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Reviews of Hotel Housei

3 out of 5
Hotel Housei
Yudanaka onsen, Yamanouchi-cho, Yamanouchi, Nagano

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 125 reviews" "
Rating 8 - Good. 35 out of 125 reviews" "
Rating 6 - Okay. 8 out of 125 reviews" "
Rating 4 - Poor. 0 out of 125 reviews" "
Rating 2 - Terrible. 7 out of 125 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Reiko

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from 金子 on 9 Mar,2024
お客様ご返信ありがとうございます。お客様に出会えたことに感謝です。またお出かけください。金子

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my 6-night stay here. It really is a traditional Japanese hotel and experience and loved the friendly and helpful staff, and the location is just a short 10 min scenic stroll across the river to the bus/train station. Didnt know what to expect but the Japanese style tatami rooms were cosy and comfy, and the outdoor onsen was just what was needed after a day on the ski slopes. The half-board option is a must if you love Japanese food and each night was like a little banquet with an array of different and fresh local dishes, and was great value. Not a 5-star hotel by any means if thats your thing, but all in all a great stay and good location and Yudanaka is quaint little village at the foot of the Alps, that is worth a wander around, as Shibuya Onsen and Snow Monkeys are closeby. Dōmo arigatōgozaimasu
Stayed 6 nights in Feb 2024
Response from 金子 on 28 Feb,2024
customergood morning. I remember very well what happened during my stay with you. The week went by so quickly, and I had so much fun and learned everything from talking to and meeting customers. I am truly grateful to have met you. I hope you continue to be happy. And see you again. Thank you, thank you, thank you.Kaneko

10/10 Excellent

Jayvee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Hotel Housei. Yamanouchi is one of my favourite places in Japan and this is a great place to stay as it is within walking distance of Yudanaka and Shibu Onsen. Hotel Housei provides shuttle service to Snow Monkey Park and Ski areas nearby. Dining and breakfast options were great. I must also mention the staff is very English-friendly which made things very easy for me.
Stayed 2 nights in Feb 2024
Response from 金子 on 26 Feb,2024
customergood morning. We provided transportation for our customers. Thank you for understanding my poor English. I am truly grateful to have met our customers. thank you.Kaneko

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was amazing, best stay!!
Stayed 1 night in Feb 2024
Response from 金子 on 4 Mar,2024
customerI am very honored. I am very grateful to have met you. We wish our customers continued happiness. Thank you for using our service.

10/10 Excellent

c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two nights here, and it was amazing. The staff was very attentive and helpful, they even shuttle you to and from monkey park, and the train station! Which I had no idea, so it was a lovely surprise. The outdoor and indoor baths were a fun experience. Our rooms were also clean and comfortable to be in. We’re not used to the traditional Japanese beds, but we managed! Overall experience was lovely. I will definitely be going back next time

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yamanouchi’s Best Small Hotel
This place is simply a gem, everything about the hotel, staff, food was too class and a major benefit was the free on site onsen facilities. It is close to the train station and plenty of great dinning options within easy walking distance from the hotel. The hotel also offers free shuttle bus services for you to the station, the snow monkeys and a few other places, they even took me to the chemist to get medicine for one of our family group members. Cannot rate this hotel highly enough👍
Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great onsen experience at bargain price
I picked this hotel for visiting snow monkey hot spring park and its shuttle service to the park and train station. The staff are very friendly. They don’t speak English but using google translate between them and guests solves any barrier. The hotel is dated and it shows but I found everything clean enough and had a very comfortable stay. Highly booking with the meal included. A very good idea all and all and they have both indoor and outdoor onsen areas. Rooms are fairly large and shuttle service is convenient. The owner is friendly and outgoing. I wouldn’t come here only for onsen experience and it was a great stay to combine it with other destinations in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
awesome staff!
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service
The staff provided such a warm welcome and really helped create an enjoyable visit for our family. We very much appreciated the complimentary shuttle service and while we only speak English, the staff were so patient with us and we were able to communicate fine. We appreciated being able to store our luggage there after check out. The Japanese-style room with tatami mats and futons really completed our memorable experience of traditional Japanese hospitality. Thank you.
Stayed 1 night in Dec 2023

8/10 Good

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. The room was spacious. It was amazing to have our own private in-room onsen! We really enjoyed that. It was wonderful to have close access to the Jigakudani Monkey Park and the amazing mountain peaks. My complaint might be directed toward the property or it might be directed toward Expedia. Expedia explicitly stated that there was laundry, but there was no laundry available in the hotel. I specifically looked to book a hotel with laundry in the midst of our mountain trekking trip. I had to schlep my family's bags of dirty clothes 15 minutes across town and sit in a laundromat since there was none in the hotel. Expedia and Hotel Housei need to sit down together and get all the facts straight!
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at Hotel Housei. The staff was so nice. They went out of their way to help. As you are out of the city, English is more challenging but they really try to help communicate with you and ensure your needs are met. I would recommend staying here to really immerse yourself with the Japanese culture. Stay in the Ryokans to sleep on the futon. Rooms are spacious. They provide Kimonos for the Onsen (super relaxing) and a shuttle to see the snow monkeys (really convenient). The hotel is walking distance from the train station. Note that it is about 30 mins to the ski area of Shiga Kogen but they have a bus/shuttle readily available to get to the slopes. I cant speak highly enough of the staff and how friendly and nice they are. I would recommend staying here and would come back.
Stayed 3 nights in Mar 2023

8/10 Good

CARLOS

Stayed 2 nights in Mar 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great onsen...short local bus ride from monkey park. Get the half board option, great dinner and breakfast. Hot springs was great..traditional..no bathing suit.
Stayed 1 night in Feb 2023
Response from 金子 on 26 Feb,2023
customergood morning. Thank you for using our hotel. We are very honored that you were satisfied with your stay in Japan. I still remember the smiles on the faces of our customers when they just came next summer. Please visit us again when you come to Japan.Kaneko

8/10 Good

Verified traveller

Liked: Staff & service
Great food and good location
Stayed 1 night in Feb 2023
Response from 金子 on 16 Feb,2023
お客様ご利用ありがとうございます。是非素敵な日本の旅をお楽しみください。

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experienced Japan in traditional way.
My stay here is definitely one of the highlights of my Japan trip. All the staffs are welcoming. The hospitality they gave to me is superb. The room is so spacious specially for solo traveller like me. And felt the traditional room/atmosphere. I enjoyed the whole afternoon staying inside the hotel with tatami floors. They brought me to snow monkey park entrance and to Yudanaka train station the next day. If you are booking with them, make sure include the halfboard (dinner and buffet breakfast). I enjoyed the food a lot while wearing the traditional dress yukata which they provides.
Stayed 1 night in Jan 2023
Response from 金子 on 17 Feb,2023
customerThank you for staying with us from afar.I am also happy that I was able to help you with good memories of your trip.Please come again.Kaneko

10/10 Excellent

sheila, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so hospitable. Picked me up the bus station and the meals pre -arranged is a must to enjoy local cuisine. It's hard to get food nearby on winter time. My private Onsen at is amazing.
Stayed 1 night in Jan 2023
Response from 金子 on 3 Feb,2023
お客様ご利用ありがとうございます。お客様の素敵な旅のお手伝い出来た事。光栄です。また日本に来た時は是非ご利用ください。金子

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful & friendly, and the room was beautiful! Maybe bring your own pillow, though, if you’re a side-sleeper.
Stayed 2 nights in Jan 2023
Response from 金子 on 29 Jan,2023
CustomerThank you for using our service. Please use it again when you come to Japan. We will wait.Kaneko

10/10 Excellent

Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality of the hotel staff. Enjoyed the stay there and the staff made it easy for us to get around with the free shuttle service to snow monkey park and the train station. We loved the outdoor natural onsen. The breakfast was good as well, good variety of cooked and fresh Japanese food.
Response from 金子 on 14 Jan,2023
お客様投稿ありがとうございます。お客様のお声が励みになります、素敵な旅をお続け下さい。またお客様と是非お会いできる事を心より願います。金子

8/10 Good

Derwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to see the snow monkeys
Comfortable, clean, and close to the bus station. Shuttle to see the snow monkeys was great. Onsen was awesome. Traditional Japanese meals.
Stayed 2 nights in Dec 2022
Response from 金子 on 14 Feb,2023
customerThank you for using this time. Please use it when you come to Japan again. Have a nice trip.Kaneko

10/10 Excellent

Alisa

10/10 Excellent

Zheyun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully welcoming staff! We were impressed by the service at check in! They also helped us store luggage on the check out date and offered a ride to the station. We were able to take the free shuttle to see the Snow monkey park (ride at 9:30am and pickup at 12pm). They were very helpful overall, providing recommendation and help with finding restaurant and also providing help with taking the bus to ski resort. Nice Japanese buffet style breakfast and all day onsen. Very cute local speciality stands in the front desk for purchase as gifts. Overall, highly recommend it! Really enjoyed interacting with the staff here.
Stayed 2 nights in Dec 2022
Response from 金子 on 31 Dec,2022
customerI enjoyed talking with you. We are glad that we were able to cooperate in creating good memories for our customers. I am proud again. Please continue your wonderful journey.Kaneko

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent throughout my stay. They provided me transport to Monkey Park, and there after to Liyama station for my onward trip. Service was really attentive and always with a smile!
Stayed 1 night in Nov 2022

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First-class service and and good pricing.
This is my favorite hotel. Although the price is reasonable they are always generous and kind, feeding me delicious meals, parking my car and providing an outdoor onsen which is a special experience in the snow.
Stayed 2 nights in Dec 2021
Response from 金子 on 6 Dec,2021
teacher Thank you for using it all the time. It's early and it's already ski season, so I always come by hoodie. Please be careful when driving and look forward to seeing you again this season. Kaneko

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
i highly recommend this hotel price is reasonable. i book room with private onsen which is satisfiable.definitely i will come back in the future
Stayed 1 night in Nov 2020

10/10 Excellent

Chun Weng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel we will keep coming back in the future
One of the best choices I had made was to book this hotel. The helpful staff and hotel transport drivers even brought us to the Jigokudani Monkey Park and Sora Terrace when they knew we did not know how to go there. On our visit to Sora Terrace, the driver drove to pick us up when we contacted the hotel to say that the place had closed for the day, it had turned dark (5.30 pm) and that we were stranded at the exit of the place. We are most grateful to the staff there. particularly the drivers and counter staff.
Stayed 2 nights in Dec 2019
Response from 山本 on 14 Jan,2020
Thank you for your stay. Also, thank you for your warm and thankful words. As a guest at the inn, the staff at the hotel is committed to staying at the customer's point of view so that they can enjoy a pleasant and comfortable trip. In addition, we look forward to coming by all means

8/10 Good

Neo, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast spread. Polite and helpful staff. Complimentary transfer to train station & snow monkey park.
Stayed 3 nights in May 2019
Response from M．ｙ on 11 Jun,2019
Thank you very much for staying. We look forward to seeing you again.

10/10 Excellent

Mert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Onsen, dinner and staff
Truly great hotel. We got picked up from the station for no extra charge which is always nice. Staff were incredibly friendly from the very outset. English speaking was limited but really didn't matter as the staff went above and beyond in satisfying requests including a very special kids meal. The Onsen natural hot spring bath (indoors and outdoors) was very special. It was also open all night so I went in a few times in the middle of the night when jet lagged. Every course at dinner was delicious. Local area limited but free transfer to and from monkey park, which we were there to see. Accommodation like a traditional woman but very very reasonable price. Very satisfied customer, especially thanks to the amazing staff
Stayed 1 night in Apr 2019
Response from YAMAMOYO on 11 Jun,2019
Thank you very much for staying. We look forward to seeing you again

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and hospitality, thank you.
We had a great time staying in this hotel for one night as a great finale before we headed home after 10 days Japan and ski trip. The staff picked us up at Yudanaka station and shuffled us to the snow monkey park, and we satisfyingly saw many monkeys in bath. This hotel is not located at the busiest part of town so don't expect to do much in neighborhood. However, two spa (one inside and one outdoor) were clean and enjoyable. The traditional Japanese dinnner and the breakfast buffet both exceeded our expectation. Although the staffs can't speak much English, that was not a problem because they understand most and communicate well by excellent translation app. This is clearly a underrated hotel which got a perfect score in hospitality.
Stayed 1 night in Jan 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restfull stay with nice Onsen
This hotel has comfortable futon beds, large room with Tatami and private restroom. The Onsen has both indoor and outdoor baths. Hotel is in proximity to the Snow monkeys, a recommended stay.
Stayed 1 night in Jan 2019

8/10 Good

tanyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter stay
Amazing night at Yamadaka!!! Very kindness staff they provide us a free shuttle service from station to hotel and to snow monkey park. In addition, they also provide a short transport to Shibu onsen. Nice dinner and breakfast, It mostly valuable base on my experience with Ryokan in Japan
Stayed 1 night in Dec 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Housei is the PERFECT Japanese style hotel!
We wanted a traditional Japanese style hotel experience and Hotel Housei was PERFECT! Our room included tea service, kimono style robes and house shoes, and a private onsen with a sliding window open to the snow outside!! Breakfast was buffet style with both familiar and adventurous selections and we were even served traditional Japanese mochi soup (Ozoni) on New Year’s Day! The hotel provided free shuttle service to and from Snow Monkey Park, recommended sledding locations for beginners, and even helped us install the tire chains on our car. Some of the staff spoke English and those who did not patiently used the Google Translate app to communicate with us. We will DEFINITELY be returning to Hotel Housei!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and facilities
Amazing stay, staffs are very friendly and helpful. They could pick you up from station and take you to snow monkey park. The room also has private onsen.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice area, great view, gr3at food
Stayed 2 nights in Nov 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional experience
What a sweet, traditional Japanese hotel, complete with futon and pillows to sit on. Much more comfortable that I though sleeping on a cushion would be. Very nice staff. Although they didn't speak English, they had printed sheets with all the information needed translated. Very nice onsen, especially the outdoor pool. Very clean and well maintained.
Stayed 3 nights in Nov 2018

8/10 Good

???

Liked: Cleanliness, staff & service, amenities
温泉が湯質，雰囲気　誠に結構でした
Stayed 1 night in Apr 2024

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段の割に料理が良い
Stayed 1 night in Mar 2024
Response from 金子 on 4 Mar,2024
お客様ご利用いただきありがとうございます。お食事に関しましても大変光栄でございます。ありがとうございます。

10/10 Excellent

JINGYI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から徒歩7分程度だけど、送迎があるため、すごく便利です。
Stayed 1 night in Feb 2024
Response from 金子 on 23 Feb,2024
customergood morning. Thank you for your evaluation of our station pick-up and drop-off services. I remember the customer very well. I am grateful to God for allowing me to meet you. Please continue your wonderful journey.Kaneko

8/10 Good

yasunori

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

NAGAHIRO

Stayed 1 night in Jun 2023

8/10 Good

Toniya Yee Wai

Stayed 1 night in May 2023
Response from 金子 on 31 May,2023
お客様ご利用ありがとうございます。また是非ご利用ください。心からお待ちいたしております。

6/10 Okay

HIROSHI

Stayed 1 night in May 2023
Response from 金子 on 11 Jun,2023
お客様ご利用感謝いたします。お褒めのお言葉光栄です。またお出かけくださいますようお願いいたします。金子

10/10 Excellent

Masahiro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from 金子 on 26 Mar,2023
お客様大変ありがとうございます。光栄です。励みになります。またお出かけください。

10/10 Excellent

Chuen Ho

Stayed 1 night in Feb 2023
Response from 金子 on 20 Feb,2023
お客様ご利用ありがとうございました。お客様をお招きできたことを光栄に思います。また日本に来た時は是非ご利用ください。

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Feb 2023
Response from 金子 on 17 Feb,2023
お客様ご利用いただきありがとうございました。またのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Good service, Indeed!
Stayed 1 night in Jan 2023
Response from 金子 on 29 Jan,2023
お客様日本にお越しいただけましたらまた是非ご利用下さい。皆様をお待ちいたしております。

10/10 Excellent

Akinori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お風呂が良かったです
懐かしい感じの宿でお風呂が良かったです。 朝食も良く正月だったので黒マメや田作りなどおせちがありました。
Stayed 1 night in Jan 2023
Response from 金子 on 29 Jan,2023
お客様お正月のご利用ありがとうございました。良いお年をお迎えのお手伝いてきたことを光栄に思います。また信州にお出かけの際はお声かけてください。

10/10 Excellent

KAZUO

Stayed 1 night in Dec 2022
Response from 金子 on 28 Dec,2022
お客様この度はご利用ありがとうございます。ようやくたくさんのお客様に出会える喜びを3年ぶりにかみしめております。ご利用ありがとうございました。金子

10/10 Excellent

Amaury Job

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial localizacion
Muy buen hotel a muy buen precio y buen ubicado me dio tiempo de hacer todas mis actividades sin problema por la distancia, Ryuoo, Jikokudani, Zenkoji, Shiga Kogen, incluso a mi check out me llevaron en camioneta a la estación sin costo. Muy amables y el agua termal 10/10 en el sitio
Stayed 2 nights in Dec 2022
Response from 金子 on 24 Dec,2022
お客様ご利用ありがとうございました。是非日本にご来日の際は、是非ご利用ください。お客様の笑顔が何よりです。金子