Italian cuisine
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Reviews of Hamilton Hotel Washington DC

4 out of 5
Hamilton Hotel Washington DC
1001 14th St NW, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 825 out of 1468 reviews" "
Rating 8 - Good. 355 out of 1468 reviews" "
Rating 6 - Okay. 166 out of 1468 reviews" "
Rating 4 - Poor. 72 out of 1468 reviews" "
Rating 2 - Terrible. 50 out of 1468 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ji Sook, Chestnut Hill

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is convenient. But the hotel itself is not good.
Stayed 1 night in Apr 2024

8/10 Good

antoinette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. It was convenient to tourist attractions and transportation. I would stay there again.
Stayed 5 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for sightseeing! Stayed with my two sons and we loved it! Not a ton of family friendly amenities but if you want walkable… you got it!
Stayed 5 nights in Apr 2024
Response from Sarah on 19 Apr,2024
Hello Amy,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Hamilton, close proximity for sightseeing in Washington DC.
Stayed 5 nights in Apr 2024
Response from Sarah on 19 Apr,2024
Hello Chris,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 1 night in Apr 2024
Response from Sarah on 19 Apr,2024
Hello Jonathan,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Arleen Roberta

Liked: Staff & service
Disliked: Cleanliness
I was the 2nd or 3rd person in line to register. The girl said the computer system wasn't working. When it was ok she took all the info and said she will call when a room is ready. Slowly the lobby filled up. After 2 hours I was the only one left. I went to the counter and she said she was just going to call me! I had asked for a lower floor if possible. She said sshe has Room 1112. I said I will take anything at that point. Not happy being left after everyone after me was taken care of. The room looked nice as I entered but then I saw a filthy stained carpet. Sink needed scrubbing. Just not really clean like I expected. They also do not have a shuttle to and from the airport. Room service, concierge and other staff were very nice and helpful. The restaurant had limited choices but the food was good. To use the safe in the room you would need to be on hands and knees with a flashlight to read the directions. To use the mini bar I had to move the couch so the door would open wide enough. I would not stay there again.
Stayed 3 nights in Apr 2024
Response from Sarah on 19 Apr,2024
Hello Arleen, I am so very sorry that your stay feel below expectations. Upon looking into your concern about the check in process, I was able to confirm that you were placed in our queue upon arrival (standard procedure) which places you in line according to the room type that you've reserved. As soon as your room type becomes available the agent will then be able to check you in. The time will vary when guest is checked in based on the room type availability at the time. On the day that you checked in the hotel was fully committed and there was not an option to change room types reserved. Therefore, was not an option to give "anything at that point" given the dynamics of our occupancy dilemma. A clean room is our promise to every guest and we most certainly want to be notified immediately in the case where our guest feel that this standard is not met so that we can take care of our guest. Unfortunately, you will not find a hotel in Washington, DC that offers shuttle service. On another note, we are glad to know that you found the staff to be very nice and helpful and the restaurant food good. We sincerely thank you for your feedback and for choosing to stay with us. All the best!

10/10 Excellent

JoAnn, Houston

Liked: Cleanliness, amenities, property conditions & facilities
The metro is a block away and everything else is in walking distance. My second stay here. Nice bar and bartender!
Stayed 3 nights in Apr 2024
Response from JoAnn on 19 Apr,2024
Hello JoAnn,Thank you for your feedback. We are so delighted to hear that you enjoyed your second stay with us. We appreciate the opportunity to host you once again. We look forward to the next time. All the best!

4/10 Poor

Joel

Travelled with partner
Disliked: Property conditions & facilities
The property has a great bar downstairs for a place to grab a drink after a long day, but the room itself was unsatisfactory as our park view was completely taken away by the outside balcony. We asked to change our rooms which they were happy to help, but the second room had a pretty bad musty smell. We ended up taking our original room and biting the bullet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and Hotel is in a very good location.
Stayed 2 nights in Apr 2024
Response from Kevin on 15 Apr,2024
Hello Paul, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us and found the staff friendly and also a convenient location. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service
The property is older than i thought. Location-wise is good. One thing to complain about is that they listed "classic king" room size as 321 sq ft but it's definitely not over 300 sq ft. I would say it's more like 250 sq ft. I think they should update the info. One main reason i booked this hotel and room is because the room is big so I was kinda disappointed.
Response from Sarah on 19 Apr,2024
Hello Jennie,Thank you for your feedback. Your comment will be communicated with the appropriate department. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was super close to the Metro station that got me where I wanted to go.
Stayed 1 night in Apr 2024
Response from Kevin on 14 Apr,2024
Hello Diane, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to the White House and to the Metro. Very close to restaurants, park, shops and banks. The staff was very helpful and friendly. I would definitely stay there again.
Stayed 6 nights in Apr 2024
Response from Kevin on 14 Apr,2024
Hello Cathy, Thank you for your feedback. We are so delighted to and found the staff to be very helpful and friendly. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Marie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good: Decent hotel in a nice area and walkable to events downtown. Staff were mostly friendly and attwntive The furniture and appliances were a bit dated. The temperature in the fridge was way too cold, freezing everything inside rock hard including a seltzer water that exploded aroynd 2 AM.
Stayed 1 night in Apr 2024
Response from Kevin on 14 Apr,2024
Hello Marie, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us and found the staff to be friendly and attentive. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The restaurant was either good or awful. Staff was friendly or not. Food was ok or awful
Stayed 6 nights in Apr 2024
Response from Kevin on 14 Apr,2024
Hello Linda, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

4/10 Poor

Madina

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
Front desk gave away my room key, middle of the night room 640 I was in, was banging and trying to come in drunk men, I was with my child, thank god I had security latch, and they couldn’t come in, they were banging so hard and try to break the latch We called front desk no one picked up
Stayed 1 night in Apr 2024
Response from Jerry on 13 Apr,2024
Hello Madina,Thank you for your feedback. I sincerely apologize that your stay fell below our expectations. I would like to gather more details about your stay. Please contact the hotel directly to speak with Jerry, I am the hotel's Director of Rooms. I want to improve our services and at the same time make things right with you. I look forward to speaking you.

8/10 Good

Craig

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night, and everything was nice, clean and quiet
Stayed 1 night in Apr 2024
Response from Kevin on 13 Apr,2024
Hello Craig, Thank you for your feedback. We are so delighted to know that you enjoyed your stay. We hope for the opportunity to host your future visit to Washington, DC. All the best!

4/10 Poor

Maria

Travelled with family
Disliked: Amenities, property conditions & facilities
We reserved the Hamilton because of its historic footprint in DC. As soon as we walked in for check-in, we were disappointed and underwhelmed. For a hotel of this cost and exclusive type advertising, it was a let down. The check-in desks are off to the side and the lobby is small with a few sofas and chairs. They advertise and charge the Resort label, but all it has is a small fitness center. We stayed in an Executive King and the room further disappointed. Two small drawers per person and a standing closet is all the two of us had to store the clothes we brought for 5 days worth of festivities. The lighting and the switches were confusing. The A/C was extremely loud, the intake vent set up was gawdy and old. The phone took up a single stand with cables/wires running along the wall to the corner. The room was tight and very poorly laid out. The bathroom was terrible as well. No drawers, only one shelf under the sink for storage and it was taken up by the towels, tissue, extra TP and hair dryer. The sink top had very little surface area. A sink with a cabinet would have been more useful. The TP holder was falling off the wall and you had to take the TP off the holder when using it or it would fall to the floor or in the trash. The shower door was broken, did not shut all the way. The opening to the door faced the shower head; the floor was soaked every time we showered. The overall Hamilton experience was unsatisfactory. You can get way better for way less $$. Not Recommended!
Stayed 4 nights in Apr 2024
Response from Jerry on 13 Apr,2024
Hello Maria,Thank you for your feedback. I sincerely apologize that your stay fell below our expectations. I would like to gather more details about your stay. Please contact the hotel directly to speak with Jerry, I am the hotel's Director of Rooms. I want to improve our services and at the same time make things right with you. I look forward to speaking you.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking hotel inside and out, what I loved most was how it was within walking distance of everything you would want to see or do in DC.
Stayed 2 nights in Apr 2024
Response from Kevin on 13 Apr,2024
Hello Dan, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us and found it to be a convenient location. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Jacobo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, classic style facilities in excellent condition, good customer service.
Stayed 3 nights in Apr 2024
Response from Kevin on 13 Apr,2024
Hello Jacobo, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us and glad you good customer service and also a convenient location. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay right in the heart of DC
Stayed 4 nights in Mar 2024
Response from Kevin on 11 Apr,2024
Hello Laura, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff!
Stayed 3 nights in Apr 2024
Response from Kevin on 11 Apr,2024
Hello Holly, Thank you for your feedback. We are so delighted to know that you enjoyed your stay with us and glad you found the staff friendly and also a convenient location. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Natividad

Travelled with family
Liked: Cleanliness
Nice location but cleaning staff are not the best. I stayed for 3 days I did not see clean towels and no garbage empty
Stayed 2 nights in Apr 2024
Response from Sarah on 10 Apr,2024
Hello Natividad,Thank you for your feedback. I sincerely apologize that your stay fell below our expectations. I would like to gather more details about your stay. Please contact the hotel directly to speak with Sarah, I am the hotel's Front Office Manager. I want to improve our services and at the same time make things right with you. I look forward to speaking you.

6/10 Okay

Benniam

Travelled with family
Service and area
Stayed 3 nights in Apr 2024
Response from Destiny on 9 Apr,2024
Hello Benniam, Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a rough travel day and got in late, but the staff was so friendly and bubbly it really made a great end to a not so great day. They were lovely from start to finish. As for the location, while it is in the middle of DC it was truly nice and quiet. We went for the Cherry Blossom Race and given the amount of people in the city the hotel never felt like a wild show. It gave more of a calming presence even though they were fully booked. Wonderful hotel.
Stayed 2 nights in Apr 2024
Response from Destiny on 9 Apr,2024
Hello Catherine, Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

8/10 Good

Raymond, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and location.
Stayed 2 nights in Apr 2024
Response from Destiny on 9 Apr,2024
Hello Raymond, Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hamilton, dont really recomend the hotel restaurant.
Stayed 5 nights in Mar 2024
Response from Sarah on 7 Apr,2024
Hello Jonathan,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

8/10 Good

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week. Our room had no view, but was clean and cozy. Nice bathroom. No where to hang our clothes. Very convenient to the Metro. I would stay again but ask for a view. Franklin Park is beautiful.
Stayed 7 nights in Mar 2024
Response from Destiny on 6 Apr,2024
Hello Amy, Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. We hope that you would give us the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

ALBANYS VIRGINIA DELGADO

Liked: Staff & service, amenities
Good
Stayed 5 nights in Apr 2024
Response from Destiny on 6 Apr,2024
Hello Virginia, Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. We hope that you would give us the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on 7 Apr,2024
Hello Nicole,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Pricey for very small room in a hotel that is bit dated. Bathroom should be improved (tub-style shower seemed dated, toilet barely flushed). Limited natural light from window in room. Not sure what the "resort fee" was for other than a cash grab. Fitness center is tiny. Tip for parking- don't use their valet - check out spothero or similar for parking deals next door to hotel at about a quarter of the price. Hotel location is ok, some restaurants around. Bakery around the block is very good. VIP access in Expedia did nothing (no room upgrade, no noticeable benefit). Average hotel in general.
Stayed 3 nights in Apr 2024
Response from Destiny on 6 Apr,2024
Hello Douglas, Thank you for your feedback. We are so very sorry that you stay fell below your expectations. Please contact the hotel directly to speak with the manager. We want to improve our service and at the same time make things right for you. Please ask to speak with Jerry Chou. We look forward to hearing from you.

6/10 Okay

Benjamin

Stayed 2 nights in Mar 2024
Response from Sarah on 7 Apr,2024
Hello Benjamin, Thank you for your feedback. We are sorry to hear that your stay fell below expectations. We'd like to gather more details about your experience. Please contact the hotel directly to speak with any manager. We want to improve our service and at the same time make things right with you. We look forward to speaking with you. Best Regards,

2/10 Terrible

Risa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room on the eleven floor was extremely noisy. The noise came from the roof top and despite feedback given to the receptionist they did nothing to help. The receptionist was rude and unhelpful. Avoid room on the on the eleven floor.
Stayed 3 nights in Mar 2024
Response from Kevin on 6 Apr,2024
Hello Risa,Thank you for your feedback. We are so very sorry that your stay fell below your expectations. Please contact the hotel directly to speak with the manager. We want to improve our service and at the same time make things right for you. Please ask to speak with Sarah Washington. I look forward to hearing from you.

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel with smaller rooms but what it lacks in size it more then makes up for with an amazing staff that was so very helpful. The location is very convenient for walking places and also walkable to the Metro which is very easy to get around on. I highly recommend this hotel!!
Stayed 5 nights in Mar 2024
Response from Destiny on 6 Apr,2024
Hello Josh, Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. On another note, I do apologize for the situation with the Room Size. We hope that you would give us the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Kristin, Decatur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, convenient, good bed, good front desk staff, and nice restaurant for breakfast.
Stayed 1 night in Apr 2024
Response from Sarah on 4 Apr,2024
Hello Kristin, Thank you so very much for your kind words. We pride ourselves on providing the best possible service and we are so delighted to know that you enjoyed your stay with us. I will be sure to share your comments with all departments as the staff always love to hear when their hard work has made such a impact on our guest experience. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Mary Ellen N

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was updated and well-kept and clean which is number 1 in my book! The rooms were very nice, pretty, and the bed was comfortable. Service staff were all very polite and helpful. The front desk staff was off putting. The only two complaints are the bar closed at 10PM. After dinner it's nice to return to hotel and have a drink. The other complaint is that the room was not stocked with basic pads of paper, pen, (there was hand soap and hand lotion in pumps on the wall) but no facial soap, body lotion, makeup remover and knowledge about entertainment and/or restaurants nearby. I would go back .but in my mind not a high end 4-star hotel. More like a low end 4- star hotel.
Stayed 4 nights in Mar 2024
Response from Sarah on 5 Apr,2024
Hello Mary, Thank you very much for your feedback. I'm so glad to know that you found the rooms to be well-kept, clean, the bed comfortable and the service staff to be very polite. The restaurant hours are adjusted to hours allow by neighborhood ANC. On another note, I apologize for the facial soap, lotion and makeup remover inconvenience however, we do have available all of those at the hotel. Also, our concierge is always happy to provide our guest with knowledge of entertainment and restaurants etc. in the area. If given the opportunity we'd love to host your future visit to Washington, DC to make well on our promise to provide the outstanding service. Best regards

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible. They were very welcoming and accommodating to me and my family and gave us recommendations on where to go. A truly amazing experience. I will definitely be booking with them again.
Stayed 2 nights in Mar 2024
Response from Sarah on 5 Apr,2024
Angela, Wow! Such kind words and we are so delighted to know that we exceeded you and your family's expectations. Thank you for your feedback, I will certainly share with the team. We look forward to hosting your future visit to Washington, DC. All the best!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The location was very good and walkable to almost everything. We would definently stay here again!
Stayed 3 nights in Mar 2024
Response from Sarah on 5 Apr,2024
Hello Crystal Thank you so very much for your kind words. We are delighted to know that you enjoyed your stay with us. We are looking forward to hosting your future visit to Washington, DC. All the Best!

10/10 Excellent

gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 2 nights in Mar 2024
Response from Sarah on 4 Apr,2024
Hello Gilberto,Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Anya

Travelled with family and small children
Liked: Cleanliness, amenities
We loved the location, a bus stop just across the street as well as a metro station 2-3 minutes away; the charm of the property was lovely and the very nice italian restaurant. The downside was that concierge was never available during most of my stay (maybe he is free during weekends) but the worst part was the noisy toilet. Whenever we flushed the toilet the plumbing sound was really loud…and lasted while the tank refilled…OMG…very unpleasant and uncomfortable.
Stayed 3 nights in Mar 2024
Response from Sarah on 4 Apr,2024
Hello Anya, Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. On another note, I do apologize for the situation with the concierge as his off days were that Sunday and Monday of your stay. Also, I want to apologize for the unpleasant sounds coming from the plumbing. I will certainly have our engineer to look into it. We hope that you would give us the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Quima

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff.
Stayed 2 nights in Mar 2024
Response from Sarah on 4 Apr,2024
Hello Quima, Thank you very much for your kind words. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Daneel, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for my family vacation. Clean, friendly, convenient and affordable.
Stayed 2 nights in Apr 2024
Response from Sarah on 4 Apr,2024
Hello Daneel, Thank you very much for your feedback. we are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Heritage building
Stayed 4 nights in Mar 2024
Response from Sarah on 7 Apr,2024
Hello Kevin,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel yet nothing inside was accommodating. Wanted a room up high staff rudely says none are available but I came in at check in time. Very non chalant of asking where anything was. And forget about getting ice there was no available on each floor! No dining no vip accommodations since I’m a VIP member as well for Expedia.
Stayed 1 night in Mar 2024
Response from Sarah on 4 Apr,2024
Hello Desiree, Thank you for your feedback. We are delighted to know that you found the hotel to be nice. On another note, I sincerely apologize that your stay fell below your expectation. We pride ourselves on providing the best possible service and we always want to improve our service so I will certainly share your comments with our staff. We hope for the opportunity to host your future visit to Washington, DC and make will on our promise to provide outstanding service. Best Regards

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and kind…very attentive! The room provided everything we needed and was very comfortable. We loved the location and could walk everywhere we wanted to go. Thank you for such an amazing experience in our visit to DC!
Stayed 4 nights in Mar 2024
Response from Sarah on 2 Apr,2024
Hello Cynthia, Thank you for your kind words. We are so very delighted to know that you enjoyed your stay. We hope for the opportunity to host your future visit to Washington, DC. All the Best!

6/10 Okay

john

Travelled with family
Liked: Cleanliness
Food was not served hot. Alcoholic Drinks were over priced for DC. They were sold out of many popular foods by the very early evening. There was no safe place to pull off the street to check in. There was no attendent to supervise the loading and unloading of vehicles.
Stayed 3 nights in Mar 2024
Response from Sarah on 2 Apr,2024
Hello John,Thank you for your feedback. I'm sorry that your dining experience fell below your expectations. Surely, I will share your feedback with the manager at Via Sophia Restaurant. As we are located in the heart of the city (Downtown DC) Our loading area is located in front of the hotel on a busy street as many of the other hotels here in the city are. I certainly wish that we could make the arrival process more appealing in this area. We do have 24 hour valet service as well as doormen to assist guest. I would certainly like to gather more details about your stay. Please contact me at the hotel to speak with me, my name is Sarah. I look forward to speaking with you regarding the details of the shortcomings you experienced.

2/10 Terrible

dora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. too noisy because of the Air conditioner or elevator 2. Very small water pressure 3. bath water was not hot enough 4. no bottled water to drink 5. someone kept knocking and urged us to check out at 9 am!! 6. Extra resort fee ~$30 is unreasonable
Stayed 1 night in Mar 2024
Response from sw on 2 Apr,2024
Hello Dora, Thank you for your feedback. We are so very sorry that you stay fell below your expectations. Please contact the hotel directly to speak with the manager. We want to improve our service and at the same time make things right for you. Please ask to speak with Jerry Chou. We look forward to hearing from you.

8/10 Good

Carrie

Travelled with partner
Lobby was very hot with the heat on. AC in the room stopped working on the last night. Corrected it the next day (check out day) by turning the system on and off.
Stayed 3 nights in Mar 2024
Response from Sarah on 2 Apr,2024
Hello Carrie, Thank you for your feedback. I sincerely apologize about the AC issue in the room. However, we are delighted to know that you enjoyed your stay. We hope for the opportunity to host your future visit to Washington, DC. All the Best!

8/10 Good

Ann, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is walkable to most of the DC attractions. I avg about 15k steps a day while visiting DC for 3 days for the cherry blossoms and the museums. From IAD airport, I took the metrorail silver line from airport to McPherson square and walked 1.5 blocks to the hotel. Cost was only $6 and my return on Saturday cost only $2! Way cheaper than uber which would have cost over $100 each way. The metrorail was super clean and safe. I would highly recommend it! Also the DC circulator bus was only $1! so convenient to get around the attractions. The bus stops across the street from the hotel too.
Stayed 4 nights in Mar 2024
Response from Sarah on 2 Apr,2024
Hello Ann,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Kristinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their concierge Tony was exceptionally helpful both with our arrival and departure. Went above and beyond what was needed and made our trip a little easier. There breakfast was also delicious.
Stayed 2 nights in Mar 2024
Response from Sarah on 2 Apr,2024
Hello Kristinna,Thank you for your kind words. We will be sure to share your message with Tony. We are so very delighted to know that you enjoyed your stay. We hope for the opportunity to host your future visit to Washington, DC. All the Best!

8/10 Good

Carmela

Stayed 1 night in Mar 2024
Response from Sarah on 19 Apr,2024
Hello Carmela,Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!