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Reviews of The Westin Crystal City Reagan National Airport

4 out of 5
The Westin Crystal City Reagan National Airport
1800 Jefferson Davis Highway, Arlington, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yongjie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and convenience
Stayed 2 nights in Apr 2024
Response from Yarnell J. on 2 May,2024
Thank you so much for your feedback. We appreciate your business and hope you will join us again soon.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Staff was very friendly and helpful. I would definitely recommend it to others
Stayed 1 night in Apr 2024
Response from Yarnell J. on 29 Apr,2024
Thank you so much for your feedback regarding your recent stay. We hope you will join us again soon.

6/10 Okay

Sung Pil, Albuquerque

.
Stayed 4 nights in Feb 2024
Response from Yarnell J. on 24 Apr,2024
Thank you for providing feedback regarding your stay.

10/10 Excellent

Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Yarnell J. on 22 Apr,2024
Thank you for staying with us. We appreciate your feedback and hope you will join us again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well-maintained, my room was very clean and comfortable, and everyone I interacted with (front desk staff, housekeeping, etc.) was very friendly and professional. Overall, it was an excellent experience!
Stayed 1 night in Apr 2024
Response from Yarnell J. on 15 Apr,2024
Thank you so much for your feedback. We love hearing about experiences such as your. Please come back and see us again soon.

8/10 Good

Jeongha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 2 nights in Mar 2024
Response from Yarnell J. on 29 Mar,2024
Thank you so much for sharing feedback regarding your recent stay. I am very pleased to hear that you enjoyed your stay and that our staff was very accommodating. Please come back again.

8/10 Good

Sylvester

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Yarnell J. on 31 Mar,2024
Thank you for taking the time rate your experience at the hotel. We appreciate your feedback and are glad to see you enjoyed your stay.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Mar 2024
Response from Yarnell J. on 28 Mar,2024
Thank you so much for sharing such a positive rating regarding your experience at the hotel. We appreciate your time and are pleased to see you had a great stay. Please come see us again, should your travels bring you back to the area.

10/10 Excellent

LaQuita

Stayed 3 nights in Mar 2024
Response from Yarnell J. on 15 Apr,2024
Thank you so much for your feedback. We hope you will join us again soon.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible. Only suggestion I would make is - WHY, IN 2024, ARE YOU NOT USING 2PLY TOILET PAPER? ITS THE LITTLE THINGS FOR ME
Stayed 3 nights in Mar 2024
Response from Yarnell J. on 18 Mar,2024
Thank you for your feedback. We appreciate hearing from you. We hope you will stay with us again, should your travels being you back to the area.

4/10 Poor

Elisabeth

Had to pay for WiFi
Stayed 1 night in Mar 2024
Response from Yarnell J. on 12 Mar,2024
Thank you so much for your feedback. We appreciate you taking the time to share details of your recent experience.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, nice staff!.😊
Stayed 1 night in Mar 2024
Response from Yarnell J. on 5 Mar,2024
Thank you so much for you feedback. We hope you will stay with is again soon.

10/10 Excellent

Cartrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The only thing is we stayed by the elevators and you could hear people passing in the hallway talking loudly multiple times. Not a big issue, but was hard to relax at times.
Stayed 1 night in Feb 2024
Response from Yarnell J. on 26 Feb,2024
Thank you for your feedback. I appreciate that you took the time to let us know about your stay. We hope that you will join us again in the future.

10/10 Excellent

walter, severn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was outstanding!!! Beautiful surrounding area. Quiet. And the room was clean.
Stayed 1 night in Feb 2024
Response from Yarnell J. on 23 Feb,2024
Thank you for the wonderful feedback. We are so glad to hear you had a great stay.

10/10 Excellent

Brian, Baton Rouge

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yarnell J. on 8 Feb,2024
Thank you for taking the opportunity to rate your experience at the Westin. I hope that you will stay with us again in the future.

6/10 Okay

Allison

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yarnell J. on 8 Feb,2024
Thank you for rating your experience with us. I appreciate your time.

10/10 Excellent

Shelly

Business traveller
Liked: Cleanliness, staff & service, amenities
The front desk staff was amazing; so helpful & polite. The parking & internet fees are absurd. Overall, nice & quiet stay.
Stayed 1 night in Jan 2024
Response from Yarnell J. on 21 Jan,2024
Thank you so much for the positive feedback regarding your experience at the Westin. We appreciate your business and hope you will join us again, next time your travels bring you to the area.

10/10 Excellent

Geraldine, Queensbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight canceled and luggage lost. Front desk supplied me with a toiletry kit. Juan at the bar very kind and had an excellent cocktail and flatbread meal. Rooms were clean and bed very comfy. Also liked the lavender roller ball offered on the nightstand. Free shuttle back to airport definitely helped ease my worries during this travel experience.
Stayed 1 night in Jan 2024
Response from Yarnell J. on 18 Jan,2024
Thank you so much for such a glowing review. We appreciate you taking the time to share your experience. I will ensure that Juan is recognized for his outstanding service. Please come back and see us again soon.

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not impressed with property
Service was great but room and disappointing, never had a hot shower, condition felt worn.
Stayed 4 nights in Jan 2024
Response from Yarnell J. on 14 Jan,2024
Thank you for your candid feedback regarding your recent stay at our hotel. I am sorry to hear your stay was less than perfect. We hope that you will consider allowing us another opportunity to serve you in the future.

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Rooms were comfortable.
Stayed 1 night in Jan 2024
Response from Yarnell J. on 11 Jan,2024
Thank you so much for providing valuable feedback regarding your stay. I hope that you will stay with us again soon.

10/10 Excellent

Brian, Baton Rouge

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Yarnell J. on 11 Jan,2024
Thank you so much for providing valuable feedback regarding your stay. I hope that you will stay with us again soon.

8/10 Good

Etta

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Stayed 2 nights in Dec 2023
Response from Yarnell J. on 31 Dec,2023
Thank you for your feedback. We are pleased that you are enjoyed your stay. Come back to see us soon.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Made last minute reservation when flight was canceled. Convenient to airport Front desk very nice at late check in. Room great and comfortable. Note there is no shuttle from Reagan/National after 1030PM so we had to take a cab ( called front desk and gentleman recommended taxi -gave me a general cost ( about $10) A taxi driver quoted me twice as much so very much appreciate the hotels advice).
Stayed 1 night in Dec 2023
Response from Yarnell J. on 28 Dec,2023
Thank you so much for providing feedback regarding your recent hotel stay. We appreciate your time and how you will come stay with us again, should your travels bring you back to the area.

10/10 Excellent

MARIE E

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from In Service on 26 Dec,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were passing through DC on christmas day to go sight seeing and we booked this hotel because to be honest it’s genuinely affordable, when we got there we were instantly greeted and helped. We got our room and the room was very big and the view was actually pretty good. At night we got hungry and we went down to the lobby to order some food, I will say the food is not the cheapest $16 for a burger but that price is WORTH every penny. The burger was cooked perfectly and the fries were home made and amazing! Whoever the chef is needs a raise! All in all our time at the Westin was amazing and next time we pass through DC we will definitely be staying here again.
Stayed 1 night in Dec 2023
Response from Yarnell J. on 8 Feb,2024
Thank you so much for your feedback regarding your recent stay at the Westin. We appreciate your business and hope you will stay with us again in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel restaurant was delicious! We ate dinner twice during our stay. Beds are very comfy and cozy.
Stayed 2 nights in Dec 2023
Response from In Service on 17 Dec,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

8/10 Good

Keiko

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Yarnell J. on 8 Dec,2023
Thank you so much for your feedback regarding your recent stay. I am very glad to hear that you enjoyed your time with us.

4/10 Poor

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Yarnell J. on 5 Dec,2023
I am sorry to hear that you stay was less than perfect. We hope that you will give us another opportunity in the future to deliver an experience that we can be proud.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yarnell J. on 5 Dec,2023
I am sorry to hear that you stay was less than perfect. We hope that you will give us another opportunity in the future to deliver an experience that we can be proud.

8/10 Good

Karolina, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yarnell J. on 5 Dec,2023
Thank you so much for feedback regarding your recent stay. We hope that you will stay with us again soon.

10/10 Excellent

AMANDA

Good
Stayed 1 night in Dec 2023
Response from Yarnell J. on 5 Dec,2023
Thank you so much for feedback regarding your recent stay. We hope that you will stay with us again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Yarnell J. on 5 Dec,2023
Thank you so much for feedback regarding your recent stay. We hope that you will stay with us again soon.

10/10 Excellent

herbert

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Yarnell J. on 5 Dec,2023
Thank you so much for feedback regarding your recent stay. We hope that you will stay with us again soon.

10/10 Excellent

Garth

Stayed 1 night in Nov 2023
Response from In Service on 17 Dec,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DC Trip
No complaintsThe staff was very professional In the near future if traveling to DC area I plan to stay at the Westin
Stayed 2 nights in Nov 2023
Response from Tyreek Graham - Assistant Front Office Manager on 21 Nov,2023
Hi Daniel,Thank you for taking the time to leave such a nice review. Your time was appreciated here and it was a pleasure to serve you. Please do not hesitate to reach out before booking to discuss ways we can help make your stay isolated and memorable.Again, thanks for choosing us!Have a happily holiday.

10/10 Excellent

Felicia

Stayed 2 nights in Nov 2023
Response from Tyreek Graham - Assistant Front Office Manager on 19 Nov,2023
Hi Felicia,Thanks for taking the time to leave an excellent review. Your time was appreciated, and it was pleasure to serve you and the make the most of your stay in the DC area.We hope you choose us again when your travels bring you back to the area.Thanks and have a great weekend!

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well placed with a variety of transport option including bike rentals, subway and the.airport in an walkable range. Excellent sound isolation and some good variety of meals in the area.
Stayed 3 nights in Nov 2023
Response from In Service on 17 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate you staying with us.

6/10 Okay

Jennifer

Travelled with group
Disliked: Amenities
I did like the shower and the bed. However there was no room service and compared to other Westin Properties it just seemed rather dated. The lobby looked good but the other areas of the hotel including the rooms need updating.
Stayed 2 nights in Nov 2023
Response from Tyreek Graham - Assistant Front Office Manager on 14 Nov,2023
Hi Jennifer,Thanks for taking time the time to review our property!We appreciate your feedback in relation to our decor. The Executive office has been made aware of the concern. We actively seek ways to bring improvements to how we present our hotel.We hope you choose us again when your travels bring you back to the area.Take Care!

8/10 Good

Greg, Mineola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in Nov 2023
Response from Tyreek Graham - Assistant Front Office Manager on 7 Nov,2023
Hi Greg!Thanks for taking the time to leave a review on our property.We surely appreciate it! I hope you choose again if your travels bring you back to the area.Be well.

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Parking was over 40 dollars a night. Not worth it when there is pretty easy street parking.
Stayed 2 nights in Oct 2023
Response from Tyreek Graham - Assistant Front Office Manager on 7 Nov,2023
Hi Kathleen,Thanks for taking the time to leave a review on our property.We surely appreciate it! I hope you choose again if your travels bring you back to the area.Be well.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and well-kept property. I highly recommend it to any visitor.
Stayed 1 night in Nov 2023
Response from Front desk associates on 5 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

SHAWN

Stayed 1 night in Nov 2023
Response from Tyreek Graham on 28 Nov,2023
Hi Shawn! Thanks for taking the time to leave such a nice review. It was a pleasure to serve you! We hope you choose us again when your travels bring you back to the area.

6/10 Okay

Michael

Liked: Staff & service
The hotel needs makeup for sure. Plus, the guy next to my room was blasting musing, and after I asked him to lower it a little bit, someone else complained, and he decided to bang on my door because he thought I was the one who called the front desk. I talked to the front desk manager in the morning, and he only took the room number; I don't think he did much.
Stayed 1 night in Oct 2023
Response from In Service on 5 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from In Service on 5 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from In Service on 5 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing and Great Energy!
The staff was very hospitable and accommodating. When my requested room type was unavailable, they resolved my frustration quickly through their glitch resolution process.
Stayed 1 night in Oct 2023
Response from In Service on 1 Nov,2023
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.

6/10 Okay

ikeescha renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appearance of the property is gorgeous and well kept, but when i got to my room my door was ajared didn't feel safe.
Stayed 2 nights in Oct 2023
Response from Yarnell J. on 30 Oct,2023
Thank you for your feedback regarding your experience at the Westin. We appreciate the kind words as it relates to the property. I am sorry to hear that your door was ajar upon arrival. Safety is our number one priority and I apologize that we did not meet your expectations.

2/10 Terrible

Darcy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from In Service on 29 Oct,2023
Thank you so much for providing feedback regarding your recent stay at the Westin. I am sorry to see that your experience was not up to our standards.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from In Service on 29 Oct,2023
Thank you for taking the time to rate our hotel. We appreciate you staying with us

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!
Excelente localizacion a 5 minutos del aereopuerto, transportacion del hotel al aereopuerto puntual desde las 4:30 am. Limpio, comodo y comfortable. Lo recomiendo 100%
Stayed 1 night in Oct 2023
Response from Yarnell J. on 29 Oct,2023
Thank you for your feedback regarding your recent stay. We hope you will stay with us again soon.