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Reviews of TUGASA Hotel Arco de la Villa

2 out of 5
TUGASA Hotel Arco de la Villa
Camino Nazari s/n, Zahara de la Sierra, Cadiz

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 38 out of 84 reviews" "
Rating 6 - Okay. 7 out of 84 reviews" "
Rating 4 - Poor. 2 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ieva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel located on the hill with fantastic view to the lake. Room was comfortable and we liked cosmetics which are given in hotel. Breakfast was also good. Free parking area is not spacy
Stayed 1 night in Nov 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Fantastic location and view! Arriving by car was a little confusing because the primary route was closed. Eventually was found it. The employee at check in was not helpful and only provided partial information. I think he was busy and a bit overwhelmed, because later in the evening his mood was much improved. Dinner was good with plenty of food. The breakfast was better, with excellent coffee.
Stayed 1 night in Sep 2023

10/10 Excellent

Pierre

Stayed 1 night in Feb 2023

10/10 Excellent

James, Cedar Falls

Stayed 1 night in Nov 2022

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views
Simple accommodation, very clean - but the resin to come here is for the stunning views. Walking distance from bars & restaurants - the food in the hotel was also very good
Stayed 1 night in Oct 2021

8/10 Good

John, Cathedral City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled bathrooms and new beds were great. Wonderful views, and great location near the top of the town. Road construction blocked the route near the hotel, making finding the palace difficult. Google maps still had the standard route. Had to take a hard to find circuitous route. Should be finished soon. WiFi doesn’t reach the rooms on the lower floor. Nice place, beautiful town.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic location with fantastic views. Hotel is very basic (it is 2* so you get what you pay for) but great for a short stay to enjoy village.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The location of the hotel was perfect, and the best we saw. Located on the high point it was easy to walk down into town (~5 mins to the “main drag”), and it’s situated right at the trailhead for the hike to the Castillo that overlooks the town. The hotel itself does not have a view of the town, but rather the bright blue lake below. We didn’t order food or drinks, so can’t speak to that experience.
Stayed 1 night in Sep 2019

8/10 Good

Aussie, Austtalia

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but comfortable accomodation. Beautiful views across lake and hills from room. Nice town for an overnight visit. Wifi did not work for us signal too weak although a router was located right outside our room.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very poor value for money, it must be for the view
Just ok at best for comfort.... bed old, cold room, wifi not working, even in the lobby.... if I paid half the price I would think I was robbed...
Stayed 1 night in Jan 2019

10/10 Excellent

Cat, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place with wonderful views over the lake. The pictures don't do it justice! Very friendly staff, our en-suite room was large, clean and comfortable, with a spanking new bathroom. Would definitely stay here again.
Stayed 1 night in Nov 2018

8/10 Good

Wally, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful views. Easy to find just by staying on the road that goes right through the centre of town. The building seems to have been renovated so everything appeared new and clean. We were the only ones in the restaurant for dinner, which was very good. The evening staff person was very helpful even though his English was limited. Only complaint is the meager breakfast. Coffee and toast with jam (not even the advertised orange juice). This was our only option because we walked through the centre of town on a Monday morning and nothing was open.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View
There is nothing fancy about the hotel itself, but it is clean and had what we needed for one night. However for us it was a special place because of the location and the view is amazing. Zahara is one of the prettiest white washed villages we visited in Andalusia and Arco is on top of this village, blended with the rocks, on the side of the mountain. The view gets even better after a few minutes hike to the citadel on the top of the mountain – a 360 panorama; above the lake and valleys. You take the elevator up to go to the reception, which is not the usual. We had dinner at the hotel which was better than we expected and less expensive than other restaurants. We also had breakfast, but we only remember the view. They accommodated a late check-in, at 9 PM; in May 9 PM means still light outside. Getting to the hotel means driving up the hill on narrow streets, so it may be a good idea to get there before dark. The parking lot is great, because it is on the hotel’s roof top, therefore flat (if you had trouble with parallel parking on a narrow street, on a steep slope, in a mountain village, you’ll appreciate this parking lot).

6/10 Okay

Retired couple, Spain

Liked: Staff & service
Disliked: Property conditions & facilities
Acceptable hotel in a stunning location
Although the hotel was clean it is looking tired with threadbare carpeting in the corridors and our bathroom was in need of refurbishment. We were disappointed that the hotel restaurant was closed as it was a cold windy February night so had to find something to eat in the village which turned out to be almost impossible except for a tapas bar. The breakfast could not be described as "full" as per the hotel information but was adequate as continental one and good value at €3 each.

8/10 Good

Dick

Liked: Cleanliness, property conditions & facilities, room comfort
basic hotel
A decent, basic hotel but expensive for the service received. Picture confusing.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos tan a gusto como si estuvieses en tu propia casa tanto Manuel como su primo nos atendieron fantásticamente de hecho prolongamos la estancia de tres días dos noches en Tugasa El Almendral
Stayed 1 night in Feb 2024
Response from La dirección y departamento comercial on 25 Mar,2024
Estimado Eduardo, muchas gracias por su reserva en nuestro hotel de Tugasa y por sus comentarios.Nos satisface que hay sido una buena experiencia y deseamos que vuelva a disfrutar de nuestros hoteles.¡Vemos que es un experto en Tugasa!Nuestro personal se esfuerza a diario por dar un servicio sumamente esmerado. GraciasUn saludo

8/10 Good

Victorino

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel en inmejorable situación de gestión pública por la junta y el ayuntamiento en este caso de Zahara el mantenimiento debería ser más continuo la paras sueltas y rejuntado de ducha renovar silicona pues está aupara poner silicona nueva y limpiar ventilador de techo baño por lo demás muy bien muy buena y abundante comida la crítica es al ayuntamiento que es quien debe hacer mantenimiento personal inmejorable
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Vitorino,Esperamos que su estancia haya sido satisfactoria, por nuestra parte ponemos el 100% para que así lo sea. Respecto a los problemas comentados, vamos a comunicarlos para que se soluciones y de esta forma, a su vuelta, su estancia sea más agradable aún.También le ofrezco que conozca nuestros otros 8 hoteles en CádizUn saludo

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naturaleza
Todo perfecto!! Muy limpio y muy amable el personal. Unas vistas increíbles.
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimada Rocío, muchas gracias por su estancia y por su interés.Esperamos que vuelva pronto a alguno de nuestro hoteles.Un saludo

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Manuel,Muchas gracias por su valoración.Un saludo

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar encantador con unas vistas inmejorables
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Jose,Muchas gracias por su interés en nuestro hotel además de por su estancia.Le agradecemos una valoración tan alta, le aseguro que luchamos por mantener al hotel en esa calidad que Usted ha detectado.Un cordial saludo

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimada Paula, Muchas gracias por su valoración. Esperamos seguir contando con Usted en nuestros hoteles.Un cordial saludo,

8/10 Good

Bienvenido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La wifi es bastante débil y a veces se interrumpe Lo demás bien
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Bienvenido,Muchas gracias por su estancia y por sus comentarios.Espero que el resto de la estancia y del hotel hayan sido de su agrado. Respecto a la cobertura del wifi vamos a comunicarlo para que se solucione.Un cordial saludo,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bom hotel
Para um hotel 2 estrelas ele é muito bom. Dentro do padrão 2 estrelas. A única ressalva é quanto ao café da manhã, é horrivel. Não tem variedades.
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Anonymous¿?,Muchas gracias por su estancia y por su interés en nuestro hotel.Le informo que vamos a comunicar sus comentarios a la central de nuestros 9 hoteles para que lo solucione en el Hotel Arco de la Villa y en el resto.Un saludo

10/10 Excellent

Begoña

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación amplia con muy buena vistas
Stayed 1 night in Jan 2024
Response from La dirección y departamento comercial on 26 Feb,2024
Estimada Begoña,Muchas gracias por su estancia y por su valoración.Esperamos que vuelva a visitarnos pronto.Le recuerdo que disponemos de 8 hoteles más en toda la geografía de la provincia de Cádiz.Un saludo

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from La dirección y departamento comercial on 26 Feb,2024
Estimado Pedro,Muchas gracias por su valoraciónUn saludo

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✅
Stayed 1 night in Nov 2023

6/10 Okay

Fabienne

Liked: Cleanliness, property conditions & facilities, room comfort
Très moyen
Hôtel avec une superbe vue, chambre confortable Repas du soir a éviter, petit-déjeuner très moyen Retenir cette adresse que pour le logement mais hors saison car très bruyant
Stayed 1 night in Nov 2023

4/10 Poor

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruido..maquinas, tuberias y ruidos del comedor y cocina
Stayed 1 night in Oct 2023

10/10 Excellent

Isabel maria

Stayed 1 night in Sep 2023

8/10 Good

José Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel de la cadena Tugasa, bien, cena con un menú de a elegir entre primeros y segundos (6 o 7 platos por grupo) bebida aparte, desayuno aceptable (?), habitaciones muy limpia un poco antiguo el mobiliario, cómodas camas y cuarto de baño impecable vistas al pantano de Zahara.Para volver, un saludo especial para Antonio ( recepción y comedor) todo amabilidad y profesionalidad.
Stayed 1 night in Sep 2023

10/10 Excellent

Juan Félix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La mejor opción calidad/precio. Repetiría sin ninguna duda
Stayed 2 nights in Aug 2023

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento y agradable
Stayed 1 night in Aug 2023

8/10 Good

Ana María

Stayed 1 night in Aug 2023

8/10 Good

Beatriz

Liked: Cleanliness, staff & service
Mencionar al señor de la recepción que nos recibió a la llegada ( no recuerdo su nombre) . Super atento, profesional y nos dió toda la información que necesitabamos. La única pega el desayuno buffet, apenas habia elección. Destacar la limpieza y tranquilidad de las habitaciones.
Stayed 1 night in Jul 2023

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes vistas. Tranquilidad y un trato agradable.
Stayed 1 night in May 2023

10/10 Excellent

Eduardo

Stayed 1 night in May 2023

6/10 Okay

Sibylle

Travelled with partner
Great Place to be, breakfast was o.k. but no recommendations about the dinner.
Stayed 2 nights in Apr 2023

8/10 Good

vittoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vista bellissima
Stayed 1 night in Apr 2023

10/10 Excellent

Toril

Stayed 1 night in Mar 2023

10/10 Excellent

Olav

Stayed 1 night in Mar 2023

8/10 Good

Narciso

Travelled with partner
Liked: Staff & service, property conditions & facilities
Para repetir
Stayed 1 night in Mar 2023

8/10 Good

Maria de los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido muy bonita, el unico pero seria que no hay enchufes en la cabecera de ks cama , para enchufar el movil o el portatil o quitabss la tv o la nevera
Stayed 1 night in Mar 2023

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Per Arne

Stayed 1 night in Nov 2022

10/10 Excellent

Francisco Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Estaba todo genial y las vistas son increíbles
Stayed 1 night in Oct 2022

8/10 Good

María del Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
El lugar esta muy bien, limpio y comodo. Los alrededores son preciosos. Unas vistas espectacularrs desde la habitación, justo debajo del castillo. Todos miy amables. El desayuno era zumo co cafe o te y una tostada con varios productos donde elegir
Stayed 1 night in Sep 2022

10/10 Excellent

Francisca

Stayed 1 night in Sep 2022

10/10 Excellent

Ana Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por decir algo, te dan la llave de tu cuarto con una chapa enorme de metal que va sonando por todo el pasillo y se cae al suelo y se escucha hasta en la otra esquina del pueblo jajaja yo cambiaria esa chapita porque es muy molestosa para los q estamos durmiendo. Pero Todo super bien magnifico.
Stayed 1 night in Sep 2022