Western United States Holiday Rentals

"The hotel lobby and casino were very nice and full of character. I also really liked the bedroom I stayed in—I had a two queen room. It was spacious, comfortable, and had a lot of personality. Check-in was quick and easy using the kiosk, which I appreciated. The Laurel assistant was also helpful, and I liked that I was able to extend my checkout time at a reasonable rate. Having a mini fridge in the room was another nice touch. However, I was disappointed with the housekeeping service. When I made my reservation, I selected daily housekeeping. The room was clean when I first arrived, but on the second day, I returned in the evening to find it hadn’t been cleaned. I had to call the front desk to request service. The same thing happened again the following day—I was out all day, came back, and the room was still unclean. I had to call the front desk a second time. At that point, I was told that I needed to request housekeeping each day if I wanted it. This was never communicated during booking, check-in, or anywhere in the room. There were no instructions or notices explaining this process, which was very frustrating."

"It was okaiesh. For the price perspective it was okay okay, but the property is too old. The rooms which we got were soo wierd and had the worst possible view. "

"The staff was amazing and the rooms were very clean."

"The room was very small and extremely noisy. The bathroom design was lousy...water went everywhere out of the shower and it was difficult to reach toilet paper when sitting on the toilet. The telephone didn't work, neither did the air conditioner. Maintenance couldn't fix the problems adequately. A positive was the luggage storage staff was very good."

"Staff to get "

"The staff were jaded, used to talking with people familiar with their hotel. Very unhelpful to first time visitors. Won't be returning."

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"El check in automático me gustó mucho"

"The prosecco welcome drink in the Prestige Lounge was an unexpected treat! Early check-in was also a nice surprise. The included continental breakfast included spinach/egg pods, sausages, hashed browns, fresh fruit salad, yogurt/granola/fruit, Belgian waffles, croissants and muffins, coffee/juices."