Hotels near West End Museum

"Staff is very helpful "

"Yes!"

"Clean room great location "

"it has been a very uncomfortable experience. The air conditioning in the room was not working, despite the hotel clearly advertising rooms with AC. The room temperature was extremely high, well into the 90s, making it very difficult to rest. It was also noticeable that even the front desk had a fan running, which suggests that this is a known issue, yet it is not being communicated transparently to guests. I was offered a fan or open the windows which was not helpful and added outside noise. The room itself felt dusty, outdated, and not well maintained, which further added to the discomfort. What is most concerning is that the hotel continues to promote air conditioning as an available amenity, while in reality it is either not functioning or not properly supported. There was no prior notice about this issue, which feels misleading. Overall, this stay did not meet basic expectations of comfort or honesty. I would strongly recommend that the hotel either fix the issue or clearly inform guests in advance instead of advertising amenities that are not actually available."

"Value for money. Short work into downtown Boston with the business district and tourist attractions. "

"The ac could be a little cooler but other than that it was awesome"

"Room was perfect but water pressure was quite low "

"Room was amazing, concier"

"Rooms are clean and staff is friendly. The hotel overall is very cute. We had additional charges for being close to TD Garden ($40) which were not included in the original cost of the room and valet left our car parked in the middle of traffic creating a traffic jam for the one way road it is on. We had expected better attention for the $70 overnight parking fee with valet. Without a garage available this is the only option as overnight parking on the street is not allowed. The hotel is close to some small markets but does not have much to offer in terms of snacks or beverages if you are traveling and not expecting to run right out."