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Reviews of Hotel Alma

3.5 out of 5
Hotel Alma
4A Koshkunov St, Almaty

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 63 reviews" "
Rating 8 - Good. 20 out of 63 reviews" "
Rating 6 - Okay. 9 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the money
Stayed 7 nights in Dec 2023
Response from Aida Zaitova on 6 Mar,2024
Thanks for the great review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff
Stayed 7 nights in Dec 2023
Response from Aida Zaitova on 6 Mar,2024
Mr.Yan! Thank you for your high rating.

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and affordable! Attentive staff, perfect location.
Stayed 5 nights in Nov 2023
Response from Aida Zaitova on 19 Jan,2024
Thank you very much!

10/10 Excellent

Konstantin, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great personal
Stayed 22 nights in Aug 2023
Response from Aida Zaitova on 23 Sept,2023
Thank you very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel charges a tourist tax. Otherwise decent hotel.
Stayed 1 night in Jul 2023
Response from Aida Zaitova on 23 Sept,2023
Thank you very much for your feedback/Tourist tax has been introduced in Kazakhstan since January 2023

10/10 Excellent

Takashi

Stayed 3 nights in Jun 2023
Response from Aida Zaitova on 23 Sept,2023
thanks for the high rating

4/10 Poor

julian

Disliked: Staff & service, property conditions & facilities
Not up to expectations
Aside from one helpful employee, all others I dealt with were indifferent and uninterested. Whilst, for the cost I didn't expect 5 star, there were far too shortcomings in the facilities. The location of this hotel is good, but that is all
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a joy to stay at....great staff
Stayed 7 nights in May 2023
Response from Aida Zaitova on 23 Sept,2023
Thanks a lot

6/10 Okay

Li Qi

Liked: Staff & service
Old hotel near Kok Tobe
Peobably a 2 star rather than 3 star hotel. You get what you paid for i guess. The pipes in the toilet leaked a bit, the air conditioning turns on when the plug is inserted (frayed plug) but remote control does not work. Musty smell from the cupboard. Woemrn carpets. Very near to Kok Tobe gondola station and there are some eating options nearby too.
Stayed 2 nights in May 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Alma for 1 week and were pleased with everything. The hotel is very clean, the staff is accommodating, location is fantastic - central to everything, breakfast is delicious. We will definitely stay here again if an opportunity arises.
Stayed 8 nights in Apr 2023
Response from Aida Zaitova on 23 Sept,2023
thank you for your high review

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother stayed at this hotel for about 2 weeks. I am very grateful to all the employees for going above and beyond to help her. Great place and convenient location.
Stayed 14 nights in Apr 2023
Response from Aida Zaitova on 23 Sept,2023
thank you very much

8/10 Good

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK
Stayed 2 nights in Apr 2023
Response from Aida Zaitova on 23 Sept,2023
thank you very much

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and food. We've been there twice and would return again.
Stayed 1 night in Feb 2023
Response from Aida Zaitova on 23 Sept,2023
thank you very much

2/10 Terrible

Edward, Glendale

Business traveller
Disliked: Staff & service
I arrived the airport at 1am and had been told there would be an airport shuttle. There was not. I messaged the hotel by chat and got no reply. I stayed somewhere else.
Stayed 1 night in Jan 2023

6/10 Okay

Mohamad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to construction, the Resturant was not working. Breakfast was ok.
Stayed 2 nights in Sep 2022
Response from Aida Zaitova on 23 Sept,2023
Dear guest, we inform you that there is a Ribs bar on the fifth floor of the Alma Hotel

6/10 Okay

Benjamin

Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Administration on 30 Jan,2020
Thank you! We will be glad to see you again!

8/10 Good

Obaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s a decent place. Decent breakfast, rooms are decent comfy. The location is great. Near few restaurants and convenient stores and places to visit and see. Overall I enjoyed my time. I stayed there for 5 night. It was great. I recommend to all.
Stayed 5 nights in Jan 2020
Response from Aida Zaitova on 18 Jan,2020
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms spotlessly clean. Close to shops and restaurants.
Stayed 5 nights in Sep 2019
Response from Aida Zaitova on 18 Jan,2020
Thank you very much for your rewiew! We will be glad to see you again in our hotel

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Aida on 18 Jan,2020
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Aida on 18 Jan,2020
Thank you very much for your rewiew!

10/10 Excellent

Teboh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
The hotel was perfect. the receptionist speak english and help us get a taxi to everywhere we. Without the hotel, taxi drivers will collect huge money from you. the hotel really help a lot. The rooms are a bit small but ok for travel purpose. Breakfast is also great.
Stayed 4 nights in Sep 2018
Response from Sincerely yours,Booking Service of the Hotel Alma on 21 Sept,2018
Thank you very much! We will be glad to see you again!

10/10 Excellent

Martin, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel of a Hotel.
We spent 17 wonderful days at the Alma Hotel .The staff are very obliging ,I recommend the Breakfast This is a lovely place to stay.
Stayed 17 nights in Jun 2018
Response from Hotel manager on 11 Jul,2018
Thank you! We will be glad to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent accommodation in Almaty
Hotel Alma is located in a fairly quiet area of the city, but convenient to the Kok tobe park (and cable car), universities, and the Almaty Metro. The people at the front desk and restaurants were open, warm and friendly. Breakfast is quite good. The GoodBeef Steakhouse (on the top floor) serves decent food with a varied menu. The room, although very clean, was a bit dated (especially carpet and bedding).
Stayed 2 nights in May 2018
Response from Hotel Alma on 8 Jun,2018
Thank you! We will be glad to see you again.

8/10 Good

v

Liked: Cleanliness, staff & service
Clean hotel @affordable price + great breakfast
Staff were helpful and breakfast was excellent, room good size but bed not very comfortable and noisy, gym was so tiny with Unusable machines location is ok but Bit far from centre and attractions
Response from Hotel Alma on 8 Jun,2018
Thank you! We will be glad to see you again.

4/10 Poor

Ulrich Hermann

Travelled with partner
Disliked: Staff & service
Mittelmäßige Unterkunft, das Frühstück war unterirdisch und das Personal größtenteils unfreundlich und unmotiviert.
Stayed 6 nights in Oct 2023
Response from Aida Zaitova on 19 Jan,2024
We apologize for disappointing you

10/10 Excellent

JUNG WOO

Stayed 3 nights in Sep 2023
Response from Aida Zaitova on 23 Sept,2023
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Соотношение цена-качество очень хорошее.
Stayed 1 night in Jul 2023
Response from Aida Zaitova on 23 Sept,2023
Благодарим Вас , за высокую оценку!

6/10 Okay

salih

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from Aida Zaitova on 23 Sept,2023
Thank you for your mark

4/10 Poor

Syed Haider

Disliked: Staff & service, property conditions & facilities, room comfort
A very bad hotel.
A very bad hotel.
Stayed 1 night in Jul 2023
Response from Aida Zaitova on 23 Sept,2023
We apologize for disappointing you

2/10 Terrible

HIROSHI

Stayed 1 night in Jul 2023

8/10 Good

jean francois

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hôtel très bien situé et calme. Équipements satisfaisants. Point négatif, l'accueil vraiment déplorable à l'arrivée comme au départ. Certes la communication n'est pas facile mais cela n'interdit pas de sourire. Les femmes de ménage et le garçon du restaurant sont par contre très sympathiques.
Stayed 2 nights in Jun 2023
Response from Aida Zaitova on 23 Sept,2023
Dear guest, thank you for your review. Staff are trained on receiving and accommodating guests according to standards.

6/10 Okay

GAI

Stayed 1 night in Feb 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2019
Response from Kamza on 14 Jan,2020
Thank you very much!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Zentrale Lage. Super freundliches Personal. In die Jahre gekommenes Hotel. Kein Frühstück für ein 3 Sterne Hotel.
Stayed 9 nights in Sep 2019

8/10 Good

Schmick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Aug 2019
Response from Aida Zaitova on 16 Jan,2020
Thank you very much!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
One receptionist were rude and World not give me proof/number when I delivered my luggage some hours before check in and another one could not help me checking a local tour company because he did not speak any English. They had an advertisement from the tour company in the room and on the front desk in the reception but the staff on the hotel didn’t know anything about the company.
Stayed 3 nights in Aug 2019

8/10 Good

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Aibarsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

CHAYKINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Aida Zaitova on 18 Jan,2020
Спасибо за оценку!

10/10 Excellent

CHAYKINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Aida on 18 Jan,2020
Спасибо большое!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V hotelu mi vadila velmi jednotvárná snídaně (na jednu, dvě noci ok, pak už to je docela blbé) a hluk, nejspíše z generátoru, po ránu. Celkový dojem příjemný, personál velmi fajn.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
호켈 체크인은 프론트 직원이 설명을 잘해주었고 후 맞은편 한국식당이 위치해 있어서 좋았음 다음에도 여기
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Buen hotel. Céntrico. Con buenos servicios y personal agradable y competente.
Stayed 3 nights in Nov 2018
Response from Aida on 19 Jan,2020
Thank you very much!

8/10 Good

luana

Liked: Staff & service, room comfort
O hotel vale pelos funcionários
Muito carpete, sem conforto no quarto promocional o colchão muito duro, mas os funcionários valem tudo 100
Stayed 1 night in Oct 2018

8/10 Good

Hedwig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute lage
Hat eigentlich alles gepasst..wir hatten eine Suite..das Hotel Kasachstan ist nur 5min zu Fuß entfernt..das Frühstück war okay
Stayed 1 night in Aug 2018
Response from Gulnara Laubayeva. on 1 Sept,2018
Good evening! Thank you for your review. We will be glad to see you again in our hotel. Best regards, Rservation Department,

6/10 Okay

rossano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel periferico ad Almaty
La stanza assegnata era piccola e con un materasso indecente. Dopo protesta mi hanno dato una stanza migliore. Personale accogliente. Ristorante scadente
Stayed 1 night in Aug 2018
Response from Manager of Hotel Alma on 21 Sept,2018
Thank you very much for your rewiew!

10/10 Excellent

WAI KIT, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The staff is professional and friendly.. Nice hotel and have a quiet environment.
Stayed 3 nights in Aug 2018
Response from Gulnara Laubayeva. on 30 Aug,2018
Good evening! Thank you very much for your good feedback. We are very glad that you liked everything. We will be glad to see you again at our hotel. Best regards,Reservation Department