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Reviews of Samari Spa Resort

4 out of 5
Samari Spa Resort
Avenida De Las Amazonas, Baños de Agua Santa, Tungurahua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 122 reviews" "
Rating 8 - Good. 20 out of 122 reviews" "
Rating 6 - Okay. 2 out of 122 reviews" "
Rating 4 - Poor. 1 out of 122 reviews" "
Rating 2 - Terrible. 6 out of 122 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Raymond, Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall l, was a good stay at the property for my family and I. Some of the pros include the beautiful grounds, the pool and the awesome staff for breakfast and dinner! A few of the cons are that in our room the bathroom area was overrun with ants. The bed wasn’t all that comfy either, and on additional “nit” is that the front desk only allowed for two towels for our room…which was super inconvenient traveling with my spouse and 3 kids. I’m a consultant and have lived in hotels for a good chunk of my career and never experienced this anywhere else (from low tier holiday Inn’s to classier establishments like JW Marriot and Ritz. These small little things can make or break a trip so I hope someone in management reads this and updates their policies accordingly. On that note, even though we weren’t allowed extra towels the front desk staff was kind enough to find an extra rollaway bed for my oldest to sleep in
Stayed 3 nights in Dec 2023
Response from Dorian Samari on 4 Feb,2024
Dear Raymond and family, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for such a nice review!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Precisely, we've well taken note of all your remarks regarding the cons you experienced during your stay and let me sincerely apologize on behalf of all our team as our main goal that drives us on a daily basis is precisely to fulfill all our fellow guest's expectations.Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.Thanks again a lot for recommending the Samari Spa Resort and our services. Thanks to your comment, we're able to improve again and again to shoot for total excellence.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

10/10 Excellent

Bhavik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dorian Samari on 4 Feb,2024
Dear guest, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for your 10/10 rating on Expedia...we're blessed!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with us! We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samari is a wonderful place to stay! Unique, historical buildings, pretty gardens, with excellent staff, food and spa. Everyone was so helping in making our time in Banos special and Dora in reception is the best! They also have a peacock on the property.
Stayed 2 nights in Aug 2023
Response from Dorian Samari on 8 Oct,2023
Dear guests, On behalf of all the Samari Spa Resort family , we'd like to you very much for choosing us for your first time, and also for such a great review and for your compliments...we're very thankful!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

10/10 Excellent

Mark

Stayed 2 nights in Aug 2023
Response from Dorian Samari on 8 Oct,2023
Dear Mark, We'd like to thank you very much for choosing us and also for your positive rating!We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled awful and the restaurant customer service ruined our night. I checked out before my reservation ended to escape the smell even though I didn’t receive a refund for the remaining days of our suite. Stay away from this hotel, I would not recommend. They tried to give us two old rooms that smelled terrible before they showed us the newer room which still smelled, just not as much. We stopped at the restaurant for a quick snack and drink before needing to board our scheduled Chiva bus. After 35 minutes of waiting for our drinks we had to tell them we can’t wait for our drinks anymore and we paid for our food and left. 15 minutes later the waiter chased us down in the streets where we were waiting for our bus and argued with us saying that we have to come back and drink the drinks they still continued to make after we paid and left and that they charged us for them without our authorization.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rossana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful place. Exactly what we need to relax. The personnel was the best. The food is good, the “empanadas de viento” is something I recommend everyone to try.
Stayed 2 nights in Jun 2023
Response from Dorian Samari on 29 Jun,2023
Dear guests, Thank you so much for choosing us for your first time as part of your trip to Ecuador, as well as for recommending us and for such a great review with your compliments...we're blessed!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! We strive to provide our lovely guests with an amazing experience on a daily basis.We're very happy to hear you loved our homemade empanadas de viento we freshly prepare everyday.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

10/10 Excellent

Jennifer L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, comfortable spacious rooms, great breakfast and views. Would definitely stay again.
Stayed 2 nights in May 2023
Response from Dorian Samari on 30 May,2023
Dear Jennifer, On the behalf of all the Samari Spa Resort team, we want to thank you very much not only for choosing us for your 1st time, but also for such a great review and for your compliments!Your opinion is very important for us and for other travelers, and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and historic buildings with a fabulous spa. We booked a beautiful suite with fireplace we used and jacuzzi. Bed super large and cozy! Delicious meals at the restaurant with ample breakfast included. Staff so helpful and friendly. Close to Banos town in a short walk or cab ride. We toured 2 fantastic days with Ivan. He is just the best and well worth booking him for touring the area. His # 593 96-764-8033
Stayed 3 nights in Apr 2023
Response from Dorian Samari on 30 May,2023
Dear Valerie, On the behalf of all the Samari Spa Resort team, we want to thank you very much not only for choosing us as part of your trip to Ecuador, but also for such a great review and for your compliments...we're blessed!Your opinion is very important for us and for other travelers, and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

2/10 Terrible

Neeru

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Termite in the room
Room was so dark , bathroom has cheapest shower head and no hot water coming. They have termite on the wood in the room and manager said it is normal. Worst part is they will over charge your account and then won’t refund it and will encourage you to buy wine bottles. As an international tourist we are not to pay any taxes but they still charge me and when we ask them to refund it they refused it and said get bottle of wine . Staff speaks no English and tourist valueable time is wasted in asking for minimum requirements. Even water bottle is charged. Talked with manager, owner wasted my precious time. They even ask you to cancel your booking if you have purchased it on Expedia or any other site so they don’t have to pay them but get business thru them . Cheap business practice.
Stayed 2 nights in Apr 2023
Response from Dorian Samari on 2 Jun,2023
Dear guest,We have carefully read your comment left on our Expedia page, and first of all, please allow us to sincerely apologize for this misunderstanding.Indeed, we do understand the bad experience you had and especially regarding our refund policies.However, for the seriousness and hospitality of our business which we are known worldwide for years now, we did refund your money, and normally according to our refund policies, we shouldn't had proceeded to a refund, yet, we proceeded to a refund.As for your comment about the wine bottle, we never force our guests to purchase any extra beverage, whether it is wine, water, etc. So we are very surprised by your comment and if you have more details about this and which staff member would have forced you to purchase a wine bottle?Finally, as you can see, the seriousness of our family business naturally pushed us to fully compensate you given the circumstances because for us and in this hospitality business, every single guest is part of our family, the Samari family On the top of that, we would never make this kind of comment for the equity and professionalism that represent us.Please feel free to reach out to us for any further questions or needs you might have.I remain at your disposal, and please once again, accept our sincere apologies for this little misunderstanding.Sincerely yours,Dorian ROQUE Customer Satisfaction ManagerSamari Spa Resort

10/10 Excellent

Dennis, St. George

Liked: Cleanliness, staff & service, property conditions & facilities
Samari wowed us on our trip. Their spa was fantastic and they were very accommodating with a tight schedule.
Stayed 1 night in Mar 2023

10/10 Excellent

Kaye, Dalton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with unbelievable gardens, beautiful rooms, fabulous service and yes, world class spa. We ate breakfast and dinner on property and the food and service were just the best! Sebastian at the front desk and Anita at the spa really were very helpful and professional.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic. The property was absolutely beautiful, and the service was top notch.
Stayed 3 nights in Jan 2023

10/10 Excellent

Freddy, Mason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff is top notch and the owner is such a great person. Highly recommended
Response from Samari Spa on 7 Jan,2023
Dear Freddy,Thanks for your visit, it was a huge honor to have you at Samari, and we hope to have you again very soon.Best regards

10/10 Excellent

Sonia

Stayed 1 night in Nov 2022

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds and our room was amazing! Fresh flowers in our room and bathroom with a bowl of fresh fruit each day. Excellent place to stay!
Stayed 2 nights in Oct 2022
Response from Samari Spa on 21 Nov,2022
Dear Rena,Thank you so much for choosing us and for such a great review and for your compliments...we're blessed!Your opinion is very important for us and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. We look forward to welcoming you again soon and with great pleasure, we will be waiting for you!

10/10 Excellent

Juan, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in baños! Perfect location. Great service. Staff very helpful and kind. Beautiful mountain and nature views!
Stayed 1 night in Nov 2022
Response from Samari Spa on 21 Nov,2022
Dear Juan, Thank you so much for staying with us and for your compliments and positive review!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us!We look forward to welcoming you again soon and with great pleasure.

10/10 Excellent

Leigh, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a special place, it felt like a secret paradise. The service was impeccable; our room was clean and spacious. The food in the restaurant was quite good. The spa and pool were so relaxing, we never even made it to the thermal pools we'd come to Banos to see!
Stayed 2 nights in Sep 2022
Response from Samari spa on 2 Oct,2022
Hello Leigh,It was such a pleasure to have and serve you at Samari, we are happy to know you enjoyed your stay with us, and hope to see you again very soon. Best Regards

8/10 Good

Amgela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

norman, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Maria

Stayed 2 nights in Jun 2022

10/10 Excellent

Sharon, Knoxville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with great amenities and restaurant
Stayed 1 night in May 2022

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful gardens. A wonderful spa that allows you to relax further with sauna, steam room, Jacuzzi and warm swimming pool. Can't beat the mountain views.
Stayed 1 night in Mar 2022

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property
Beautiful place. Wish we had more time to use the spa. Food was good, but restaurant staff was not very friendly. We had to ask for water and bread when we saw it was given to other guests.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
The grounds of the hotel was the star, it was beautiful. The spa and services were great. Everyone at the hotel is very nice and goes out of their way to help. I have 2 minor complaint, the room was super dark, I understand they try to keep it atmospheric but at night with all the lights on we still can barely see. The other is that there’s no coffee or tea make in the room and it’s quite a hike to the main bldg.
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael, Brooklyn

Stayed 1 night in Oct 2021

10/10 Excellent

Julio Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, very friendly staff.
Stayed 1 night in Sep 2021
Response from Samari Spa on 3 Nov,2021
Dear Julio, Thank you very much for your review, it was a honor to have you at Samari. Best Regards

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff kind, spa wonderful
Stayed 4 nights in Sep 2021
Response from Samari Spa on 3 Nov,2021
Dear Melinda, Thank for your visit and for your review, it was a honor to have you at Samari, we hope to see you soon again. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the facilities in general, particularly the covered pool, and the nice attention, especially the one given by Dora, who gave us many recommendations on places to visit during our stay. What I didn't like, but what compensated one I told them, was that the breakfast was almost the same during the 3 days, which was actually a mistake they made, because they did show us the schedule. To compensate for that, we received additional empanadas at our check out.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place. Very unique. Loved the decoration and the gardens. Spectacular mountain view.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020
Response from Samari spa on 8 Dec,2020
Thank you very much.

6/10 Okay

Nancy

Disliked: Cleanliness
They can do better
It was ok
Stayed 1 night in Oct 2020
Response from Samari Spa on 21 Oct,2020
Hello Nancy, Thanks for your review, please let me know if there was something wrong in your stay. Best Regards

2/10 Terrible

Benny, Toronto

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
I arrive there and they ask me double if the money
Stayed 1 night in Aug 2020

10/10 Excellent

CHARALAMPOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, location and service!
Perfect hotel, location and service!
Stayed 1 night in Feb 2020
Response from Samari Spa Resort on 1 May,2020
Thank you very much for your comment, we are glad to know you enjoyed your stay with us. We hope you visit us again. Best Regards,

10/10 Excellent

Alex, Houston, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible location. I was unsure if the cost would be worth it but took the chance. The views are incredible and it’s so peaceful. You have to travel the world to find places like this . The staff makes you feel like royalty, any requests they can make it happen. Would definitely stay here again if I had a chance to.
Stayed 2 nights in Jan 2020

10/10 Excellent

Cesar, Salt Lake, Utah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY thing I did not like, the mattress was too firm, very uncomfortable. Everything else was great
Stayed 1 night in Jan 2020

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y muy lindo tanto el hotel como las habitaciones, el personal muy agradable y atento a todas las nesecidades
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property a short walk (25-30 minutes) from the center of town. Quiet, peaceful, and safe.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Hotel Samari was top notch! It had beautiful grounds, including peacocks walking around in the morning, spacious rooms with vaulted ceilings, some with fireplaces and jacuzzi tubs, and a gracious attentive staff. We extended our stay because we loved relaxing there!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samari is a unique hotel and spa. Beautifully arranged, very clean and with very friendly staff. I will recommend this place to all my friends.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Samari Spa Resort is without question the best hotel that I have stayed in and I have stayed in 5 star hotels around the world. The attention to detail of the facility is outstanding and creates a warm and unique atmosphere. Much care and good taste has gone into creating this hotel. We spent 2 days of our honeymoon here and happened to be upgraded to a junior suite with fireplace and jacuzzi, which was amazing. The jacuzzi is a little redundant because of the amazing spa facilities. Beautiful heated pool, jacuzzi and saunas in period courtyard of monastery covered by glass roof - amazing! The breakfast was very ample - there are a few changes I would have made.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and grounds. Staff was very accommodating
Stayed 2 nights in Apr 2019

10/10 Excellent

Thomas, San Antonio, TX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Regally nice people work at the Samari and it is a lovely, relaxing place. We had a great time there.
Stayed 1 night in Mar 2019

8/10 Good

Beau

Liked: Cleanliness, staff & service
Had problem with no water pressure in the room. Staff were great. Great service. Especially Paola. WiFi doesn’t work well but that is common in a lot of hotels.
Stayed 2 nights in Nov 2018

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samari Shang r lai
A lovely monastery converted into a hotel. It is a bit out of town but an easy walk the people working were uber service oriented. Had a spa treatment in their lovely facility. Very peaceful. If you are going to banos a lovely place to stay
Stayed 2 nights in Sep 2018

10/10 Excellent

Rochelle, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Oasis in Banos
Luxury resort set amongst huge gardens with peacocks roaming the grounds. Absolutely stunning location and beautiful rooms. Room was enormous and bed was really comfortable with excellent linens. Loved the stone walled bathrooms and wooden furnishings. Excellent spa facilities with heated pool, sauna, turkish hammam and sun bathing area. Lots of lovely extras like home made chamomile tea, robes and slippers. The perfect place to unwind after being on the road travelling for 3 weeks. Thanks for the upgrade :)
Stayed 1 night in Jul 2018
Response from Samari Spa on 25 Jul,2018
Dear Rochelle, On behalf of the entire staff with whom I have shared your kind and positive comments I take great pleasure to thank you very much indeed for taking your time to write about your recent stay with us. It is always lovely to hear that we are continuing to make all efforts to please our guests.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels at which we have ever stayed. I loved, loved, loved being here. The front desk staff helped us immensely in obtaining excursions and tours. The gorgeous grounds are on a 300-year-old restored monastery. The cobblestone paths to the various cottages were pretty but required thick-soled shoes to walk upon comfortably. We stayed in the Buganvillas suite, and loved the two-person jetted tub. The flue on the fireplace allowed some smoke to enter the room when a fire was burning, even though there was no wind that day. (We ended up opening the door for 30 minutes to vent the room.) The glass enclosed, heated pool was wonderful, and the massages at the spa were top-notch. The food in the restaurant was absolutely delicious, though one would hope for more vegan/vegetarian options that included protein--especially at a resort that emphasizes wellness. Overall, a fantastic stay at one of the best properties in Banos, and I would absolutely recommend it for most everyone.
Stayed 2 nights in Jun 2018
Response from Samari Spa on 25 Jul,2018
Dear Robert, Your comments of your recent stay with us have been received with great pleasure. We wish to thank you for having taken your time to write this detailed assessment as it includes all departments of our property. On behalf of the entire staff I thank you ever so much. We hope that future interested clients will enjoy their stay as much as you did. Kind regards,