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Sun Moon Lake Hotel

Photo gallery for Sun Moon Lake Hotel

Featured image
Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Sun Moon Lake Hotel

Sun Moon Lake Hotel

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
No. 419, Zhongshan Rd, Yuchi, Nantou County, 555

Explore the area

  • Popular LocationSun Moon Lake1 min walk
  • Popular LocationShueishe Visitors Center13 min walk
  • Popular LocationShueishe Pier17 min walk

Choose dates to view prices

About this area

Yuchi

Located in Yuchi, Sun Moon Lake Hotel is on the Strip and on the riverwalk. Longfeng Temple and Sun Moon Lake Ci'en Ta are notable landmarks, and some of the area's activities can be experienced at Shueishe Pier and Toushe Peat Soil Basin Leisure Agriculture Area. Travelling with kids? Don't miss Formosan Aboriginal Culture Village. Make sure you don't miss outdoor adventures like mountain climbing and hiking/biking trails, or hop on a moped for hire nearby and take a self-guided tour around Yuchi.

What's nearby

  • Sun Moon Lake - 1 min walk
  • Longfeng Temple - 6 min walk
  • Shuishebayandi Park - 6 min walk
  • Shueishe Visitors Center - 13 min walk
  • Shueishe Pier - 17 min walk

Getting around

  • Shuili Checheng Station - 26 min drive

Restaurants

  • Where to eat
  • Lobby Bar – Restaurant offering Taiwanese cuisine. Serves breakfast, lunch, dinner and light fare daily.

About this property

Sun Moon Lake Hotel

4-star, family-friendly hotel near Longfeng Temple
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 106 soundproofed rooms provide free WiFi, free wired Internet and minibars. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies, fridges and flat-screen TVs.
Sun Moon Lake Hotel offers 106 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch Flat-screen televisions come with premium cable channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Yuchi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

LuLu spa has 1 treatment room. Services include body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport and a garage

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: TWD 528 for adults and TWD 308 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Canoeing
  • Designer shops
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Karaoke
  • Playground

Family friendly

  • Arcade/games room
  • Baby bath
  • Children's games
  • Children's dinnerware
  • Free cots/infant beds
  • High chair
  • Playground
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms 4

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Reflexology
  • Spa open selected days
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Chef
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: TWD 1000
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TWD 1320.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: TWD 528 for adults and TWD 308 for children (approximately)
  • Late check-out fee: TWD 1000
  • Rollaway bed fee: TWD 1320.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, JCB International and Union Pay; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Sun Moon Lake Hotel
Sun Moon Lake Hotel Taiwan/Nantou
Sun Moon Lake Hotel Yuchi
Sun Moon Lake Yuchi
Sun Moon Lake Hotel Hotel
Sun Moon Lake Hotel Yuchi
Sun Moon Lake Hotel Hotel Yuchi

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 355 out of 791 reviews
5 - Excellent 45%
Rating 4 - Good. 336 out of 791 reviews
4 - Good 42%
Rating 3 - Okay. 63 out of 791 reviews
3 - Okay 8%
Rating 2 - Poor. 28 out of 791 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 791 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/5 Poor

Business traveller
Disliked: Staff & service, property conditions & facilities
Old and below average quality
Booked the ‘Lake view’ ‘King suite’ for a couple of nights hoping for a nice escape. Here is my disappointment: the suite I was given was not in a corner location is as shown on hotels.com, nor actually a suite (separate rooms for living and sleeping). In fact the only discernible difference to the“standard double room” is the bed size. This is misleading. So don't waste your time to book the suite!The sofa is old,stained and uncomfortable. The lake view could more accurately be described in advertising as a partial lake view. l asked to leave one day early but was told this was not possible due to the hotels.com policy. Understandable but very disappointing. Breakfast not great if you like western food. Bath is great however.
Stayed 2 nights in Jan 2021

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and very comfortable room, excellent staff from front desk, concierge, housekeeping to dining room.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for Sun Moon Lake trip
View is amazing, staffs are very friendly, room service and condition were good, will pay visit again for sure!
Stayed 2 nights in Oct 2020

5/5 Excellent

Stayed 1 night in Aug 2020