Mexico and Central America Luxury Holidays

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

Definitely plan on returning.

This is our 2nd time at Grand Fiesta. Everything was perfect, except the service at the Steakhouse Restaurant. We made a reservation at 7pm (we were told that's the perfect time to watch the show, they have a tango show usually around 8.30pm). So we came at 7 (6 people), had a nice dinner, we were done by 8pm with our food, so we got some ice cream and coffee and were waiting to watch the show, when the manager of the restaurant came and asked us to leave, because they had other people waiting for the table. We were told by the host there was no max time we can be there, however the manager was very persistent and ask us to leave. It was very frustrating. Not a good way of treating your customers who comes almost every year.

Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.

The all inclusive, food options, restaurants and staffs was excellent.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

Definitely plan on returning.

This is our 2nd time at Grand Fiesta. Everything was perfect, except the service at the Steakhouse Restaurant. We made a reservation at 7pm (we were told that's the perfect time to watch the show, they have a tango show usually around 8.30pm). So we came at 7 (6 people), had a nice dinner, we were done by 8pm with our food, so we got some ice cream and coffee and were waiting to watch the show, when the manager of the restaurant came and asked us to leave, because they had other people waiting for the table. We were told by the host there was no max time we can be there, however the manager was very persistent and ask us to leave. It was very frustrating. Not a good way of treating your customers who comes almost every year.

I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.

This is my go to place to get away from the chaos of the world! My sanctuary

Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.