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"A true 5 start hotel in every angle .clean place, excellent room service, great food and superior customer service."

"Third time at this location. Love everything about this place. Everyone goes above and beyond to make your stay the best. Had a leak.. they fixed it immediately. Didn’t like the room. They made it right. Only think I would change would be having Mexican food available all day…"

"I don’t know what everyone is complaining about! I have to admit I was wary about coming after reading the reviews, but this place is phenomenal! The food is absolutely excellent. Lots of choices, and they do an amazing job of making things to fit all the cultures and different nationalities that are visiting. You can’t just have one kind of food and make everyone happy. The staff is amazing- try say thank you and their response is “it’s my pleasure”. They do their jobs with pride and smiles. Impressive- you don’t find that in the United States. And the pictures on their website do not do the place justice. Very well kept up and beautiful. Tons of places to lounge and relax with fabulous picturesque views. Yes the basic rooms are a little run down, but for the price what would you expect? They are still very clean and comfortable. The air worked and the beds were very comfortable. "

"Great hotel, beautiful architecture!! "

"10 out of 10, the food, the service, the pools and beaches were all great. "

"Always a lovely stay, great central location, accommodating staff. "

"Lo recomiendo mucho. Excelente hotel!"

"Great service"

"We loved this beautiful vintage hotel with its Tiffany glass ceilings, wrought iron balconies & bellmen in scarlet uniform. The hotel was safe & clean. We chose the Master Suite with Zócalo view, which was spacious & elegant. We felt like we’d stepped back into another age. Be warned though— the Zocalo is vibrant & lively re: LOUD. The day we left, they were setting up for a huge highly amplified concert in the plaza behind the hotel. The WiFi is also reeeeally slow & it’s a pain to catch an Uber from there. Don’t let these things scare you away, though! "