I highly recommend this hotel and plan on visiting again!
Stayed 4 nights in Aug 2020
Response from jacy on 13 Apr,2023
Dear,Thank you for sharing your stay experience.The Westin Shimei Bay Resort is conveniently located on 6 kilometers of pristine beachfront in the emerging leisure area of Shimei Bay on Hainan’s southeast coastline, known as Hainan’s most beautiful bay with its natural white sand and azure blue sea.Looking forward to meeting again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful resort. privite beach, clean pool. Our family had a great time.
Stayed 2 nights in Apr 2020
Response from Amy on 2 Jun,2020
Dear,Thank you for sharing your stay experience.The Westin Shimei Bay Resort is conveniently located on 6 kilometers of pristine beachfront in the emerging leisure area of Shimei Bay on Hainan’s southeast coastline, known as Hainan’s most beautiful bay with its natural white sand and azure blue sea.Looking forward to meeting again

10/10 Excellent

Robert Duncan

Liked: Staff & service, property conditions & facilities, room comfort
A fantastic getaway for the weekend.
Stayed 1 night in Apr 2019
Response from Cici on 18 Apr,2019
Dear my friend,pleases accepted the most sincerely greetings from Shimei Bay Westin Resort hotel,we were appreciated with your highly compliments to our hotel,our hotel always make every effort to keep offering the best service for guest. the westin friends wishing you and your family all the best and sincerely look forward to your visit again!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a laid back vacation.
Unfortunately I was sick the whole time here. Due to a foul up with the shuttle from Sanya airport they upgraded my room to oceanfront and it was beautiful! The hotel was well designed and the room fantastic. Make sure you have google translate on your phone as most of the staff speak very little English. Right on a lovely beach with warm water and clean sand. The hotel is a little remote from any city life, but that was what I wanted. Be aware that China heavily censors the internet!
Response from 酒店经理 on 13 Apr,2018
Dear, please accept the sincere greetings from sanya westin friends!Thank you very much for friends of the recognition and acceptance, sanya westin resort hotel good friends to make every effort to service every hotel guest, make the guest enjoy, on an impulse, leaving the best memories in hainan.Hotel is located in hainan sanya 6 km long, pristine beaches from xinglong tropical botanical garden, dongshan ridge, and well, continents and xing rumbling yuan's small nearby the famous scenic spot and dining experience, both in Zhi steps away.The latest information to share with you the hotel, the hotel has 20 unique villa on March/April business, including five double seaside villa and luxury beach house.Villas located in the hotel main building and the clearing of the south China sea, with frontline seaview.Villa are equipped with unique westin day dream bed, 55 inch LED TV, advance sanitary facilities, massage bath, rainforest shower system, bulgari products, intelligent facilities such as curtain control system.Villa hotel, guests can enjoy personalized butler service, daily services, laundry, night bed let vacation away from the hustle and bustle, enjoy the comfortable and relaxed.Dear family, westin friends hope everything goes well with you and your family a happy family!Looking forward to meet again with you and your family!

10/10 Excellent

Davis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very new and clean
Like the free transport to and fro service to Sanya Airport , Sanya duty free mall and train stations.
Stayed 1 night in Mar 2018
Response from 酒店经理 on 13 Apr,2018
Dear, please accept from sanya westin resort sincere greetings, thank you very much for your recognition to the hotel, the hotel has six kilometers of pure beaches, is the closest international brand hotel.Hotel has been committed to give each guest to provide the best quality service and experience at home, sanya westin resort to "Lin becomes green husk" as the design ideas, to introduce "rejuvenate, instinctive, personalized" westin brand concept, for the guests rest space pure and fresh nature and modern vitality both, travelers can loosen body and mind, release pressure, keep the balance of physical and mental health way of life.Dear live bar also help please recommend to friends and relatives around yo, westin friends are looking forward to your visit again!I wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great overall trip. Very attentative staff, very good breakfast, good beach, plenty of facilities and some activities. Great gym and pools. Was there during low season and some construction was ongoing. OK prices in the restraunts, but not cheap. Not too much to do in the surrounding area, but very relaxing, especially for families or a quiet vacation. Mostly local tourists.
Stayed 2 nights in Jan 2018
Response from 酒店经理 on 1 Feb,2018
Dear friend, thank you for choosing in sanya westin resort hotel, at the same time also thank you very much for 5 star high praise!Nice to add a hotel for your trip to hainan for a wonderful experience, can bring you a holiday at home is proud to be westin friends oh!In order to enrich every guest experience, hotel Chinese restaurant has launched the eve of the New Year TuanYuanYan!Chun connect blessing meal RMB 3688 / table (5-6), golden at RMB 5688 / table (10) the reception, business banquet RMB 6888 / table (10), blooming flowers and RMB 8888 / table (10), a TuanYuanYan family 688 yuan/person (15 or more can enjoy the preferential price).Prepare it more preferential promotion you can focus on the hotel's official micro inn sanya westin resort hotel, the westin friends wishing you and your family all the best and sincerely look forward to your visit again!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter in Shimei Wan
Although we don’t speak Chinese some of the staff spoke enough English for us to get by. Hotel is well designed very quiet, clean and well maintained. Rooms are spacious with excellent amenities. Plenty to do even if the weather is not great as it was for the first three days of our stay. They have a daily list of activities from cycling to cocktail making classes which guests can participate in at no extra cost. Breakfast and restaurant options were quite good although maybe not up to claimed five star rating. Area around the hotel is largely undeveloped but there is a fair amount of construction underway with apartment blocks and a local shopping centre just opened. Travel to hotel is an hour by taxi from Sanya (350-400RMB) or hotel supplied free shuttle (specified times) which takes about 2 hours. Good beaches for a swim or surf (water temp 24C) with several accessible breaks within walking distance although beach directly out front of hotel was closed for water activities our entire stay due to dangerous surf (Chinese standards for hazardous surf are slightly different to ours). Pool was fantastic although not many guests used it as water temp was a chilly 18C. There is an Olympic sized indoor pool which was a better option for the temperature conscious. Great gym with good selection of machines and free weights. Overall a highly enjoyable stay for our family and an experience we will be talking about for a while.
Stayed 8 nights in Jan 2018
Response from 酒店经理 on 1 Feb,2018
Dear friend, thank you for choosing in westin Shimei Bay resort hotel, at the same time also thank you very much for 5 star high praise!Nice to add a hotel for your trip to hainan for a wonderful experience, can bring you a holiday at home is proud to be westin friends oh!In order to enrich every guest experience, hotel Chinese restaurant has launched the eve of the New Year TuanYuanYan!Chun connect blessing meal RMB 3688 / table (5-6), golden at RMB 5688 / table (10) the reception, business banquet RMB 6888 / table (10), blooming flowers and RMB 8888 / table (10), a TuanYuanYan family 688 yuan/person (15 or more can enjoy the preferential price).Prepare it more preferential promotion you can focus on the hotel's official micro inn sanya westin resort hotel, the westin friends wishing you and your family all the best and sincerely look forward to your visit again!

10/10 Excellent

me, ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and relaxing atmosphere
All members of the staff were very welcoming and helpful. Great interior swimming pool, long enough to train and looks very clean. Exterior swimming pools: the adult one big enough and interesting shape, the children one was also interesting and had slides. Inside the hotel there is also playground zone with learning centres. We ate all our meals at the hotel. It offered enough varieties for our 2 weeks stay; some delicious and colourful meals. Again the staff was very professional. One of the restaurant had a play zone for the children. End Nov., early Dec. was quite quiet, no crowd anywhere. Tennis court always available.
Stayed 13 nights in Nov 2017
Response from 酒店经理 on 1 Feb,2018
Dear friend, thank you for choosing in westin Shimei Bay resort hotel, at the same time also thank you very much for 5 star high praise!Nice to add a hotel for your trip to hainan for a wonderful experience, can bring you a holiday at home is proud to be westin friends oh!In order to enrich every guest experience, hotel Chinese restaurant has launched the eve of the New Year TuanYuanYan!Chun connect blessing meal RMB 3688 / table (5-6), golden at RMB 5688 / table (10) the reception, business banquet RMB 6888 / table (10), blooming flowers and RMB 8888 / table (10), a TuanYuanYan family 688 yuan/person (15 or more can enjoy the preferential price).Prepare it more preferential promotion you can focus on the hotel's official micro inn sanya westin resort hotel, the westin friends wishing you and your family all the best and sincerely look forward to your visit again!

8/10 Good

GENTING

Stayed 2 nights in Feb 2022
Response from Jacy on 22 Aug,2023
尊敬的宾客,您好!感谢您下榻并点评石梅湾威斯汀度假酒店作为您海南之行的首选,您对我们的肯定将是我们做好服务的不竭动力。同时,我们也非常重视您给我们酒店的意见和建议,很抱歉没达到您的期望,请允许我向您表示真诚的歉意。我们真诚的希望在不久的将来能有再次为您服务的机会!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mona on 27 Jul,2021
尊敬的宾客,您好!非常感谢您选择石梅湾威斯汀度假酒店作为您的旅途归宿,感谢您对此次入住体验的满意。酒店位于石梅湾中心一线海景的位置,拥抱湛蓝大海和青葱植物群,酒店二十余米高的大堂采用全通透开放式设计,空间极为开阔,大堂正对加井岛,背朝青皮林,引入自然的阳光和空气,在实现绿色效能的同时真正呈现了视野和景观的最大化,抬头间即可将湛蓝开阔的壮美海景尽收眼底。再次感谢您的惠顾及点评,我们将继续秉承用心做事、细心服务的服务理念,让您在石梅湾威斯汀的居停感受到温暖和愉悦。诚挚邀请您再次开启石梅湾威斯汀之旅,我们定会一如既往以饱满的热情迎接您的莅临!祝您生活愉快!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mona on 27 Jul,2021
尊敬的宾客,您好!感谢您选择石梅湾威斯汀度假酒店作为您海南之行的首选。酒店选址于享誉“海南最美海湾”的石梅湾,湾内植被繁茂,水清沙净,呈现自然绮丽的热带南国风光。酒店以“梦回青皮林”为设计灵感,引入“焕发活力、直觉灵动、个性化”的威斯汀品牌理念,为宾客打造清新自然与现代活力兼具的休憩空间,宾客可在此放松身心,尽享休闲度假时光。再次感谢您的分享与信任,很高兴获得您的嘉许,我们将继续秉持“悦人悦己”的服务理念,注重服务品质及接待细节,竭诚为客人提供宾至如归的服务体验及营造舒适宜人的入住环境。还请帮忙推荐给身边的亲朋好友哟,威斯汀小伙伴们期待您和家人朋友的再次光临!祝您生活愉快!

8/10 Good

yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
令人满意的住宿体验
总体来说威斯汀度假酒店符合豪华酒店的配置,房间很大,浴室也很宽敞,床很舒适,虽然不是智能马桶,但是清洁程度令人满意。另外让人感到安慰的就是早餐很丰盛,作为一个豪华酒店,基本符合住客对其的要求。
Stayed 1 night in Apr 2021
Response from 石梅湾威斯汀度假酒店 on 31 May,2021
亲爱滴客官您好,非常感谢您对酒店的支持,没有得到您全满分好评,我们心里还是有点点的失落,可能是酒店还有做的不到位的地方,希望客官您下次的到来能给我们指出我们的不足,我们会努力做到更好,我们用心服务让到店的每位客官都能感受到家一般的温暖,希望我们的服务能给您带来更多的惊喜和感动,期待您下次到来!

10/10 Excellent

yingying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
五星好评
石梅湾风景秀丽,威斯丁更是那片区域最好的酒店。大堂挑高敞亮,大气十足。万豪会员升级了海景房,体验更好了。
Stayed 1 night in Mar 2021
Response from jacy on 13 Apr,2023
尊敬的宾客,您好!感谢您下榻石梅湾威斯汀度假酒店并分享入住体验。我们酒店一直致力于为宾客提供满意加惊喜的服务,威斯汀的小伙伴们都非常努力的用自己最真诚的微笑服务每一个客人,酒店完善的服务和卓越的服务品质让您可以尽享洗尽繁华的宁静,让您能够享受面朝大海,春暖花开的心境,期待您于不久的将来再次光临石梅湾威斯汀度假酒店!

10/10 Excellent

YANSHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

4/10 Poor

thng

Stayed 3 nights in Jan 2021

10/10 Excellent

HaoHsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有漂亮的草坪,可惜当天天气不好,沙滩很脏,清理不及时。
Stayed 1 night in Apr 2020
Response from Amy on 2 Jun,2020
尊敬的宾客您好,感谢您的入住并把您的入住体验分享给大家。很遗憾没能给您带来满意的入住感受,接到您的反馈后我们将加强酒店管理,尽我们100%的努力为来宾打造一个舒适惬意的度假环境,祝您生活愉快!

4/10 Poor

Yingxi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
很糟糕的入住体验
好的:硬件不错,很新,3人间的别墅每个卧室都很大。酒店位置不错。 差的:真的不懂以前spg旗下的威斯汀服务怎么这么差。写的3点入住,3点左右到的酒店,本想睡个午觉,没想到等了整整两个小时等到5点过才住进去。期间问了两次,还都是我主动打电话去问的,5点了酒店也并没有告知我可以住,真的是服了。办理入住的前台小妹业务相当不熟悉,开始说有早餐,过了一个小时又打电话说没早餐,耍猴吗?房间距离酒店大堂很远,同行的有3个老年人,要求酒店用摆渡车送到房间,却被告知摆渡车的下班了,5点就不服务了??晚上9点过要求送一些洗浴用品,送了快一个小时才送过来,期间打电话催了2次。这就是威斯汀的服务水平??真的是太气人了。服务一星都不想给。折腾过去折腾过来整得心情都不好了。整个期间远不如我原来订的酒店。 总结:很糟糕的入住体验,下次也不会住了。
Stayed 1 night in Feb 2019
Response from 酒店经理 on 27 Feb,2019
亲爱的朋友,非常感谢您选择石梅湾威斯汀度假酒店作为您的旅途归宿,万分抱歉在您的这次旅途中给您留下了不美好的回忆。看到您的点评分享,小伙伴们已经深深的自我反省了呢,我们已经将您的点评反馈给相关部门领导,我们将尽快再次加强对员工服务意识及理念的培训。亲爱的贵宾给您带来了不便给予再次的致歉,也请您在给我们一次服务您的机会,我们会更加注重细节、力臻为您提供更加完美的服务,期待您再次光临品鉴哦!祝您生活愉快!

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

PIK WAN MAGGIE

Liked: Cleanliness, staff & service, property conditions & facilities
一般
酒店非常好有免費巴士來往機場和三亞國際免稅店但要廿四小時前預約,除了這兩個地方外,去其他地方不方便,叫車也不方便,酒店幫忙叫車也會貴一倍!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食はメニューが豊富です。
Response from 酒店经理 on 13 Apr,2018
亲爱的朋友,请接受来自石梅湾威斯汀度假酒店的诚挚问候,非常感谢您对酒店认可的呢,酒店拥有6公里的纯净海滩,是离海最近的国际品牌酒店。酒店一直致力给予每一位宾客提供最优质的服务与宾至如归的入住体验,石梅湾威斯汀度假酒店以“梦回青皮林”为设计灵感,引入“焕发活力、直觉灵动、个性化”的威斯汀品牌理念,为宾客打造清新自然与现代活力兼具的休憩空间,旅行者可在此放松身心,释放压力,保持身心健康平衡的生活方式。亲爱的住的棒还请帮忙推荐给身边的亲朋好友哟,威斯汀小伙伴们期待您的再次光临!祝您生活愉快!

10/10 Excellent

WENLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Cici on 30 Oct,2018
亲爱的朋友,感谢您选择石梅湾威斯汀度假酒店作为您的旅途归宿。石梅湾威斯汀度假酒店以“梦回青皮林”为设计灵感,引入“焕发活力、直觉灵动、个性化”的威斯汀品牌理念,为宾客打造清新自然与现代活力兼具的休憩空间,旅行者可在此放松身心,释放压力,保持身心健康平衡的生活方式。也请您在给我们一次服务您的机会,我们会更加注重细节、力臻为您提供更加完美的服务, 另与您分享酒店最新资讯,酒店的春节价格都已上线哦,提前预定价格优惠噢!期待与您和家人在石梅湾威斯汀再次相见哦,祝您生活愉快!

10/10 Excellent

qiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cici on 25 Oct,2018
亲爱的朋友,感谢您选择石梅湾威斯汀度假酒店作为您的旅途归宿。石梅湾威斯汀度假酒店以“梦回青皮林”为设计灵感,引入“焕发活力、直觉灵动、个性化”的威斯汀品牌理念,为宾客打造清新自然与现代活力兼具的休憩空间,旅行者可在此放松身心,释放压力,保持身心健康平衡的生活方式。也请您在给我们一次服务您的机会,我们会更加注重细节、力臻为您提供更加完美的服务, 另与您分享酒店最新资讯,酒店的春节价格都已上线哦,提前预定价格优惠噢!期待与您和家人在石梅湾威斯汀再次相见哦,祝您生活愉快!

8/10 Good

Ka Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
總體不錯,但仍有提高的地方
住宿方面:我住在2樓山景房,房間有明顯潮味,聞了兩天也習慣了;朋友住在5樓的海景,潮味沒那麼重,但也能明顯聞到。酒店才開業5個月,房間木制品較多,不知道跟裝修味和木味所導致有沒有關係。房間走道上有見到過一隻已死的小蟑螂和在行走的大蟑螂,酒店要加強殺蟲和清潔衛生。 飲食方面:在品味、大堂酒廊和西餐廳都吃過飯,廣東菜不是很好吃(我生活在香港,跟香港的廣東菜相比),川菜和早餐不錯。到晚上大堂的酒廊很開揚,眼前就是大海,月光下喝酒聊天非常贊。房間沒有免費水果,我也沒有問,但是之前去三亞的麗思卡爾頓酒店、博鰲中遠酒店都有提供,酒店不一樣是沒有可比性,但是有提供就更好了。 服務方面:服務總體都很到位,去了發現威斯汀沒有spa,找到了就在旁邊的艾美有spa,不知道是不是因爲是同集團,兩邊的禮賓部都提供電平車來回接送,省下大中午走路,路途不遠但畢竟中午真的會很曬嘛,很感謝他們的安排。
尊敬的朋友,感谢您对威斯汀这个品牌的支持与喜爱,十分抱歉酒店没有给您一个满意愉快惬意的假期,感谢您如此宽容并给我们提出宝贵的建议,让我们认识到自己的不足。您的意见酒店管理层非常重视并要求相关部门马上提出整改方案,酒店会争取提高把现状改进完善,更多考虑每一位入住客人的入住体验,增强客户入住满意度。再次感谢您对威斯汀品牌的支持与喜爱,请亲爱的朋友您能给我们一个再次为您服务的机会,相信您下次入住时一定会有一个完美的度假体验。酒店全体员工真诚期待您的下次光临!祝您一切顺利生活愉快!