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Reviews of Tilla's Guesthouse

3 out of 5
Tilla's Guesthouse
9 Strauss Street, corner of Beethoven Street, Windhoek

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 57 reviews" "
Rating 8 - Good. 25 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had paid for my stay in advance only to find the place fully booked. Had to find alternative accommodation in the middle of the night
Stayed 6 nights in Nov 2019

8/10 Good

Karen C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
guesthouse
Nice stay & property as it appears on website. Slight hiccup at checkin which was sorted out & we got our 2 rooms as booked. Manager was kind enough to drive us around for a city tour on Sunday - 4 hrs for 400 NAD each person. Very interesting history & tour was good. Also he drove us to the airport for our early flight for a reasonable price.
Stayed 3 nights in Nov 2019

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
We stayed here one night upon arriving to Windhoek and it was fine - manager is helpful and room was clean, but after we traveled, we decided to return and this was a mistake. The only available room was room 2 on the first floor next to staff quarters, which would have been fine except the a/c didn’t work (no remote to turn it on), mosquitoes the entire night, and the guy who
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
they must just show the budget rooms also, because the budget rooms is not on the same property, and is misleading.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2018
Response from Shantelle on 14 Nov,2018
We are glad you enjoyed your stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tilla's Guesthouse is in a great location, the staff was very helpful and friendly, and the room was very comfortable. All-in-all this was a great value.
Stayed 1 night in Oct 2018
Response from Shantelle on 14 Nov,2018
Thank you fot the generous review. We are so glad you enjoyed your stay with us, and look forward to welcoming you back next time. Kind Regards

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 13 nights in Sep 2018
Response from Shantelle on 14 Nov,2018
We are glad you enjoyed you stay with us

2/10 Terrible

Henrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Lindsey, USA

Liked: Cleanliness, staff & service
Simple but good value
In a good location but my guest room was down the street from the actual hotel and bit difficult to find. Parking inside the gate is tight and one can easily be blocked in. Simple room but had all the necessities. No heat (pretty normal for Namibia) so the nights/mornings were cold (visited in winter) but there are additional blankets. Good value for money, but not a fancy place by any stretch.
Stayed 4 nights in Jun 2018
Response from Shantelle on 26 Jun,2018
Thank you for your valuable feedback We will definitely address some of the points mentioned, and make adjustments where necessary. We do hope to see you again. I'm sure you'd love to see how we've improved. Kind Regards

10/10 Excellent

Graham, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for the city. Good parking, WiFi and a fairly good breakfast. Stayed at the second site nearby and were very well looked after by Malcolm.
Stayed 1 night in May 2018
Response from Shantelle on 26 Jun,2018
Thank you for the generous review. We are so glad you enjoyed your stay with us and hope to see you again Kind Regards

6/10 Okay

Mariska

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough for an over night stay
The room was a bit small for two very tall people. We only had one bag but it might have been more cramped with more luggage.
Response from Shantelle on 29 Jun,2018
Thank you for your valuable feedback I went on to your booking and noticed that the front desk assigned a small room. We do apologize for the inconvenience. They should have been more alert and noticed that the space in that room would not be adequate. I do, however, hope you've enjoyed the rest of your Namibian visit. Kind Regards

10/10 Excellent

Pierre Yves, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
I was very happy with my 3 nights stay at Tilla’s. The staff is friendly and helpful, the room has everything, including tea/coffee kettle, small fridge and working A/C; the internet speed is good, and the breakfasts are fine. The only 2 points, that cannot really be changed, are : 1) It is a bit of a walk from downtown and there are no restaurant or corner store market in the vicinity that I am aware of. 2) it can be a bit noisy at night, because of other customers. This said, I would not hesitate to go back.
Stayed 3 nights in Feb 2018

10/10 Excellent

Lev Kalashnikov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay at Winhoek
Very nice place with awesome hosts. A really nice family runs this hotel and always very helpful in any equerries we had. Also, the rooms were cleaned everyday. You'll get fridge, AC, really clean bathroom and TV with (I guess, satellite). Also, on the territory they have a nice conference room, where you can held a meeting for 20-30 people. The wifi signal everywhere is solid and fast. Also, they have a beautiful parrot, who can say some English words)) The location is in a intellectual place - some universities you can find there. Also, the names of the streets around are Bach, Beethoven, Strauss and other great musicians) Overall - great place! Highly recommended.
Stayed 3 nights in Nov 2017

8/10 Good

Naka, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short stay, breakfast minimal
We stayed for one night. We requested two rooms but when we arrived they only had one in the main building. We were put up in an apartment a few blocks from the main building. The apartment was clean, and had enough supplies. We liked the apartment very much. We drove back to the main building for breakfast, which was fine, but the breakfast is somewhat minimal.
Stayed 1 night in Aug 2017

8/10 Good

raja, Gaborne, Botswana

Liked: Cleanliness, staff & service, room comfort
Decent accomodation inside the city.
We did have a minor hiccup for allotting one single bed instead of 2 as per our booking. The owners admitted the mistake by their staff while entering particulars and corrected the situation in quick time. For breakfast, they ensured we had adequate vegetarian food. overall friendly assistance.

8/10 Good

J, Johannesburg

Liked: Cleanliness, property conditions & facilities
Overall good with some small problems
A very good place to stay in Windhoek, only a 1.5km walk to city centre. The manager and staff were friendly and helpful. The toilet in my room did not work terribly well, nor did many or of the power outlets. Other than that a fine stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Excellent hosts and a grand breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The staff was super friendly and the room was neat and clean. There was no hot water when we used the showers which made the stay less pleasant

8/10 Good

Grey, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and centrally located
The breakfast wasn't great, but the staff is laid back, accommodating, and friendly. The room was comfortable and very clean. Good beds too.

10/10 Excellent

DOCTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean
it was so amazing.
Response from General Manager on 4 Dec,2016
Thank you for the generous rating. We appreciate your feedback Kind Regards Shantelle Borges

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, convenient.....
A very comfortable B&B at a reasonable price. Residential area close to the city centre and several good restaurants. Very acceptable for a short stay.
Response from General Manager on 4 Dec,2016
Thank you so much for the positive feedback. We do hope you visit again! :-)

6/10 Okay

Gregg, NYC

Liked: Cleanliness
They preserve the spirit of a safari
The rooms are big, clean, AC. But it was difficult to operate the refrigarator. The TV channels didn´t work, looks like they didn´t pay. The bathroom had running water but the shower didn´t work properly. No soap nor shampoo

8/10 Good

Verified traveller

Liked: Room comfort
20 minute walk to town centre
Great aircon on very hot days! Comfortable bed. Staff okay (could be friendlier and more welcoming) but helpful when assistance requested. **As stated by another guest, the address does not match the location. The entrance is located on Beethoven and not Strauss, making it a bit frustrating to find

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My group and I had a good time at Tilla's. We were fortunate to have booked there as the working room was great for us to meet in an have discussions. Tilla and her family and staff were very friendly and very accommodating and helped us repeatedly with various requests. Would definitely go back.

10/10 Excellent

Ursula, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AT TILLA'S GUESTHOUSE
My friend and I were very happy with our stay. The staff went out of their way for us. We also had a nice breakfast every morning.

8/10 Good

Orix, Tokyo

Liked: Cleanliness, staff & service, room comfort
Friendly and kind staff. Address confusing.
The owner let us use her cell phone for our emergency oversea calls. They also let us use parking space inside the gate which is more secure than outside.

10/10 Excellent

Ketevan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in residential Windhoek
Small, clean room with TV and nice bathroom. We stayed in a room with twin beds instead of a double. Had a mini fridge and cold drinking water. In a residential neighborhood of Windhoek, but easily accessible by car to the center. Wifi was fast enough to stream Netflix. Breakfast included in the morning was hot and filling, eggs, bacon and boerwoers. Coffee was an instant mix with hot water. Parking was behind a secure gate, but you must wait for staff to open it for you. Difficult to find in the dark, but there are lots of signs (entrance isn't on the corner, not the road of the address). Desk is staffed 24/7 but it's a family establishment, so we once had to wait 5 minutes because on-duty staff was taking a shower.

8/10 Good

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Wifi disponible. Bon acceuil. Cuisine dispo pour manger un petit bout sur place. Le perroquet est acceuillant :-)
Stayed 1 night in Aug 2022

10/10 Excellent

Ritva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tilla's Guesthouse
Tilla's Guesthousessa oli hiljainen ympäristö ja hyvä vuode. Palvelu ( myös ylimääräistä) oli hyvää. Aamiainen myös maittava.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Anette, indhoek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir konnten bereits um 11:00 Uhr das Zimmer beziehen.
Stayed 1 night in Sep 2019

8/10 Good

Cécile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Shantelle on 31 Jul,2019
Good Morning Thank you for your review. We will take all the mentioned points into consideration and do our utmost best to improve on them.

8/10 Good

Maimai, 大阪

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アパートメントに宿泊しました。ダブルベッドの部屋とシングルベッド２個の部屋　ダイニングがありました。部屋はとてもきれいです。中心部からは少し離れています。キッチンはありますが調味料は何もありませんでした。　駐車場は狭くてやや駐車しにくかったです。
Stayed 1 night in Apr 2019
Response from Shantelle on 1 Aug,2019
We’re so happy you enjoyed your stay with us. We hope you have an awesome trip through Namibia, and hope to see you again

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett lugnt och rent boende med servicevänlig person
Ett rent och väl fungerande guest house. Personalen var verkligen serviceminded. Vi bodde här 2 nätter som start på vår campingsemester i Namibia. Rummet vi hade var rent och snyggt och allt fungerade. Till frukosten erbjöd de tom vanligt bryggkaffe, vilket jag uppskattar när jag är långt hemifrån. Guesthouset ligger i en lugn del av Windhoek och bara 100 m därifrån finns ett hotell med restaurangskola. Där fick vi god mat till ett väldigt bra pris. Om man är rörelsehindrad/svårt att gå i trappor så är detta mindre lämpligt, då det är en ganska smal trappa upp till rummen. Det finns små möjligheter att parkera sin bil här också.
Stayed 2 nights in Nov 2018

4/10 Poor

Beatrice

Disliked: Staff & service, property conditions & facilities, room comfort
Zum Glück haben wir dort nur übernachtet.
Als wir um 14 Uhr ankamen, war nur noch ein Zimmer in der Dependance erhältlich, trotz früher Buchung. An der Rezeption versicherte man uns, dass das Zimmer Klimaanlage hat. Es war nur ein Ventilator, der schlecht funktionierte und sehr laut war. Wir sind um fünf Uhr morgens abgereist, man versprach uns eine Frühstückbox, doch das war nur ein Versprechen.
Stayed 1 night in Oct 2018
Response from Shantelle on 14 Nov,2018
Thank you for taking the time to review us. We will have an in-depth look at your reservation to determine what went wrong. We strive to better our services, and appreciate all the feedback we can get. We look forward to welcoming you back again with improvements :-) Kind Regards

6/10 Okay

Beatrice

Für die afrikanischen Verhältnisse war es genügend
Wir konnten das Zimmer aussuchen (nicht zur Strasse), daher war es ruhiger.
Stayed 2 nights in Oct 2018

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis-Leistung stimmt
Die Unterkunft ist für den Preis absolut in Ordnung. Alles sauber, alles da.
Stayed 1 night in Jul 2018
Response from Shantelle on 26 Sept,2018
Thank you for your generous review. We are happy to hear you enjoyed your stay and look forward to welcoming you back to Tilla’s Guesthouse!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stadtnahes Guesthouse mit guter Lage zur Innenstadt
Stayed 20 nights in Jun 2018
Response from Shantelle on 25 Jul,2018
Thank you for your generous review. We are so glad you enjoyed your stay with us. And hope to see you again. Kind Regards Shantelle Borges

6/10 Okay

Vanda

Liked: Cleanliness, property conditions & facilities
Namibia
Guesthouse nuova, camere e sopratutto bagno minuscole, pulito, non molto lontano dal centro. Colazione discreta. Abbiamo avvisato che causa ritardo aereo saremmo arrivati verso le 22. Al nostro arrivo era tutto chiuso, suoniamo il campanello, proviamo a telefonare ma nessuno viene ad aprirci, dopo circa 15 minuti finalmente ci aprono.
Stayed 1 night in Jun 2018
Response from Shantelle on 26 Jun,2018
Thank you for your valuable feedback. I personally notified the staff on duty of your late arrival. The issue will be addressed with them. We hope you enjoyed Namibia, and that you'll be back to visit again soon Kind Regards

8/10 Good

Saaa, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price quality ratio
We were well taken care of by Tilla and her team. The guest house was peaceful and clean and had all we needed. It was easy to access from the main road.
Stayed 1 night in Dec 2017

4/10 Poor

Morgane, Johannesburg

Liked: Cleanliness
Pas de wifi, chambre dans une autre rue séparée du bloc principal
Stayed 1 night in Dec 2017

10/10 Excellent

Jiri, Nürnberg.Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wochenende in Windhuk
War für Wochenende in Windhuk und habe Tillas Guesthous gebucht.Es war perfekte Entscheidung. Team ist super nett und hilfsbereit in jeder Hinsicht. Wer ohne Frühstück gebucht hat kann ohne Probleme für 50 N$ cca3.50 Euro Frühstücken.Also nochmal vielen dank an Team für meine Zeit in Windhuk
Stayed 3 nights in Nov 2017

8/10 Good

inge, brummen

Liked: Staff & service, room comfort
leuk appartement.
Mooi ruim opgezet niet ver van centrum. Alleen niet schoon in de keukenkastjes.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Gut als Start- oder Endpunkt einer Namibiareise
Zimmer relativ klein, aber sauber. Im Bad fehlen Handtuch- und Duschtuchhalter. Frühstück sehr basic. Es gibt Hotels, die zentraler liegen, aber 2 km bis ins Zentrum sind ok. Sicherer Parkplatz auf dem Hof. Gratis WiFi, das funktioniert! Auch auf dem Zimmer.
Stayed 1 night in Nov 2017

8/10 Good

Heikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

4/10 Poor

Shin, korea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheep but It's all.
so dirty coffee pot. Unbelievely small bathroom. fuxxing slow wi-fi. Poor and expensive pick-up service.

8/10 Good

Amilcar

Liked: Cleanliness, property conditions & facilities, room comfort
Ambiente familiar
Atendimento muito simpático e acolhedor. Com pequeno almoço muito bom e agradável.