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Hotel Sierra Resort Hakuba

Star Rating
4 out of 5

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor spa bath
Premium bedding, down duvet, pillow top beds, in-room safe

Guest reviews

4.7 out of 5 Exceptional
75 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air conditioning
Restaurant
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Hakuba-Mizubasho-Onsen, Kitaazumi-gun, Hakuba, Nagano-ken

Explore the area

Popular LocationHakuba Iwatake Ski Resort3 min drive
Popular LocationTsugaike Ski Resort3 min drive
Popular LocationHakuba Norikura Onsen Ski Resort5 min drive

Choose dates to view prices

  • Grand Twin Room, Non Smoking

    Photos of Grand Twin Room, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsGrand Twin Room, Non Smoking

  • Grand Double Room, Non Smoking

    Photos of Grand Double Room, Non Smoking

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsGrand Double Room, Non Smoking

  • Junior Suite, Non Smoking

    Photos of Junior Suite, Non Smoking

    5/5 guest room rating

    Room amenities

    • 52 sq m
    • Sleeps 4
    More detailsJunior Suite, Non Smoking

  • Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

    Photos of Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

    Room amenities

    • 52 sq m
    • Sleeps 5
    More detailsJunior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

About this area

Hakuba

Located in Hakuba, Hotel Sierra Resort Hakuba is in a rural location. Hakuba Valley Ski Area and Tsugaike Ski Resort are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including a ski shuttle and skiing.
Visit our Hakuba travel guide
Map
View in a map
Popular Location

What's nearby

  • Hakuba Iwatake Ski Resort - 3 min drive
  • Tsugaike Ski Resort - 3 min drive
  • Hakuba Norikura Onsen Ski Resort - 5 min drive
  • Hakuba Mini Train Park - 7 min drive
  • Hakuba Ski Jumping Stadium - 7 min drive

Getting around

  • Hakuba Station - 10 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Serves breakfast, lunch and dinner daily.

About this property

Hotel Sierra Resort Hakuba

4-star hotel, walk to Hakuba Valley Ski Area
This smoke-free hotel features a restaurant, a spa tub and concierge services. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, limo/town car service and free newspapers are on-site. All 74 rooms boast deep soaking bathtubs, and offer free WiFi and pillowtop beds. DVD players and fridges are standard, as are LCD TVs with cable channels.
Hotel Sierra Resort Hakuba offers 74 forms of accommodation with DVD players and a safe. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and toilets with an electronic bidet.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–9:00 AM
  • 1 restaurant

Things to do

  • Karaoke
  • Hot tub

Family friendly

  • DVD player
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight

Check-out

Check-out before 10 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 8000.0 per night.
Cots (infant beds) are available for JPY 1500.0 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: JPY 1500.0 per night
  • Rollaway bed fee: JPY 8000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Hotel Sierra Resort Hakuba
Sierra Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Can I cancel my reservation for free at Hotel Sierra Resort Hakuba and receive a full refund?
Yes, Hotel Sierra Resort Hakuba offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Sierra Resort Hakuba cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Sierra Resort Hakuba pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Sierra Resort Hakuba?
Self-parking is free at this property.
What time is check-in at Hotel Sierra Resort Hakuba?
Check-in is from 3 PM to midnight. After-hours check-in is not available.
What time is check-out at Hotel Sierra Resort Hakuba?
Checkout is at 10 AM.
Where is Hotel Sierra Resort Hakuba located?
Situated in the mountains, this hotel is 0.1 mi (0.1 km) from Hakuba Valley Ski Area and 1.5 mi (2.4 km) from Tsugaike Ski Resort. Maeyama Hyakutai Kannon and Hakuba Iwatake Ski Resort are also within 2 miles (3 km).
4.7
Exceptional
75 reviews
5 - Excellent
55
4 - Good
17
3 - Okay
2
2 - Poor
1
1 - Terrible
0

4.6/5

Cleanliness

4.7/5

Staff & service

5.0/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Stayed 7 nights in Dec 2019

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