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"The hotel was impeccable, room was comfy and clean. Staff were very friendly and accommodating, they even had essentials available of all sorts if you forgot something (hair tie, brush, toothpaste..). Very thoughtful establishment! Loved the E-bike rental opportunity too-it was fun! I will say the only drawback was location to Tokyo where most ventures and tourist activities were; Ubers were about 30 minute trips and train was about 60 minutes to get there. "

"great onsen! super large. great location. "

"Staff are very courteous, room was spotless, People in general are so respectful, i love it"

"Phenomenal service! I have stayed at many many fine hotels throughout Japan for decades. This was my first trip to Yokohama and the staff in this wonderful hotel just made it wonderful beyond my expectations"

"The staff at the hotel were excellent! The location is the best. "

"Everything was great!"

"The room was clean, comfortable bed, with great temperature control. It was perfect for us two. If you have mobility issues, (walk with cane, crutches, walker) I would go with a bigger room. Great room. Outdoor entrance and lobby was very classy. It provided health supplies (brush, toothbrush , toothpaste, skincare products, tea, coffee) if needed. Staff was very kind and let us store luggage for an hour after we checked out and even called a cab for us. Highly recommend this hotel!!! Great location…shopping, restaurants, and train station within walking distance."

"Everything from check-in to checkout was amazing. The facility was great with big room sizes, comfortable bed/pillows, and nicely set-up bathroom. Cleaning services were very accommodating for guest timelines and the 12pm checkout time was very welcome. "

"Clean room. Nice staff."