Evolution Hospitality, Western United States hotels

"clean room maid service was great"

"Good hotel"

"Yes"

"I love the location of this hotel you’re in walking distance to some of the best sites!"

"Was clean and a nice place"

"The hotel was excellent"

"If you want to stay at a resort for cheap, this is the place, but remember you get what you pay for. Room was ok, but they had half the "available" restaurants in the building closed down forcing you to eat at their more expensive options or go elsewhere. Half the shops were closed down most of the time. Make it worse they bused in a ton of a unsavory crowd that just sat around in the hallways making it harder to move around. Overall the experience was not good, I would look elsewhere if you want the resort experience.."

"The Excalibur has laid off most of the front desk staff to institute a kiosk check-in system with a “guard” staff person who rations access to the line for front desk counter. Their “digital concierge” was totally useless and was DEFINITELY not AI driven. Without a better way to get information (human chat or a more functional AI bot) their “no human contact” approach was frustrating and confusing. There were some exceptional staff people attempting to provide proper customer service, but clearly facing burnout under the pressure of a dysfunctional and understaffed system. A badly thought out attempt to make higher profit without understanding the value of human contact and human intelligence. The room was very clean and the housekeeping staff was friendly and helpful. Their system for prepaid parking via room key was broken - I replaced my card key three times and each time was assured the cards were activated- they never worked at the garage gate. I gave up and had to press call button and give my info to garage security every time I went out of the garage. That said, I was able to park at other MGM properties by giving them my room information. One daily fee for parking at all MGM properties was a plus. . "

"One of the best hotels we’ve ever stayed at!"