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Reviews of The Ritz Cafe and Motor Inn

2.5 out of 5
The Ritz Cafe and Motor Inn
5032 Caxton Street W, Whitecourt, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 85 reviews" "
Rating 8 - Good. 42 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Louise

Stayed 1 night in Dec 2023

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place slaps it's exactly the correct amount of dated motel for the person that prefers the quiet and more relaxed vibe of a old motel. It is what it is and you know what it is it fills its role perfectly.
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar attached to the place

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for staying at The Ritz! Hope to have you again!

10/10 Excellent

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
super comfy beds lots to choose from for tv i didnt like that my window didnt lock an tub was kinda small
Stayed 1 night in Jul 2023
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was appreciated!!
Stayed 1 night in Oct 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Peter

Travelled with group
Liked: Staff & service, property conditions & facilities
For the price point it was great the room was very clean and in good shape for a older place on the hiway also the breakfast was awsome great job to everyone at that location i will definitely stop there again great place at least a 9 out of ten
Stayed 1 night in Aug 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

6/10 Okay

Dawn

Stayed 1 night in Jun 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for staying at The Ritz!We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

4/10 Poor

Wyatt

Stayed 1 night in Jun 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Betty Ann

Stayed 1 night in May 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities
Good value. All staff were very nice. Slept good. Older but I like having everything I need on site. Can’t believe they have a fresh made free breakfast at this price.
Stayed 1 night in May 2022
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Jim

Stayed 1 night in Dec 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

6/10 Okay

Sonya

Not the room I booked. Had a musty door, from dampness
Stayed 2 nights in Oct 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel but there is a new section where I stayed. It was quiet and fairly new on the inside. You get a free sit down breakfast in the restaurant which is delicious.
Stayed 1 night in Sep 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little worn but clean and tidy..comfy mattress and great staff...really a good value for the price and the pet fee was very reasonable...
Stayed 1 night in Sep 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort
Good, fair
Good place to stay food I. The restaurant is decent. Rooms could use a bit of updating as the bathroom was very cold and cold tile floor.
Stayed 1 night in Aug 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Sometimes I like to try and give the local guy some opportunity for service. The reviews for this place were pretty good. However, our stay at the ritz included being given two rooms that had not been resided in or looked at for a LONG time. The first smelled like sewer and I found the bathroom toilet water had completely evaporated and was letting some smell in. In the other room the first couple seconds of running the tap produced mud. Expedia stated breakfast included...when there I found out it was 1 breakfast/room. End result was 2 breakfasts for 7 people. On the other hand, the breakfast was a hot breakfast and tasty. With a bit more care and attention to rooms being rented out...and clearer communication on amenities...it could have been okay.
Stayed 1 night in Mar 2021
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

6/10 Okay

Kevin, Airdrie

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
An older Motel and needs updating. Non smoking room we were in had smell of stale smoke. Had cafe attached which had decent food at a reasonable price.
Stayed 1 night in Sep 2020
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Livin on the Ritz
Good place to stay while working in the area. All required services are close by
Stayed 4 nights in Feb 2020
Response from front desk on 7 Mar,2020
Thank you for your positive feedback. We hope you have a great day.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from front desk on 7 Mar,2020
Thank you for your positive review! Have a great day.

8/10 Good

Andrew

Stayed 5 nights in Jan 2020
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2019
Response from The Ritz Cafe & Motor Inn on 28 Nov,2023
Thank you for your positive feedback.We try our best to cater to the needs of our guests and attend to any of your concerns.We hope to have you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from Front Desk on 13 Dec,2019
Thank you for your Review! Hope to see you in the future.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot breakfast included. Staff were helpful.
Stayed 1 night in Dec 2019
Response from Front Desk on 4 Dec,2019
Thank you for your feed back. Hope to see you in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, free breakfast! That attracts me to the hotel.
Stayed 1 night in Nov 2019
Response from Front Desk on 20 Nov,2019
Thank you for your rating!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Front Desk on 20 Nov,2019
Thank you for your rating!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Front Desk on 20 Nov,2019
Thank You for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very comfortable, staff friendly and accommodating, excellent food
Stayed 1 night in Sep 2019
Response from Front Desk on 20 Sept,2019
Thank you for your feedback! We are happy you enjoyed your stay with us.

8/10 Good

Verified traveller

There 2 sections to this hotel. One renovated and one not , this time I stayed in the renovated section the hotel charges too much for damage deposit 3 times the other hotels in the area
Stayed 1 night in Sep 2019
Response from Front Desk on 20 Sept,2019
Thank you for your feedback. We are sorry for any inconvenience that may have be caused.

6/10 Okay

GAIL

Travelled with group
Stayed 1 night in Aug 2019
Response from The Ritz on 23 Aug,2019
Thank you for your review!

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from The Ritz on 23 Aug,2019
Thank you for your review!

8/10 Good

Cheryl

Liked: Staff & service
Older hotel, small beds, but good price. Breakfast really good!
Stayed 1 night in Aug 2019
Response from front desk on 10 Aug,2019
Thank you for the review. We appreciate your feedback. Have a great day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from front desk on 27 Jul,2019
We are sorry you didn't enjoy your stay with us. Have a good day.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was clean and well presented, breakfast included with stay was well prepared.
Stayed 1 night in Jul 2019
Response from front desk on 15 Jul,2019
Thanks so much for staying with us and for taking the time to do a review. We hope you have a wonderful day.

2/10 Terrible

Unhappy, Whitecourt

Travelled with family
Disliked: Cleanliness, staff & service
No phone, no clock, cigarette burns on bathtub, toilet seat had deep cut groves on it, smoke detector removed. Free breakfast was terrible. Potatoes tasted awful and were unedible, bacon was almost raw also inedible. Overall this place was a disaster.
Stayed 1 night in Jun 2019
Response from front desk on 27 Jun,2019
Thank you for bringing these matters to our attention and we apologize for any inconvenience. Have a good day.

8/10 Good

Chad

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from front desk on 23 Jun,2019
Thanks for posting a review. We hope you have a great day!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Internet and breakfast were good but this property getting old and looked like 20 yrs ago was very modern and nice but not today
Stayed 1 night in Jun 2019
Response from front desk on 20 Jun,2019
Thank you for taking the time to post a review. Have a good day.

8/10 Good

Galen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from ritz on 24 Apr,2019
Thank you for your review!!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem at very affordable price!
Very nice hotel, staff was friendly and professional. Room was clean, and updated. Bed was firm, seemed a bit smaller than our queen sized one at home, but overall was good. If we are ever in the area will stay again. The cafe was charming, pizza was very good and the included breakfast was tasted and filling!
Stayed 1 night in Mar 2019
Response from front desk on 30 Mar,2019
We are so glad you enjoyed your stay with us. Thank you so much for taking the time to leave such a nice review. Have a great day!

8/10 Good

Marlene

Liked: Staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Nice staff.
Stayed 1 night in Mar 2019
Response from front desk on 16 Mar,2019
Thank you for choosing to stay with us and for taking the time to post a review. Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from front desk on 1 Apr,2019
Thank you so much! Have a great day.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from front desk on 20 Feb,2019
Thank you for the review. We are happy that you chose to stay with us and hope you have a great day.

8/10 Good

Damion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from front desk on 28 Jan,2019
Thanks for staying with us and for taking the time to post a review. We hope you have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Needs new carpet and updated décor. Good free breakfast and good staff. Still a good deal.
Stayed 1 night in Jan 2019
Response from front desk on 15 Jan,2019
Thank you for staying with us and taking the time to post a review. We hope you have a great day and a safe journey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite clean loved it
Stayed 1 night in Dec 2018
Response from front desk on 29 Dec,2018
Thank you for taking the time to leave a review and we hope you enjoyed your stay. Happy Holidays to you and your family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quite pet friendly perfect!
Stayed 1 night in Dec 2018
Response from front desk on 29 Dec,2018
Thank you so much. We are so glad you enjoyed it. Happy Holidays to you.