2 bars/lounges, poolside bar
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Reviews of Fairmont Amman

5 out of 5
Fairmont Amman
6 Beirut St - Fifth Circle, Amman

Reviews

9.4

Exceptional

Rating 10 - Excellent. 225 out of 279 reviews" "
Rating 8 - Good. 35 out of 279 reviews" "
Rating 6 - Okay. 10 out of 279 reviews" "
Rating 4 - Poor. 4 out of 279 reviews" "
Rating 2 - Terrible. 5 out of 279 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Haissam, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Feb 2024
Response from Mohammad Odeh on 5 Mar,2024
Dear Haissam, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

Haissam, Beirut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Mohammad Odeh on 5 Mar,2024
Dear Haissam, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service from all levels of staff. Because this was our second stay, they sent us a bowl of fruit and a Thankyou card. The rooftop bar and restaurant was lovely.
Stayed 1 night in Feb 2024
Response from Mohammad Odeh on 5 Mar,2024
Dear David, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

TAHA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Mohammad Odeh on 31 Jan,2024
Dear Taha, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

Nudrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mohammad Odeh on 31 Jan,2024
Dear Nudrat, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

8/10 Good

Jeries

Stayed 8 nights in Dec 2023
Response from Mohammad Odeh on 29 Jan,2024
Dear Jeries, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mohammad Odeh Director Of Rooms

8/10 Good

Dharma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in process was very bad. Slow, unfriendly. Room was great and location also v good. Check out was also very good. Pity about the check in.
Stayed 1 night in Dec 2023
Response from Mohammad Odeh on 4 Jan,2024
Dear Dharma, Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad Odeh Director Of Rooms

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but my least favourite hotel on trip
It’s a wonderfully presented hotel but in a really boring part of town, also not very walkable in the immediate vicinity, which I usually like to do to explore. In hindsight it’s probably a business trip type hotel. I was also disappointed in service one of the days I stayed, a lady loudly disclosed my room number in the breakfast hall (which I didn’t appreciate for my privacy) and made a fuss while I was in the middle of eating saying breakfast wasn’t included, which it actually was. Even if it wasn’t included it was a silly thing to make a fuss over as if I was going to run away and not pay or couldn’t afford it, which is a rude assumption when I would have happily paid when settling my bill on checkout if it wasn’t included, which it was. Aside from this the staff were generally nice but the breakfast incident left a bad impression and seemed unprofessional. Especially when comparing to some other amazing hotels I’ve stayed in on this trip, this stay fell short of my expectations of Fairmont hotels I’ve enjoyed in other cities.
Stayed 2 nights in Dec 2023
Response from Mohammad Odeh on 4 Jan,2024
Dear Christina, Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

NASER, Richardson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very clean and friendly staff
Stayed 1 night in Dec 2023
Response from Mohammad Odeh on 4 Jan,2024
Dear Naser,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Mohammad Odeh Director Of Rooms

4/10 Poor

Hiba

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I booked a Fairmont expecting to get the fairmont experience, unfortunately that was not the case and I am surprised! I got a room with hair in the bathroom, no tissues, missing amenities and torn bath towels and torn sheets! I made a booking with the salon only to be informed it wasn’t confirmed! Similar situation with the Spa! Staff were not so friendly and barely managed to smile! Booked dinner for a special occasion, nothing was mentioned or celebrated as requested! Very surprised and very disappointed with the whole experience! Oh, not to forget, every night my room key would not work and I would have to go again to reception to get it reactivated! Seriously disappointed!
Stayed 4 nights in Dec 2023
Response from Mohammad Odeh on 25 Dec,2023
Dear Hiba,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good facilities
Stayed 3 nights in Dec 2023
Response from Mohammad Odeh Director Of Rooms on 7 Dec,2023
Dear Mohamad,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

8/10 Good

Islam

Travelled with partner
Liked: Cleanliness, staff & service
Lovely building Lovely breakfast Toiletries lacking given prices and star rating Not located near anything by foot
Stayed 2 nights in Nov 2023
Response from Mohammad Odeh on 21 Nov,2023
Dear Islam,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

10/10 Excellent

Elie

Liked: Amenities
Very nice hotel, clean, service is great from the team. Welcoming always and great cuisines and food
Stayed 1 night in Nov 2023
Response from Mohammad Odeh on 21 Nov,2023
Dear Elie,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Nov 2023
Response from Mohammad Odeh on 12 Nov,2023
Dear Talal,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

6/10 Okay

Ane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with lots of luxurious amenities and dining choices in the hotel. The area seems not to have many other dining options except you went to a restaurant from another hotel. We had a terrible nights sleep on the first night due to broken air conditioning. We mentioned it a few times but although it was finally fixed around 6am in the morning, there was no attempt to compensate us for spending so much for a nights while getting no sleep. We thought that was weird as hotels have compensated for less and in this case, we were up all night. They forgot our breakfast order on the morning of our departure - but the chef did make hasty attempts to remedy this which we appreciate. It was not the best of our stays in Jordan even though it was the most expensive and we thought we would use this as a treat for us as a couple, it sadly went sideways for us.
Response from Mohammad Odeh on 17 Nov,2023
Dear Ane,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Rooms

10/10 Excellent

Ayman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 Stars like Hotel
Stayed 2 nights in Oct 2023
Response from Mohammad Odeh on 29 Oct,2023
Dear Ayman,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. .We sincerely apologize if our staff did not provide the level of friendliness and warmth that we strive for. As a hotel that often caters to a diverse range of guests, including business travelers, we understand the importance of treating each guest with equal respect and value. We truly appreciate your input and will address this matter with our team to ensure all visitors, regardless of their purpose of stay, receive the attentive and hospitable service they deserve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Kaneez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Amazing hotel with the friendliest staff and awesome food. Should be a 7 star property.
Stayed 2 nights in Oct 2023
Response from Mohammad Odeh on 22 Oct,2023
Dear Kaneez,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

kiran reddy

Liked: Property conditions & facilities, room comfort
Fairmont Amman stay
It was amazing experience in the Fairmont Amman. Property was amazing and the staff were very helpfull. They have amazing restaurants and their Breakfast is one of the best.
Stayed 3 nights in Oct 2023
Response from Mohammad Odeh on 21 Oct,2023
Dear Kiran,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
This hotel was luxurious and friendly. We have stayed here twice because it felt like a home away from home. It may seem ostentatious but the people are so helpful; the food delicious and our room was comfortable.
Stayed 2 nights in Oct 2023
Response from Mohammad Odeh on 17 Oct,2023
Dear Wendy,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

4/10 Poor

Farah

Travelled with group
Disliked: Cleanliness
The rooms were nice and so were the bathroom layouts. However, the room was completely dirty and housekeeping service was bed. They did apologize after I complained but I was not compensated or given a gift although I provided evidence that would have caused some other guest to simply leave the hotel. Staff was not welcoming during check-in but became nice after the complaints.
Response from Mohammad Odeh on 9 Oct,2023
Dear Farah,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Room

10/10 Excellent

Halit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpfull staff Clean
Stayed 2 nights in Oct 2023
Response from Mohammad Odeh on 9 Oct,2023
Dear Halit,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

2/10 Terrible

MUNA

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Mohammad Odeh on 3 Oct,2023
Dear Muna,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to contact you to further understand the problem in order to take the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
This hotel even smells like a 5 star hotel. The staff, the food, the room, the entire building is extraordinary. We had a medical situation that the staff guided us through. Outstanding. Breakfast was delicious. Try the hotel restaurant NUR. The Lebanese food was so yum. We didn't want to leave this place.
Stayed 2 nights in Sep 2023
Response from Mohammad Odeh on 3 Oct,2023
Dear Wendy,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Naser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mohammad Odeh on 2 Oct,2023
Dear Naser,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

hayder

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mohammad Odeh on 2 Oct,2023
Dear Hayder,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

nedal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really excellent stay
Stayed 1 night in Sep 2023
Response from Mohammad Odeh on 29 Sept,2023
Dear Nedal,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

MOHAMMED

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service
Stayed 3 nights in Sep 2023
Response from Mohammad Odeh on 29 Sept,2023
Dear Mohammed,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Siddhartha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very modern, large and and well appointed. The hotel has many upscale high quality restaurants. The concierge was very helpful with making travel arrangements.
Stayed 8 nights in Sep 2023
Response from Mohammad Odeh on 15 Sept,2023
Dear Siddhartha,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate recognizing our team, We will for sure share your kind words with them.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mohammad Odeh on 8 Sept,2023
Dear Peter, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad Odeh Director Of Rooms

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Aug 2023
Response from Mohammad Odeh on 5 Sept,2023
Dear Faisal, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

OMAR, Salwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay!
Stayed 3 nights in Aug 2023
Response from Mohammad Odeh on 5 Sept,2023
Dear Omar, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 Excellent

Saad

Stayed 2 nights in Jul 2023
Response from Faisal Al Husari on 7 Aug,2023
Dear Saad,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2023
Response from Faisal Al Husari on 24 Jul,2023
Dear Ahmed,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

10/10 Excellent

wael, lakeland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in amman and entire world with no exceptions . Super class and super elegent . nothing like it
Stayed 5 nights in Jul 2023
Response from Faisal Al Husari on 24 Jul,2023
Dear Wael,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

10/10 Excellent

Maher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Faisal Al Husari on 10 Jul,2023
Dear Maher,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

RABIH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel worth every penny.
Stayed 1 night in Jul 2023
Response from Faisal Al Husari on 8 Jul,2023
Dear RABIH,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal Al HusariFront Office Manager

10/10 Excellent

iman

Stayed 1 night in Jun 2023
Response from Faisal Al Husari on 24 Jul,2023
Dear ImanWe very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

6/10 Okay

Ali

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty carpet and cigarette smells and bad towels
Stayed 1 night in Jun 2023
Response from Faisal Al Husari on 8 Jul,2023
Dear Ali,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Faisal Al HusariFront Office Manager

10/10 Excellent

RABIH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s truly a 5 star
Stayed 2 nights in Jun 2023
Response from Faisal Al Husari on 30 Jun,2023
Dear RABIH, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with exceptional service. Best hotel in Amman.
Stayed 1 night in Jun 2023
Response from Faisal Al Husari on 22 Jun,2023
Dear Jennifer,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility
Stayed 1 night in Jun 2023
Response from Faisal Al Husari on 17 Jun,2023
Dear Raja, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Faisal Al Husari Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stay for 3 nights after a cycling trip around Jordan… everything was perfect, beautiful room, friendly, helpful staff, couldn’t have wished for more
Stayed 3 nights in May 2023
Response from Faisal Al Husari on 28 May,2023
Dear Paul, We very much appreciate your comments regarding your stay at the Fairmont Amman. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Faisal Al HusariFront Office Manager

10/10 Excellent

Gamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing.. I highly recommend.. was an amazing stay.. I would like especially to thank the man on the reception.. He was very helpful and respectful
Stayed 1 night in May 2023
Response from Faisal Al Husari on 14 May,2023
Dear Gamila, Thank you for choosing to stay at Fairmont Amman and for taking the time to share your positive feedback following your recent visit. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Fairmont; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. We certainly look forward to welcoming you back, hopefully in the very near future for another enchanting experience.Kind regards,Faisal Al Husari Front Office Manager

10/10 Excellent

Bandar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality and great price! Staff and hotel team very accommodating
Stayed 5 nights in Apr 2023
Response from Faisal Al Husari on 1 May,2023
Dear Bandar, Thank you for choosing to stay at Fairmont Amman and for taking the time to share your positive feedback following your recent visit. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Fairmont; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. We certainly look forward to welcoming you back, hopefully in the very near future for another enchanting experience. Yours sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

Usama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Faisal Al Husari on 16 Apr,2023
Dear Usama, We very much appreciate your comments regarding your stay at the Fairmont Amman. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Faisal Al Husari Front Office Manager

10/10 Excellent

Dahlia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and the people are amazing! Staff were super friendly and helpful. Nadeem at the front desk was exceptionally kind. Will definitely return!
Stayed 10 nights in Feb 2023
Response from Management on 6 Mar,2023
Dear Thank you for always choosing to stay at Fairmont Amman and for taking the time to share your positive feedback following your recent visit. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Fairmont; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. We certainly look forward to welcoming you back, hopefully in the very near future for another enchanting experience.Kind regards,Management

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel and service! Food is amazing, particularly the breakfast buffet, so many options! The hotel offered a truly a unique experience in Amman. Spa staffs were particularly nice! Overall highly recommend! This hotel was above and beyond our expectations, wish we could have stayed more.
Response from Fairmont Amman Management on 16 Jan,2023
Dear Sarah, Thank you for rating your experience at Fairmont Amman following your recent visit. We are glad to know that you enjoyed your stay with us and would love to welcome you again shortly. Kind regards

10/10 Excellent

fida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything,nice place,warm welcoming staff
Stayed 1 night in Nov 2022
Response from khaled Al Jamel- General Manager on 13 Nov,2022
Dear fida, Thank you for rating your experience at Fairmont Amman following your recent visit. We are glad to know that you enjoyed your stay with us and would love to welcome you again shortly. Kind regards

6/10 Okay

Muneer

Travelled with family and small children
Disliked: Cleanliness
There was a really bad smell of dogs inside of the closest, I called as soon we checked in, the guy brought me a air freshener and handed it to me, that was very unprofessional from a five stars hotel, I felt he wanted me to do his job. I requested room change but never happened
Stayed 2 nights in Oct 2022