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We had a great stay at the Wellenberg Hotel! It was very clean and accommodating, and the location was excellent. The staff was also very friendly, and we'd especially like to thank Thana on the breakfast team, who was so friendly and gave us some great tips about things to see and do!
Varshni
Stayed 4 nights in Apr 2024
Response from Francesco Sciolla, Front Dek on 28 Apr,2024
Dear Varshni, Thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.
Response from Francesco Sciolla, Front Desk on 28 Apr,2024
Dear Jacqueline, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.
6/10 Okay
Andrew
9 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Andrew
Stayed 2 nights in Apr 2024
Response from Denis, Asst. Front Office Manager on 30 Apr,2024
Dear Andrew,Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued guests. Kind regards
8/10 Good
david
Travelled with partner
7 Apr,2024
Liked: Cleanliness, staff & service
Great for old town bars and restaurants.
No aircon, so maybe hot in summer.
david
Stayed 2 nights in Mar 2024
Response from Francesco Sciolla, Front Desk on 8 Apr,2024
Dear David, Thank you very much for taking the time to share your experience with us. We are looking forward to your next stay in the near future. Best regards
Good location/using public transport. Quite quiet 4 restful night. Spotless!! Staff
Would recommend!!
Mary Lou
Stayed 2 nights in Apr 2024
Response from Denis, Asst. Front Office Manager on 4 Apr,2024
Dear Mary Lou, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again soon. Kind regards from Zurich
Response from Denis, Asst. Front Office Manager on 22 Apr,2024
Dear Zheyu, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich
Response from Denis, Asst. Front Office Manager on 1 Apr,2024
Dear Micky,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations but we are sorry if you have experienced problems with the Wi-Fi network. We hope to see you again in the future. Kind regards from Zurich
10/10 Excellent
Meredith
Travelled with family and small children
31 Mar,2024
I am so happy with our stay at Hotel Wellenberg. The staff was so kind, welcoming and professional. We stayed in the Tower Suite and our girls had a traditional room. The suite was incredible, beautifully appointed and comfortable, and the smaller room was also extremely well put together and functional. The breakfast was so much more than we expected and the staff in charge of the breakfast was very welcoming and friendly! The location felt convenient to everything. I would recommend this hotel to anyone coming to Zurich.
Meredith
Stayed 3 nights in Mar 2024
Response from Denis, Asst. Front Office Manager on 31 Mar,2024
Dear Meredith,Thank you so much for your wonderful review! We are delighted to read that you had a fantastic experience. Feedback like yours motivates us to keep working hard to provide the best possible service to our guests. It was a pleasure to have you as our guest and we hope to see you again soon. Kind regards from Zurich.
This property was everything I needed for my vacation, the staff was very professional and helpful as well as pleasant. The location was so nice( despite the construction) going on outside the hotel, it was the ideal location for me and my family. Again, the staff was very helpful and knowledgeable of all my questions. I truly enjoyed that we were in close proximity to everything we needed.
Rodney
Stayed 3 nights in Mar 2024
Response from Denis, Asst. Front Office Manager on 25 Mar,2024
Dear Rodney,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich
Response from Denis, Asst. Front Office Manager on 22 Mar,2024
Dear Jilian,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich
Response from Denis, Asst. Front Office Manager on 17 Mar,2024
Dear Paul,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Kind regards from Zurich.
It was a really nice location and beautiful hotel. The only thing I wasn’t a fan of was constantly having to get the portable A/C unit refilled with water to work
Kimberly
Response from Denis, Asst. Front Office Manager on 17 Mar,2024
Dear Kimberly, We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.
The property is located in the ideal location and is in walking distance from so many great restaurants and bars.
Jordan
Stayed 2 nights in Mar 2024
Response from Denis, Asst. Front Office Manager on 12 Mar,2024
Dear Jordan,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. Kind regards from Zurich.
A fun location close to everything. Nice staff at a good value for money rate!
Hugh
Stayed 4 nights in Mar 2024
Response from Denis. Asst. Front Office Manager on 9 Mar,2024
Dear Hugh,Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.
Well located, but lots of construction nearby - that isn't the hotel's fault.
Lounge area is lovely and hotel is well located. Staff were very friendly and helpful.
Adrian
Stayed 1 night in Feb 2024
Response from Francesco Sciolla, Front Desk on 4 Mar,2024
Dear Adrian, it was our pleasure to welcome you at the Hotel Wellenberg. Our concern is to fulfill our guests' wishes individually and in the best possible way. We apologize if this was not the case. Nevertheless, we are very happy that you enjoyed your stay for the most part and thank you for your compliments to the Team. Best regards from Zurich.
Great spaces for guests to spend time. Complimentary coffee and water bar! Wonderful experience!
James
Stayed 3 nights in Feb 2024
Response from Francesco Sciolla, Front Desk on 4 Mar,2024
Dear James, Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.
6/10 Okay
Hoda, Wall
26 Feb,2024
Hoda
Stayed 1 night in Feb 2024
Response from Denis, Asst. Front Office Manager on 22 Mar,2024
Dear Hoda,Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued guests. Kind regards
Response from Denis, Asst. Front Office Manager on 25 Jan,2024
Dear Alan,It was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.
I traveled with family and we love this hotel. Walking distance to restaurants and shopping! I highly recommend!
Janice
Response from Denis, Asst. Front Office Manager on 17 Jan,2024
Dear Janice, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.
10/10 Excellent
Michael
9 Jan,2024
Michael
Stayed 2 nights in Jan 2024
Response from Francesco Sciolla, Front Desk on 11 Jan,2024
Dear Michael, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.
10/10 Excellent
Matthew, Edina
8 Jan,2024
Matthew
Stayed 1 night in Jan 2024
Response from Denis, Asst. Front Office Manager on 28 Jan,2024
Dear Matthew, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.
We encountered a few hiccups with our room upon check-in, but the manager of the hotel and his assistant went above and beyond to fix the issues and ensure the rest of the stay was amazing.
Great location, and beautiful hotel. Would definitely stay again if we get back to Zurich.
Natalie
Stayed 3 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 10 Jan,2024
Dear Natalie, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.
Disappointing hotel, NOT as nice as their pics. Central location on busy square = LOUD all night. Bathroom is so TINY you can't turn around, also tiny shower floods entire floor (leaks from below). "Free welcome drink" = soft drink (water, coke), obviously misleading. They do have a beautiful library that you can only use at midnight bc during the day it is FULL of entire families sprawling on every surface snoring & slobbering for HOURS while waiting for their rooms. Gives the place the feeling of a crowded, rundown youth hostel. Very unpleasant. Would NOT stay again.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 6 Jan,2024
Dear Guest, thank you for your feedback. We are concerned about the differences in quality that you have experienced during your recent stay with us and we hope that you will excuse us for any inconvenience. We would just like to add that we would have been grateful also to know about your experiences while you were still staying at the hotel - perhaps we could have sorted out one or the other difficulty to make your stay more comfortable. Best regards
Great location and property condition, but the very best of the Hotel is the staff, they all change the whole experience from good to great in particular Donna (I hope is spelled correctly) in the reception. Highly recommended, I’d stay there again any time.
Gerardo
Stayed 4 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 30 Dec,2023
Dear Gerardo, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.
Response from Denis, Asst. Front Office Manager on 16 Jan,2024
Dear Tiffany, thank you for your feedback and for your stay in our Hotel Wellenberg. We hope to be able to welcome you again in the future. Best regards.
The hotel is excellent. The rooms are great and the library/lounge is a nice place to have a cup of coffee and relax. Also, the breakfast is excellent.
Joseph
Stayed 1 night in Dec 2023
Response from Francesco Sciolla, Front Desk on 24 Dec,2023
Dear Joseph, thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.
This hotel was to have air conditioning and it did not. Why pay $350+ per night for a four star hotel. It lists amenities it does not have. This is not truthful and wrong. We sweat while sleeping and opened a window to loud drunks at bars in streets
Carter
Stayed 2 nights in Dec 2023
Response from Frncesco Sciolla, Front Desk on 24 Dec,2023
Dear Carter, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. Kind regards
Best location, charming plaza in old town, walk to train and opera house. Family room we had excellent, spacious and well equipped, even had an Xbox for kids! All staff personable, Ruth in breakfast room so friendly! There’s a wonderful common living room for families to meet and socialize, breakfast sufficient. Loved our stay! Highly recommend
Cesar
Stayed 3 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 22 Dec,2023
Dear Cesar, we are very happy that you enjoyed your stay with us and we would like to thank you for your very positive feedback. Feedback like yours motivates us to keep working hard and offering our guests the best possible service. We would be delighted to see you again in the future. Kind regards.
Service was friendly and welcoming. Lobby, lounge and family room modern and stylish but rooms very much in need of refurbishment.
Dated bathrooms with extensive mould around the windows. Be great to see the actual rooms brought up to the standard of the public areas. Disappointing but staff were very nice.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 22 Dec,2023
Dear Guest, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards
10/10 Excellent
Earl
Travelled with family
14 Dec,2023
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. Great location, just few minutes walk from the Zurich HB train station and shops. Very friendly staffs
The only downside is that the exhaust from the toilet where we stayed (rm 412) was not working.
Earl
Stayed 2 nights in Nov 2023
Response from Denis, Asst. Front Office Manager on 15 Dec,2023
Dear Earl, thank you for your stay and your feedback. We are delighted to read that you enjoyed your recent stay at our Hotel Wellenberg and that we were able to meet your expectations. We apologise for the inconvenience caused by the bathroom in your room. It was a pleasure having you and we hope you will visit us again soon.
10/10 Excellent
Jamie
12 Dec,2023
Jamie
Stayed 2 nights in Dec 2023
Response from Denis, Asst. Front Office Manager on 14 Dec,2023
Dear Jamie, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich
Response from Francesco Sciolla, Front Desk on 11 Dec,2023
Dear Russell, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.
Very nicely hotel. So convenient to everything! Staff was great. I would definitely stay again!!
Lori
Stayed 3 nights in Dec 2023
Response from Francesco Sciolla, Front Desk on 16 Dec,2023
Dear Lori, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. Thank you very much for your compliments to the team, we work hard to provide an exceptional guest experience. Kind regards from Zurich
10/10 Excellent
DIMITRI
8 Dec,2023
DIMITRI
Response from Denis, Asst. Front Office Manager on 8 Feb,2024
Dear Dimitri,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich
Response from Denis, Asst. Front Office Manager on 8 Dec,2023
Dear Eric, We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich
Very friendly staff, comfy rooms, thanks for the adapter!
A great place to have as your homebase in Zürich.
Maris
Stayed 2 nights in Nov 2023
Response from Francesco Sciolla on 5 Dec,2023
Dear Maris, Thank you very much for your recent stay at the Hotel Wellenberg, for taking the time to let us know your feedback and for your kind words regarding our team. We are very glad that you enjoyed your stay. Best regards from Zurich.
Great hotel in Old Town. Friendly staff and a great breakfast. 2nd time staying there and will stay again when we visit Zurich
Tom
Stayed 3 nights in Nov 2023
Response from Francesco Sciolla, Front Desk on 5 Dec,2023
Dear Tom, Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Hotel Wellenberg. The entire team and I are already looking forward to your next stay. Best regards from Zurich.
6/10 Okay
Bryan
27 Nov,2023
Liked: Cleanliness, staff & service
Nice but loud
Bryan
Stayed 2 nights in Nov 2023
Response from Francesco Sciolla, Front Desk on 28 Nov,2023
Dear Bryan, Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued customers. Kind regards
Great location. Wonderful front desk and kitchen staff. Outstanding breakfast.
Wuyi
Stayed 2 nights in Nov 2023
Response from Denis, Asst. Front Office Manager on 24 Nov,2023
Dear Wuyi, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.
Response from Denis, Asst. Front Office Manager on 19 Nov,2023
Dear Laura, We would like to thank you for choosing our Wellenberg Hotel for your recent stay in Zurich and for your feedback. We are pleased that your overall evaluation was positive. We hope to see you again in the future. Kind regards from Zurich.
Response from Denis, Asst. Front Office Manager on 19 Nov,2023
Dear Mary, Thank you so much for your lovely feedback. We are delighted that you enjoyed your recent stay and that we were able to meet your expectations. We hope to see you again. Kind regards from Zurich.
6/10 Okay
Robert
15 Nov,2023
A
Robert
Stayed 1 night in Nov 2023
Response from Francesco Sciolla, Front Desk on 16 Nov,2023
Dear Robert, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. Kind regards from Zurich
Fantastic location, beautiful hotel with a wonderful breakfast!
Verified traveller
Stayed 4 nights in Oct 2023
Response from Francesco Sciolla, Front Desk on 16 Nov,2023
Dear Guest, Thank you very much for taking the time to share your experience with us and for the wonderful compliments. Commendations like this is what make us very proud and keep us going. Best regards from Zurich
Everyone working there was extremely helpful and nice
ANA
Stayed 1 night in Nov 2023
Response from Denis, Asst. Front Office Manager on 13 Nov,2023
Dear Ana, thank you very much for choosing our Hotel Wellenberg for your stay in Zurich. We are very happy that you enjoyed your stay with us and we would like to thank you for your positive feedback. It was a pleasure having you and we hope you will visit us again soon. Kind Regards
Beautiful hotel, very friendly staff, location is great but too much noise coming from the street.
Jose
Stayed 3 nights in Nov 2023
Response from Francesco Sciolla, Front Desk on 12 Nov,2023
Dear Jose, it was our pleasure to welcome you at the Hotel Wellenberg. Our concern is to fulfill our guests' wishes individually and in the best possible way. We apologize if this was not the case. Nevertheless, we are very happy that you enjoyed your stay for the most part and thank you for your compliments to the Team. We are already looking forward to your next stay with us. Best regards from Zurich.
Great location. Very nice property. 10-15 minute walk to the train station. Uber rides have to drop you off a block away. Something about licensing. Cabs are more expensive but can bring you to the front door. Breakfast buffet was amazing. Wide selection of restaurants right next door. A/C is seasonal, we went in November and were told to open a window to cool the room. It was 40-50 degrees outside so it worked. :)
Verified traveller
Stayed 2 nights in Nov 2023
Response from Francesco Sciolla, Front Desk on 10 Nov,2023
Dear Guest, Thank you very much for taking the time to share your experience with us and for the wonderful compliments. We are looking forward to your next stay in the near future. Best regards from Zurich
Response from Denis, Asst. Front Office Manager on 8 Nov,2023
Dear Nadia, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.
Amazing location and the first floor amenities were great!
Ramneet
Stayed 3 nights in Oct 2023
Response from Francsco Sciolla, Front desk on 7 Nov,2023
Dear Ramneet, thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.
Very different from the posted pictures..thought I booked a different hotel.
Verified traveller
Stayed 1 night in Oct 2023
Response from Francesco Sciolla, Front Desk on 31 Oct,2023
Thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards
Amazing location and great breakfast. Very friendly and helpful staff.
Brooke
Stayed 4 nights in Oct 2023
Response from Francesco Sciolla, Front Desk on 30 Oct,2023
Dear Brooke, Thank you very much for your recent stay at the Hotel Wellenberg, for taking the time to let us know your great feedback and for your kind words regarding our team. We are very glad that you enjoyed your stay. Best regards from Zurich.