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Reviews of Fairfield Inn & Suites by Marriott Alexandria

2.5 out of 5
Fairfield Inn & Suites by Marriott Alexandria
6421 Richmond Hwy Fort Belvoir, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 447 out of 684 reviews" "
Rating 8 - Good. 144 out of 684 reviews" "
Rating 6 - Okay. 49 out of 684 reviews" "
Rating 4 - Poor. 24 out of 684 reviews" "
Rating 2 - Terrible. 20 out of 684 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Hugh, thank you for your stellar rating of Fairfield Inn & Suites by Marriott Alexandria. We are thrilled to see you had an excellent experience and hope to welcome you back soon.

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were absolutely amazing! They always greet you gave you pointers and made everyone feel welcome. The rooms were spacious and very clean. Will definitely recommend.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Emilia, it's wonderful to hear about your positive experience at the Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to know that our team members' warm greetings and helpful tips added to your overall enjoyment. Your commendation of our spacious, pristine rooms is also greatly appreciated. Your recommendation means a lot to us, and we await the opportunity to provide you with another exceptional stay in the future.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location...7 minutes from National Harbor
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr,2024
Andre, we're delighted to hear you found our location at Fairfield Inn & Suites by Marriott Alexandria to suit your travels. Indeed, our proximity to the National Harbor is quite convenient. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Daeauna J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has everything one could ask for to make an accommodating short stay.
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Daeauna, thank you for your high praise. We are delighted to hear that Fairfield Inn & Suites by Marriott Alexandria served all your needs during your short stay. We aim to make every stay as comfortable as possible and we're glad to note we hit the mark with you. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Heather, it's wonderful to hear that your recent stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations! We're pleased to have played a part in a memorable stay and we're looking forward to welcoming you back in the future.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was difficult to find a hotel near enough to DC to use public transport that had free parking and an indoor pool(important when you have kids). This property checked all of my boxes and I would stay here again. 4 nights for just over $1000 for 4 people.
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Amy, thank you for selecting Fairfield Inn & Suites by Marriott Alexandria as your family accommodation. We're thrilled to know our location, complimentary parking, and indoor pool added value to your stay. Your willingness to return is the best compliment we can receive. We look forward to serving you again in the near future.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable! The rooms were clean and spacious and the staff was wonderfully helpful. The kids loved the pool and the free breakfast was a great way to save some money. Access to the parking lot was a bit wonky- the GPS routed us the long way around. The Huntington Metro station is just a few miles away and has a parking structure. I highly recommend parking there and taking the train into DC. All in all, I was very happy with our stay. I would absolutely return.
Stayed 4 nights in Mar 2024
Response from Customer Service on 6 Apr,2024
Lisa, it is heartening to hear that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable and comfortable. We're delighted that our spacious rooms, dedicated team members, and complimentary breakfast enhanced your experience. We're also glad your children had fun at the pool.Regarding your navigation challenge towards the parking lot, we shall look into the issue to ensure a convenient experience for all our guests. Thank you for the useful tip about the Huntington Metro Station. It's indeed a practical solution for those planning to explore DC.We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went down to Alexandria for a class and this hotel was extremely convenient to that. there were plenty of restaurants and it was close enough to Washington DC to go see the cherry blossoms in bloom. The hotel itself was quiet and extremely clean and comfortable.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Sandra, we appreciate your positive remarks about your stay at Fairfield Inn & Suites by Marriott Alexandria. We're pleased to hear that our location was convenient for you and facilitated your visits to various eateries and attractions in Washington DC. It's also rewarding to know that you appreciated the tranquility, cleanliness, and comfort of our hotel. We hope for the opportunity to accommodate you again on your future trips to Alexandria.

10/10 Excellent

Krystal D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience to the museums in DC, closeness to National Habor/MGM, and the near by well known stores and restaurants. I will be sure to save this location in my favorites! A huge plus for the pool only being 4 feet at its deepest with the ability to relax in the jacuzzi
Stayed 1 night in Apr 2024
Response from Customer Service on 2 Apr,2024
Krystal, it's fantastic to hear that you found the location of Fairfield Inn & Suites by Marriott Alexandria so advantageous, offering easy access to a variety of attractions and local amenities. We're delightful to know that our pool and jacuzzi added to your overall enjoyment. We eagerly look forward to ensuring your future stays are just as enjoyable! Thank you for choosing our hotel, we appreciate your positive feedback.

8/10 Good

Betsy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight passing through. The tag was wonderful and the hotel and rooms were clean. The beds were noisy, wallpaper was peeling from the walls. The hotel currently has some updates happening as the common area is closed, so breakfast options are limited, and we saw new sconces set on the floor down the hallways in the morning. Overall, it served its purpose and there are paid breakfast options not far away.
Response from Customer Service on 28 Mar,2024
Betsy, it's wonderful to hear that the team at Fairfield Inn & Suites by Marriott Alexandria provided great service and you found the hotel, including its rooms, to be clean. We regret any inconvenience caused due to the minor disruptions. Please know, any ongoing refurbishments are intended to enhance our guests' experience. We appreciate your understanding and patience, and are happy to hear the hotel served its purpose for your stay. Thank you for taking the time to share your insights and we hope to see you again when renovations are complete for an even more comfortable stay.

10/10 Excellent

Bekie

Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Apr,2024
Bekie, it's wonderful to hear that you had an exceptional stay at the Fairfield Inn & Suites by Marriott Alexandria. We're delighted you valued your time with us and we hope to have the pleasure of serving you again.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the hotel was very quiet and peaceful.
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Donald, it's fantastic to hear that you appreciated the serene atmosphere and meticulous cleanliness of Fairfield Inn & Suites by Marriott Alexandria. We anticipate welcoming you back for a similarly tranquil and spotless experience on your next visit.

10/10 Excellent

Kaushik, Old Bridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time staying here. Room was very clean. Staff were very nice too.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Kaushik, it's uplifting to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott Alexandria. We're delighted that our clean rooms and friendly team members enhanced your experience. We hope to welcome you back in the future for more memorable visits.

6/10 Okay

Jose Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean room and a super clean bathroom. The only thing is that the toilet was clogged:( Admin send a worker right away and he solved the problem.We did not get any apology for the inconvenience.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
Jose, we appreciate your feedback about the cleanliness of our rooms at Fairfield Inn & Suites by Marriott Alexandria. It's unfortunate to hear about the bathroom trouble that occurred during your stay. We typically strive to resolve these issues promptly while also acknowledging any inconvenience caused. We'll note your comments as we continuously aim to improve our guest experience. We hope to be able to serve you better in the future.

10/10 Excellent

John

Travelled with family
The maintenance man working in afternoon/early evening was very friendly and a pleasure to speak when we were in the pool area.
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Mar,2024
John, it warms our heart to know your interactions with our team member in the afternoon enhanced your visit to Fairfield Inn & Suites by Marriott Alexandria. This shows exactly what we aim for - a warm, comfortable experience for our guests. We will definitely pass your kind words to our team. Looking forward to hosting you again.

8/10 Good

chanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Chanda, it's great to know that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable. We appreciate your Expedia review and look forward to inviting you back in the future.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly.
Stayed 1 night in Mar 2024
Response from ~CA on 11 Mar,2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope to welcome you again, soon.

10/10 Excellent

Nichole

Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Nichole, looks like your stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations, and we're thrilled to know that! We appreciate your rating and hope to welcome you back again soon for another delightful experience.

8/10 Good

Ratricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice customer service and room service. The pool could be cleaner.
Stayed 2 nights in Mar 2024
Response from ~CA on 4 Mar,2024
We appreciate you taking the time to let us know how we are doing. Your feedback will be shared with the maintenance team. We are pleased to hear that you enjoyed nice customer service and room service. We strive for that great guest experience.

10/10 Excellent

Denae

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and close to where we were going. I took away 1 star because one of the elevators were out and it took a while to get down from our room.
Stayed 2 nights in Mar 2024
Response from ~CA on 4 Mar,2024
We appreciate you taking the time to provide us with your feedback, allowing us to make improvements to create a better experience for our guests. We are pleased to hear that you enjoyed your stay, and the location met your needs. We hope to welcome you again, soon.

4/10 Poor

Elisha, Gallipolis

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Housekeeping walked directly into the room and i was half naked. Mind you, housekeeping had already knocked and woke us up twice this morning. They were by terribly rude and walking into a customer's room is beyond unacceptable.
Stayed 2 nights in Mar 2024
Response from ~CA on 4 Mar,2024
Thank you for taking the time to let us know how we are doing. We apologize for the inconvenience, and wanted to let you know that this is below our standards. Your feedback will be shared with the housekeeping leadership team and staff to ensure that this is an isolated occurrence. Again, thank you for your feedback giving us an opportunity for improvement. We hope that you will give us another try, and to welcome you again, soon.

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice breakfast, great staff.
Stayed 3 nights in Feb 2024
Response from ~CA on 28 Feb,2024
We are pleased to hear that you enjoyed a nice breakfast and great staff, and that the location met your needs. Thank you for taking the time to share your experience and rating us a 5/5! We hope to welcome you again, soon.

10/10 Excellent

KAREN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Location is great. Plenty of dining choices. Personnel all very friendly and polite. Very clean hotel. Breakfast was good.
Stayed 1 night in Feb 2024
Response from ~CA on 28 Feb,2024
We appreciate you taking the time to share your experience during a recent stay with us. We value your feedback, and it will be shared with our team! We look forward to seeing you on your next visit to the area.

10/10 Excellent

Shampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ~CA on 28 Feb,2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope that we met or even exceeded your expectations and hope to welcome you again, soon.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Feb 2024
Response from ~CA on 18 Feb,2024
Thank you for your time in letting us know how we are doing and rating us a 5/5! We value your feedback and are pleased to have met your expectations.

10/10 Excellent

Marsha

Travelled with family
Liked: Property conditions & facilities
The staff were very nice. Had a hard time finding hotel at first- didn’t realize there were 2 of these in Alexandria. The breakfast was fantastic, beds good and the pool was great too.
Stayed 2 nights in Feb 2024
Response from ~CA on 12 Feb,2024
Thank you for taking the time to let us know how we are doing and for that great rating of 5/5! We are pleased to hear that you enjoyed your breakfast, and the pool! We look forward to you staying with us again upon your next visit to the area.

10/10 Excellent

LEANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~CA on 5 Feb,2024
Thank you for taking the time to leave a rating in regard to your stay with us. We're pleased to see you had a positive experience, and we always strive for that five out of five! We're looking forward to your next visit.

10/10 Excellent

Susan, Hopkinton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this Fairfield Inn. Great value for the money. Check in in was smooth and we were able to get in before check in with an upgraded room. Staff was very attentive and pleasant. Whole place is clean and fresh. Very nice pool and hot tub area and small gym which we used both days. Breakfast was VERY good as these types of breakfasts go, and good coffee! Would stay here again in a heartbeat.
Stayed 1 night in Jan 2024
Response from ~CA on 28 Jan,2024
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and mangers as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing at this time
Stayed 2 nights in Jan 2024
Response from ~CA on 28 Jan,2024
Thank you for taking the time to let us know that you enjoyed your stay with us. We are always happy to hear about a great guest experience. We look forward to seeing you on your next visit.

10/10 Excellent

Bevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ~CA on 29 Jan,2024
Thank you for letting us know how we are doing. We strive for that perfect 10! Looking forward to you staying with us again.

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pool closed the county did it not us.
Booked this instead of another due to it having an indoor pool. Upon arrival pool closed. Never opened in the 4 days I was there. Left room around noon on 2nd day and requested my sheets changed. Returned back at end of the day and no housekeeping had been in room even after requesting from front desk. If you didn’t ask you didn’t get even if you asked. Reply from general manager from hotel survey just blamed the pool on the county and never assumed responsibility. County doesn’t close pool unless it is a maintenance issue. It made matters worse to have shifted the blame by management. Will not return to this hotel location or family of hotels.
Stayed 4 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Joan, thank you for taking the time to let us know about your experience during your stay with us. Yes, the pool is a maintenance issue, and the part has been ordered. Your feedback has been shared with our staff, to prevent this issue in the future. Again, we appreciate your feedback, and hope to see you at a future visit.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ~CA on 29 Jan,2024
Andrew Thank you for taking the time to let us know how we are doing. We hope you will stay with us again on your next visit to the area.

10/10 Excellent

Djuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~CA on 29 Jan,2024
Djuan, Your feedback is appreciated, and we love to see that our efforts to make your experience a great one are paying off. Looking forward to seeing you on your next visit to the area.

4/10 Poor

M

Stayed 6 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Thank you for sharing your feedback with us. We appreciate your time, and we aim to make your stay a nice experience. Your response has been shared with the team.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and clean. It was strange being on the first floor because the window looked to a brick wall below ground. It was fine though. The only problems were the bathroom fan didn't work, the hot tub was out of order and someone was smoking weed in the vicinity of our room. The pool was nice, very chlorinated but still nice to swim in the winter. The towels were tiny, more like tea towels. The breakfast was nice, lots of options. We did take the oatmeal back to microwave.
Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Christine Thank you so much for your time in giving us a detailed response about your experience during your stay with us. It helps us to fine tune where we need to, as we strive for that perfect 5! I am pleased to see you enjoyed your overall stay with us. Your feedback has been shared with our team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I am so glad that i made this reservation. The facility is perfect. The room was large and clean. It got all amenities I expected. It has a convinent location for grocery shopping and restaurant too.
Stayed 2 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Your feedback about your stay with us is happily received as we strive to make our guests experience a 10! Thank you for your response and I will share it with our team! See you on your next visit.

10/10 Excellent

Ed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had to change room to no water in bathroom commode
Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Ed we appreciate your response, and it helps us to be sure we are doing our best to make sure your stay meets your expectations. We are happy to see that your overall experience was a good one! We look forward to seeing you on your next visit.

10/10 Excellent

Mekdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Mekdes Thank you for taking the time to give us a review. We strive to always give a wonderful guest experience! Your feedback is appreciated and has been shared with the staff and managers. We look forward to seeing you on your next visit to the area.

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, desk staff were friendly and helpful. I had called before we arrived to make sure the hot tub worked and was told it was. When we arrived the hot tub didn’t even have water in it. The whole reason I booked here was the hot tub. The breakfast was not great.
Stayed 2 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Mary Thank you so much for taking the time to provide feedback from your stay with us. Please accept our apologies about the hot tub, as it was maintenance issue, and the part was on order. Your feedback has been shared in an effort to improve communication with our valued guests, such as yourself! I am pleased to hear about your experience with the cleanliness of the hotel, and our friendly helpful desk staff, as we strive for that perfect 5, every time. We look forward to seeing you on your next visit to the area.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ~CA on 31 Jan,2024
Thank you for taking the time to let us know how we are doing! We are pleased that you enjoyed your stay with us, as we strive for that 10/10! We look forward to seeing you on your next visit to the area.

8/10 Good

Keisha

Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Keisha, Thank you for your time giving us feedback on how we are doing! We continue to always strive for that perfect five.

10/10 Excellent

JIAMIN

Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
We are pleased to receive and thank you for your response about your experience during your stay with us. Our goal is to continue to meet our guests' expectations and your experience has been shared with our team.

10/10 Excellent

Sharon

Stayed 3 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Sharon, we value your time and appreciate your feedback. Thank you.

6/10 Okay

Teva

Stayed 2 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Teva, thank you for taking the time to provide us with your feedback during your stay with us. We value your opinion on how we are doing, and your response has been shared with the team. We hope to see you again, on your next visit to the area.

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Jill, we value you taking time to provide a response about your experience during your stay with us, and we value your opinion. Our goal is to meet your expectations and we continue to strive towards that goal. We are pleased to have met your expectations and your feedback has been shared with our team.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Mercedes We value your time and appreciate your feedback. You, (the guest) are most important to us, and we strive for that perfect 10! We hope to meet your expectations again, during your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends Weekend
Convenient location. Helpful and patient team. Cleanliness was amazing. I felt very comfortable & safe with my stay.
Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Thank you for taking the time to let us know how your stay with us went! It is always a pleasure to hear that we met your expectations for cleanliness and our team took good care of you. Feeling safe and comfortable is very important and we are happy to receive your feedback. We look forward to your next visit!

10/10 Excellent

Marketa

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean spacious hotel. Fantastic and friendly staff. Close to food and Target.
Stayed 1 night in Dec 2023
Response from ~CA on 29 Jan,2024
Marketa We appreciate and value your feedback about your stay with us! We strive for that perfect 5 and are pleased to know that we met your expectations. We look forward to meeting them again, during your next stay with us.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ~CA on 29 Jan,2024
Nicholas Thank you for taking the time to provide a review about your stay with us! We appreciate you, and your feedback inspires us to continue to strive for 10/10! We are pleased to have met your expectations and look forward to seeing you on your next visit to the area!

4/10 Poor

Angela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing experience
I chose this hotel because our family had a pleasant stay in 2022. This visit was opposite. During check-in, the staff member on duty was unfriendly and paid more attention to her phone, giggling at whatever was on there. Next, our actual room had an unpleasant smell (cleaning supplies + cigarette smoke smell). Breakfast was decent and the staff member on duty during checkout was pleasant. We will not book this hotel again when returning to the area.
Stayed 1 night in Nov 2023
Response from ~CA on 29 Jan,2024
Angela, Thank you for taking the time to let us know about your experience during your stay with us. Your feedback will be shared with the housekeeping department and front desk staff as we continue to thrive to meet your expectations. Please accept our apologies and we hope that you will stay with us again upon any future visits to the area giving us the opportunity to make your experience an all around pleasant one! We appreciate you.