Riviera Maya Adults Only Holidays

Unfortunately, we were disappointed by our stay at this hotel. Although staff were friendly, the room was dated and the hotel services were sub par. Frequently, we waited 20+ minutes for drinks at hotel bars and would order drinks (e.g coffee at breakfast) that simply did not arrive.

All of the above except there was no hot water for our last night and the morning we checked out. Some sort of breakage in the pipes. The heck out person didn’t have any answers

Spotless rooms. Great concierge service. Breakfast buffet at the Hacienda was the best.

Another great visit. The airport shuttle is easy to organize and easy to find. The drivers are friendly and helpful, as is the Lomas Travel staff. The hotel remains wonderful. We cannot say enough about the staff. They are efficient, helpful, warm, and very friendly. There are too many wonderful people to mention by name, but it starts with Ula and we’ll stop there with individual names. Not a slight to the others, just they are all so great that it is an injustice to name them and inadvertently omit someone. We always relax and enjoy the hotel, and the guests (many of whom return year after year) are almost to a person very nice. On top of that, the location on the ocean and the views are spectacular. We will continue to return as long as we remain able.

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great

Unfortunately, we were disappointed by our stay at this hotel. Although staff were friendly, the room was dated and the hotel services were sub par. Frequently, we waited 20+ minutes for drinks at hotel bars and would order drinks (e.g coffee at breakfast) that simply did not arrive.

Another great visit. The airport shuttle is easy to organize and easy to find. The drivers are friendly and helpful, as is the Lomas Travel staff. The hotel remains wonderful. We cannot say enough about the staff. They are efficient, helpful, warm, and very friendly. There are too many wonderful people to mention by name, but it starts with Ula and we’ll stop there with individual names. Not a slight to the others, just they are all so great that it is an injustice to name them and inadvertently omit someone. We always relax and enjoy the hotel, and the guests (many of whom return year after year) are almost to a person very nice. On top of that, the location on the ocean and the views are spectacular. We will continue to return as long as we remain able.

Wonderful hotel staff, who made our stay feel so special. Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile. As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine. Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.

Wonderful hotel staff, who made our stay feel so special. Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile. As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine. Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.

Spotless rooms. Great concierge service. Breakfast buffet at the Hacienda was the best.

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great