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Reviews of Hotel Pontsteiger

4 out of 5
Hotel Pontsteiger
Pontsteiger 343, Amsterdam, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 241 reviews" "
Rating 8 - Good. 62 out of 241 reviews" "
Rating 6 - Okay. 29 out of 241 reviews" "
Rating 4 - Poor. 18 out of 241 reviews" "
Rating 2 - Terrible. 4 out of 241 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, friendly and helpful staff, and convenient location. Like the concrete ceilings and industrial feel. The room did not have a fridge nor a curtain on the shower so there was a cold breeze while I showered. Windows don’t open.
Stayed 1 night in Feb 2024
Response from Tim Hotel Pontsteiger on 28 Feb,2024
Thank you for your review and for choosing to stay with us. We're pleased to hear that you enjoyed our friendly and helpful staff, as well as our convenient location. We appreciate your feedback regarding the room amenities and have noted your comments about the lack of a fridge and curtain on the shower. Please be informed that the windows in our rooms are fixed for safety reasons and to maintain a non-smoking environment throughout the hotel. We apologize for any inconvenience this may have caused during your stay. Please know that we take your feedback seriously and will use it to improve our services. We hope to have the opportunity to welcome you back in the future. If you have any further concerns or requests, please don't hesitate to let us knowKind regards,Tim Team Hotel Pontsteiger

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Response from Diego Team Hotel Pontsteiger on 17 Feb,2024
Hi Aaliyah,Thank you for your wonderful review! We're delighted to hear that you found our hotel lovely. We look forward to welcoming you back for another fantastic experience in the future.Best regards,

6/10 Okay

Kathryn

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Nov 2023
Response from Taisiia on 12 Nov,2023
Dear Kathryn, Thank you a lot for choosing us for your stay and being honest about your experience at Hotel Pontsteiger. Shall you pass by Amsterdam in the future, we will be more than happy to host you again!Kind regards,TaisiiaTeam Hotel Pontsteiger

4/10 Poor

Fiona

Stayed 1 night in Oct 2023
Response from Kind regards, on 28 Oct,2023
Dear Ms Fiona,Thank you for posting a review about your stay in Hotel Pontsteiger. We are sorry to see that you had a negative experience regarding your stay. We will share your feedback with the management.If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger

8/10 Good

pascale

Liked: Cleanliness, staff & service, amenities
Staff are very great and helpful
Stayed 1 night in Oct 2023
Response from Kind regards, on 3 Oct,2023
Dear Mr/Ms Pascale,Thank you for posting a review about your stay in Hotel Pontsteiger. We are happy to hear that you gave our hotel a 4. Thank you for the nice compliments about the staff, we will share them with our colleagues. If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger

6/10 Okay

Majid

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kind regards, on 11 Sept,2023
Dear Mr/Ms Majid,Thank you for posting a review about your stay in Hotel Pontsteiger. If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Funky hotel close to free ferry port
This hotel is about a scenic 25 minutes walk from Amsterdam Central Station. Outside the hotel is a free ferry across the river to NDSM, from there there is another regular free ferry that takes you to Amsterdam Central Station. The hotel is located on the ground floor of a funky larger complex. The staff are friendly and welcoming. Room was smallish, but with a huge walk in shower. Cleanliness downgraded after rubbish found behind the curtain on arrival, probably an oversight. Would stay here again though.
Stayed 4 nights in Aug 2023
Response from Kind regards, Kristina - Team Hotel Pontsteiger on 1 Sept,2023
Dear Mr/Ms Simon,Thank you for posting a review about your stay in Hotel Pontsteiger. We are happy to hear that you gave our hotel a (score). Thank you for the nice compliments about (subject of compliments), we will share them with our staff. If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and wonderful staff
Stayed 2 nights in Aug 2023
Response from Kind regards, Kimberley - Team Hotel Pontsteiger on 27 Aug,2023
Dear Carl,Thank you for this wonderful score. We will share this with the staff. We hope to welcome you again in the future.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Kind regards, Mirthe Team Hotel Pontsteiger on 24 Jul,2023
Dear Ms. Armstrong, Thank you for leaving us a positive review. We hope to welcome you again next time you visit Amsterdam!

10/10 Excellent

Nasimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from Kind regards, Kimberley - Team Hotel Pontsteiger on 23 May,2023
Dear Nasimah,Thank you for this wonderful score! We are happy to welcome you again in the future.

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, amenities
The view of the boats is the only thing going for this place. Definitely should not be considered 4 star.
Stayed 2 nights in Feb 2023
Response from Kind regards, Kristina - Team Hotel Pontsteiger on 17 Mar,2023
Dear David,Thank you for taking the time to leave a review, and we are sorry to hear that your stay was not what you had in mind. We see that you were upgraded for free into a water view room, but if there is anything we could have done differently, we would love to hear about it. We look forward to your response and wish you a lovely day.

2/10 Terrible

Daniel

Stayed 1 night in Feb 2023
Response from Kind regards, Kimberley - Team Hotel Pontsteiger on 23 Mar,2023
Dear Daniel,We are sorry to see that your stay at Hotel Pontsteiger was not as you wanted it to be. As there is no feedback with this score we are not sure what influenced your sta. We do hope that you will give Hotel Pontsteiger another chance in the future.

4/10 Poor

Amelia

Travelled with group
Liked: Staff & service
Stayed 3 nights in Jan 2023
Response from KST on 4 Feb,2023
Dear Amelia,Thank you for taking the time to send this review. As there is no feedback we are unsure what influenst your stay in Hotel Pontsteiger to be not as expected. We do hope that you will give Hotel Pontsteiger another chance in the future. Kind regards, Kimberley - Team Hotel Pontsteiger

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Reception Hotel Pontsteiger on 23 Dec,2020
Dear John, Let us thank you for your review about your recent stay in Hotel Pontsteiger, Amsterdam. We are thrilled to know you have had an amazing stay and we would always like to see you back. Best wishes, Anastasiia Reception Hotel Pontsteiger.

10/10 Excellent

Marco T.

Liked: Cleanliness
Pleasantly surprised
Very nice rooms and service.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Reception Hotel Pontsteiger on 17 Sept,2020
Dear Anonymous, Thank you for your review. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Joshuakenny, Portsmouth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was swapped to a different hotel because of parking issues, stayed at sister hotel Roemer. Amazing staff, very comfortable bed and had a jacuzzi bath! Very good location, right in the centre of town. The origional hotel also looked lovely, staff were very helpful when it came to transferring me to the Roemer.
Stayed 2 nights in Sep 2020
Response from Reception Hotel Pontsteiger on 7 Sept,2020
Dear Mr. Kenny, Thank you for taking the time to write a review about your stay. We are happy to read that you were happy with our colleagues from the sister hotel, the comfortable bed and the jacuzzi bath! Thank you for the kind words. We hopen you will stay with us again in the future! With kind regards, Team Hotel Pontsteiger

4/10 Poor

John

Disliked: Staff & service
Stayed 2 nights in Aug 2020
Response from Reception Hotel Pontsteiger on 11 Sept,2020
Dear John, Thank you for your review and for staying with us. If travels bring you back to Amsterdam, you are more than welcome to visit us again. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Reception Hotel Pontsteiger on 24 Aug,2020
Dear J, Thank you for stay at Hotel Pontsteiger. We are happy to read that you give your stay a 10 out of 10! We hope to see you again. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

MH, Prg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, positive/smiling all the time. Interiors were built to the detail, full of light, great paintings, perfect rental bikes....we felt very welcomed. Thanx.
Stayed 2 nights in Jul 2020
Response from Reception Hotel Pontsteiger on 11 Jul,2020
Dear guest, We thank you for the recent stay with us and for taking the time to write this review. We are very happy to read that the stay and decor was up to your satisfaction. We hope to welcome you back in the near future. Warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location very much. My room didn't have a view (it was an 'inside' room) but as I was out all day from early at a conference it was not a problem and it was dark enough when I wanted to go to sleep. The bathroom facilities were well appointed and I liked the toiletries very much - they smelt clean and fresh rather than being overly fragranced. The staff on the desk were very helpful as well and I was impressed that they switched easily from Dutch to English (I am fluent in both) and nothing was too much hassle. The hotel is on the No 48 bus route making it a very easy commute to town (7 minutes to Centraal Station) and the recommendation to try Pikoteo for my evening meal (practically across the road) as I arrived quite late on my first evening was really welcomed.
Stayed 2 nights in Mar 2020
Response from Team Hotel Pontsteiger on 8 Mar,2020
Dear Mr. Anonymous, We thank you for the recent stay with us and for taking the time to write this review. We are very happy to read that the room, stay, location and cleanliness was up to your satisfaction. We thank you once more for such high scores and for the compliments. We hope to welcome you back in the near future. Warm regards,

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Amsterdam
Love it here. Would definitely come back!
Stayed 1 night in Mar 2020
Response from reception on 8 Mar,2020
Dear Marcus, Thank you very much for your great review about your stay at Hotel Pontsteiger. If travels brings you back to Amsterdam, we are more than happy to welcome you again. With warm regards, Team hotel Pontsteiger

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Feel the only down side was room was small and No hanging space. For or clothes considering we were staying 3 days even with more Than the 4 hangers that were there was no were else to hang them and small mirror for both people to get ready In room as there was none in toilet. Was shame as didn’t mind the 30 min walk to centre and was a bus if I had needed it. Staff were very friendly as was a plus and did enjoy Amsterdam even with the terrible weather didn’t put us off .
Stayed 3 nights in Feb 2020
Response from reception on 28 Feb,2020
Dear Anonymous, First of all we would like to thank you for the recent stay with us and for taking the time to share your experience about your stay in Hotel Pontsteiger. We appreciate your feedback, as we are always aiming to improve our performance and services. Our sincerest apologies for the inconvenience you have experienced with the hanging space. It is very unfortunate to read you were not satisfied with this. We are very happy to read that you were satisfied with our location and our staff. Thank you for your feedback regarding the hanging space and the small mirror. We will investigate and we will try our best to improve this. If travels brings you back to Amsterdam, we are more than happy to welcome you again. With warm regards, Team hotel Pontsteiger

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Team Hotel Pontsteiger on 19 Feb,2020
Dear anonymous, We thank you for the recent stay with us and for taking the time to leave this review. We are very happy to see such a good scores, that means the stay was up to your satisfaction. We hope to welcome you back in the near future. Warm regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was fine, besides the huge pillar in the middle of the room making it hard to walk around the bed. The room was clean and warm and the bed was very comfy. The staff members that checked us in were quite rude and abrupt with us. We weren’t told the hotel doesn’t accept cash and the staff didn’t seem to be willing to help us when we had no debit/credit card to pay for the city tax.
Stayed 3 nights in Jan 2020
Response from Reception Hotel Pontsteiger on 9 Feb,2020
Dear Anonymous, Thank you for your recent stay with us and for taking the time to write this review. We are happy to read that the room was up to your satisfaction. However, we are very sorry you may experienced some discomfort in our facilities, we will our best to make this more clear to the agencies and our future guests. We hope to welcome you back in the near future. Warm regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from reception on 2 Feb,2020
Dear Ananymous, Thank you for posting a review about your stay in Hotel Pontsteiger. Should travels bring you back to Amsterdam, we would be happy to host you again. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff amazing very friendly and so helpful . Rooms lovely and beds really comfy , I had room 16 and loved it my sons were in rooms 14 and 15 and there rooms a little smaller but still very nice and comfortable . So easy to get to and from city centre , just a bus 3 stops away or a free boat that u can get right outside hotel . Entrance easy to find just look for sign's of a restaurant . Staff decorated my son's room with balloons and banners for 21st birthday and gave him and he's girlfriend a free drink . Would most defiantly stay there again .
Stayed 2 nights in Jan 2020
Response from Reception Hotel Pontsteiger on 25 Jan,2020
Dear Anonymous, Thank you very much for taking the time to write this review, we appreciate it a lot. We are very happy to read that the stay was up to your satisfaction. We thank you once more for the compliments to our staff and hotel. We hope to welcome you back in the near future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Reception on 14 Jan,2020
Dear Mr/Ms, Thank you for posting a review about your stay in Hotel Pontsteiger. We are very happy to hear that you gave your stay a 10 out of 10! We hope to welcome you again in the future. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful building with a view and very accommodating staff
Stayed 3 nights in Jan 2020
Response from Reception on 12 Jan,2020
Dear Sir, Madam, We are very happy to read that you enjoyed your stay in our hotel and especially our building with view and our staff. If travels bring you back to Amsterdam, you are more than welcome to visit us again. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Reception on 8 Jan,2020
Dear Mr. Javier, Thank you for your kind review. We are very happy you give us a 10 out of 10. If travels bring you back to Amsterdam, you are more than welcome to visit us again. With kind regards, Camille Team Hotel Pontsteiger

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Reception on 6 Jan,2020
Dear Sir/ Madam, Thank you for your review. If travels bring you back to Amsterdam, you are more than welcome to visit us again. Warm regards, Camille Team Hotel Pontsteiger

10/10 Excellent

Mili, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, the lake view was nice too. Staff was very polite, they explained everything about the city and suggested what bus/train routes we can use. Would definitely go back.
Stayed 1 night in Dec 2019
Response from Receptie on 14 Dec,2019
Dear Ms Mili, Thank you for posting a review about your stay in Hotel Pontsteiger. We are very happy to hear that you've enjoyed the view and our service. We hope to see you back in the future. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, really enjoyed and loved this hotel . Only downfall is no fridges in rooms and not enough space to put your clothes and stuff . But was a great hotel !!!
Stayed 3 nights in Dec 2019
Response from Reception on 8 Dec,2019
Dear Ms Sophie, Thank you for writing a review about your stay in Hotel Pontsteiger. We are happy that you gave our hotel the highest score possible. Thank you for the feedback about the fridges and the space in the room. We would be happy to welcome you again in the future. With kind regards, Team Hotel Pontsteiger

10/10 Excellent

Akinyemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility with a view
Hotel Ponsteiger is a top notch facility located in a beautiful building with great architecture located within a 30 minute walking distance of Amsterdam Centraal. It's got all amenities you will need for a good night stay and waking up to the Bayview and the morning sunrise is truly a remarkable experience.
Stayed 1 night in Dec 2019
Response from Joselyn on 4 Dec,2019
Dear Mr. Akinyemi, Thank you very much for taking the time to write this review and for such a high score. We are very happy to read that the room and the stay was up to your satisfaction. We hope to welcome you back in the near future. Warm regards,

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Joselyn on 3 Dec,2019
Dear Mrs. Claudia, Thank you very much for you feedback and for such a high score, we are so happy. We hope to welcome you back in the near future. Warm regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
The room that we was given had massive windows that look out on the hallway, so anyone walking passed could just look into our room. so it was like there wasn’t any privacy. We had to have the curtains closed all the time.
Stayed 3 nights in Nov 2019
Response from Team Hotel Pontsteiger on 2 Dec,2019
Dear Sir / Madam, Thank you for your review. We appreciate your feedback as we always want to improve our performance and services. The room you have booked is the inside room, the room description also states that the room has no windows. Our reception is available 24/7, we would have liked to find a solution for this situation during your stay. If travel brings you back to Amsterdam, you are more than welcome to visit us again. With kind regards, Team hotel Pontsteiger

10/10 Excellent

Nicholas E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Reception on 30 Nov,2019
Dear Mr Nicholas, Thank you for posting a review about your stay in Hotel Pontsteiger. We are very happy to hear that you gave your stay a 10 out of 10! Should travels bring you back to Amsterdam, we would be happy to host you again. With kind regards, Team Hotel Pontsteiger

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Reception on 28 Nov,2019
Dear Sir/Madam, Thank you for your feedback. We hope you enjoyed your stay with us. If travels bring you back to Amsterdam, you are more then welcome to visit us again. With kind regards, Team hotel Pontsteiger

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city with a nice walk (ca.30 minutes) along the water to the Central Station. Really friendly staff who looked after us for the stay. Views from the hotel are stunning looking out over the harbour.
Stayed 4 nights in Nov 2019
Response from Pam on 20 Nov,2019
Dear Sir/Madam, Thank you for taking the time to give us feedback. We are happy to hear that you enjoyed your stay in our hotel. We hope to welcome you again in the future! Kind Regards, Team Hotel Pontsteiger

10/10 Excellent

SAMUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Team Pontsteiger. on 10 Nov,2019
Thank you for your kind review. You are most welcome to Hotel Pontsteiger and we are looking forward to your arrival.

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from davidmlinar on 6 Nov,2019
Dear Sir Madam, Thank you for taking the time to give us feedback. We hope to welcome you again in the future. Kind Regards, Team Hotel Pontsteiger

10/10 Excellent

Huzaifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My parents had stayed there and they loved it, everything was amazing. and the staff were very friendly. They asked me to give suggestion to the hotel management to give breakfast with the booking prices
Stayed 3 nights in Oct 2019
Response from Joselyn on 2 Nov,2019
Dear Mrs. Huzaifa, We thank your parents for the recent stay with us and to you for taking the time this review. We are happy to read that your parents enjoyed the stay and was up to their satisfaction. However we are sorry they may experienced some missing information, we are going to try our best to improve that. Warm regards,

8/10 Good

Mark

Stayed 2 nights in Oct 2019

6/10 Okay

olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly service - however no windows in our room which was very claustrophobic!
Stayed 2 nights in Oct 2019
Response from Pam on 26 Oct,2019
Dear Mrs. Olivia, Thank you for taking the time to give us feedback. We are happy to hear that you enjoyed your stay in our hotel. You booked an indoor room, this has indeed no windows or view on the water. It is sad to hear that you didn't get a good feeling about it. However, there is a 24-hour reception so we would like to hear from you so that we might have been able to do something for you. We hope to welcome you again in our hotel and that the room would be more to your liking. Kind Regards, Team Hotel Pontsteiger

6/10 Okay

Bernie

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Oct 2019
Response from Reception Hotel Ponsteiger on 9 Oct,2019
Dear Anonymous, Thank you for taking the time to review Hotel Pontsteiger! We hope you had a pleasant stay with us. Please do not hesitate to contact us with further feedback or questions. Kind regards, Team Hotel Pontsteiger

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, easy bus ride to central station. Breakfast very nice.
Stayed 2 nights in Sep 2019
Response from Pam on 2 Oct,2019
Dear Lisa, Thank you for taking the time to give us feedback. We are very happy to hear that you were enjoying yourself and that we could be of good service. We hope to welcome you once more and wish you a pleasant stay again

8/10 Good

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Team hotel Pontsteiger on 21 Sept,2019
Dear Luciano, Thank you for your review. We are very happy to read that you enjoyed your stay with us. If travels bring you back to Amsterdam, you are more than welcome to visit us again. With kind regards, Camille Team hotel Pontsteiger

8/10 Good

Paul

Stayed 1 night in Sep 2019