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Reviews of Platinum Hotel & Residence Wilanów

3.5 out of 5
Platinum Hotel & Residence Wilanów
Urszuli Ledochowskiej 12, Warsaw, Masovian Voivodeship

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 243 reviews" "
Rating 8 - Good. 87 out of 243 reviews" "
Rating 6 - Okay. 16 out of 243 reviews" "
Rating 4 - Poor. 7 out of 243 reviews" "
Rating 2 - Terrible. 4 out of 243 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maciej

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is all you need for 1 night. Basic but not much more needed for quick stay. Located with easy access to transportation. Very unfriendly staff unhelpful. Rooms are spacious and provide the basic amenities you need. It’s worth is priced below 200PLN per night otherwise I would recommend others choices around Warsaw.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, the staff was helpful and friendly especially for me not knowing Polish. My only complaint was the location of my room. I had the room right next to the fire escape and constant traffic through the doors at night.
Stayed 8 nights in Mar 2024

10/10 Excellent

Slawomir

Stayed 2 nights in Apr 2024

10/10 Excellent

Slawomir

Stayed 1 night in Apr 2024

10/10 Excellent

Slawomir

Stayed 1 night in Apr 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean accommodation. Idea for the two of us as we were visiting family and didn’t spend much time in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place to stay
Stayed 6 nights in Feb 2024

8/10 Good

Valeriia

Stayed 1 night in Feb 2024

10/10 Excellent

TIBOR, Wellingborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jerzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carolee

Travelled with family and small children
Staff wasn’t very friendly until my Polish daughter in law arrived. The requested bedding was quickly provided even though it was late in the evening.
Stayed 4 nights in Oct 2023

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Vitalii

Stayed 12 nights in May 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, an excellent start . . . .
Short stopover on a 1.5k mile mile journey. A very new hotel, really polite and helpful staff, a very comfortable bed. Excellent position just off the through route! Two minor issues, the electrical distribution / breaker box emitted an irritating continuous buzz and there was insufficient paved parking resulting in my ending up in a mud patch with soiled shoes. No doubt these kinds of bedding in issues will be fixed.
Stayed 1 night in May 2023

8/10 Good

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, modem, budget hotel
We stayed for 2 nights; cleaning was on request & I found this out when I told staff that the room didn’t need a service after the first night. Also, the radiators were at setting 2 so it appears they can’t be turned off. Regarding air conditioning, the temperature can be set to 18 c or above. There also is a fan facility on the console. It can also be set to OFF. So my assumption is that there is no air conditioning, just a heater and a fan. It was not possible to open the window. There was a small fridge. The double bed was big and comfortable. TV was fine. Good shower. The shower/ toilet/ sink room was small but no problem for us. The hotel wasn’t busy so it was quiet and insulated against road noise. Breakfast was substantial and nice. Tea/coffee/juice was self-service. The plate of cold meat, cheese, bread, tomato and cucumber was table served as was the hot food of scrambled eggs & sausage, yogurts etc. A very good breakfast and a nice breakfast area. Friendly staff too. Very good value breakfast for €10. We picked the location as we were visiting family nearby. But if you’re interested in the city centre, it’s not that close. The area looks very safe and clean. Lots of cycling tracks and I liked the area. Very residential.
Stayed 2 nights in Jan 2023

10/10 Excellent

Olga

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Oleksii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Новенький та затишний готель. Сподобалося все, окрім того що не можна ввдкрити вікно, вентиляція повітря виключно через кондиціонер
Stayed 1 night in Sep 2022

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more a Hostel than a Hotel. Very strong odour in room, low quality bedding
Stayed 1 night in Sep 2022
Response from Małgorzata Sochacka on 18 Sept,2022
Dear Sir, sorry for any inconvenience. Nevertheless we did not receive any complaints on spot, therefore we could not change the room, beeding or did anything to make your stay more comfortable. The only thing taht could be done as for now is to pass our appology for not meeting your expectations towards your stay.Kindest regards,Małgorzata Sochacka

6/10 Okay

Riccardo

Stayed 3 nights in Sep 2022

6/10 Okay

Pierluca

Travelled with family
Stayed 2 nights in Jan 2022

8/10 Good

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place , situated in pleasant location.
Stayed 3 nights in Dec 2021

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good parking 34 zloty per night. Clean with good restaurant downstairs. Would stay agaib definitely
Stayed 2 nights in Sep 2021

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
I love this hotel. Clean modern and in very safe neighbourhood. Highly recommended for business trip.
Stayed 1 night in Sep 2021

10/10 Excellent

Yourko, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great! Clean rooms and friendly staff
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I had forgotten my charger and the front desk had 1 ready to help me out immediately.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and super comfortable beds. Nothing to complain about.
Stayed 1 night in Feb 2020

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel
Stayed 1 night in Feb 2020

8/10 Good

Klaus

Business traveller
Liked: Cleanliness, staff & service, room comfort
I stayed for 2 nights on a business trip. Nice hotel and good service. There was no cleaning done in the room for the period I stayed there. I do not know why, but since it was just a 2 night stays it was ok for me
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great value for money. Highly recommended.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Obaidur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usytuowanie hotelu daleko od centrum ale warto dla ciszy i okolic.
Stayed 4 nights in Nov 2019

8/10 Good

Caroline

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location and value for money are both good
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend trip
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Just average hotel. Nothing outstanding. The location is not very close to any bus stops but one is being built nearby so that will make the location somewhat more accessible for those without a car. The outside pathways are gravel which make it a bit messy when walking in and out of the building and also not easy to roll your suitcase on gravel. The hotel consist of two buildings that are not joined by a covered walkway. Overall the hotel is ok and I like that they have free laundry room that you can use. Just walk with your own detergent and hope that no one occupies the single dryer for too long. The staff are nice enough. I must say the hotel is not bad for the price.
Stayed 13 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Aug 2019

10/10 Excellent

PL, PL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ It was really quiet in the room + The condition of the room was good + The bed was really comfortable + The room was equipped with all amenities needed - The desk in the room is too small to work on it - Too narrow parking spots - No ventilation in the bathroom
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and in nice part of city! Many restaurants and grocery store in close walking distance.The staff is helpful and courteous. Yana and staff pleasant!
Stayed 15 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean rooms located in a quiet area with good public transport a block away and tourist attractions short walk away. Bathrooms were clean but small. Shower a bit narrow. Helpful staff. Couple problems. Bedding on a roll away bed had fresh blood stains. I can’t be sure they were not there before my family checked in since my child went to bed immediately and I did not see stains until morning. I did examine my child and did not see any fresh scratches that could cause bleeding thus blood stains. Secondly, breakfast buffet was not worth the money. Both mornings we arrived 30 min prior to closing time and many hot items were missing or in very short supply. One of those mornings was weekend when most guests do not eat breakfast at 7 am but later in the morning. Next time I will make breakfast in our room as we had kitchenette. Overall, I would stay there again.
Stayed 2 nights in Jul 2019
Response from M. Sochacka on 17 Jul,2019
Dear Guest, thank you very much for a pleasant rating of the stay at Platinum Hotel&Residence Wilanów. We are looking forward to hosting you here once again in the future - I do believe that we can reach your expectations toward the service in 100%. Kindest regards, M. Sochacka, Guest Relation Dep.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very clean bright rooms Lot of greenery The layout of the hotel was inviting
Stayed 1 night in Jun 2019
Response from M. Sochacka on 24 Jul,2019
Dear Guest, thank you very much for a pleasant rating of the stay at Platinum Hotel&Residence Wilanów. We are looking forward to hosting you here once again in the future - I do believe that we can reach your expectations toward the service in 100%. Kindest regards, M. Sochacka, Guest Relation Dep.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from M. Sochacka on 11 Jun,2019
Dear Guest, thank you very much for a pleasant rating of the stay at Platinum Hotel&Residence Wilanów. We are looking forward to hosting you here once again in the future - I do believe that we can reach your expectations toward the service in 100%. Kindest regards, M. Sochacka, Guest Relation Dep.

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Bed bugs!
Beware of bed bugs! Stayed just one night and been bitten a few times. Management promised a report on their findings but no contact. Would not recommend if you value your health.
Stayed 1 night in May 2019
Response from M. Sochacka on 24 Jul,2019
Dear Guest, please be informed that the managment contacted you and passed the outcome report from the profesional company that there were no bugs found at all. Kindly note then that writing about lack of contact as well as any bags at all is an insinuation. Kindest regards, M. Sochacka, Guest Relation Dep.