Verified
10/10 Excellent
Yong
1 Jan, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yong
Stayed 1 night in Dec 2023
Kau Rio Serrano
3.0 star property
Travelers find a natural retreat at the edge of Torres del Paine National Park where continental breakfast fuels days of wilderness exploration
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Photo gallery for Kau Rio Serrano
Kau Rio Serrano, in Torres del Paine National Park, offers a comfy base for adventure. Guests enjoy a continental breakfast before exploring. WiFi connects them to the world, and the terrace offers stunning landscape views.
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Breakfast included
- Parking included
- Free Wi-Fi
- Housekeeping
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18
Check-out
Check-out before 10:30 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 2 weeks before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
- Deposit is payable by PayPal and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
No pets and no service animals are allowed at this property
Frequently asked questions
Is Kau Rio Serrano pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kau Rio Serrano?
Self-parking is free at this property.
What time is check-in at Kau Rio Serrano?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.
What time is check-out at Kau Rio Serrano?
Checkout is at 10:30 AM.
Where is Kau Rio Serrano located?
Situated in Torres del Paine, this lodge is steps from Serrano River and 2.2 mi (3.5 km) from Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 miles (20 km).
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Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Amenities
10
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews
2 - Terrible
1
Reviews
Verified
2/10 Terrible
Verified traveller
29 May, 2024
Warning!
We arrived here after receiving multiple confirmations and paying $3k USD but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!
Verified traveller
Stayed 4 nights in May 2024
Verified
10/10 Excellent
Ralf
14 Feb, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to experience Torres Del Paine! Great hospitality, perfect staff, exceptional cuisine!
Ralf
Stayed 1 night in Feb 2025
Verified
10/10 Excellent
Heather
2 Jan, 2024
Heather
Stayed 5 nights in Dec 2023
Verified
10/10 Excellent
Mikael
25 Dec, 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mikael
Stayed 2 nights in Dec 2023