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"I hesitated to book this hotel because of a few negative reviews, but after doing my research and trusting my instincts, I’m SO glad I chose it. If you want an experience that guarantees amazing memories, this is the place. The hotel is literally steps from the beach; any closer and you’d be sleeping on it. A mall with affordable food, European brands, local shops, and international options is just a few feet away, so you’ll never run out of things to eat or explore. Prefer to stay on the property? You can. The food at Kokau is outstanding (order the Posta Cartagenera!), and the poolside and outdoor restaurants are just as good. There’s even a gelateria with every sweet treat imaginable. Plenty of relaxing spaces, ocean breeze, and fun areas to enjoy watching a soccer game, having a beer or reading a book. We upgraded to access the 30th floor, and it was worth every penny; excellent breakfast and afternoon buffets with traditional and international food options. Our one‑bedroom king suite was spotless, comfortable, and beautifully maintained. The entire property is kept in top condition. Huge thanks to Daniel at reception for the warm welcome. Manuel Franco and Alexis made our pool cabana experience feel like royalty for my birthday. Fernanda perfected our morning "tinto" and taught us about local fruits. And you must book a coffee‑grounds massage with Nicole—professional, knowledgeable, and exceptional. You will not regret staying here."

"Outdoor pool"

"Clean room staff was nice"

"Breakfast is better than anything you will ever get in any property in the US even if paying here in the US of at least $60 per person."

"Great location, very clean, and the service was excellent. The staff was friendly and helpful, making the experience even better. Would definitely recommend!"

"Todo perfecto"

"Beautiful family oriented place defiantly recommend "

"I had a very disappointing experience with the hotel management regarding billing and customer service. My confirmed reservation rate through Expedia was $1,643.04. However, upon check-in, the hotel charged me $1,866.33 instead. When I brought this issue to the attention of the manager, instead of trying to resolve the matter professionally, I was told that “this is our hotel, not an Expedia hotel,” and that they could “charge whatever they want.” I found this response extremely unprofessional and unacceptable. As a customer, I expected transparency, honesty, and respect for the confirmed booking rate. Unfortunately, the management showed no willingness to assist or honor the agreed-upon price. This experience left me very frustrated and dissatisfied. I would strongly advise future guests to carefully review all charges and be cautious when booking through third-party platforms, as the hotel may not honor the confirmed reservation rate"

"Definitivamente mas de lo que esperábamos Desde la llegada el trato del los anfitriones, el departamento bien diseñado, decorado, limpio bien ubicado y con una maravillosa vista a la playa Marbella Recomendable 200% Volvería a hospedarme en el Bondo todas las veces que regrese a Cartagena de Indias !!!"