Property entrance

Reviews of Hotel NEO Dipatiukur - Bandung by ASTON

3.5 out of 5
Hotel NEO Dipatiukur - Bandung by ASTON
Jl. Dipatiukur No. 72-74, Bandung, West Java

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 71 reviews" "
Rating 8 - Good. 34 out of 71 reviews" "
Rating 6 - Okay. 11 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Robbi

Stayed 1 night in Jul 2023

8/10 Good

Yi Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the receptionist is helpful, the food is so so but the service is fast. definitely on the more expensive side of hotel price in bandung, but the location is quite good if you're looking to go to dago and its suroundings
Stayed 2 nights in Dec 2018
Response from Rudy Haryadi/HM on 18 Jan,2019
Thank you Traveler for dropping review and feedback We are implementing same dynamic price as others. Glad to know you like our location. Look forward to seeing you back Cheers

10/10 Excellent

Laurensius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2018
Response from Rudy Haryadi on 29 Dec,2018
nice and thank Laurensius for your 5* posting!

6/10 Okay

Fahdzi

Liked: Cleanliness, room comfort
Stayed 12 nights in Oct 2018
Response from Rudy Haryadi on 7 Nov,2018
Thanks !

6/10 Okay

Made

Liked: Staff & service
Coridor is too dark ... bathroom is dificult to dry ... because shower it could not closed ... so water will pouring the floor BF ... no much options ... not good lah
Stayed 1 night in Oct 2018

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel budget but the breakfast was not so good. The food from the restaurant was great with great price.
Stayed 2 nights in Jun 2018
Response from RudyHaryadi on 18 Jun,2018
hello Lydia, Thanks so much for dropping review. Bfast feedback is well noted as we continue to make improvement on its content and taste. Great if you feel our resto price is acceptable! Cheers, Management

6/10 Okay

world traveller, Zurich,

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
used to be good - avoid
useless front desk staff. could not provide advice on tours. dark rooms. strong smell of paint. shower suddenly becomes hot. breakfast was ok.
Stayed 3 nights in Dec 2017
Dear World Traveler, Thank you for returning and we apologize for the lacking of our new staff's knowledge and few minor in-room facility issues that give us opportunity to focus areas for further continuous improvement. Hope your comments shared can still give us chances to welcoming you back again in future.... Thanks once again Cordially yours, Rudy H/Hotel Manager

8/10 Good

Michael, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious room
+ good location + spacious & clean room + good price - breakfast need improvement
Stayed 1 night in Oct 2017
Response from RudyH - Hotel Manager on 23 Oct,2017
Hi Michael, It is really appreciated for supplying us feedback. Great to know how you like your bedroom function and location, hence comment for us to improve on the breakfast has been actioned by representing the modified look that we hope our customer notified it. Hope to opportunity of seeing you again soon. Thank you and have a nice day.... Faithfully yours, Rudy H/Hotel Mgr

8/10 Good

indonesian, chinese

Liked: Cleanliness, property conditions & facilities, room comfort
Bandung is using powerpoint with 2 holes only.
Room is clean, bed is comfortable, water heater and air-con is working fine. Tv channels has many selection but i am not able to switch off the indonesia auto audio translating which come after english, all function has been search and change to english only but to no avail. Receptionist staff who works on working hour have a good attitude than midnight staff. The room powerpoint is different with Singapore. It has only 2 holes. When contact receptionist, i was told that they ran out of the converter as many guests have borrowed first. I would like to compliment security guard for their good service and attitude. Overall, i still like this hotel.
Response from RudyH - Hotel Manager on 5 Apr,2017
Dear Valued Guest, Thank you for for your reviews with some positive comments and feedback We have looked into you comments about several issues and have been in progress to resolve with some training needs. Much appreciate those constructive feedback for our immediate improvement and thank you for bringing them up to our attention! Hope to see you come back and revisit us soon! The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for posting 5 stars Review !

10/10 Excellent

Joy, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at Bandung city center
Location was great although parking was kind of small. Close to food, located near dago area, very close to ITB.
Response from RudyH - Hotel Manager on 10 Mar,2017
Dear Joy, Greetings from us at NEO Dipatiukur Bandung - Try something NEO! It is our pleasure to have you staying in our property. Happy to know that our location benefit you which also is near to famous ITB University. We are sorry about our parking limitation as we wish we could provide you more due to space we have. Hope this will not prevent you from returning to NEO dipatiukur Bandung in the near time. Wish have a nice day and see you again soon! Regards Rudy H - Hotel Mgr

8/10 Good

RAJINDER KAUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and enjoyable stay.
It was a very comfortable stay and the staff were excellent. Very friendly and very helpful. All the staff were very jovial. Breakfast was not very good though. Should have some pastries. Not everybody eats beef so there should be less beef. Only beef sausages were available.
Response from General Manager on 27 Feb,2017
Hello Rajinder Kaur, Thank you for posting review about NEO dipatiukur Bandung! We value your feedback with appreciation. Our breakfast menu and variation are served on circulation - too pity you do not consume beef hence next time you come, just call the waitress and they should be ready to help you with optional menu suits your taste. Look forward to the opportunity of welcoming you back in the future time! Kind regards, Rudy H - Hotel Manager

10/10 Excellent

Kimberley, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good food around
The place is pretty near the airport as it takes about 20-25mins (incl traffic). There is loads of good and cheap food around the hotel. The exterior of the hotel looks clean and new. The staff were really friendly and helpful. The room was clean and decent with proper amenities. The breakfast spread was reasonable and the food was pretty nice.
Response from RudyH - Hotel Manager on 24 Feb,2017
Hi Kimberly Greetings from NEO Dipatiukur Bandung - try something NEO Thank you for posting review and shared your positive comments. All the hotel team are working hard to please all the customer to enjoy our hotel and the services We will convey our team to continue deliver our very best to our valuable customer like you See you soon on your return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb,2017
Hi guest Thank you for staying with us and posting 5* to NEO Dipatiukur Bandung See you again soon! Rudy Haryadi The management

10/10 Excellent

Indra, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel with affordable price
This is the first time I stayed in Neo Hotel Dipatiukur. Base on the review, they recommend this hotel. So I booked Neo for my 4 days honeymoon. It has very nice and clean room and bathroom. They also provide delicious food for breakfast. I will book at Neo for another trip to Bandung. Thank you!
Response from RudyH - Hotel Manager on 24 Feb,2017
hello Indra, Warm greetings from us at NEO Dipatiukur Bandung. Glad to read your positive comments and thank you for spending your memorable honeymoon as we are pleased to know that you enjoyed your overall stay with us. Look forward to see you soon! Rudy H - Hotel Mgr

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenient but clean hotel
Reasonably good hotel, excellent staff, nothing nearby though and they close the restaurant and bar around 9.30
Response from General Manager on 27 Feb,2017
Dear Paul. Thank you for you posting comment! Glad that you like the service but our hotel restaurant is always open till 11pm. Do let us know should you need further assistance when you are around as our team will be happy to assist you Cordially yours, Rudy H Hotel Mgr

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb,2017
Thank you for posting 4stars for us!

10/10 Excellent

Sany Shianian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategy Location
Spacious comfort room. Near local and street food stalls. Friendly n helpful staffs. Compliment to all and especialy to Mr Defi, our knowledgable driver who tour us around. Our memorable holiday 2016. Keep it up.
Response from Rudy H on 24 Feb,2017
hello Sany Shianian, Greeting from NEO Dipatiukur Bandung ! Glad that you found our hotel benefit your recent stay with us. We will convey your satisfaction on Defi our Belldrive whom looked after your city trip during your stay Wish to see you soon in Bandung! regards Rudy H - Hotel Mgr

8/10 Good

Didiek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Overall is good with reasonable hotel rate. Kind of breakfast vary is need to be improved. Food for dinner is good taste. I have been visited here for 3 times within 2 months.
Response from General Manager on 10 Mar,2017
Dear Didiek, Thank you for dropping feedback on your recent with with us customer comments are reason for us to stay continue for improvement. Wish to seeing you back when returning to Bandung and experience the improvement made. Look forward to opportunity of welcoming you back Regards Rudy H - Hotel Mgr

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neo Dipatiukur
Great and pleasant stay. Hotel located at a convenient area with many foods nearby. Clean and comfortable room. Hotel staff performance are great. There are 2 things to improve. 1st: Few Car Park available for guest 2nd: Breakfast varieties
Response from General Manager on 10 Mar,2017
Dear Sirs, Greetings from NEO Dipatiukur Bandung - Try something NEO! It is indeed a pleasure to have you trying our hotel and we welcome your both positive comments and feedback. Yes, being budget hotel we do not unfortunately provide spacious parking and we have been doing things to improve our breakfast variations since then. Hope to have the opportunity of welcoming you back in the near future ! Kinds regards, Rudy H - Hotel Mgr

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor amenities, decor like a brothel
Newish hotel with basic amenities. No hairdryer, hand towel, washcloth, or robe. Was disconcerted by the walls painted with pin-up girls and even more distressed to find the reception desk girls dressed in white wigs to match the wall decor! Overall, a sleazy look and feel. Poor breakfast buffet. Definitely no more than 2'5 to 3 star max. Very disappointing.
Response from RudyH - Hotel Manager on 10 Mar,2017
Dear Sir, Thank you for taking time to share your constructive comments NEO hotel is a budget hotel concept and sorry to learn how you might expect the standard we provide to be like any 3 to 4 star or above. We listen all the customer comments very positively. We apologize if you happened to pick the wrong place but once again we appreciate for trying our product. We wish you have a nice day! Cordially yours, Rudy H - Hotel Mgr

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value of our stay here! Good room service food.
Response from General Manager on 24 Feb,2017
Dear Tim, Thank you for posting 4stars rating and enjoy our hotel value! Look forward to see you soon! Rudy H - Hotel Mgr

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected from Neo Hotel
Very good overalll

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb,2017
Hello Voon Khong, Thank you for poting 4star for us! -Look forward to see you back soon! Rgds Rudy H - Hotel Mgr

8/10 Good

MG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel with good services
Nice room, but need improve for breakfast and jet shower also hot water

8/10 Good

Paul, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good service at hotel, breakfast was plentiful and staff couldnt do more to help no matter what time of day or night.
Response from General Manager on 24 Feb,2017
Dear Paul, Greetings from NEO dipatiukur bdg - try something NEO We are pleased to read your overal positive comments. We will strive to continue provide great service and wish to welcoming you back soon! Rudy H 0- Hotel Mgr

8/10 Good

atika, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
the room is good, but the food is not warm enough to eat

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
The room is very comfortable and clean.Breakfast was good.will stay again next time if they can maintain the condition

10/10 Excellent

Sari, Denpasar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in the city!
Hotel staff are friendly, room is clean and well-maintained. Value for money!

8/10 Good

jelita eka, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good night sleep
I arrived at 10 pm, the check-in process was quick, no hassle and the receptionist was helpful. the location was quite convenient, you can find several convenience stores nearby. the room was clean with limited amenities. I supposed they will provide more if asked. however, the breakfast buffet was bad, need improvement. overall, it was okay for my one-night stay,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
A lil bit noisy neighborhood.Limited parking space
Stayed for a night only, fascinated by crisp nice & clean bed linen.
Response from General Manager on 24 Feb,2017
Hello there. thank you for your comments and feedback We hope that our property become you favorite destination in Bandung ! Cheers!

10/10 Excellent

Hendy, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience hotel
+ Great experience, fast check-in, easy to find food around hotel. - small space for car park but fortunately the car park was quite spacious during my stay

8/10 Good

Yvan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cool hotel in town
I stayed only for a night at the hotel for a reunion with my former classmates. The room was pleasantly above my expectation. The room was quite spacious with comfortable bedding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
It's amazing

10/10 Excellent

Nadiya, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Room
What a nice stay! I love my room. It just super comfy and clean. Their staff also really friendly and nice.

10/10 Excellent

Frans Roberto, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel

8/10 Good

takashi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
冷蔵庫が冷えない、冷凍庫が無い
Stayed 1 night in Jan 2022
Response from Trisan Asikin (Mr) Asst. Front Office Manager on 1 Feb,2022
Dear Takashi, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Hotel NEO Dipatiukur - Bandung

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
el hotel esta ok, cumple con la comodidad y limpieza esperada. es un hotel sencillo con ubicacion intermedia entre el centro y la zona del parque a un precio accesible.
Stayed 2 nights in Mar 2020
Response from Rudy Haryadi / GM on 31 Mar,2020
Thank you for staying with us. Looking forward to the opportunity of welcoming you back sir Cheers

8/10 Good

Hendiono

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman
Lokasi oke, kamar nyaman, makanan lumayan variatif, pelayanan dan kenyamanan oke..
Stayed 1 night in Mar 2020
Response from Rudy Haryadi / Hotel Manager on 31 Mar,2020
Terimakasih mas Hendiono, semoga dapat berjumpa kembali di lain waktu - salam / manajemen

8/10 Good

Man Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi 接收很好
Stayed 2 nights in Apr 2019
Response from Rudy H / GM on 21 May,2019
Thanks so much Man Mei for your nice brief review!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
the windows cannot to be opened and picture on the lift
Stayed 3 nights in Mar 2019
Response from Rudy H on 19 Mar,2019
Thank you for dropping brief review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔
安くて清潔。部屋も広くて良い。正面の道路が混雑してるが、どこも似たようなものと思う。おススメできます
Stayed 3 nights in Oct 2018
Response from RudyH on 23 Oct,2018
Thank you respected traveller for sharing your recommendation comment on Expedia hotel survey! See you again soon Management

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
帰りの電車の都合もあるため、チェックイン時にレイトチェックアウトをお願いした。滞在中に満室になりレイトチェックアウトができなくなる恐れがあるため、先に追加チャージを支払おうとしたが、受付スタッフは支払いはチェックアウト時で良いと言った。念の為チェックアウト前日にレイトチェックアウトの件を確認したら、満室のため不可と言われた。チェックイン時に言われたことを説明し、交渉した結果、レイトチェックアウトは可能になったが、追加チャージ代の釣り銭が無いなど散々だった。あと洗面台シンクの水捌けがかなり悪いし、セーフティーボックス修理は3回依頼してようやくエンジニアが来た。部屋はきれいでお湯も出る。
Stayed 7 nights in Oct 2018

6/10 Okay

Abdullah

جيد.
فندق اقتصادي لا بأس به.
Stayed 3 nights in Jul 2018
Response from Rudy Haryadi on 19 Sept,2018
Thank you Abdullah for posting us good feedback see you again soon ! Management

8/10 Good

SK, Cikarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員は笑顔で応対してくれてとても感じが良いです。部屋もキレイで特に問題はありません。TVは部屋のサイズからするともう少し大きくても良いかも。立地も街中or郊外へ行くのに程よい位置だと思います。何れにしても値段からすれは大満足です。
Stayed 2 nights in Jun 2018
Response from RudyHaryadi on 24 Jun,2018
Thank you SK for staying with us and rated NEO a 4* review - wishing you coming back when you plan to revisit Bandung! Regards/Management

10/10 Excellent

OTTC, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張&週末観光で利用
初めてのバンドゥン出張で利用しました。ダブルルームに宿泊。 部屋も十分の広さで快適・清潔で、ケーブルテレビも40チャンネル以上見れます。シャワーの水圧も強く、日本人にはうれしいトイレのウォシュレット付!(冷水のみですが南国なので全く問題なし)。朝食は普通ですが、インドネシア料理とパン類、鶏おかゆがあり、私には十分でした。 地のソールフードやフルーツが安価で買えるダゴへは徒歩5分ほど。わたしは得意先との会食以外の夕食はここで済ませていました。羊のナシゴレンは150円程。500円で食べきれないほど満腹です。 ホテルのならびには多くの靴屋(アメリカブランド工場横流し品)、コンビニ、レストランが多く便利です。おそらく世界で一番安くVans、Nike、アシックスが買えます。 多くのインターナショナルブランドが入るモールへは車で15分ほど(Paris Van Javaなど)。次回のバンドゥン出張では必ずまた泊まりたいと思いました。 豪華さ、きらびやかさを求めていない観光目的の方にもおすすめです。
Stayed 2 nights in May 2018
Response from RudyHaryadi on 4 Jun,2018
Dear OTTC, Greetings from NEO Dipatiukur Bandung - Try something NEO!. Thank you first and foremost for sharing such a nice review from your recent trip and finding our hotel to be beneficial to your needs. For those seeking nice comfortable and economic budget hotel, as many other customer says so we are pleased to learn that NEO Dipatiukur is a good place for you in Bandung included the facility and location. Eatery spots & functional small shops are spreading within a walking distance from our hotel from which this should be a good option for a saving shopping budget travel. On behalf of management, wishing you always have a wonderful trip and looking forward to welcoming you back very soon on your next business or leisure trip when you happen to return to Bandung soon... Cordially yours, Rudy Haryadi Hotel Manager

8/10 Good

indra, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel on strategic location ...
Good location ... Good services ... Good food ... Good experiences
Stayed 1 night in May 2018
Response from RudyHaryadi on 24 May,2018
Hi Indra, Thanks so much for sharing your nice overall experience staying with us. Do come back when revisit Bandung soon! Cheers - Management

10/10 Excellent

Andreas nicco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel strategis deket kampus
Tempat tidur nyaman, kamar besar. Lokasi sangat strategis deket banyak tmpat makan dan oleh oleh, area luar dingin brrrrrr. Menu makanan kurang lengkap.
Stayed 1 night in May 2018
Response from RudyHaryadi on 25 May,2018
Thanks mas Andreas nicco buat ulasan baik anda. Masukan anda untuk menu makanan akan menjadi evaluasi tim kami, Jangan bosan untuk kembali lagi ke neo ya....Salam