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The Twelve Midtown is located near the Atlantic Station Shops. The entire staff who we encountered were excellent.
A BIG Shout Out to technicians Von and Brian who assisted with repairing my television.
I did have concerns with the cleaning of the room.
Floor was not swept/vacuumed during my entire stay.
Thank you for taking the time to complete this survey. We are glad to hear that your stay at our property was ok and that you had a great check-in experience. We value your feedback and we are always looking for ways to improve our services and facilities. We hope you enjoyed your visit to the Twelve Midtown Hotel and we hope to see you again soon. Thank you for choosing us and have a wonderful day.
4/10 Poor
DOUGLAS
20 Oct,2023
DOUGLAS
Stayed 1 night in Oct 2023
Response from MD on 25 Oct,2023
Dear Guest,Thank you for choosing to stay with us at our hotel. We appreciate your feedback and your rating of 4 out of 10.We are sorry to hear that your experience did not meet your expectations. We value your opinion and we would like to know what we can do better to improve our service and quality.Please share with us the details of your stay and the issues you encountered. You can reply to this email Your input will help us identify our areas of improvement and take corrective actions.We apologize for any inconvenience or discomfort we may have caused you. We hope you will give us another chance to serve you better in the future.
10/10 Excellent
Erica
17 Oct,2023
Liked: Cleanliness, staff & service
Enjoyed our stay
I enjoyed my stay. Rooms were spacious and clean, staff was helpful.
Erica
Stayed 2 nights in Oct 2023
Response from MD on 25 Oct,2023
Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide spacious and clean rooms, helpful staff, and excellent service to our guests. We hope to see you again soon.
Dear Joyce,We are delighted to read your review and to know that you had a very pleasant stay at our hotel. It is always a pleasure to receive positive feedback from our guests.We are happy that you liked our facilities, services, and staff. We strive to provide a comfortable and memorable experience for every guest. Your satisfaction is our greatest reward.Thank you again for sharing your experience and for choosing us. We value your loyalty and we look forward to welcoming you back soon.Sincerely, Muktar Dougsiyeh
4/10 Poor
Bruce
Travelled with partner
7 Oct,2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This should be a top-end property- I was very disappointed to have a loud mechanical closet in the room (which maintenance said was just how it would be) and then barely lukewarm water at best. The furniture is uncomfortable to sit on for any time, and the phone and one TV didn’t work. Not what I expect for the money.
Bruce
Stayed 1 night in Oct 2023
Response from MD on 11 Oct,2023
We are very sorry to hear that you were disappointed with your stay at our hotel. We apologize for the inconvenience caused by the loud mechanical closet, the lukewarm water, the furniture, the phone, and the TV. These issues are not acceptable and we will work hard to fix them as soon as possible.We appreciate your feedback and we thank you for bringing these matters to our attention. We value your business and we want to make sure that you have a comfortable and enjoyable stay with us. We hope that you will give us another chance to serve you better in the future.Please contact us directly at our hotel phone number or email address if you have any questions or concerns. Thank you for choosing us and for sharing your experience. We hope to see you again soon.Sincerely, GM Muktar
Enjoyed this location with its amenities. Nice staff and easily accommodated.
Shaina
Stayed 1 night in Sep 2023
Response from MD on 11 Oct,2023
Dear Shaina We are delighted to read your review and to know that you had a very pleasant stay at our hotel. It is always a pleasure to receive positive feedback from our guests.We are happy that you liked our facilities, services, and staff. We strive to provide a comfortable and memorable experience for every guest. Your satisfaction is our greatest reward.Thank you again for sharing your experience and for choosing us. We value your loyalty and we look forward to welcoming you back soon.Sincerely GM
10/10 Excellent
Margie, lakewood
26 Sept,2023
Margie
Stayed 4 nights in Aug 2023
Response from MD on 25 Oct,2023
Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide spacious and clean rooms, helpful staff, and excellent service to our guests. We hope to see you again soon.
10/10 Excellent
Kenneth
11 Sept,2023
Liked: Cleanliness, room comfort
Awesome location and stay
Located in the heart of Atlantic Station. Walking distance to shops, restaurants and movie theater. Balcony with city view. Very nice.
Kenneth
Stayed 1 night in Sep 2023
Response from MD on 11 Oct,2023
Dear KennethWe appreciate your positive feedback and we are delighted that you enjoyed your stay at our hotel. We are proud to offer a convenient location in the heart of Atlantic Station, where you can walk to shops, restaurants and movie theater. We are also happy that you liked the balcony with city view. We hope that you had a relaxing and enjoyable time at our hotel.Thank you for choosing us and for sharing your experience. We look forward to seeing you again soon.Sincerely, GM Muktar
8/10 Good
Arius
9 Sept,2023
Liked: Property conditions & facilities
The room and location was great ! Only problem I ran into was the phone not working to contact the front desk. I asked for water refill multiple times and never received it
Arius
Stayed 3 nights in Sep 2023
Response from MD on 11 Oct,2023
Dear Arius Thank you for your review and for sharing your experience with us. We are glad that you liked the room and the location of our hotel. We apologize for the problem with the phone and the water refill. We understand how frustrating it must have been for you.We appreciate your feedback and we will take immediate action to fix the phone issue and to improve our service quality. We value your satisfaction and we want to make sure that you have everything you need during your stay.Please accept our sincere apologies and our offer of a free breakfast for your next visit. We hope that you will come back soon and enjoy our hospitality.Sincerely, GM Muktar
10/10 Excellent
Lusa
3 Sept,2023
Liked: Cleanliness, room comfort
Weekend
Great location and excellent staff
Lusa
Stayed 1 night in Sep 2023
Response from MD on 11 Oct,2023
Dear Lusa,Thank you for your kind words and for choosing our hotel. We are happy to hear that you enjoyed our location and our staff. We take pride in providing a friendly and professional service for our guests. We hope that you had a wonderful time in our city and that you will come back soon.Sincerely GM Muktar
8/10 Good
Rebecca
20 Aug,2023
Rebecca
Stayed 3 nights in Aug 2023
Response from md on 11 Oct,2023
Dear Rebecca,We are happy to hear that you enjoyed our location and our staff. We take pride in providing a friendly and professional service for our guests. We hope that you had a wonderful time in our city and that you will come back soon.Sincerely GM Muktar
8/10 Good
Verified traveller
Travelled with group
14 Aug,2023
Liked: Room comfort
Nice hotel
Nice hotel in great location. Has a nice pool and onsite coffee shop which was very good. Bathroom was a little dirty and needed some TLC.
Verified traveller
Stayed 3 nights in Aug 2023
Response from Muktar on 15 Aug,2023
We are so Sorry about the Bathroom. Please contact hotel for compensation
8/10 Good
Joyce
Travelled with family
4 Aug,2023
Liked: Cleanliness, room comfort
So far so good
Joyce
Stayed 1 night in Aug 2023
Response from Muktar on 15 Aug,2023
We are happy you've enjoyed your stay with us. Please come back and see us
10/10 Excellent
Michele
Travelled with family
13 Jul,2023
Liked: Cleanliness, room comfort
Michele
Stayed 3 nights in Jul 2023
Response from Muktar on 15 Aug,2023
Thank you for choosing Twelve Midtown Autograph Collection
We arrived at Twelve Midtown to check in and was told there were no more rooms available. There was not a care or concern for something that was not our fault. We paid and could not stay at the hotel. We were told to go Embassy across the street to see if they had any rooms available. I want a refund ASAP
KENYATA
Stayed 1 night in Jun 2023
Response from Muktar on 15 Aug,2023
We are Sorry about your Stay. Did someone reach out to you in regard to a refund?
Room was nice and spacious, clean and comfortable. Check in was fast and easy
Kerri
Stayed 2 nights in Jun 2023
Response from Muktar on 15 Aug,2023
Thank for Choosing the Twelve Midtown Autograph Collection Please come back and see us
2/10 Terrible
Sheena
31 May,2023
Overbooked canceled
They cancelled my reservation due to overbooking very inconvenient especially on memorial day weekend.
Sheena
Stayed 1 night in May 2023
10/10 Excellent
GreenSHADES
Travelled with family
16 May,2023
Liked: Property conditions & facilities
I will continue to use the Autograph Residences as my downtown “ go to”. Good customer service and response time was five star. Compliments to AR front desk staff Queens who worked it all Mother’s Day weekend.
Everyone was so nice ! The location was great ! Would definitely stay there again!
Maria
Stayed 2 nights in Mar 2023
8/10 Good
Verified traveller
Travelled with family
13 Mar,2023
Liked: Cleanliness, room comfort
Good but could be better!
The hotel was really pretty, but the wear and tear was evident. For the price they charge I should not be able to see a piece of the cabinet falling off or the big crack in the ceiling. There was even dirt in the shower.
Verified traveller
Stayed 1 night in Mar 2023
10/10 Excellent
Christopher
27 Feb,2023
Christopher
Stayed 1 night in Feb 2023
8/10 Good
Maricel, Astoria
Travelled with family, Travelled with family and small children
Interesting modern property. Location lacked basic amenities and there was no room service set up. Expect to be traveling to the publix nearby to purchase anything you might need. Staff gave me confusing, contradictory information, which tells me no clear standard operating measures have been established
Fiorella
Stayed 1 night in Dec 2022
Response from MD on 1 Dec,2023
Thank you for taking the time to complete this survey. We appreciate your feedback and we are sorry to hear that your stay at our property was not satisfactory. We strive to provide our guests with a comfortable and convenient experience, and we apologize for falling short of your expectations.Some of the issues you mentioned are:Location lacked basic amenities and there was no room service set up.Staff gave you confusing, contradictory information.We take these matters seriously and we will work on improving our services and facilities. We hope you will give us another chance to serve you better in the future. Thank you for choosing us and we hope to see you again soon.
10/10 Excellent
Lawanda
27 Dec,2022
Lawanda
10/10 Excellent
Verified traveller
Travelled with family
18 Dec,2022
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Dec 2022
10/10 Excellent
Eric
13 Dec,2022
Liked: Cleanliness, room comfort
Amazing location and amazing views. This hotel stay made my birthday one to remember. Ask for Abby she will take care of you. 10/10
Eric
Stayed 1 night in Dec 2022
6/10 Okay
Verified traveller
Business traveller
13 Dec,2022
Liked: Cleanliness
Meh
Great location however...black out curtains in room were snagged and would not open. Keurig leaked water everywhere. Iron leaked water everywhere. Half the TV stations would not display. Lobby was a par-tay and listed bar hours did not match the open hours. Bed was comfy and linens were clean. Super large room.
The property, its facilities and everything about it was great. My only issue is I was expecting to have a room that had a washing machine and dryer in it. I was disappointed to find that this wasnt the case - everything else was great.