Malaysia Mountain Holidays

Hi This will be the last time we write a review for the Bayview after nearly 30 years of stays due to the closure in October by the new owners for long overdue renovations it really does need. For 99% of the staff I truly wish well with whatever their futures hold for them and good luck in retirement for others as well deserved! We stayed on this occasion for 3 weeks (lucky for us) and we had booked 3 different rooms for all of us as the rest of our family group started arriving only for the last 2 weeks., Our rooms were on the 9th Floor and ours a full sea view, 2nd was a family side sea for my daughters family and a hillside for my adult son. We were there to celebrate my daughters 40th Birthday and all was well and we appreciated some of the challenges the staff had to deal with due to the impending closure. Due to costal erosion a tree had fallen and had to be chain sawed away but noise was kept to a minimum, On the event of her Birthday we could sit at the pool bar and have our drinks served to us there which we thanked the staff for as was an event dating back many years and many birthdays even though it is no longer open as a pool bar. As mentioned at the start that there was one member of staff who even after our return to UK with us raising a serious formal complaint re our sons room & loss of property reported to the night manager on the 5th June has still to be addressed and left a bitter taste in the mouth after so many stays and no issues to bring home.

Nice spacious room, good food and very friendly and accommodating staff. We loved our stay there!

Room with the pool and see view. Spacious arrangement. Complementary Fruits. Friendly Staff. Entertainment. Free activities in the morning. Will enjoy more next time.

Very good hotel - excellent staff and location.

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service.

Clean room, nice area but we felt like the staff were all quite vague with instructions (especially at the spa) or blunt when you tried to talk to them. The spa is expensive and the restaurants aren’t really anything to rave about so don’t get stuck there for 10 days with only a few restaurants to choose from like we did. There is nothing else around the area. Breakfast was decent.

Room with the pool and see view. Spacious arrangement. Complementary Fruits. Friendly Staff. Entertainment. Free activities in the morning. Will enjoy more next time.

Very good hotel - excellent staff and location.

Hi This will be the last time we write a review for the Bayview after nearly 30 years of stays due to the closure in October by the new owners for long overdue renovations it really does need. For 99% of the staff I truly wish well with whatever their futures hold for them and good luck in retirement for others as well deserved! We stayed on this occasion for 3 weeks (lucky for us) and we had booked 3 different rooms for all of us as the rest of our family group started arriving only for the last 2 weeks., Our rooms were on the 9th Floor and ours a full sea view, 2nd was a family side sea for my daughters family and a hillside for my adult son. We were there to celebrate my daughters 40th Birthday and all was well and we appreciated some of the challenges the staff had to deal with due to the impending closure. Due to costal erosion a tree had fallen and had to be chain sawed away but noise was kept to a minimum, On the event of her Birthday we could sit at the pool bar and have our drinks served to us there which we thanked the staff for as was an event dating back many years and many birthdays even though it is no longer open as a pool bar. As mentioned at the start that there was one member of staff who even after our return to UK with us raising a serious formal complaint re our sons room & loss of property reported to the night manager on the 5th June has still to be addressed and left a bitter taste in the mouth after so many stays and no issues to bring home.

Very good hotel - excellent staff and location.

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service.

The Adya hotel is 3km from the ferry terminal. Most staff do not speak english so communication difficult. Several things broken in room, ac leaking, found a dead bat on the floor which reinforces the cleaning issues. I seen someone else commneted about bats in the room and thoight it obsurd but then experienced it also. Obviously they get in when windows and doors are left open. Reception staff never acknowlege you after checking in and totally ignore your presence when passing thereafter. Things happen slowly if at all in this aging hotel that is over due a refurbishment. Pool is nice although few sunbeds for the 200+ rooms. Towels were often not available around the pool and sunbeds didnt have materass making them uncomfortable. Many local restaurants nearby and a mall within walking distance.

Room with the pool and see view. Spacious arrangement. Complementary Fruits. Friendly Staff. Entertainment. Free activities in the morning. Will enjoy more next time.

The staff were friendly and responsive.