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Rosen Heim HAKUBA

3.0 star property
Mountain tranquility meets relaxation at this Hakuba Valley retreat where travelers can soak in mineral hot springs after exploring scenic trails on horseback

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Rosen Heim HAKUBA, near Hakuba Valley Ski Area, offers a peaceful base with an indoor onsen. Enjoy the lobby fireplace after outdoor adventures like horseback riding and biking. Rejuvenate in the sauna, spa tubs, or with massages. Free WiFi and concierge available.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

Rosen Heim HAKUBA

  • Hotel near Hakuba Happo-One Ski Area
  • Consider a stay at Rosen Heim HAKUBA and take advantage of an indoor mineral hot spring (onsen), laundry facilities and a fireplace in reception. Active travellers can enjoy cycling, horse riding and fishing at this hotel. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • Buffet breakfast (surcharge), bike hire and hot springs on-site
    • An outdoor tennis court, an electric car charging station and tour/ticket information
  • Room features
  • All guest rooms at Rosen Heim HAKUBA boast comforts, such as air conditioning, as well as
  • Extra amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • Fridges, children's slippers and electric kettles

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Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 24 2026 to September 30 2026 (dates subject to change):
  • One of the bars/lounges
  • Breakfast
  • Dining venue(s)
  • Entertainment facilities
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Ski facilities
  • Spa/Beauty services
  • Hot tub
  • Tennis courts
The property will be renovating from 24 March 2026 to 30 November 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
  • Tourism fee: JPY 350 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2500 for adults and from JPY 1300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is Rosen Heim HAKUBA pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Rosen Heim HAKUBA?

Self-parking is free at this property.

What time is check-in at Rosen Heim HAKUBA?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Rosen Heim HAKUBA?

Checkout is at 10 AM.

Where is Rosen Heim HAKUBA located?

Situated in Hakuba, this hotel is steps away from Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Happo-one Adam Gondola and Hakuba Olympic Museum are also within 10 minutes. Hakuba Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 38 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 7 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 3 out of 84 reviews

Reviews

Verified

8/10 Good

Murray

Liked: Cleanliness, amenities
Staff were very helpful and the rooms were very clean. Good buffet breakfast. Beds nice and firm no saggy middle.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

RICHARD

Liked: Cleanliness, staff & service
Room clean staff attentive
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Wei

Liked: Amenities, property conditions & facilities
A good stay. Nice to have hot springs and nice breakfast
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Great onsen. Giid breakfast buffet
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Stayed 5 nights in Feb 2024
Verified

8/10 Good

Noriko

Liked: Cleanliness, staff & service
I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

charmayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Stayed 3 nights in Jan 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful, Onsen, dining
Stayed 6 nights in Feb 2023
Verified

8/10 Good

BAN HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Staff were very accommodating.
Verified

10/10 Excellent

Luke

Great
Stayed 6 nights in Dec 2024
Verified

6/10 Okay

David

Disliked: Staff & service
Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
Stayed 4 nights in Feb 2023
Verified

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

憲央

Liked: Cleanliness
ビジネスホテル宿泊的なイメージ、とりあえず無難です。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Okamoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Stayed 1 night in Jul 2025
Verified

8/10 Good

SHUJI

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が良かったです。
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
Stayed 1 night in May 2025
Verified

8/10 Good

CHUN YING

Liked: Cleanliness, staff & service, room comfort

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Yukie

Disliked: Cleanliness, staff & service
お風呂と朝のバイキング最高でした。 また利用したいです
Stayed 1 night in Oct 2024