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Reviews of Maya Eco Village

3 out of 5
Maya Eco Village
Carreter Tulum - Cancun Km 256, Akumal, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to start the New Year!
We had a really lovely stay at Maya Eco Village over New Years. The gardens and surrounds are just so beautiful and peaceful, and each bungalow is a little oasis within the property. We had a little 'porch' that we could sit at in the evenings and listen to the sounds of the jungle, or read at in the mornings. There aren't too many bungalows, so it was a very peaceful experience, with friendly people from all over the world staying. Amaya is a very friendly and accommodating host, and we wish we could have stayed a little longer in this paradise. Thank you so much for everything!
Stayed 5 nights in Dec 2021

10/10 Excellent

Mo, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel as opposed to a hotel on the beach because the property looked very charming. It was! My boyfriend and I had a lovely stay. The grounds are lovely, the staff is very nice, the breakfast is great, and the room was wonderful. You need a car/scooter to access but could very well walk from a colectivo, just bring what you need. We will return :)
Stayed 1 night in Sep 2020
Response from john florez on 19 Sept,2020
Thank you very much for your comment, we hope to see you soon.!

10/10 Excellent

carl, Wake Forest, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place off the beaten path.
this is an amazing place! very small - only 5 or 6 rooms, each separate. The road is dirt and rutted and it is farily hard to see the sign to get on the right road. And, it is not on the main drag for the beach. But, the beaches and the places to eat are within easy driving distance. There is no TV, and the amenities are minimal. Breakfast is pleasant and filling. The hosts work to make your stay nice. Their English is minimal, but, they have a smart phone with a translation app that smooths out communication. But everything is quiet and clean and relaxing and save. We loved staying here. in the evening, there were monkeys and bats in the surrounding forest/ The hosts are eager to please. All in all, we loved this place. It was so nice to be off the beaten path in such pleasant surroundings. There was wifi, but, the signal was not too strong. And, one more thing. The mattress was the best mattress i have ever slept on. I wish i had remembered to look at the tag so that i could replace my current mattress.
Stayed 2 nights in Jun 2019
Response from John florez on 11 Jul,2019
Thank you very much for your comments, we are working to improve the points you mention. We look forward to seeing you soon at Maya Eco Village. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is paradise. Absolutely, seclusion and beauty.
Stayed 1 night in May 2019
Response from John florez on 29 May,2019
Dear Thank you very much for your comments. Best regards

10/10 Excellent

Dre, Chicago, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just great. Bungalows are awesome. Staff is very helpful.
Stayed 1 night in Mar 2019
Response from Dan on 10 Apr,2019
Dear "Dre" Thank you so much for your feedback, we hope to have you again soon at Maya Eco Village

6/10 Okay

Cerstin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The place it self is wonderful, but if you do not rent a car you are totally lost.The street is a off road with terrible conditions, specially after rain. We had hardly no internet connection , no TV or radio in the room and the lobby/ bar/ breakfast room was closed at night , because we where the only guests. T The place it self is wonderful inmidst the jungle., but the hotel is run very unprofessional and we where the only guests and the bar/ reception/breakfast room was always closed at night.No or nearly no internet reception, so we could not use our tablets for films or music in the evening, we had no TV or Radio in the room. We had a rental car, otherwise you are totally lost it is about 2 miles of the carretera with very bad off road streets, actually I lost a rim of one tire not knowing which had cost me another $ 40.00 by returning the car. Unfortunately we had a lot of rain and I tried to leave earlier to go towards Chizen, but they would not have refunded me so we stayed. As I said the place itself is wonderful but they need to get more professional in all the service.
Stayed 7 nights in Dec 2018
Response from John Florez on 28 Mar,2019
Dear Thank you very much for your comments, we are working to improve the points you mention. We look forward to seeing you soon at Maya Eco Village. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, very peaceful and secluded. Great place to stay if you want to feel like you're in nature.
Stayed 5 nights in Jan 2019
Response from Dan on 24 Mar,2019
Dear Guest: Thank you so much for your kind review, we hope to have you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed by Hotel moved to by Hotels.com
I was relocated to Eco Maya Village because the hotel I originally booked through Hotels.com (and had confirmed, so flights were booked) turned out to be "full". Unfortunately we had a disappointing experience. We turned up and were greeted, but nobody offered help with luggage, so my wife lugged bags while the man who greeted us looked on. We had Christmas dinner, which was hugely disappointing. My wife could not have a glass of wine unless she bought an entire bottle of a wine she had never heard of and could not taste first! I am a coffee person, and I have never had worse/weaker coffee than that served at breakfast. And there wasn't even real milk available. I had to use powdered creamer. For the price we paid per night, I would expect far more than this.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

2/10 Terrible

Tina, Cancun, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE RESERVED FOUR ROOMS AT THIS PROPERTY. WE STARTED OFF WELL AND IN THE NIGHT WE REALIZED THAT THIEVES HAD ENTERED INTO OUR ROOMS AND ROBBED US OFF ALL OUR CASH, CAMERAS, WATCHES, FITBITS. THE OWNER TOOK A LONG TIME TO GET TO THE PROPERTY. HE WAS SOMEWHAT COOPERATIVE AND THE POLICE ARRIVED TOO. HOWEVER, WE DID NOT RECEIVE A POLICE REPORT AND NOW THE OWNER IS NOT ANSWERING HIS PHONE OR RESPONDING TO OUR NUMEROUS MESSAGES. WE SUSPECT THAT THE ROBBERY WAS AN INSIDE JOB. ADDITIONALLY, THE OWNER STATED THAT A SIMILAR INCIDENT OCCURRED ABOUT A YEAR AND A HALF AGO, HOWEVER, NO PRECAUTIONS WERE TAKEN. THERE ARE NO CAMERAS, THE DOORS TO THE FIRST ENTRYWAY DO NOT LOCK WELL.
Stayed 1 night in Nov 2018

10/10 Excellent

Joan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
awesome. property and staff. I little confusion at check in but that is getting fixed.
Stayed 1 night in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Tulum and near to Nature
The staff were very attentive, and pleasant, but didn't speak English. The facility is in the jungle, what I would call bohemian- a return to nature. No TV, but the creature comforts/necessities such as AC, and WIFI are there. They serve a complimentary breakfast with fruit and more each morning. Overall it was a neat experience.
Stayed 4 nights in Sep 2018

10/10 Excellent

sidney, puerto rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent will visit again
Stayed 4 nights in Jul 2018
Response from Daniel R on 8 Sept,2018
Dear Sidney: We are glad to know that you have enjoy our hotel. We hope to have you back soon. Best Regards,

8/10 Good

Mitch, Madison Lake, MN.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff speaks very little english but freindly
Expedia has this motel near the highway. It is not, it is 1-1/2 miles into the woods. Look for the sign right before Akumal.
Stayed 7 nights in Mar 2018

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour inoubliable
Nous avons passé une merveilleuse semaine au Maya Eco Village. L'hôtel est situé en pleine jungle, il n'y a que 7 beaux bungalows très spacieux et avec une très grande terrasse, donnant tous sur la vue piscine. Le jardin est luxuriant et très bien entretenu. Nous avons eu l'agréable surprise de découvrir que l'établissement est tenu par Amaya et son mari qui se sont révélés d'excellents hôtes. Amaya ne ménage pas ses efforts pour rendre service à ses clients. Elle s'est montrée d'excellents conseils et toujours avec énormément de gentillesse. Nous avons ADORÉ notre séjour dans ce havre de paix.
Stayed 7 nights in Dec 2021

10/10 Excellent

JOSE

Stayed 4 nights in Jun 2021

10/10 Excellent

Dieter, Bremen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr empfehlenswert auch für längere Zeit. Die Atmosphäre ist einfach toll. Dschungelfeeling bei hochprofessionellen Management. Die Freundlichkeit der Mitarbeiter und der Gäste sind unübertroffen. Macht hier richtig Urlaub Leute!
Stayed 7 nights in Dec 2020
Response from Amaya on 9 Jan,2021
Dear guests , It was a real pleasure to share good moments with you ! Christmas evening will be unforgetable ! I wish you a nice return to your home and an Happy New Year !

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from John Florez on 13 Oct,2020
Gracias por tus comentarios, esperamos verte pronto.!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad y contacto con la naturaleza
Excelente lugar, sumamente tranquilo y mucho contacto con la naturaleza. Cuenta con todo los requerimientos para tener una estancia cómoda y tranquila. Excelente servicio. Un poco apartada de lugares turísticos, es necesario moverse en taxi y son un poco caros por la zona. Recomiendo la renta de un auto.
Stayed 3 nights in Jun 2019
Response from John Florez on 27 Jun,2019
Estimada Lorena Muchas gracias por tus comentarios, esperamos poder verte pronto en Maya Eco Village. Saludos.!

10/10 Excellent

Luiz Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendo
Espetacular em todos os aspectos. Quarto espaçoso com mais de 50 m, cozinha e uma Nespresso. Staff extremamente gentis.
Stayed 5 nights in May 2019
Response from John Florez on 29 May,2019
Dear Thank you very much for your comments. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Maya Eco Village on 24 May,2019
Dear Guest: Thank you for your review, we hope to see again soon.

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une nuit formidable dans un lieu unique en famille
Nous avons séjourné une nuit dans cet hôtel au milieu de la jungle mais tout prêt de l axe principal et de la superbe plage d Akumal. C était génial : les maisons au top, la tranquillité, une piscine impeccable et un accueil merveilleux. Par ailleurs notre fils a beaucoup joué avec le petit Paco de la gardienne des lieux et s est très attaché à lui. Ça lui a permis de mieux comprendre la vie des petits mexicains. Le petit déjeuner était par ailleurs excellent !
Stayed 1 night in Apr 2019
Response from John florez on 3 May,2019
Dear Fabienne Thank you very much for your comments. We look forward to seeing you soon at Maya Eco Village. Best regards

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar!!!
Todo increíble y super acogedor, muy buena atención por parte de Guadalupe. Lo recomendamos ampliamente, sólo nos gustaría que hubiera SmartTV. PD: De preferencia tener vehículo para llegar al lugar.
Stayed 2 nights in Mar 2019
Response from Dan on 26 Mar,2019
Estimado Angel: Muchas gracias por tus comentarios, esperamos verlos pronto de regreso en Maya Eco Village Saludos,

8/10 Good

Magali

Liked: Cleanliness, property conditions & facilities, room comfort
Superbe bungalows dans la jungle
Superbe petit hôtel dans la jungle au calme. Jolie piscine, bungalow spacieux, joliment décoré, avec une petite cuisine bien pratique pour les soirées pluvieux. Jardin très beau et particulièrement bien entretenu. Le wifi n’a pas fonctionné du tout les 2 premiers, puis très mal pendant le reste du séjour et uniquement dans les parties communes. A part un jeune homme, sans doute le patron, personnel peu chaleureux, voire indifférent. En 8 jours, personne ne nous a demandé d’ou on venait, ce qu’on avait visité, si on était content du séjour. Mon ami et moi parlons pourtant couramment espagnol. Quelques conseils de visites, plages et resto auraient été les bienvenus, d’autant que le wifi n’etait pas disponible. Le petit déjeuner aurait pu être plus copieux, agrémenté au minimum d’un jus de fruits.
Stayed 8 nights in Jan 2019
Response from Dan on 24 Mar,2019
Dear Magali: Thank you for your feedback, we are working on the points that you mention. We hope to have you back at Maya Eco Village

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Dan on 24 Mar,2019
Dear Guest: Thank you for your review, we hope to have you again soon at Maya Eco Village

8/10 Good

Olaf

Liked: Cleanliness, property conditions & facilities, room comfort
schöne, abseits gelegene, ruhige, saubere Anlage
Da das Maya Eco Village wirklich etwas abseits liegt, benötigt man auf jeden Fall einen Mietwagen. Es liegt nicht direkt an der grossen Hauptstrasse, wie man von der hotels.com Karte annehmen kann. Aufgrund der guten Beschilderung ab der Hauptstrasse ist es jedoch leicht so finden. Der Check Inn war überaus unkompliziert, da man uns ohne irgendwelchen Papierkram die Schlüssel zu unserer Hütte gab. Leider funktionierte das WLAN nicht und konnte während unseres Aufenthalts nicht repariert werden. Die Hütte hat eine schöne Terrasse mit stabiler Schaukel, die komfortabel ist und zwei Erwachsenen Platz gibt. Das Zimmer selbst ist sehr gross, hat ein grosses Doppelbett, Klimaanlage und einen Küchenzeile mit Kühlschrank. Im Bett gibt es sehr heisses Wasser, aber die Duschinstallation ist etwas rostig. Ansonsten ist der Zustand der gesamten Anlage gut und sehr sauber. Am Pool stehen bequeme Liegen zur Verfügung. Die Kommunikation in der Anlage ist etwas schwierig, da das Personal fast kein englisch spricht. Alle waren jedoch sehr bemüht, dass man sich untereinander versteht. Als Unterkunft für Ziele in der Nähe wie Xel cha, Tulum etc ist das Maya Eco Village sehr geeignet, wenn man einen Mietwagen hat. Ich bezweifle aber, dass man bei gebuchten Touren dort abgeholt wird. Auch falls man zum Supermarkt, zu Restaurants etc möchte, muss man fahren. In der Nähe gibt es nichts, was man fussläufig erreichen könnte. Alles in allem haben wir uns sehr gut erholt und sehr wohl gefühlt.
Stayed 3 nights in Jan 2019

10/10 Excellent

Carmen, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy agradable para descansar, relajarte la verdad me encanto
Stayed 1 night in Nov 2018

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Adriana, Mérida, Yuc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito hotel
Muy bonito y tranquilo hotel para pasar días tranquilos. Es una pena no haber tenido más tiempo para disfrutar el hotel, me gustaría regresar a pasar días sólo descansando.
Stayed 1 night in Aug 2018
Response from Daniel R on 14 Sept,2018
Estimada Adriana: Muchas gracias por tus comentarios, los tomaremos en cuenta para mejorar la experiencia de nuestros clientes y amigos. Te esperamos pronto.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Increíble atención por parte del personal, instalaciones muy cómodas y completas regresaría muchas veces, Lupita la encargada es muy atenta y servicial
Stayed 2 nights in Jul 2018

10/10 Excellent

Oscar, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ecologico
Excelente hotel la atención muy buena, las habitaciones limpias y amplias, tiene cocineta y refrigerador, altamente recomendable,
Stayed 3 nights in Jul 2018

10/10 Excellent

Arturo, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar de lo mas agradable.
Hotel muy bonito, la habitacion es grande y cuenta con terraza, dentro hay todo lo necesario, limpia y muy comoda, el personal que nos atendio fue de lo mas amable, el desayuno fue delicioso, lugar sumamente tranquilo y muy bonito.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018