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Reviews of Wuhan Marriott Hotel Hankou

4.5 out of 5
Wuhan Marriott Hotel Hankou
8 Hongtu Avenue, Dongxihu District, Wuhan, Hubei

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peijun

Stayed 1 night in May 2023
Response from taylor zeng on 7 Jun,2023
尊敬的客人，您好！感谢您入住武汉卓尔万豪酒店！您分享的体验和好评为我们开启了美好的一天，我们非常开心能够得到您的认可，并希望有机会再次与您相遇，期待您的下一次入住！

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the northern metro hub and easily accessible. The breakfast is great and worth the price. Staff members are helpful too. Just be aware of taxi scams or rude drivers asking for extra tips if arriving from the airport - taking metro line 2 is strongly recommended and it is only 5 stops.
Stayed 2 nights in Mar 2021

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jennifer on 28 Oct,2020
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in a beautiful hotel with great staff
I loved absolutely every minute of my stay in this hotel. It is probably helpful that it has been open for a few months and a large portion of that time was during the COVID lockdown, so it was not in use. Despite being recently open, everything is running smoothly with the efficiency of a very experienced staff and an obvious focus on guest comfort and enjoyment. The hotel is clean, every single staff member I encountered was attentive and friendly and while I can communicate in Mandarin, most staff could communicate very easily in English with me. The breakfast was good, it's similar to breakfast buffets at other higher end hotels I've been to, lot's of choices and more than adequate, but definitely geared toward Asian guests (very understandably). The restaurant staff was all very friendly and efficient with clearing dishes. The room service I ordered one evening was delicious. Really appreciated the very personal assistance from Roger and JayDu, both had excellent English and went out of their way to help me. I didn't spend time to see the surrounding area and find out what was nearby, but the hotel is very close to subway exits for 宏图大道 station, with subway entrances for all lines very close to the front entrance of the hotel. All in all, absolutely perfect stay, only wish it was longer and I will definitely back when I return to Wuhan!
Stayed 3 nights in Aug 2020
Response from Jennifer on 25 Aug,2020
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our staff members tried their best to delight you with their wonderful service, we join the whole team thanking you for acknowledging our efforts in creating memorable hotel experiences. Rest assured that your comments have been shared with the team in an effort to improve our service quality and guest experience. Thank you again for your valuable feedback and we hope to serve you again whenever your travels bring you back to Wuhan. Sincerely, Jennifer Xu Marketing Communications Manager

10/10 Excellent

Po-Hsun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
從入住細節到隔天的早餐都很不錯 未來會是出差的首選
Stayed 1 night in Nov 2023

10/10 Excellent

Yung-Tsun

Stayed 1 night in Sep 2023

8/10 Good

YAT FAI

Stayed 4 nights in Apr 2023
Response from taylor zeng on 7 Jun,2023
尊敬的客人，您好！感谢您入住武汉卓尔万豪酒店！您分享的体验和好评为我们开启了美好的一天，我们非常开心能够得到您的认可，并希望有机会再次与您相遇，期待您的下一次入住！

10/10 Excellent

Ming

Stayed 1 night in Mar 2023
Response from taylor zeng on 29 Mar,2023
尊敬的客人，您好！感谢您入住武汉卓尔万豪酒店！您分享的体验和好评为我们开启了美好的一天，我们非常开心能够得到您的认可，并会继续努力为您的旅程提供轻松舒适的居停体验，希望有机会再次与您相遇，期待您的下一次入住！

10/10 Excellent

Hiroaki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from taylor zeng on 26 Mar,2022
尊敬的客人，您好！感谢您入住武汉卓尔万豪酒店！您的好评为我们开启了美好的一天，我们非常开心能够得到您的认可，并会继续努力为您的旅程提供轻松舒适的居停体验，希望有机会再次与您相遇，期待您的下一次入住！

8/10 Good

ZHANG

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
带有明显偏好的酒店前台体验不佳
前台不是特别专业，酒店房间应该是无烟房间，实际上有很大烟味，客房也没告知前台，自己重新下楼去和前台投诉才更换了房间，而且还是一个叫小雪的服务人员来安排，才给楼层免费升级加送了一个果盘。 酒店硬件设施还可以，但是所谓的view房间，实际上分配的房间正对对面一栋大楼，跟个大碑一样。 退房时，旁边柜台的前台给顾客提供了点心赠送，自己对的前台直接说你可以走了，感觉受到了歧视。
正对这一栋建筑，跟碑一样
Stayed 1 night in Dec 2021
Response from taylor zeng on 6 Jan,2022
尊敬的客人，您好！非常抱歉在酒店给您带来了不好的入住体验，酒店房型为高级房、商务景观房、行政房，酒店位于宏图大道与金银潭大道的交叉路口，对面是武汉客厅艺术大厦，我们已经将您的反馈分享给了前厅部以及客房部，加强查房力度，提高员工对客反应速度，入住期间您有任何问题都可以随时联系我们的员工以及拨打为您服务中心电话，感谢您在百忙之中耐心点评，期待您的下次光临有着更好的入住体验！

10/10 Excellent

Coey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，服務人員態度友善，樂助！酒店及房間舒適。
Stayed 4 nights in Mar 2021
Response from Taylor zeng on 25 Jun,2021
尊敬的客人，您好！感谢您入住武汉卓尔万豪酒店！您分享的体验和好评为我们开启了美好的一天，我们非常开心能够得到您的认可，并希望有机会再次与您相遇，期待您的下一次入住！

10/10 Excellent

Sheng Jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jennifer on 5 Jan,2021
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Jennifer Xu on 31 Dec,2020
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Jennifer Xu on 31 Dec,2020
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.

8/10 Good

Hideyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Jennifer Xu on 31 Dec,2020
Dear Guest, Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.