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Reviews of YOTELAIR Amsterdam Schiphol - Transit Hotel

3 out of 5
YOTELAIR Amsterdam Schiphol - Transit Hotel
Vertrekpassage 118, Schiphol

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 561 reviews" "
Rating 8 - Good. 189 out of 561 reviews" "
Rating 6 - Okay. 89 out of 561 reviews" "
Rating 4 - Poor. 57 out of 561 reviews" "
Rating 2 - Terrible. 44 out of 561 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hafizullah

Disliked: Cleanliness, staff & service, amenities
this place should not be advertised as a hotel it is garbage
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Crew on 1 May,2024
Dear Hafiz,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We would like to get in touch with you and see what could be improved.We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

4/10 Poor

Candice

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It took us forever to find the location and we received several different answers from the airport staff as to where to go. We ended up being told to exit the airport, just to be told we had to go back through. The shower didn’t drain properly and the drain made a loud sucking sound. We couldn’t control our own air temperature and the tv wouldn’t turn on. There was also a very loud noise during the night coming from somewhere.
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Crew on 1 May,2024
Dear Candice,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We would like to get in touch with you and see what could be improved.We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
I was pleasantly surprised. It was quite clean and I got the best sleep I had in months! It is inside security so it reduced time and stress. I love this place. Thank you for a wonderful stay.
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Crew on 1 May,2024
Dear Jeff,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards

8/10 Good

pierre-yves

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Crew on 1 May,2024
Dear Pierre,Thank you for the good rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards

4/10 Poor

Pavneet

Travelled with family, Travelled with partner
Disliked: Staff & service
Overall not satisfied
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Team on 23 Apr,2024
Dear Pavneet,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

manpreet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
every is good
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Team on 23 Apr,2024
Dear Manpreet,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards,

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for long layover it’s life saver 🙃staff was great and helpful
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Team on 23 Apr,2024
Dear Harvinder,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards,

10/10 Excellent

Parvinder

Liked: Cleanliness, staff & service, property conditions & facilities
They just need to give more time for check out.
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Team on 23 Apr,2024
Dear Parvinder,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards,

10/10 Excellent

margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great to be inside airport
Stayed 1 night in Apr 2024
Response from YOTELAIR Schiphol Crew on 1 May,2024
Dear Margaret,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards

6/10 Okay

Kutlan, Bonita Spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was not willing to help. We required a wake up call which was desregarded and obviously made a big inconvenience in an airport setting.
Stayed 1 night in Jan 2024
Response from YOTELAIR Amsterdam Airport Schiphol Crew on 19 Mar,2024
Dear Kutlan,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Vicente

Travelled with partner
Liked: Cleanliness, staff & service
Didn't need to exit the airport to access this hotel. Had a 15hr layover but no access outside the airport. This was a life saver. Shower floor was a little cracked and possibly had water going under. Water also pooled into toilet/sink area. But it was such a minor issue that it didn't bother me. Overall, the stay was nice and convenient.
Stayed 1 night in Jan 2024
Response from YOTELAIR Amsterdam Airport Schiphol on 19 Mar,2024
Dear Vicente,Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards,

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from YOTELAIR Amsterdam Airport Schiphol Crew on 19 Mar,2024
Dear Thomas,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Chloe

Stayed 1 night in Jan 2024

4/10 Poor

Michael

Business traveller
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from YOTELAIR Amsterdam Schiphol Crew on 11 Jan,2024
Dear Michael, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

6/10 Okay

Natalia, Portland

Liked: Staff & service
it was very hard for me to find it. I arrived around midnight, passport control was closed. I had to find somebody to help me to go through the passport control to get to the hotel. The location is not clearly described, it was very hard for me to find the hotel. Since it was after midnight everything was closed, I had to ask a cleaning crew to help me to locate the hotel. It is a nice hotel, but severely overpriced. I was charged $204 for the night for the capsule hotel.
Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Schiphol Crew on 11 Jan,2024
Dear Natalia, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Excelle
Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Schiphol on 11 Jan,2024
Dear Clarence, Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards

8/10 Good

Lingson

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from YOTELAIR Amsterdam Airport Crew on 11 Jan,2024
Dear Lingson, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards

4/10 Poor

Carolyn

Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Crew on 11 Jan,2024
Dear Carolyn, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

6/10 Okay

Dale L

Disliked: Room comfort
Can’t find anything at Sciphol anymore
It was a disaster! First, we couldn’t find the hotel, despite numerous inquiries. Then when we found the hotel, we had to inquire of the front desk how many things worked, lights, bed, etc.
Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Crew on 11 Jan,2024
Dear Dale, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

8/10 Good

Natallia

Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Schiphol on 11 Jan,2024
Dear Natalia, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards

2/10 Terrible

Paredh

Stayed 1 night in Nov 2023
Response from YOTELAIR Amsterdam Airport Schiphol Cre on 11 Jan,2024
Dear Paredh, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards

4/10 Poor

Vivian

Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Crew on 11 Jan,2024
Dear Vivian, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

10/10 Excellent

Magdalena, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Loved not having to look for a hotel at 1am. Fresh coffee a big plus. Appreciate late check out. Rolled out of bed and onto the gate.
Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Schiphol Crew on 11 Jan,2024
Dear Magdalena, Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay at the YOTELAIR Amsterdam Schiphol, we hope to see you on your next trip. Kind regards

6/10 Okay

Julia

Stayed 1 night in Dec 2023
Response from YOTELAIR Amsterdam Airport Crew on 11 Jan,2024
Dear Julia, Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve. Kind regards,

8/10 Good

Christer

Stayed 1 night in Nov 2023

4/10 Poor

Yoann

Stayed 1 night in Nov 2023
Response from frontdesk on 7 Nov,2023
Dear Yoann,Thank you for taking the time to share your review.Although we would have preferred your experience to have been more pleasant, your feedback is very important to us, as it helps us to improve our services on a daily basis.We are working with our staff to improve and offer you the best.Kind regards

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from frontdesk on 3 Nov,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Frontdesk on 2 Nov,2023
Dear guest,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

6/10 Okay

Barry

Business traveller
Not worth the money
Stayed 1 night in Oct 2023
Response from Frontdesk on 31 Oct,2023
Dear guest,Thank you for taking the time to share your review.Although we would have preferred your experience to have been more pleasant, your feedback is very important to us, as it helps us to improve our services on a daily basis.We are working with our staff to improve and offer you the best.Kind regards

4/10 Poor

David

Stayed 1 night in Oct 2023
Response from frontdesk on 31 Oct,2023
Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

8/10 Good

Tom, Ulster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower area was not level, water seeped into the toilet area. And the tv did did not work.
Stayed 1 night in Sep 2023
Response from Frontdesk on 22 Oct,2023
Dear Tom,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

JOELLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heading home after a long couple of weeks
Only unfortunate thing is….. took about 45 minutes of walking in circles to find the location. Would have liked a little instruction regarding lights etc as it was pitch dark. Had to find my phone and use the flashlight. A wash cloth would have been handy and the battery on the remote was dead (so no TV). Too exhausted from traveling to go to front desk. All else was good, served my needs. Having to check out at 7am for a 10am flight. A little frustrating.
Stayed 1 night in Oct 2023
Response from frontdesk on 22 Oct,2023
Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Frontdesk on 9 Nov,2023
Dear Alan,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from frontdesk on 22 Oct,2023
Dear William,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

8/10 Good

E

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from frontdesk on 22 Oct,2023
Dear E,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

4/10 Poor

Jan

Stayed 1 night in Sep 2023
Response from Frontdesk on 13 Oct,2023
Dear Guest,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Dorenda

Stayed 1 night in Sep 2023
Response from frontdesk on 22 Oct,2023
Dear Guest,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards

8/10 Good

Pierre, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for what you get but very convenient. If you will to spend a little more than your normal budget it does make travelling so much easier. Good all round
Stayed 1 night in Sep 2023
Response from frontdesk on 13 Oct,2023
Dear Guest,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

2/10 Terrible

W.G.

Stayed 1 night in Sep 2023
Response from Frontdesk on 21 Sept,2023
Dear W.G.,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Frederic

Stayed 1 night in Sep 2023
Response from Frontdesk on 21 Sept,2023
Dear Frederic,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regardsThe Yotel crew

6/10 Okay

Caroline

Stayed 1 night in Sep 2023
Response from Frontdesk on 21 Sept,2023
Dear Caroline,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regards,The yotel crew

2/10 Terrible

Scott, Salt Lake City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife had a medical emergency requiring me to change our plans and Yotel would not refund our charge even though I gave them two days advanced notice. Last time ever dealing with them!!!
Stayed 1 night in Sep 2023
Response from YOTELAIR Schiphol Crew on 14 Sept,2023
Dear Scott,Thank you for taking the time to share your opinion with us.Although we would have preferred your experience to be more pleasant, your feedback is very important to us as it helps us to improve our services daily.We have been working with our staff to address these issues, and our staff are doing their best to meet the standards of service that you have come to expect. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

4/10 Poor

Candan

Stayed 1 night in Sep 2023
Response from Frontdesk on 13 Oct,2023
Dear Guest,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

6/10 Okay

Theda

Liked: Staff & service
Disliked: Amenities
The architecture was quite striking. The room was small and lacked amenities that similarly priced hotels have.
Stayed 1 night in Sep 2023
Response from Frontdesk on 21 Sept,2023
Dear Theda,Thank you for taking the time to share your opinion with us.We are doing our best with our fix-it team to resolve these issues. We apologise for any bad experience you may have had, but we guarantee to do our best with our teams to improve.Kind regards

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Frontdesk on 21 Sept,2023
Dear Emily,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regardsThe yotel crew

10/10 Excellent

Danuska

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023
Response from YOTELAIR Schiphol Crew on 15 Sept,2023
Dear Danuska, Thank you for your review of our hotel. Your feedback is very important to us as it helps us to improve our services on a daily basis.We are very happy to have received you in our hotel,Kind regards

4/10 Poor

Anne Kjersti

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Frontdesk on 21 Sept,2023
Dear Anne,Thank you for your excellent review of our hotel.You have highlighted the uniqueness of our hotel, convenience and availability!We are delighted that you enjoyed your stay and hope to welcome you back soon!Kind regardsThe yotel crew

8/10 Good

Xinfeng

Stayed 1 night in Aug 2023
Response from YOTELAIR Schiphol Crew on 15 Sept,2023
Dear Xinfeng, Thank you for your review of our hotel. Your feedback is very important to us as it helps us to improve our services on a daily basis.We are very happy to have received you in our hotel,Kind regards

10/10 Excellent

Dimitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Aug 2023
Response from frontdesk on 25 Aug,2023
Dear Guest,Thank you for your review of our hotel. Your feedback is very important to us as it helps us to improve our services on a daily basis.We are very happy to have received you in our hotel,Kind regards

6/10 Okay

Annette

Stayed 1 night in Aug 2023
Response from frontdesk on 25 Aug,2023
Dear Guest,Thank you for your review of our hotel. Your feedback is very important to us as it helps us to improve our services on a daily basis.We are very happy to have received you in our hotel,Kind regards