Dear Mrs. Rita,Warm greeting from HARRIS Ciumbuleuit Bandung.Thank you for choosing HARRIS Hotel Ciumbuleuit Bandung upon your stay. We are looking forward to welcoming you again for other experiences in HARRIS Hotel Ciumbuleuit Bandung.Thank You.Keep Stay BrightDian ANGGRAENIGeneral Manager

Dear Our Valued Guest, Warm greetings from HARRIS Hotel Ciumbuleuit Bandung, Thank you very much for your recent feedback on your experience here at HARRIS Ciumbuleuit Bandung. We regret to hear that you didn’t fully enjoy your stay with us and to learn that you were unsatisfied with response of our staff. Please accept my sincere apologies for the areas in which you think we fell short. Be assured that your feedback will become our concern. We hope you will give us another opportunity to provide you a memorable stay at HARRIS Hotel Ciumbuleuit Bandung. Thank you. HARRISly Yours, Dian Anggraeni Front Office Manager

Dear Ms. Pricilia , Warm greeting from HARRIS Ciumbuleuit Bandung, The team is truly delighted to learn that we were able to cater to your exact requirements and needs following your recent stay at HARRIS Hotel Ciumbuleuit Bandung. We are look forward to taking good care of you again in the future when visiting Bandung. Thank you HARRISly Yours, Yudi ALAMSYAH General Manager

Dear Mr. Edwin, Greetings from HARRIS Hotel Ciumbuleuit Bandung, Thank you so much for your great comments and for sharing your experience during the stay at HARRIS Hotel Ciumbuleuit Bandung to fellow of Expedia readers. We are glad to know that you enjoyed your stay with us where our product and service level meet your expectationwhich we hope results in motivated whose over-riding priority is to ensure our guests are satisfied with our service and facilities. Thank you again and look forward to have you stay with us again to deliver the exceptional service. HARRISly Yours, Yudi ALAMSYAH General Manager

Dear Mr. Tan, Greeting from HARRIS Ciumbuleuit Bandung. Thank you for your review which you posted online through hotels.com. We regret to hear that you have bad experiences during stay with us. It’s absolutely unacceptable for us who always put priority for our guest conveniences. We do internal review for the bang sound which can be heard from your room, your bad connection of the WIFI, unclear TV channel connection and refill amenities procedure for our guest in house. We took a serious action to solve everything which you mentioned and ensure that will not happen again in the future. Mr. Tan, thank you very much for your kind reviews, this is very importance for our further development, hope we still get an opportunity to serve you again in the future when travel brings you back to our hotel. Thank you. HARRISly Yours, Yudi ALAMSYAH General Manager