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Overview of The Crystal Resort Sun Moon Lake

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Explore the area

    Popular LocationIta Thao Shopping Street1 min walk
    Popular LocationYidashao Pier6 min walk
    Popular LocationSun Moon Lake Ropeway15 min walk

Choose dates to view prices

About this area

Yuchi

Popular Location

What's nearby

  • Sun Moon Lake - 1 min walk
  • Ita Thao Shopping Street - 1 min walk
  • Yidashao Pier - 6 min walk
  • Sun Moon Lake Ropeway - 15 min walk
  • Sun Moon Lake Ci'en Ta - 35 min drive

See similar properties

Policies

4.1
Very good
5 - Excellent
178
4 - Good
172
3 - Okay
75
2 - Poor
17
1 - Terrible
13

4.1/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and they had a jacuzzi tub! The breakfast is one of the best i have had in Taiwan. I only wish I had a room with a lake view.
Stayed 2 nights in Nov 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Travelled with family
Happy face iconLiked: Staff & service, room comfort
Good place around where the hotel is
Could be better if i was staying in the room to the lake view. Bathroom design is not much friendly for use like others reviewed. But dinner was really awesome, way much better than I thought it would be. It was okay for a few days because the lake was so nice.
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and morning food with good lake view location
Stayed 1 night in Dec 2019

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED.
The room and public area smells so bad. Floor carpets dirty with lots of stains....no proper tea served at breakfast ( was given lukewarm diluted tea and its a shame). Breakfast was supposed to end at 10am but we were told to come by 9am as there wont be much food left. True to their promise, we came down at 9 and they won't even replenish the bread. Overall lousy F & B. Unprofessional staff - no greetings, no smiles...talking loudly on facetime with family member (in the reception area ) on top of her voice as if it was her home. For the price we paid A$600+ for 2 nights, I would expect at least a decent clean hotel. Photos on the website was deceiving.
Stayed 1 night in Dec 2019