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Reviews of Hotel ZwiBack

3 out of 5
Hotel ZwiBack
Am Wasser 3, Duebendorf

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 5 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Skyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check in experience was awful and almost ruined our entire outlook on Switzerland. However, someone was walking by and showed us the self check in phone and we had to use this to get a code to get a key and then find our room ourselves. (Note that for future travelers it is a self check in experience). However, the following morning when the bistro was actually open, the staff was very friendly and the breakfast included was great. The area itself is odd since it seems like an apartment complex so its not a true hotel. The room got quite hot at night and so we had to open the window but traffic was very loud so we could not leave it open for long. The room was nice and very clean to note though as well. The last nice thing was the metro was across the street so getting around was very easy.
Response from Team ZwiBack on 25 Apr,2024
Good day Thank you for your honest words and your review.We are sorry that we almost ruined your first impression of Switzerland. We are all the more pleased that we were able to show you at breakfast how nice it is here with us. I hope we can welcome you again.Kind regards from Dübendorf

10/10 Excellent

HARRY, ATLANTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are industrial chic and very clean. Love the business model (ask when you get there!). Staff is GREAT!
Stayed 1 night in Dec 2023
Response from Team ZwiBack on 15 Jan,2024
Thank you very much for the nice words

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a friendly and comfortable stay.
We stayed here for 3 nights whilst visiting christmas markets and exploring Zurich. Location wise this hotel is fantastic, it is just outside the hustle and bustle of Zurich centre but with the convenient tram stop outside you can be in most places within 30 mins. The hotel itself is lovely, the room had what we needed for a comfortable stay: large bathroom, safe, fridge, comfy beds and heating. The concept of the hotel is a wonderful idea by training and supporting young adults in employment. All staff we met were so friendly and happy to help no matter what. Breakfast was continental and there was more then enough choice for us. We popped into the restaurant for lunch as well and the food was delicious. I definitely recomend a stay here as a base for exploring Zurich.
Stayed 3 nights in Dec 2023
Response from Team ZwiBack on 15 Jan,2024
Thank you very much for your positive feedback on your stay at our hotel. We are extremely pleased to hear that you had a pleasant time during your 3 nights with us and enjoyed the hotel's location and amenities.It is great to know that you appreciated the idea of our hotel to educate and support young adults. We are always committed to not only providing an enjoyable stay but also contributing to the community.Your words of praise regarding our staff, room facilities, breakfast and restaurant are very motivating for our team. We are proud that we were able to contribute to making your time in Zurich a positive experience.We hope to welcome you again in the future and wish you all the best on your future travels.

8/10 Good

gary w

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I came to really enjoy this property. The auto check in was very convenient and having parking available was awesome (though it did take us some time to find the correct parking spots available. The rooms are located in a local residential area which initially caught us off guard, but it was very safe and we enjoyed being among local families with children playing outside. The area felt very safe and homey. The room was spotless clean and well appointed with updated furniture that was comfortable. I definitely recommend Zweibeck to travelers who , like us, prefer to get away from tourist areas and blend into the local culture. One additional note, though we never actually ate at the Bistro, the Italian Bar/restaurant seemed to always be open and have excellent sandwiches, drinks, and coffee as well as pastries.
Stayed 3 nights in Sep 2023
Response from Team ZwiBack on 15 Jan,2024
Thank you so much for sharing your positive experience at our property. We're delighted to hear that you and your wife enjoyed your stay and found the auto check-in process convenient. It's great to know that having parking available added to the convenience of your visit, even if it took a bit of time to find the correct spots.We appreciate your understanding of our location in a local residential area. We aim to provide a safe and homely atmosphere for our guests, allowing them to experience the local culture. We're glad you felt comfortable and enjoyed the surroundings with local families.Your compliments on the cleanliness of the room and the updated, comfortable furniture are truly appreciated. It's wonderful to hear that you found our accommodation suitable for your preferences, away from tourist areas.We also thank you for mentioning the Italian Bar/restaurant. We're glad you found it to be a convenient and enjoyable option for sandwiches, drinks, coffee, and pastries.It was a pleasure hosting you, and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent - staff were friendly, helpful, and generous, great house-made food and drink, spacious and comfortable accommodations, and convenient location.
Stayed 1 night in Aug 2023
Response from Team ZwiBack on 28 Sept,2023
Thank you for your feedback.

8/10 Good

Ana

Stayed 6 nights in May 2023
Response from Team ZwiBack on 30 Jun,2023
Herzlichen Dank für Ihre Bewertung.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Zeven is an amazing host. The property is convenient to get to the airport and to Zürich by tram/train. Highly recommended!
Stayed 2 nights in May 2023
Response from Team ZwiBack on 16 May,2023
Hi NicholasThank you very much for your review.We hope to welcome you again.

4/10 Poor

Daniel

Disliked: Property conditions & facilities
This is just a hostel utilizing what seem to be extra rooms of an active apartment complex. This needs to be clearly stated. Trying to get to check in is a hassle and it is HIGHLY over priced! Find another place and avoid at all costs!
Stayed 1 night in May 2023
Response from Sven on 9 May,2023
Dear DanielThank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay at our hotel did not meet your expectations.We would like to clarify that our hotel is a separate entity from any adjacent apartment complex, and we apologize if this was not made clear during your booking process. Our team works hard to ensure that all guests have a smooth check-in experience, and we are sorry to hear that you encountered difficulties.We appreciate your feedback regarding our pricing and will take it into consideration as we evaluate our rates. We strive to provide our guests with a comfortable and enjoyable stay at a fair price, and we regret that we fell short in your case.We would be happy to speak with you further about your experience and how we can improve. Please feel free to reach out to us directly at info@zwiback.chThank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Best regardsTeam Zwiback

6/10 Okay

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Team ZwiBack on 31 May,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

6/10 Okay

Leeanda, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was good. There wasn’t a lot to do around hotel area and there was a lot of noise at night for sleeping.
Stayed 1 night in Apr 2023
Response from Team ZwiBack on 16 May,2023
Hi LeeandaThank you for your reviewWe would be happy to provide you with earplugs for a next stay so you can sleep well without the street noise.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new, stylish and comfortable. We arrived late and were a little flustered by the self check in process. We just called and got through fine. Be sure to have a cell phone! We left early so didn't meet staff or see the lobby, restaurant etc. Comfortable night's rest.
Stayed 1 night in Apr 2023
Response from Team ZwiBack on 16 May,2023
Hi ChrisThank you very much for your review.We are pleased that you enjoyed your stay with us. We hope to see you again soon

8/10 Good

Carl Jack, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation. Good food. Friendly staff. Clean place.
Stayed 2 nights in Apr 2023
Response from Team ZwiBack on 16 May,2023
Thank you for your review. We are pleased that you enjoyed your stay at our hotel.

4/10 Poor

Lisa

Stayed 2 nights in Mar 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The space was inviting and laid back.
Stayed 2 nights in Feb 2023
Response from Team ZwiBack on 16 May,2023
Hi JonathanThank you very much for your review.We hope to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish, modern, friendly hotel.
Due to a very short notice cancelled flight we only got to stay 1 night at this modern hotel which was a shame. We really enjoyed the room styling and it was very well equipped with a stylish chair and lamp in a reading corner, and a desk area with tea and coffee, and the beds were so comfy. Everything was spotless too. We had breakfast in the friendly bistro the next morning which was a good spread of juices, cereals, cheese and meats and pastries. The staff were most helpful too supplying the paperwork required for us to get compensation for our lost night, immediately.
Stayed 2 nights in Dec 2022
Response from Team ZwiBack on 6 Jan,2023
Dear ChristineThank you very much for your good review and kind words.We are very pleased that you felt comfortable with us, despite last-minute changes in plans. We hope to welcome you again soon.Kind regards from Dübendorf

6/10 Okay

Patrick

Stayed 1 night in Oct 2022
Response from Team ZwiBack on 16 May,2023
Danke für Ihre Bewertung

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Team ZwiBack on 31 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Amarendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Team ZwiBack on 31 May,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Zurich Hip
Conveniently located next to the tram and the train outside Zurich, it’s about 20 mins to city center or airport. Rooms are well maintained and quite spacious, comfy beds. However be aware service is minimal, no humans after 2pm, self check in with a key box! It has a very hip vibe, would recommend over the classic lower cost hotel chains.
Stayed 1 night in Jan 2022
Response from ZwiBack Team on 4 Feb,2022
Hello Dario Thank you very much for your review. Corona-conditionally we had adjusted our opening hours. Now we are again present for our guests until 20.30 in the evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut für einen Business-Trip
Alles war sehr gut, nur das Zimmer war leider etwas kalt.
Stayed 1 night in Nov 2021
Response from ZwiBack Team on 4 Feb,2022
Danke für Ihre Bewertung. Das Kälteproblem in unseren Zimmern haben wir in Angriff genommen und hoffen, dass wir Ihnen beim nächsten Besuch eine angenehme Zimmertemperatur bieten können. Ihr ZwiBack Team

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ca. 10 Minuten zum Bahnhof und somit ist man auch zügig in der Innenstadt von Zürich. Die Unterkunft an sich ist sehr gut, sauber und man hat alles was man braucht im Zimmer. Im Vorhinein bekommt man auch eine Mail in der alles gut erklärt wird, das Einchecken mit der keybox klappt wunderbar. Der Komplex ist etwas größer und die Wege zum Zimmer sind etwas undurchsichtig. Uns hat Gott sie Dank jemand geholfen die richtige Tür zum Zimmerkomplex zu finden 😊.
Stayed 1 night in Mar 2024
Response from Team ZwiBack on 25 Apr,2024
Herzlichen Dank für Ihre Bewertung. Es freut uns, dass Sie sich bei uns im Hotel wohlgefühlt haben.

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Team ZwiBack on 25 Apr,2024
Herzlichen Dank für Ihre Bewertung.

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Super Hotel, mega freundlich, super Lage
Stayed 1 night in Feb 2024

10/10 Excellent

Jean-François

Stayed 1 night in Feb 2024
Response from Team ZwiBack on 14 Feb,2024
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Olivier Eric

Stayed 1 night in Jan 2024
Response from Team ZwiBack on 14 Feb,2024
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Karim

Stayed 1 night in Dec 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für Ihre Bewertung

8/10 Good

Liang

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Boendet är bra men man kan bara ta spårvagnslinje 12 runt det området.
Stayed 1 night in Nov 2023
Response from Team ZwiBack on 15 Jan,2024
Thank you very much for the rating

8/10 Good

Carsten

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles fein. Einziges Manko war die fehlende Fernbedienung für den Fernseher.
Stayed 1 night in Nov 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für die Bewertung. Die Fernbedienung haben wir nachgerüstet.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr modern und geschmackvoll eingerichtet. Sehr grosse Zimmer und freundliches Personal.
Stayed 1 night in Nov 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für die Bewertung und die netten Worte

10/10 Excellent

Raffael

Stayed 1 night in Nov 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für die Bewertung

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team ZwiBack on 15 Jan,2024
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene unas instalaciones muy nuevas, limpias y ordenadas. En la recepción Sven nos atendió de una manera increíble, muy amable en todo momento y con un excelente servicio hacia nosotros y con varios consejos para disfrutar mas la ciudad. Recomendaria totalmente este hotel.
Stayed 3 nights in Oct 2023
Response from Team ZwiBack on 15 Jan,2024
Thank you very much for your positive feedback about our hotel. We are delighted that you enjoyed the new, clean and tidy facilities. We would especially like to thank you for your words of praise regarding our receptionist Sven. It is great to hear that he looked after you with excellent service and gave you valuable tips for exploring the city.We greatly appreciate your recommendation and are grateful for the recognition of our commitment to a pleasant stay. Should you wish to be our guests again in the future, we would be delighted to welcome you back.

6/10 Okay

Stefan

Für Liebhaber alter Fabrikareale ganz ok.
Stayed 1 night in Sep 2023
Response from Team ZwiBack on 28 Sept,2023
Herzlichen Dank für Ihre Bewertung.

10/10 Excellent

Tanja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar
Stayed 1 night in Sep 2023
Response from Team ZwiBack on 28 Sept,2023
Liebe TanjaHerzlichen Dank für Ihre Bewertung. Wir freuen uns jetzt schon, Sie ein nächstes Mal bei uns begrüssen zu dürfen.

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team ZwiBack on 28 Sept,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Sven

Stayed 4 nights in Jul 2023
Response from Team ZwiBack on 28 Sept,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Camilo Orlando

Stayed 3 nights in Jul 2023
Response from Team ZwiBack on 1 Aug,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Konzept
Stayed 1 night in May 2023
Response from Team ZwiBack on 31 May,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Myriam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Team ZwiBack on 31 May,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Team ZwiBack on 16 May,2023
Danke für deine Bewertung

10/10 Excellent

Anastasiia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Philip

Stayed 1 night in Feb 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Konzept, grosses Zimmer, sehr sauber, super ÖV Anbindung, insgesamt absolut überzeugend.
Stayed 2 nights in Feb 2023
Response from Team ZwiBack on 16 May,2023
Hallo TimHerzlichen Dank für Ihre Bewertung und die netten Worte.Wir freuen uns schon heute darauf, Sie ein nächstes Mal begrüssen zu dürfen.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from Team ZwiBack on 16 May,2023
Herzlichen Dank für Ihre Bewertung

10/10 Excellent

Sacha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Einfach Alles i.O
Stayed 1 night in Dec 2022
Response from Team ZwiBack on 6 Jan,2023
Hallo SachaHerzlichen Dank für Ihre Bewertung.Es freut uns sehr, dass es Ihnen bei uns gefallen hat.

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Team ZwiBack on 6 Jan,2023
Guten Tag OliverHerzlichen Dank, dass Sie uns bewertet haben.Es freut uns, dass Sie uns 5 von 5 Punkten gegeben haben.