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Reviews of Courtyard Amsterdam Arena Atlas

4 out of 5
Courtyard Amsterdam Arena Atlas
Hoogoorddreef 1, Zuidoost, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 255 out of 541 reviews" "
Rating 8 - Good. 216 out of 541 reviews" "
Rating 6 - Okay. 43 out of 541 reviews" "
Rating 4 - Poor. 20 out of 541 reviews" "
Rating 2 - Terrible. 7 out of 541 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the metro (you can see it) and AFSA Live stadium. Modern room. Professionally-run & maintained facility. No surprises. Just perfect.
Stayed 1 night in Mar 2024
Response from Courtyard Team on 17 Mar,2024
Dear Danielle,Thank you so much for your fantastic review! We are thrilled to hear that you had a perfect experience during your stay with us. It's great to know that you appreciated the modern room and our close proximity to the metro and AFAS Live stadium. Providing our guests with a professionally-run and well-maintained facility is always our goal, and we're delighted that we met your expectations.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If you have any further comments or requests, please don't hesitate to reach out to us.Warm regards,

10/10 Excellent

Mikey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good gym, restaurant bar is fairly expensive but the whole of Amsterdam is, easy commute by tram to the centre and easy train to and from the airport
Stayed 4 nights in Feb 2024
Response from Courtyard Team on 10 Mar,2024
Thank you for your kind words and review, Mikey!

10/10 Excellent

Marianna

Travelled with partner
Liked: Amenities
Well located and close to concert venues . Spacious and equipped rooms. Some vegan options for breakfast
Stayed 1 night in Mar 2024
Response from Courtyard Team on 10 Mar,2024
Thank you for your kind words and review, Marianna!

8/10 Good

Marije

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Als je een stil en rustig hotel zoekt, dan is dit een aanrader. Goede faciliteiten zoals een gym en een kleine snack shop, bar, restaurant etc. Wij hebben een drankje genomen in de bar, wel wat weinig keus qua bar hapjes. Ook was er onderbezetting en duurde het daardoor wat langer allemaal; overigens wel een vriendelijke barman. Verder vonden we het raar dat housekeeping na aankloppen de kamer inkwam, ondanks dat wij duidelijk ‘occupied’ hebben geroepen. Ze bood wel haar excuses aan, maar toch.. Al met al zou ik hier zeker terugkomen, vanwege de locatie, goede hygiene in de kamers en de rust.
Stayed 1 night in Feb 2024
Response from Courtyard Amsterdam Arena Atlas Team on 29 Feb,2024
Beste Marije,Hartelijk dank voor het delen van uw ervaringen. We waarderen het dat u de tijd heeft genomen om uw feedback met ons te delen.Het verheugt ons te horen dat u ons hotel aanbeveelt voor de rustige sfeer en goede faciliteiten, zoals de fitnessruimte en de kleine snackshop. Onze excuses voor het beperkte assortiment barhapjes en de vertraging in de service als gevolg van onderbezetting. We zullen zeker kijken naar manieren om onze service te verbeteren.Het spijt ons dat het voorval met housekeeping wat ongemak heeft veroorzaakt. We zullen dit bespreken met ons team om ervoor te zorgen dat dergelijke situaties in de toekomst worden vermeden.Desondanks zijn we verheugd dat u over het algemeen een positieve ervaring had en dat u overweegt om terug te keren vanwege de locatie, goede hygiëne en rust. We kijken ernaar uit om u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet,Courtyard Amsterdam Arena Atlas Team

4/10 Poor

Lynn

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No room service over two nights.
Stayed 2 nights in Jan 2024
Response from Courtyard Amsterdam Arena Atlas Team on 8 Feb,2024
Dear Lynn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the lack of room service over the two nights of your stay. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret falling short of your expectations.We understand the importance of prompt and reliable room service, and we are actively addressing the issue to ensure that this does not happen in the future. Our team is committed to providing a seamless and enjoyable experience for all our guests, and we appreciate you bringing this to our attention.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,Courtyard Amsterdam Arena Atlas Team

8/10 Good

Dwipa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect near to the train station. Make it easier to go to other place. The only things I don’t like is the carpet inside the rooms is look so dirty.
Stayed 2 nights in Jan 2024
Response from Courtyard Amsterdam Arena Atlas Team on 8 Feb,2024
Dear Dwipa,Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you found our location convenient, being near the train station and providing easy access to other places. Your positive feedback is truly appreciated.We also appreciate your honest feedback regarding the condition of the carpets inside the rooms. We apologize for any inconvenience this may have caused. Rest assured, we take your comments seriously, and we are actively working to address and improve the cleanliness of our room carpets. Our housekeeping team will be more vigilant in ensuring a pristine environment for our guests.Your feedback is invaluable to us, as it helps us identify areas for enhancement. We hope that this isolated concern does not deter you from choosing us for your future stays, as we are committed to providing an even more enjoyable experience.If your travels bring you back to the area, we would love the opportunity to welcome you again and showcase the improvements we have made.Thank you for choosing us, and we appreciate your understanding.Warm regards,Courtyard Amsterdam Arena Atlas Team

10/10 Excellent

yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for concerts
Stayed 1 night in Dec 2023
Response from Courtyard Amsterdam Arena Atlas Team on 10 Dec,2023
Dear Marianna,Thank you for sharing your feedback with us! We're delighted to hear that our hotel's location was convenient for your concerts. We strive to provide a comfortable and accessible experience for our guests, especially those attending events nearby.If there are any specific aspects of your stay that you found particularly enjoyable or areas where we can improve, please feel free to let us know. Your input is valuable to us, and we appreciate the opportunity to enhance our services.We hope to have the pleasure of welcoming you back for future events or visits. If there's anything we can do to make your next stay even better, please don't hesitate to inform us.Thank you for choosing our hotel, and we look forward to hosting you again soon!Best regards,Courtyard Amsterdam Arena Atlas Team

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a really pleasant stay at this hotel. I chose the location due to going to an event at the nearby arena, which was walking distance. Excellent transport links into Amsterdam, nice, clean room and a delicious breakfast. I’d certainly stay here again.
Stayed 2 nights in Nov 2023
Response from Courtyard Amsterdam Arena Atlas Team on 10 Dec,2023
Dear Martyn,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a pleasant stay and that our hotel's location, especially its proximity to the nearby arena, met your needs. It's great to know that you found the transport links convenient and that you enjoyed a nice, clean room as well as a delicious breakfast.Your kind words are truly appreciated, and we're delighted to hear that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay in the future.If there's anything specific you enjoyed or if there are areas where we can further improve, please feel free to let us know. We value your feedback and strive to make each guest experience memorable.Thank you once again, and we can't wait to host you on your next visit.Best regards,Courtyard Amsterdam Arena Atlas Team

10/10 Excellent

Kimeka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super cozy, clean, comfortable with spacious and updated rooms. The staff was extremely accommodating, helpful and overall warm and inviting. The location is also very convenient as it is in the vicinity of restaurants, supermarkets, pharmacy, transit, and isnt too far from site seeing areas. Considering that i was traveling from the USA, i was happy that they also offered adapters for charging my devices. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Courtyard Amsterdam Arena Atlas Team on 14 Nov,2023
Dear Kimeka,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel cozy, clean, and comfortable. Our team takes great pride in providing warm and inviting service, so it's wonderful to know that you found them accommodating and helpful.We're glad our location worked well for you, offering convenience with easy access to restaurants, supermarkets, pharmacies, transit, and sightseeing areas. It's always our goal to make our guests' stays as enjoyable and stress-free as possible.We understand the importance of staying connected, especially when traveling internationally, and we're pleased that you appreciated the availability of adapters for your devices.Thank you for the high recommendation! We look forward to welcoming you back on your next visit. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more.Best regards,Courtyard Amsterdam Arena Atlas Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities
Particularly polite and thoughtful staff. Fridge and iron in every room. Perfect for business travel
Stayed 2 nights in Sep 2023
Response from Courtyard Amsterdam Arena Atlas Team on 25 Sept,2023
Dear Arnaud,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly delighted to hear about your positive experience and appreciate your kind words.It's wonderful to know that you found our staff to be particularly polite and thoughtful. Our team takes great pride in providing exceptional service and ensuring that our guests feel welcome and well-cared for throughout their stay. Your recognition of their efforts is greatly appreciated and serves as motivation to continue exceeding our guests' expectations.We're pleased to hear that you found the in-room amenities, such as the fridge and iron, to be convenient for your needs. We understand that these details can make a significant difference during a business trip, and we strive to provide a comfortable and productive environment for our business travelers.Your feedback is valuable to us, and we are thrilled to have been a part of your successful business trip. We look forward to welcoming you back in the future, and if there's anything specific you loved about your stay or any suggestions you may have for us to further enhance your experience, please do not hesitate to let us know.Warm regards,Courtyard Amsterdam Arena Atlas Team

10/10 Excellent

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very close to the station and convenient.
Stayed 2 nights in Sep 2023
Response from Courtyard Arena Atlas Hotel Team on 20 Sept,2023
Dear Mayumi,Thank you for taking the time to share your experience! We're delighted that you found our location very convenient and close to the station. Providing easy access for our guests is a priority, and we're pleased that it met your expectations.If there's anything else you'd like to mention or any way we can further enhance your experience during future stays, please feel free to reach out. We look forward to welcoming you back the next time you're in the area!Warm regards, Courtyard Arena Atlas Hotel Team

8/10 Good

Melissa

Stayed 2 nights in Jul 2023

10/10 Excellent

Abel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s nice and quiet. I would highly recommend.
Stayed 4 nights in Jul 2023
Response from Courtyard Arena Atlas Hotel Team on 20 Sept,2023
Dear Abel,Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed your stay with us and found our location to be nice and quiet. Providing a peaceful environment for our guests is always a top priority for us.Your recommendation means a lot to us, and we truly appreciate it. If you have any suggestions for how we can make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards, Courtyard Arena Atlas Hotel Team

4/10 Poor

Anna

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service
Slow check in service. Long queues, only 1 person working. Room downgraded. Bar was closed at 11pm. Bothered at 8am to clean the room. Check out long. Printed 5 A4 pages for the receipt
Stayed 1 night in May 2023
Response from Hotel Courtyard Amsterdam Arena on 29 May,2023
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. Your feedback is very important to us. We are always looking to improve our services.We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

paul

Stayed 1 night in May 2023
Response from Hotel Courtyard Amsterdam Arena on 29 May,2023
Dear Mr. Plominski,Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. Your feedback is very important to us. We are always looking to improve our service.We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was great. The breakfast was fantastic and the room was quiet with a comfortable bed.
Stayed 4 nights in Apr 2023
Response from Alice on 29 Apr,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Should you have any further feedback, in order to improve our service to you as a guest, please feel free to reach out to us directly. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Team Courtyard Amsterdam Arena Atlas.

10/10 Excellent

Nathalie

Stayed 2 nights in Apr 2023
Response from Chiara on 22 Apr,2023
Dear Natalie, thank you for your review. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious room, useful fridge, good location
Stayed 4 nights in Feb 2023
Response from Courtyard Arena Atlas on 25 Feb,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Should you have any further feedback, in order to improve our service to you as a guest, please feel free to reach out to us directly. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Team Courtyard Amsterdam Arena Atlas.

10/10 Excellent

bijan

Stayed 1 night in Feb 2023
Response from Courtyard Arena Atlas on 25 Feb,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Should you have any further feedback, in order to improve our service to you as a guest, please feel free to reach out to us directly. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Team Courtyard Amsterdam Arena Atlas.

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Team Courtyard Amsterdam Arena Atlas on 9 Dec,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean. Staff were very helpful and the location is very good too.
Response from Courtyard Amsterdam Arena Atlas on 3 Dec,2022
Dear Isabel, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans in Amsterdam
Great location for event at Stadium. Food & coffee options within walking distance. Easy check in, 5 min walk to train station, clean & inviting staff! Will stay again if the opportunity presents itself.
Stayed 1 night in Oct 2022
Response from Team Courtyard Amsterdam Arena Atlas on 31 Oct,2022
Dear Jennifer, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

Taline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in and very friendly staff
Stayed 1 night in Oct 2022
Response from The Courtyard Team on 25 Oct,2022
Dear Mr Taline,On behalf of our team we would like to thank you very much for your kind words! We hope to accommodate you again in the near future!

8/10 Good

Michael

Stayed 5 nights in Oct 2022
Response from Courtyard Team on 20 Oct,2022
Dear Michael, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location across from railway station. 14 minutes from Airport. Friendly front desk. Nice rooms. Overall good place for first night in Amsterdam.
Stayed 1 night in Sep 2022
Response from Courtyard Amsterdam Arena Atlas on 23 Sept,2022
Dear Richard, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

4/10 Poor

Ciara M

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Really disappointed in my stay here. Very different level of service from other Marriott properties I have stayed at We stayed at this hotel while on vacation. 4 nights and 5 days. It's about a 15-20 minute taxi/uber ride into the city. But if you prefer a quieter area this is a perfect location. This hotel is also near a train station which will assist you in getting around. When we first checked into the hotel, we were placed in a room where the sink did not function properly. We notified the front desk and were promptly moved to another room. Plumbing worked but there were many scratches, marks and stains all over the walls in the bedroom area and bathroom. Housekeeping here is terrible. There was not a day that went by that we did not have to ask the front desk MULTIPLE times for towels so that we could shower. Housekeeping would come into the room, make our beds and leave. They only took our trash twice during our stay and never refreshed the towels. They took our old, used towels twice without us having to ask. It was not pleasant returning to the hotel after a day of exploring and not knowing whether you would have towels to bathe. We were also never given a new bar of soap for washing our hands. One night we ordered room service that was delivered to our room. When we were finished, we placed it outside our door thinking someone would do a night round and pick it up for us. Which is what we are accustomed to at any other hotel. The next morning, the tray was still th
Stayed 4 nights in Aug 2022
Response from Chiara on 12 Sept,2022
Dear Ms. Ciara, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

6/10 Okay

Alizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Housekeeping wasn’t consistent and we had to request towels and toilet paper more than a few times. No laundry facility on-site and the one offered would have been over €300. The breakfast was very expensive. €24 per person per day. The other Marriott’s we stayed at it was included. The location is great and the staff was friendly.
Stayed 7 nights in Aug 2022
Response from Chiara on 25 Aug,2022
Dear Alizabeth, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and very helpful. There was always some at the front desk. The room was spacious, clean and smelled good.
Stayed 6 nights in Aug 2022
Response from The Courtyard Amsterdam Arena Atlas Team on 12 Aug,2022
Dear Mr Steven, We would like to thank you very much for your kind words! We hope to welcoming you again in the near future!

8/10 Good

Jairo ruiz

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, updated and clean, receptionist were friendly and helpful
Stayed 3 nights in Jul 2022
Response from Team Courtyard Amsterdam Arena Atlas on 5 Aug,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

6/10 Okay

Shaye

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice hotel, rooms are nice and the grounds are as well. Short walk to the arena. The issue I had was with the air conditioning in the room. The thermostat didn’t work properly and despite my asking a number of times, the hotel didn’t address the issue or fix it. That was disappointing.
Stayed 2 nights in Jul 2022
Response from Courtyard Amsterdam Arena Atlas Team on 31 Jul,2022
Dear Shaye, we are very sorry to hear that the issue with the air conditioning was not solved. We hope to provide the best service during your next stay with us.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there a few times - nice place - a typical decent hotel
Stayed 3 nights in Jun 2022
Response from Team Courtyard Amsterdam Arena Atlas on 11 Jun,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Team Courtyard Amsterdam Arena Atlas on 11 Jun,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Senada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Team Courtyard Amsterdam Arena Atlas on 30 May,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

4/10 Poor

S.A.M.

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Unique the Area where the hotel is, easy publick transport at 200 m. For the rest NOT ok: at arrival we got for a room for handicapt people without telling us at reception. No Dutch support language!!! Seagull for the room on a flat roof who were making noise early in the morning. The shower did not give enough water to wash out youre hair!! The breakfirst in hotel was not ok for a 4 star hotel. Ford example two things: Whitebread sandwich was too hard baken!!! Boiled eggs cold (no kept warm) And at check out: not even the question: was you’re stay at the hotel ok??? Unbeliveble for 4 start hotel!!!
Stayed 2 nights in May 2022
Response from Team Courtyard Amsterdam Arena Atlas on 11 Jun,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

ngoc

Travelled with group
Liked: Staff & service
Conveniently located next to major transportation hub.
Stayed 1 night in May 2022
Response from Team Courtyard Amsterdam Arena Atlas on 11 Jun,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Luther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to public transit.
Stayed 2 nights in Apr 2022
Response from Team Courtyard Amsterdam Arena Atlas on 8 May,2022
Dear Luther, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 4 nights in Apr 2022

4/10 Poor

Shea Rou

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad experience
I leave a “do not disturb” note on the door knob but the staff still entered the room without informing me, this is unacceptable. Took away towels and never replace it after. I really do not understand the intention of entering the room because the bed wasn’t made as well so I questioned the staff but all they said was just sorry. Totally do not expect this from a 4 stars hotel!
Stayed 4 nights in Mar 2022
Response from Team Courtyard Amsterdam Arena Atlas on 7 Apr,2022
Dear Guest, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your rating and comments about your experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly. They took care of me right away even I was early to check in. The location was great, the metro/train station is just right across. Perfect location to explore the city and plenty of restaurants nearby. Highly recommend this hotel.
Stayed 5 nights in Dec 2021
Response from Team Courtyard Amsterdam Arena Atlas on 20 Dec,2021
Dear Raymon, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

Abdulaziz

Stayed 3 nights in Nov 2021
Response from Team Courtyard Amsterdam Arena Atlas on 5 Dec,2021
Dear Abdulaziz, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating and positive comments about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Daniel on 26 Nov,2021
Hi Tony Many thanks for your rating! Stay safe and enjoy your weekend! your Moxy Utrecht Crew

10/10 Excellent

Murtaza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Team Courtyard Amsterdam Arena Atlas on 24 Oct,2021
Dear Murtaza, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas. We would like to thank you for your fantastic rating about your experience. We hope to serve you again whenever your travels bring you back to Amsterdam. Sincerely, Team Courtyard Amsterdam Arena Atlas

8/10 Good

Ronit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable hotel close to Amsterdam and airport
Needed a flexible place close to the airport fir a week at a reasonable rate
Stayed 3 nights in Aug 2021
Response from Elisa on 25 Aug,2021
Dear Ronit, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas and sharing your experience. We would like to thank you for your fantastic rating. We hope to serve you again whenever your travels bring you back to Amsterdam and wishing you a great day. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very nice staff.
Stayed 11 nights in Jul 2021
Response from Elisa on 20 Aug,2021
Dear Simon, Thank you for choosing to stay at the Courtyard Amsterdam Arena Atlas and sharing your experience. We would like to thank you for your fantastic rating. It is great to see that you have enjoyed your stay. We hope to serve you again whenever your travels bring you back to Amsterdam and wishing you a great day. Sincerely, Team Courtyard Amsterdam Arena Atlas

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020