expedia

Overview of The Wen Wan Resort Sun Moon Lake

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Egyptian cotton sheets, premium bedding, down duvet, free minibar

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSun Moon Lake8 min walk
    Popular LocationShueishe Pier8 min walk
    Popular LocationSun Fog Port18 min walk

Choose dates to view prices

  • Executive Double Room, 1 King Bed, Lake View, Lakeside

    3.5/5 guest room rating

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Double Room, 1 King Bed, Lake View, Lakeside
  • Deluxe Twin Room, 2 Single Beds, Lake View, Lakeside

    4.5/5 guest room rating

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room, 2 Single Beds, Lake View, Lakeside
  • Executive Quadruple Room, Partial Lake View, Corner (High Floor)

    4.6/5 guest room rating

    Room amenities

    • 50 sq m
    • Partial lake view
    • Sleeps 4
    • 2 King Beds
    More detailsExecutive Quadruple Room, Partial Lake View, Corner (High Floor)
  • Luxury Twin Room, 2 Single Beds, Lake View, Lakeside

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 2 Single Beds
    More detailsLuxury Twin Room, 2 Single Beds, Lake View, Lakeside
  • Executive Twin Room, 2 Single Beds, Lake View, Lakeside

    3.8/5 guest room rating

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 2 Single Beds
    More detailsExecutive Twin Room, 2 Single Beds, Lake View, Lakeside
  • Standard Suite

    Room amenities

    • 99 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsStandard Suite
  • Luxury Double Room, 1 King Bed, Lake View, Lakeside

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 1 King Bed
    More detailsLuxury Double Room, 1 King Bed, Lake View, Lakeside
  • Executive Quadruple Room, Partial Lake View, Corner

    4.1/5 guest room rating

    Room amenities

    • 50 sq m
    • Partial lake view
    • Sleeps 4
    • 2 King Beds
    More detailsExecutive Quadruple Room, Partial Lake View, Corner
  • Deluxe Double Room, 1 King Bed, Lake View, Lakeside

    4.3/5 guest room rating

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Double Room, 1 King Bed, Lake View, Lakeside

About this area

Yuchi

Located in Yuchi, The Wen Wan Resort Sun Moon Lake is in the mountains and on a lake. Travellers looking for local activities can try Shueishe Pier and Yidashao Pier, while those looking to experience a bit of culture can stop by Formosan Aboriginal Culture Village. Guests appreciate the hotel's quiet location.
Visit our Yuchi travel guide
Popular Location

What's nearby

  • Sun Moon Lake - 8 min walk
  • Shueishe Pier - 8 min walk
  • Sun Fog Port - 18 min walk
  • Sun Moon Lake Wen Wu Temple - 5 min drive
  • Sun Moon Lake Ci'en Ta - 33 min drive

Getting around

  • Shuili Checheng Station - 23 min drive
  • Taichung (RMQ) - 65 min drive

About this property

The Wen Wan Resort Sun Moon Lake

5-star luxury hotel, walk to Sun Moon Lake
This smoke-free hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, a free area shuttle and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 92 rooms boast spring water baths, and offer free WiFi and free minibar items. Free wired Internet and balconies or patios are standard, as are LCD TVs with satellite channels.
The Wen Wan Resort Sun Moon Lake offers 92 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets, down comforters and premium bedding. LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, spring water baths and complimentary toiletries.

This Yuchi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MOON SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with hot springs/mineral springs, a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: TWD 825 for adults and TWD 528 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hot springs
  • Karaoke
  • Outdoor pool

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Mud bath
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 4:30 PM - midnight
Express check-in

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for TWD 3850.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: TWD 825 for adults and TWD 528 for children (approximately)
  • Airport shuttle fee: TWD 5500 per person (one way)
  • Rollaway bed fee: TWD 3850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

The Wen Wan Sun Moon Yuchi
Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
The Wen Wan Resort Sun Moon Lake Hotel
The Wen Wan Resort Sun Moon Lake Yuchi
The Wen Wan Resort Sun Moon Lake Hotel Yuchi

Frequently asked questions

Can I cancel my reservation for free at The Wen Wan Resort Sun Moon Lake and receive a full refund?
Yes, The Wen Wan Resort Sun Moon Lake offers free cancellation on select room rates, because flexibility matters! Please refer to The Wen Wan Resort Sun Moon Lake cancellation policy on our site for more details about any exclusions or requirements.
Does The Wen Wan Resort Sun Moon Lake have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is The Wen Wan Resort Sun Moon Lake pet-friendly?
No, pets are not allowed at this property.
What time is check-in at The Wen Wan Resort Sun Moon Lake?
Check-in is from 4:30 PM - midnight.
What time is check-out at The Wen Wan Resort Sun Moon Lake?
Checkout is at 11:00 AM.
Does The Wen Wan Resort Sun Moon Lake provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of TWD 5500 per person applies.
Where is The Wen Wan Resort Sun Moon Lake located?
Situated on a lake, this luxury hotel is within a 10-minute walk of Meihe Garden, Sun Moon Lake, and Shueishe Pier. Shueishe Visitors Center and Wen Wu Chao are also within 1 mile (2 km).
3.8
Good
5 - Excellent
86
4 - Good
74
3 - Okay
40
2 - Poor
24
1 - Terrible
19

4.0/5

Cleanliness

3.8/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Travelled with family
Happy face iconLiked: Amenities
Sad face IconDisliked: Staff & service
1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云
Stayed 1 night in Oct 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally terrible
It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room
Stayed 1 night in Jan 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.
Stayed 1 night in Jan 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
Terrible customer service . Price is high but value is low.
Stayed 1 night in Dec 2019

See similar properties