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Reviews of Apollonia Royale Hotel

3 out of 5
Apollonia Royale Hotel
Federico street corner Felicitas Street, Santa Maria Village I, Angeles City, Pampanga

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 198 reviews" "
Rating 8 - Good. 93 out of 198 reviews" "
Rating 6 - Okay. 44 out of 198 reviews" "
Rating 4 - Poor. 14 out of 198 reviews" "
Rating 2 - Terrible. 7 out of 198 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Business traveller
Disliked: Room comfort
Basic.
Basic hotel. Nothing particularly thrilling or exciting. Provides the need to rest and shower. Limited television channels. So bring a book. Basic for a decent price if you are able to book ahead of time. Local rates are competitive.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food service was awful! I had to wait over a half hour before I decided to give up. Not worth the time or effort!
Stayed 3 nights in Nov 2023

4/10 Poor

Benedicta

Travelled with partner
Disliked: Staff & service, amenities
2 weeks ago we stayed there everything was fine, this time we were told we couldn't use the Free Shuttle because we booked online
Stayed 1 night in Nov 2023
Response from FRONTDESK on 19 Nov,2023
I'm so sorry for that Ma'am/Sir, The shuttle was free 3months ago but now it is because the management has changed. If you want to use the Shuttle Car it is already charged.

4/10 Poor

MARLON

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the red district of Balibago. The property has no parking for the guests. You will have to park on the street. If you are family or a couple, I do not recommend this hotel.
Stayed 2 nights in Nov 2023
Response from fo on 14 Nov,2023
hello sir thank you for your reviews , but we have a parking lot beside the hotel and also at the backside . thank you .

10/10 Excellent

Benedicta

Liked: Cleanliness, staff & service, property conditions & facilities
Fast easy check in and check out, staff was very courteous and willing to help with transportation options
Stayed 2 nights in Nov 2023
Response from FRONT DESK on 7 Nov,2023
Thank you so much for the 5 out of 5 and positive reviews!! We're looking forward to see you again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful. it was close to everything but yet far enough away to not hear all of the traffic 🚦
Stayed 2 nights in Oct 2023
Response from FRONT DESK on 18 Oct,2023
Thank you so much for the 5 out of 5 and positive reviews!! We're looking forward to see you again!

8/10 Good

Mohamed, Edison

Liked: Cleanliness, staff & service
It’s a good value for the money and it’s close to what you are looking for, it’s a good safe location
Stayed 8 nights in Oct 2023
Response from FRONT DESK on 18 Oct,2023
Thank you so much for the 4 out of 5 and positive reviews!! We're looking forward to see you again!

8/10 Good

Gregory

Stayed 2 nights in Oct 2023
Response from FRONT DESK on 6 Oct,2023
Thank you so much for the 8 out of 10 and positive reviews!! We're glad to hear that you like our services! We're looking forward to see you again!

8/10 Good

Michael

Stayed 6 nights in Jul 2023
Response from Front desk on 21 Aug,2023
Thank you so much for the 4 out of 5 and positive reviews!! We're glad to hear that you like our services! We're looking forward to see you again!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
1st room was rundown,street noise and old ir conditioner noisy. Had to pay for upgrade was a bit better . In ammentities bad.
Stayed 3 nights in Jul 2023
Response from Front Desk on 7 Jul,2023
Thank you for the honest reviews, we will assure you to improve our services to achieved your expectation and sorry for the inconvenient that you've experience with us. thank you :)

6/10 Okay

Eddie

Travelled with partner
Liked: Cleanliness, staff & service
The Hotel was a cute little place for a quick two night stopover. The only real issue I had with the hotel is the restaurant did not accept credit cards. I flew in late and did not go and have money exchanged. I went to the restaurant and had a small meal only to find out afterwards that credit cards weren't accepted. I will say that the staff and manager were very friendly and did convert my money for me and accept cash.
Stayed 2 nights in May 2023
Response from frontdesk officer on 29 Jun,2023
Thank you for the honest reviews, we will assure you to improve our services to achieved your expectation and sorry for the inconvenient to our resto . Our resto is on progress thank you :)

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities
I love the roof top pool and bar. Rooms are OK. Walking distance from walking street Hotel offered driver to close restaurant. Nice hotel peek.
Stayed 1 night in Apr 2023
Response from FO on 7 May,2023
Thank you so much for the 4 out of 5 and positive reviews!! We're glad to hear that you like our services! We're looking forward to see you again!

10/10 Excellent

Bryan Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban relaxation
It was great. Rested much better. The rooftop pool is superb.
Stayed 2 nights in Apr 2023
Response from Front Desk on 20 Apr,2023
Thank you so much for the 10 out of 10 and positive reviews!! We're glad to hear that you like our services! We're looking forward to see you again!

8/10 Good

Franz Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Front Desk on 19 Apr,2023
Thank you for the 8 out of 10 reviews we will assure you to improve our service to achieved your expectation to our Hotel.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Front desk amazing. Lovely ladies with great smiles.
Stayed 3 nights in Apr 2023
Response from Front Desk on 19 Apr,2023
Thank you so much for the 10 out of 10 reviews!! We're glad to hear that you like our services! We are looking forward to see you again!

10/10 Excellent

joan

Stayed 1 night in Apr 2023
Response from Front Desk on 18 Apr,2023
Thank you so much for the 10 out of 10 reviews!! We're glad to hear that you like our services! We are looking forward to see you again!

2/10 Terrible

Genalynn

Travelled with family
Disliked: Cleanliness, staff & service
Not worth your money. Rooms given to us all had issues Room 1 (2nd floor) when we got inside the room, noticed that there were lots of mosquitos inside, upon checking, window was open! Had no choice but to ask for mosquito spray. Pillow covers had stains. Room 2 (3rd floor) rain shower was broken. CR was flooding. Room 3 so far was pretty okay. Hope you can improve customer service. Pool was okay, restaurants upstairs only accept cash and no room charge. We had a misunderstanding with the staff cause we thought that food ordered will be billed to our rooms but when we were billing out, they said they only accept cash. The only thing we loved was that they had car service going to the festival near sm clark. 👍👍👍 Kudos to thr kuya drivers.
Stayed 1 night in Apr 2023
Response from frontdesk officer on 16 Apr,2023
Thank you for your honest review. We are so sorry that you have to experienced these things from our hotel, we will make sure that this will not happen again and we will try our best to improve our service. :)

4/10 Poor

Revy, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for just quick/cheap stay this is ok in a better location around the street and not too noisy. However, expect the room can be disappointing. Dirty room, plumbing issues, I requested non smoking but the room smell smokey, cockroaches, filthy, issues with their booking and staff aren’t friendly and uptight(not all). Rooftop ambience and restaurant was great and service was good. Overall stay 1/5. Rooftop Bar/restaurant 3/5.
Stayed 1 night in Feb 2023

2/10 Terrible

lawrence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show some service professionalism through product
Breakfast is simple, but staff could not match the simplicity of the breakfast. Breakfast quality and variety should be reviewed. Staff not well versed in service quality and product knowledge. Value for money is terrible. Room amenities, don't even have bedroom slippers, bathroom toilet seat dislodge, housekeeping not attentive to details, No coffee and tea making facilities. Fridge not working.
Stayed 3 nights in Jan 2020

6/10 Okay

Tristan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Michael

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I had no tv no netflex asked for this to be fixed day one for 4 days breakfast was included I had for one breakfast day one only day hot water was cold was very disappointed with penthouse suite
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Customer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. I didn't like the fact that they did not have an iron available
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Just the pool is appreciated and receptionist are friendly, breakfast not bad we’re not too fuzzy on the food, but cleanliness very poor,first thing is the kettle is dirty and led is broken not safe to use, the bathroom have leaks and water in the floor is just everywhere,the bed was dirty and also under the bed dust is very thick and even the floor when you walk without sleepers it’s so dusty you can see it stick on your feet when you walk in the room, The bath also is blocked and the worst is in our second night we didn’t sleep as very noisy outside and you can hear it from the room we’re in 3rd floor. 😞 but thank you anyway I like the staff are friendly.. 🙂
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the hotel staff were excellent,with great service,the negative things I found were the inconsiderate people that were staying there, examples,coming home all hours of the morning,very noisy & basics haven’t no respect for all the other people sleeping,also in the morning doors slamming & waking people up, Di for the 5 days I stayed there I really didn’t sleep much!
Stayed 5 nights in Apr 2019

6/10 Okay

Ron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs new management
Took longer than usual to check in, (check is after two, room wasn’t ready until after 4) once we got to the room no power, yes now power, told for 5 hours that it was as being worked on, finally moved to a different room, now no cable, and super super slow internet) breakfast included, but so cheap not even coffee or water included. Basically great friendly staff, new building but obviously really poor management, no soap, one towel...had better amenities at a hostel...again great staff but obviously BAD Management !!!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had problem with air conditioner leaking. Not enough toilet paper but otherwise very nice stay.
Stayed 13 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Just average hotel.. they have. Potential to be better hotel but it seems the management is not seeing or does
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
the staff were friendly. the restaurant waitress and the cook were very friendly. but the breakfast meal you purchase for $4 is not worth it.there are 4 meals you can choose from the purchased breakfast menu. the day i went to get breakfast, they had no bacon and no jam. didnt ask for anything else.
Stayed 6 nights in Jan 2019

8/10 Good

Chip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel for price
Staff very helpful. Little far from main strip but very quiet.
Stayed 5 nights in Dec 2018

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel..air con could have been more modern
Stayed 2 nights in Sep 2018

6/10 Okay

Ed, OC California

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is easy 5 minute walk to the strip. We stayed at Appollonia for the non-smoking room. Staff were courteous. The room is basic, but has a HD satellite TV. Won't stay again for a couple of reasons. First, the room had a hot water pot, but no mugs/cups for hot water. Door had card lock with integrated inside deadbolt that could be opened with master card, but no independent inside chain or security latch. The front desk offered us a wake-up call, but never called. Also, apparently I selected a room for two, but with 1 breakfast. Why would anyone want a room for two and one breakfast? We took the breakfast "to-go", gave it to our trike driver, and then ate at Margarita Station (recommended)
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the whole experience about being at the hotel.
Stayed 6 nights in Aug 2018

4/10 Poor

Joe

Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
small bed
Small bed only 3th and4 floor are smoking you can get a queen bed.

6/10 Okay

TAN

Liked: Staff & service

8/10 Good

TAN

Liked: Staff & service

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend to anyone !!!
Really great place to stay and good value for money - Ed the chef very friendly and good food.
Stayed 2 nights in Jan 2018
Response from John on 2 Mar,2018
thank you for your positive review, looking forward to see you again on your second home in angeles city philippines

10/10 Excellent

Andy, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great place to.stay with very friendly and helpful staff. Highly recommended.
Stayed 3 nights in Jan 2018
Response from John -G.M on 7 Apr,2018
thank you sir Andy for taking time to give a positive feedback! see you soon on your second home in angeles city Philippines!

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from john G.M on 2 Mar,2018
than you for giving us 5 out 5 looking forward this end of year we will be having Pool and Gym =) til your next visit

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with good price
Nice stay in hotel,, my room superior good size, wifi good,, there is refrigerator ///staff very nice,, restaurant good Hotel is small in nice area around hotels,, restaurants,, laundry,, entertainment places
Stayed 7 nights in Jan 2018
Response from John G.M on 2 Mar,2018
thank you sir Naser for taking time to give a positive feedback! see you soon on your second home in Angeles city Philippines! Roof Deck Pool and Fitness Gym will be available on our Second wing Building this coming September 2018

2/10 Terrible

Justin, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service needs improvement
Checked in at night and person checking us in was so cold. It felt like it was an inconvience for her to do her job. Feels unsafe at this hotel. Loud and roudy hotel patrons. People working here don't seem to be professional or helpful. This hotel needs the owner to get a grip of their team. Feels more like a motel in divisoria. Shame shame shame
Stayed 7 nights in Dec 2017

2/10 Terrible

Ray, Dito

Disliked: Staff & service, property conditions & facilities, room comfort
Front office staff are rude and lazy
Frequent traveller here. First stay at Apollonia. Night Front office staff are more concerned with facebook and sending messages than attending to guests. Common decency is missing from the night front office staff. Front office ladies can be overheard searching for other jobs and discussing pay rates openly in front of customers - it just shows how much they value their current job, henceforth the horrible attitude to us. Room staff are respectful and efficient. Would we stay at the Apollonia again? No - it is just too seedy and reminds me of an 1970's hotel with a semi fresh lick of paint applied to mask it's past. Stay away from the Apollonia. Pay that extra few dollars and go to another hotel - you will thank me for this advice
Stayed 4 nights in Dec 2017

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!
I previously rated Apollonia Royale but had to rate again. Had a great stay there! Staff were friendly as always. Room was clean, very functional, comfortable and quiet. Located conveniently near mall and walking street but far enough away to where it was quiet. The complimentary water bottles were really nice. The staff are the main reason I will always stay there. Very friendly and helpful. I was especially appreciative of Clarise (front desk) who helped me so much during my stay. From shopping advice, a friendly smile and greeting to making transportation arrangements for me. She truly represents what hospitality should be like.
Stayed 2 nights in Nov 2017

8/10 Good

Bob, Matherws, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed two nights. Room was nice, staff was very nice.
Stayed 2 nights in Nov 2017

10/10 Excellent

Bala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Mo, Edison, New Jersey, USA

Liked: Staff & service, room comfort
Convieniant location, quite, close to walking
Happy place, good staff, very helpful, nice walk to Clark mall or to walking street where night life stays until the sun rises
Stayed 5 nights in Oct 2017