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Reviews of Xperia Grand Bali Hotel - All Inclusive

4 out of 5
Xperia Grand Bali Hotel - All Inclusive
Saray Mahallesi Damlatas Caddesi, Alanya, Antalya

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 96 reviews" "
Rating 8 - Good. 37 out of 96 reviews" "
Rating 6 - Okay. 18 out of 96 reviews" "
Rating 4 - Poor. 7 out of 96 reviews" "
Rating 2 - Terrible. 5 out of 96 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. The Spa service is 5 Stars. Book with confidence.
Stayed 1 night in Jul 2023

8/10 Good

Yousef

Stayed 1 night in Sep 2022

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the beach. Reasonable selection of food and drinks for this money.
Stayed 3 nights in May 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location and very friendly staff
Stayed 7 nights in Sep 2021

6/10 Okay

Alexander

Business traveller
Stayed 2 nights in Sep 2019
Response from oz on 10 Oct,2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Michal

Liked: Property conditions & facilities, room comfort
Bad start but happy end
Beginning of our stay was the worst you can imagine. When we arrived, hotel was full and there was no room for us. It was told to me, that there was problem with credit card and it was my fault. Luckily I had all information about our reservation and also contacted hotel few days before. After almost 1 hour of arguing, we got compensation and could use other hotel as well which was very good. We enjoy stay there mostly because of the other Xperia hotel. Food was nice, lot of sweets and everything. Staff was friendly, just on reception they could speak better english. Wi-fi almost didn't work, minibar just with water (at least something and water every day), I could imagine better cleaning of the room (we had to press button to show to clean our room, because they didn't come for one day - nobody inform me if I have to press it, there should be daily cleaning). So bad start, but it enden up really good and we enjoyed it - thanks to the manager (but if I wouldn't speak english and wouldn't be able to negotiate about situation, we would have to pay extra 50 euro for stay in other hotel for one night and without any compensation or canceling of our stay). If you wanna be close to city center, it's great place. Close to shopping, bar and everything.
Stayed 7 nights in Aug 2019
Response from oz on 28 Sept,2019
Thank you for staying with us. Thank you for your feedback! It'll be taken into consideration.Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was average. Rooms were clean. Holiday was great. Thoroughly enjoyed it all
Stayed 6 nights in Jul 2019
Response from Hotel Management on 1 Aug,2019
Dear Guest, First of all we would like to express our sincere gratitude for the fact that you have chosen us and trusted your vacation to Xperia Grand Bali. It was our greatest pleasure to have you as our guest. Thank you for sharing your positive emotions regarding your stay at Xperia Grand Bali Hotel. Your sincerely, Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Reception staff could be more friendly and approachable and be able to speak English Bathrooms needs to be cleaned properly not just a lite wipe over , food was ok there was enough food but they all seemed same not enough variation
Stayed 4 nights in Jun 2019
Response from OZ on 2 Jul,2019
Thank you for staying with us. Thank you for your feedback! It'll be taken into consideration.Best Regards

6/10 Okay

Verified traveller

Stayed 4 nights in May 2019
Response from xperia saray on 23 May,2019
Thank you for welcoming us to our house. Your feedback is very important to us.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
When we got there do move us to hotel not even one star and they said the hotel it’s to fall for tonight it was so bad experience it was miserable I would like to have my money back because they said it’s 4 to 5 star
Stayed 10 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
First Alanya Visit
This hotel was clean and tidy enough, however, the pool area was not very pleasant. It was overlooked by private residential apartments and the road at the front of the hotel. It just seemed that had been tucked into a side street where there was a spare piece of land. There was also continual noise from what I think was a peacock somewhere which became more of a torture as the days went by. While the food was quite good it wasn't replenished yucky enough if at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of Alanya
loacated in central alanya. everything was sooo close. amazing location and amenities. for the hotel it was hot and decorated a bit weirdly but good overall

10/10 Excellent

Alev, İstanbul-Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the hotels open in the winter in Alanya
The hotel was very clean.The staff was very helpfull and delicate.The breakfast was incredible assorted and delicious.We separated from the hotel very happy.

8/10 Good

J.R, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel above average
Waiters and some of reception girls didn't speak good english and they had problems to understand it. Also some waiters were impolite, even we thank them every time. Food was good and there was lots of different salads etc. Room was very nice and modern. Also the hotel location is very good if you like going in the beach daily basics.

6/10 Okay

Cromptpn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ideal city center spot
A nice enough hotel -clean, friendly , fairly recently refurbished and right in the center of Alanya .The main downside was the lack of comfortable bar/lounge area to sit in and relax in the evening. Except for the couple of sofas in front of the reception desk there was only the 'streetlife' cafe area .Wifi acess was a bit hit and miss. It was available in front of reception & sometimes' in the room if you got the right spot. Food was good, and the cleaning staff did a fantastic job with 'towel art ' every day. A new design awaited us every day- very clever. Our room was a bit cold even with the aircon heater set to maximum. All the rooms have their own private bathroom, despite the mistake on the internet saying that you have to share with other guests! Not sure we would stay again, mainly due to the lack of a comfortable lounge area.

10/10 Excellent

TED, DUMFRIES, SCOTLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALANYA'S IDEAL HOTEL ACCOMMODATION
IDEALLY SITUATED FOR BUSINESS TRIPS LOCATED IN THE HEART OF THE TOWN CENTRE. rOOMS AND FACILITIES ARE FOUR STAR. tHERE IS LITTLE TO NO TRAFFIC NOISE FROM OUTSIDE. iDEAL FOR SMOKERS WITH FACILITIES BOTH INSIDE AND OUTSIDE. THE RESTAURANT WAS USED BY MANY VISITORS AS THE FOOD WAS EXCELLANT WITH FRIENDLY STAFF. WILL DEFINATELY USE IT AGAIN. NOT REALLY SUITED FOR CHILDREN.

8/10 Good

Turkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 netter
Opphold 5 netter med to barn. Kanskje ikke anbefalt med familier med små barn, siden basseng området var så liten og ikke så veldig mye aktiviteter for barn. All incl hotell, alkohol valg og mat var ikke så veldig bra. Men ellers Veldig bra renhold på hotellrom, kort vei til cleopatra stranden og til sentrum.
Stayed 5 nights in Sep 2023

8/10 Good

Rolf

Stayed 6 nights in Sep 2023

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
Personalet var u venligt. Maden var fint Og hotels tilstand er meget gammel dør, vandhane seng larmer meget.
Stayed 6 nights in Jul 2023

8/10 Good

Ajsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk vistelse, blev uppgraderat till deluxrum, närhet till stan, Kleopatrastranden
Stayed 3 nights in Jul 2023

10/10 Excellent

Berke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hem çalışanların ilgisi hem de otelin konumu ve rahatlığı harikaydı.
Stayed 2 nights in Jun 2023

10/10 Excellent

Aynur

Stayed 2 nights in Jun 2023

2/10 Terrible

Roger

Liked: Cleanliness
Stayed 14 nights in May 2023

8/10 Good

Erdem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeri merkezi temiz fiyat performans oteli
Stayed 1 night in May 2023

10/10 Excellent

Tiina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huippua palvelua ja erittäin siisti ja hyvä hotelli Alanyan keskustassa.
Stayed 1 night in Sep 2022

6/10 Okay

Danica

Travelled with family
Liked: Cleanliness
Es gab viel Gemüsse zum Auswahl, aber wenig essbare Obst. Zu wenig Fleisch, immer das gleiche. Für die Kinder war das nicht geeignet. Personal war nett, auch besonders die im Reinigung.
Stayed 15 nights in Jul 2022

2/10 Terrible

abdelfatah

Disliked: Amenities
Ei mitä pidätävä
Stayed 7 nights in Jul 2022

2/10 Terrible

Taner

Disliked: Staff & service
Stayed 2 nights in Jul 2022

6/10 Okay

Mehran

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Russer hotel med elendig smagsløst mad.
Russer hotel med elendig smagsløst mad. Kokken står ved hvert måltid og nedstire og sviner gæsterne til på tyrkisk hvis man så meget som rynker på næsen over maden. Det skulle forstille at være et 4 stjernet hotel. Men hvis man beder en tjener, som alligevel bare står og snakker om noget at drikke til sit ellers afskyelige måltid, bliver man mødt med et grin og et flabet svar om at det kan du selv hente i baren. Morgen maden består af tørt brød og smagsløst slatten ost skåret, der af uforklarlige årsager er skåret ud i trekanter? De har en æg-station som står klar, men på den uge jeg var der oplevede jeg kun 1 gang at der var en kok til at betjene den. Alle de andre dage kunne man godt kigge langt efter spejleæg eller omlet. Til sidst måtte jeg selv gå ind og lave mine egne æg, da det var umuligt at få personalet til det. Receptionisterne er søde nok, og de eneste på hotellet der snakker engelsk. På hotellets beskrivelse står der, at de har tilknyttet privat strand med solsenge og de har 3 barer. Det passer dog ikke ikke! Der er kun 1 bar åben på hotellet og det er muligt det er deres privat strand, men det er ikke noget man som gæst kan nyde godt af. All Inclusive gælder ikke på deres "private strand" og ligge stole skal man betale for, ligesom alle andre der kommer udefra. Kunne havde være et fint Hotel, hvis der var noget ledelse der fungerede.
Stayed 7 nights in Jun 2022

6/10 Okay

Sedat

Stayed 2 nights in Jun 2022

10/10 Excellent

Necmettin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Elena

Travelled with group
Disliked: Property conditions & facilities
Не рекомендую
Люблю начинать с плюсов. Отель отлично расположен. Близко и к пляжу, и к центру. Вокруг есть все необходимое: кафе, магазины, мигрос. Персонал делает все необходимое. НО! Отель, его номера, ресторан, холл очень, очень уставшие! Все такое видавшее виды. Еда такая, что голодными не останитесь, но тоже очень скромно и непрезентабельно.
Stayed 8 nights in Oct 2021

6/10 Okay

Agnieszka

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Super lokalizacja z rozczarowującą kuchnią
Przyjemny obiekt, czysty, dbałość o higienę wysoka, obsługa ok, lokalizacja znakomita. Jedyny mankament to posiłki. Mieliśmy opcję all inclusive, ale po jednej kolacji i śniadaniu zrezygnowaliśmy z korzystania z hotelowej restauracji. Dla nas posiłki były niejadalne. Szkoda bo kuchnia turecka jest wyśmienita. Jedliśmy poza hotelem
Stayed 1 night in Oct 2021

8/10 Good

Anders

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Jättebra hotell bra service. Underbar personal . Och bra läge 🙏
Stayed 4 nights in Oct 2021

4/10 Poor

Ömer Melih

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2021

8/10 Good

Araz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2021

10/10 Excellent

Nurhat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2021
Response from Xperia Hotel's on 4 Sept,2021
Bizi tercih ettiğiniz için teşekkür ederiz. Sayılarımla.

10/10 Excellent

Ferhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Xperia Hotel's on 4 Sept,2021
Bizi tercih ettiğiniz için teşekkür ederiz. Saygılarımla.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Месторасположение возле бутиков и магазинов. Небольшая прогулка до пляжа. Персонал говорит на русском языке. Вечерняя анимация в другом отеле с напитками все включено. Приятное пребывание в этом отеле. Кондиционер работает очень хорошо. Негативных сторон не наблюдалось. Все предусмотрено для хорошего отдыха туристов.
Stayed 2 nights in Jul 2021
Response from Xperia Hotel's on 4 Sept,2021
Спасибо, что выбрали нас. С уважением.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli
Hyvä hotelli ja ihana yksityinen ranta. Suosittelen nuorille pariskunnille. Miinuksena: huoneet ovat pieniä.
Stayed 2 nights in Apr 2021

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель для своих денег отличный.
Stayed 3 nights in Nov 2020
Response from OZ on 25 Nov,2020
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mahmut

Stayed 2 nights in Jul 2020
Response from OZ on 17 Sept,2020
Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!sizleri tekrar aramızda görmekten mutluluk duyarız .. saygılarımızla

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from OZ on 24 Aug,2020
Our dear guest! We would like to thank you for choosing Xperia Grand Bali Hotel. We are very glad that our staff met your expectations and you enjoyed your stay in our hotel. It is an honor to see you again among us at Xperia Grand Bali Best Regards, Hotel Management

10/10 Excellent

Kazim

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 7 nights in Jul 2020
Response from OZ on 19 Aug,2020
Sayın misafir! Xperia Grand Bali Hotel'i tercih ettiğiniz için teşekkür ederiz. Personelimizin beklentilerinizi karşılamasından ve otelde konaklamanızdan keyif almasından çok memnunuz. Sizi Xperia Grand Bali 'de ​​yeniden aramızda görmek bir onurdur. Saygılarımızla, otel yönetimi

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2020
Response from OZ on 4 Aug,2020
Thank you for welcoming us to our house. Your feedback is very important to us.

4/10 Poor

Burhan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Yönetim çok kötü
Otel yönetiminin müşteriye davranışı iyi değil yönetimde sorun var
Stayed 1 night in Oct 2019

4/10 Poor

Ferat

Stayed 3 nights in Oct 2019

4/10 Poor

Camilla Friis

Travelled with group
Liked: Room comfort
Disliked: Staff & service
En ikke rar oplevelse.
Der manglede tallerkener, kopper, bestik. Tjenerene fik skæld ud, og undskyldte til gæsterne. Nogle tjenere græd, ikke et smil.. var til tider ubehøvlet sagde til gæsterne at de havde drukket 5 øl i dag eller 7 sodavand. Sprang rengøring over til tider på værelserne. For mange russer, river alt til sig fra buffen, ingen mad efter 10 min åbenhed.
Stayed 15 nights in Oct 2019
Response from oz on 28 Oct,2019
Thank you for staying with us. Thank you for your feedback! It'll be taken into consideration.Best Regards