- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Photo gallery
Guest reviews
Exceptional
74 reviews
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Free WiFi
- Breakfast included
- Parking included
- Air conditioning
- Restaurant
- Business Services
Map
Hakuba-Mizubasho-Onsen, Kitaazumi-gun, Hakuba, Nagano-ken
Explore the area
Hakuba Iwatake Ski Resort3 min drive
Tsugaike Ski Resort3 min drive
Wadanonomori Church7 min drive
Choose dates to view prices
Grand Twin Room, Non Smoking
Photos of Grand Twin Room, Non Smoking
Grand Twin Room, Non Smoking
More detailsRoom amenities
- 32 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
32 square metres m2
Relax - In-room massage available
Internet – Free WiFi
Entertainment – 32-inch LCD TV, cable channels and DVD player
Food & Drink – Fridge and coffee/tea maker
Sleep – Pillowtop bed, premium bedding, a down duvet and blackout drapes/curtainsBathroom – Private bathroom, deep-soaking bathtub
Practical – Safe, desk and phone; rollaway/extra beds and cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Grand Double Room, Non Smoking
Photos of Grand Double Room, Non Smoking
Grand Double Room, Non Smoking
More detailsRoom amenities
- 32 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
32 square metres m2
Relax - In-room massage available
Internet – Free WiFi
Entertainment – 32-inch LCD TV, cable channels and DVD player
Food & Drink – Fridge and coffee/tea maker
Sleep – Pillowtop bed, premium bedding, a down duvet and blackout drapes/curtainsBathroom – Private bathroom, deep-soaking bathtub
Practical – Safe, desk and phone; rollaway/extra beds and cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Junior Suite, Non Smoking
Photos of Junior Suite, Non Smoking
Junior Suite, Non Smoking
More detailsRoom amenities
- 52 sq m
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
4 Single Beds
52 square metres m2
Relax - In-room massage available
Internet – Free WiFi
Entertainment – 32-inch LCD TV, cable channels and DVD player
Food & Drink – Fridge and coffee/tea maker
Sleep – Pillowtop bed, premium bedding, a down duvet and blackout drapes/curtainsBathroom – Private bathroom, deep-soaking bathtub
Practical – Safe, desk and phone; rollaway/extra beds and cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)
Photos of Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)
Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)
More detailsRoom amenities
- 52 sq m
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 5Max children: 4
Room details
4 Single Beds and 1 Single Sofa Bed
52 square metres m2
Relax - In-room massage available
Internet – Free WiFi
Entertainment – 32-inch LCD TV, cable channels and DVD player
Food & Drink – Fridge and coffee/tea maker
Sleep – Pillowtop bed, premium bedding, a down duvet and blackout drapes/curtainsBathroom – Private bathroom, deep-soaking bathtub
Practical – Safe, desk and phone
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
About this area
Hakuba
Located in Hakuba, Hotel Sierra Resort Hakuba is in a rural location. Hakuba Valley Ski Area and Tsugaike Ski Resort are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including skiing and a ski shuttle.
Visit our Hakuba travel guideWhat's nearby
- Hakuba Iwatake Ski Resort - 3 min drive
- Tsugaike Ski Resort - 3 min drive
- Hakuba Norikura Onsen Ski Resort - 5 min drive
- Happo Information Center - 6 min drive
- Wadanonomori Church - 7 min drive
Getting around
- Hakuba Station - 9 min drive
Restaurants
- Where to eat
- On-site dining venue – Serves breakfast, lunch and dinner.
About this property
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Limo/town car service
- Ski shuttle nearby
Food and drink
- Free local cuisine breakfast available daily 7:00 AM–9:00 AM
- 1 restaurant
Things to do
- Karaoke
- Hot tub
Family friendly
- DVD player
- Laundry facilities
- Fridge
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- Concierge services
- Daily housekeeping
- Front desk (limited hours)
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Ski storage
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Japanese
Business services
- Meeting rooms
Outdoors
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair-accessible parking
More
- Fireplace in reception
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Down comforter
- Pillow-top mattress
- Premium bedding
Bathroom
- Bathrobes
- Deep-soaking bathtub
- Electronic bidet
- Free toiletries
- Hairdryer
- Shower/bathtub combination
Entertainment
- 32-inch LCD TV
- TV channels
- DVD player
Food and drink
- Coffee/tea maker
- Fridge
More
- Desk
- Free local calls
- In-room massage
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
Policies
Check-in
Check-in between 3 PM and midnight
Check-out
Check-out before 10 AM
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for JPY 8000.0 per night.
Cots (infant beds) are available for JPY 1500.0 per night
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Crib (infant bed) fee: JPY 1500.0 per night
- Rollaway bed fee: JPY 8000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Frequently asked questions
Guest reviews
4.6
Cleanliness
4.7
Service and Staff
5.0
Amenities
4.5
Property condition
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Stayed 7 nights in Dec 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!
Stayed 1 night in Dec 2019