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Reviews of Golden Tulip Addis Ababa

5 out of 5
Golden Tulip Addis Ababa
Cameroon Street, Bole, Addis Ababa

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 303 reviews" "
Rating 8 - Good. 107 out of 303 reviews" "
Rating 6 - Okay. 21 out of 303 reviews" "
Rating 4 - Poor. 8 out of 303 reviews" "
Rating 2 - Terrible. 8 out of 303 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its value for money considering the room size and supplies.
Stayed 2 nights in Mar 2024

10/10 Excellent

Isaac

Stayed 2 nights in Mar 2024

8/10 Good

Saraphina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel twice and the service, food, staff was all wonderful. The staff was very kind, helpful and very professional. Airport shuttle was always on time and very spacious cars for us as a family.
Stayed 2 nights in Feb 2024

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in Addis Ababa
A nice Hotel with very friendly staff, a nice breakfast/brunch
Stayed 8 nights in Dec 2023

10/10 Excellent

Robert, APO

Liked: Cleanliness, staff & service, amenities
Overall excellent stay.
Stayed 4 nights in Nov 2023
Response from Dereje on 16 Nov,2023
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

6/10 Okay

Glory

Stayed 6 nights in Oct 2023
Response from Dereje on 24 Nov,2023
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With the best recommendations, Dereje Bogale General Manager

10/10 Excellent

Fatuma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an amazing experience!!
Stayed 2 nights in Oct 2023
Response from Dereje on 1 Nov,2023
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. Your feedback is our opportunity to keep up our best practices and work on our drawbacks. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

8/10 Good

Herby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Dereje on 23 Sept,2023
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With the best recommendations, Dereje Bogale General Manager

10/10 Excellent

Robert, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting Addis Ababa.
Stayed 4 nights in Sep 2023
Response from Yewulsew Amelo, Reservation Supervisor on 18 Sept,2023
Dear Robert,Thank you for your valuable feedback & we are glad to hear your stay with us was delightful. We look forward to welcome you into our hotel in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the staff and the overall hotel was clean and nice and quiet. I felt very at home there and the staff attended to any needs I had.
Stayed 6 nights in Jun 2023
Response from Dereje on 4 Jul,2023
Dear Guest,Thank you for rating us 5-Star. We do try hard to make our guests feel at home and well taken care of. It is very rewarding to know how much our guests enjoy themselves. We look forward to being at your service again.With best regards,Dereje BogaleGeneral Manager

2/10 Terrible

Kadeem

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Just stay somewhere else, save yourself the headache.
Stayed 5 nights in May 2023
Response from Dereje on 10 Jun,2023
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Even if the problem you have faced wasn't mentioned. So we didn't get a chance to focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With the best recommendations, Dereje Bogale General Manager

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Really good hotel and rooms, I was very happy and will go back again - been 3 times. The only problem I can mention is the road around the hotel which is in pretty poor condition, but the hotel is in a safe area and gives good value for money.
Stayed 7 nights in May 2023
Response from Dereje on 23 May,2023
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here 3 times already
The hotel is excellent and in almost an excellent location... they could fix up the roads leading to the hotel, but not a deal breaker. Everything is good except for perhaps the warm coffee for breakfast but if that's your only complaint...
Stayed 7 nights in May 2023
Response from Dereje on 15 May,2023
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With the best recommendations, Dereje Bogale General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in the center of Addis Ababa
My stay was great at the Golden Tulip. The hotel facility as well as my room was nice and comfortable. It is centrally located in Addis Ababa in a busy area with streets around the hotel in bad conditions making it challenging to access the hotel where on foot or driving. The staff are really nice and helpful to customers.
Stayed 7 nights in Mar 2023
Response from Mintesnot Tesfaye on 13 Apr,2023
Dear Guest,Thank you for your stay with us and for your feedback, we are striving to excide our guest expectation all times.We are pushing the local authorities to maintain the street around the Hotel. Hopefully it will be fix soon.With regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Very friendly and efficient staff.
Stayed 4 nights in Apr 2023
Response from Mintesnot Tesfaye on 19 Apr,2023
Dear Valued Guest,Thank you for your feedback. Look forwarding to seeing you on your next visit to Addis.With regards

10/10 Excellent

Silviu

Stayed 3 nights in Mar 2023
Response from Dereje on 5 Apr,2023
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Addis. Too bad we were only there for a short time.
Stayed 1 night in Mar 2023
Response from Dereje on 27 Mar,2023
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

10/10 Excellent

cynthia, raleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place with a free and responsive airport shuttle, 24/7. Not overly fancy, but has a reasonable gym and breakfast. Room was clean and comfortable with reliable hot water!
Stayed 3 nights in Mar 2023
Response from Dereje on 14 Mar,2023
Dear Guest,Thank you for rating us 5-Star. We do try hard to make our guests feel at home and well taken care of. It is very rewarding to know how much our guests enjoy themselves. We look forward to being at your service again.With best regards,Dereje BogaleGeneral Manager

10/10 Excellent

Djamel

Stayed 3 nights in Feb 2023
Response from Dereje on 14 Mar,2023
Dear Guest,Thank you for rating us 5-Star. We do try hard to make our guests feel at home and well taken care of. It is very rewarding to know how much our guests enjoy themselves. We look forward to being at your service again.With best regards,Dereje BogaleGeneral Manager

6/10 Okay

Admasu

Business traveller
they wanted to charge me for pre-arrival while they already have a room. I have to talk to several people to convince them not to do that.
Stayed 6 nights in Jan 2023
Response from Dereje on 27 Jan,2023
Dear Guest,Thank you for sharing your feedback regarding your request for the pre-arrival. We are continually trying to improve our service quality to exceed customer expectations. However, our hotels were sold out on 24,25,26/01/2023. Please rest assured we have addressed this with the team to ensure we improve on this.Kind regards,Dereje BogaleGeneral Manager

8/10 Good

Leen, Den Haag

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff is the best, nice people and always ready to go the extra step. An issue with the wifi has been taken seriously and the staff did their utmost to solve the matter which was achieved to larger extent. Great beds, spacious room en good dining at the hotel.
Response from Mintesnot Tesfaye on 24 Dec,2022
Dear Mr. Leen,Thank you for your feedback, we will work on our issue with wifi. Hopefully we will be your choose at your next visit to Addis in the near future.With regards

6/10 Okay

Leen, Den Haag

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WIFI internet is not available in my room, I have to work in the lobby and cannot work in the room with a decent desk and decent chair. I have complained about the lack of wifi, yet to no avail. This definitively is a dealbreaker for a next visit.
Response from Mintesnot Tesfaye on 21 Dec,2022
Dear Mr. Leen,Thank you for choosing Golden Tulip Addis Ababa.Please accept our apology for the inconvenience due to our Wi-Fi connection. Our IT department is aware and working hard to resolve the issue that was happened accidently. As a business Hotel our hotel is one of the best Hotel in the city with strong connectivity. Hope you will give us a chance to witness.With regards

6/10 Okay

Caroline

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
They didn't have my reservation when I arrived and were very rude. Because they didn't have my reservation (I'd already prepaid through Expedia), they failed to pick me up at the airport as well. When they finally (after almost 2 hours) gave us a room, it was a room where someone else was staying....
Stayed 1 night in Dec 2022
Response from Mintesnot Tesfaye on 17 Dec,2022
Dear Mrs. Kellems,Please accept my apology for the inconvenience during your check in and not meeting your expectation. As always we are devoted to exceed our guests expectation while we failed to do so a genuine feedback like yours will help us to be more alert and an opportunity to learn. Hope you will give us a chance to accommodate you in the near future.With regards

10/10 Excellent

Feleke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Excellent customer service very friendly staff I love it thank you so much,
Stayed 9 nights in Nov 2022
Response from Dereje on 24 Nov,2022
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best.With best regards, Dereje Bogale General Manager

4/10 Poor

ABHINAV

Business traveller
Disliked: Staff & service
Avoid Staying in this old property
It was mixed.. the Hotel manager and receptionist were rigid and not supporting to extend the hotel check out timings..very rude and arrogant...breakfast was decent with other hotel staff reasonably well supportive.. the location of the hotel is terrible with no proper approach road...and facing a construction site with a filthy pond..its a very OLD structure with rooms and lobby in old style...no modern update .... AVOID this hotel as much as you can . there are so many better hotels nearby with better facilities and surroundings
Stayed 2 nights in Nov 2022
Response from Dereje on 12 Nov,2022
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again but I doubt that the hotel you described as old structure and old style is not much with our hotel. We thank you for the opportunity you have given us and we hope to be at your service again soon. With the best recommendations, Dereje Bogale General Manager

8/10 Good

Fatuma

Liked: Cleanliness, property conditions & facilities
The area was convenient close to shopping, transportation and variety of options of restaurants around
Stayed 1 night in Mar 2022
Response from Mintesnot Tesfaye on 28 Oct,2022
Dear Fatuma,Thank you for staying with us and sharing your comfort with our location.Looking forward to welcoming you again.

8/10 Good

A K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Dereje on 9 Sept,2022
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience and rating our property. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale General Manager

2/10 Terrible

CHIRAGKUMAR

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
When I arrive at hotel it took 30 min to get the room key. To serve one cheese sandwich it took 50 min Room lights are very dull No vegetarian food except pasta.
Stayed 2 nights in Aug 2022
Response from Dereje on 5 Sept,2022
Dear guest,Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale General Manager

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be in Addis
Stayed for 2 weeks and was one of the best hotels I've ever been in - was very happy. The breakfast is not the best I've ever seen but the staff are friendly and very efficient. I will be back for another 2 weeks.
Stayed 15 nights in Jul 2022
Response from Addis on 21 Jul,2022
Dear Mr.Ryan, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed your stay at Golden Tulip Addis Ababa and thank you for your constructive comment. Looking forward to welcome you at your next visit to Addis Ababa. Kind Regards,

10/10 Excellent

AMARE

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly customer service
Stayed 1 night in Jul 2022
Response from Addis on 19 Jul,2022
Dear Sir/Madam, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed you stay at Golden Tulip Addis Ababa. Hope we will see you on you next visit to Addis Ababa. Kind Regards,

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the hotel is located is very congested, but the staff were extremely polite and helpful with all of my family's needs. The only recommendation I would make would be to add a microwave to each room. Thank you for your hospitality Golden Tulip management and staff.
Stayed 10 nights in Jul 2022
Response from Addis on 19 Jul,2022
Dear Sir/Madam, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed you stay at Golden Tulip Addis Ababa. Hope we will see you on you next visit to Addis Ababa. Kind Regards,

10/10 Excellent

AMIR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly team
The hospitality was fantastic. The manager offered me an early check-in free of charge. The team was friendly and helpful and excited to serve.
Stayed 3 nights in Jul 2022
Response from Addis on 19 Jul,2022
Dear Sir/Madam, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed you stay at Golden Tulip Addis Ababa. Hope we will see you on you next visit to Addis Ababa. Kind Regards,

10/10 Excellent

Gulilat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quite place my kids loved it, the staffs are on top of their service. Thank you so much especially the shuttle drivers they are so nice and helpful.
Stayed 2 nights in Jul 2022
Response from Addis on 19 Jul,2022
Dear Sir/Madam, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed you stay at Golden Tulip Addis Ababa. Hope we will see you on you next visit to Addis Ababa. Kind Regards,

10/10 Excellent

DAIBIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Vishal

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jun 2022
Response from Dereje on 13 Jun,2022
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale Acting General Manager

8/10 Good

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Daniela

Stayed 6 nights in May 2022
Response from Dereje on 25 May,2022
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best. With best regards, Dereje Bogale Acting General Manager

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay here. Friendly staff and the room service and food is great
Stayed 4 nights in May 2022
Response from Dereje on 25 May,2022
Dear Guest, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We hope to be at your service again in the near future. Meanwhile, we wish you all the best. With best regards, Dereje Bogale Acting General Manager

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I was made aware when I booked that I would not have been able to get the room upgrade. I would have just booked the higher level room. That was very disappointing. I had other options, I would have taken at other locations if I knew this ahead of time. The visit went well, staff was fine. They did fail to get me at the airport as planned. It was pouring rain. We had to use another company to call the hotel to come get us. We got socked.
Stayed 4 nights in Mar 2022
Response from Dereje on 4 Apr,2022
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale Acting General Manager

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay and conveniently located for access to and from the airport.
Stayed 1 night in Mar 2022
Response from Addis on 24 Mar,2022
Dear Mr.Philip, Greetings from Golden Tulip Addis Ababa, We are really happy that you enjoyed your stay at Golden Tulip Addis Ababa. Looking forward to welcome you on you next trip to Addis Ababa,

10/10 Excellent

Jessica N

Business traveller
Liked: Cleanliness, staff & service, room comfort
The best place for a layover
The staff is amazing. They remembered us from our first stay and took great care of us.
Stayed 1 night in Jan 2022
Response from Addis on 12 Jan,2022
Dear Jessica, Greetings from Golden Tulip Addis Ababa, Thank you for enjoying you at Golden Tulip Addis Ababa. Looking forward to welcome you at Golden Tulip Addis Ababa on your next visit to Addis Ababa. Kind Regards,

10/10 Excellent

abdirahman mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful property
Clean, calm, friendly
Stayed 1 night in Nov 2021
Response from Addis on 2 Dec,2021
Dear Mr. Abdirahaman Mohamed, Greetings from Golden Tulip Addis Ababa, We are very happy that you enjoyed your stay at Golden Tulip Addis Ababa and thank you for you good comments. Kind Regards,

2/10 Terrible

IAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Dereje on 27 Nov,2021
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable at the same time exceeding their expectations. Your feedback is our opportunity to keep up our best practices and work on our drawbacks. With best regards, Dereje Bogale Acting General Manager

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

8/10 Good

Herby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Addis on 25 Oct,2021
Dear Sir/Madam, Greeting from Golden Tulip Addis Ababa, Thank you for staying with us and thank you for your feed back. Looking forward to welcome you on you next visit to Addis Ababa. Kind Regards,

10/10 Excellent

Shaya

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breach of confidentiality and trust
Stayed 13 nights in Aug 2021
Response from Dereje on 13 Sept,2021
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale Acting General Manager

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breach of Confidentiality and Trust
Stayed 8 nights in Aug 2021
Response from Dereje on 13 Sept,2021
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale Acting General Manager

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breach of confidentiality and trust
Stayed 8 nights in Aug 2021
Response from Dereje on 13 Sept,2021
Dear guest, Greetings from Golden Tulip Addis Ababa. Thank you for sharing your experience. Our daily goal is to take care of our guests and make them feel comfortable. We genuinely regret any inconvenience you may have faced. Rest assured that we will focus on your valuable feedback and take the necessary corrective action to ensure this does not happen again. We thank you for the opportunity you have given us and we hope to be at your service again soon. With best recommendations, Dereje Bogale Acting General Manager