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"Staff are attended to our needs"

"The room and bathroom was spacious, had an industrial look which is aesthetically appealing and modern. The check in was quick, staff was kind and helpful."

"Absolutely wonderful stay at the hotel. The onsen experience is magical. The buffet is outstanding. The hotel also arranges for taxi service with pickup and drop off at the Shinkansen station, eliminating all stress about transit. I would consider staying here for a little longer next time. "

"Excellent service from start to end. Yuischi concierge and his team went above and beyond to help me when I lost my passport including calling Ubers, train stations, printing maps with translations and checking in until it was found. I cannot recommend this hotel and service enough. Thank you! Give them all raises! "

"Outstanding service and facilities. The food was amazing and the view was incredible. Will absolutely come back again"

"Perfect the people were super helpful and very patient"

"This hotel is amazing, service is exceptional and perfectly located. "

"Room was very clean."

"I didnt use many services, but staff was friendly and room was very clean."