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Overview of Batam City Hotel

Photo gallery

Guest reviews

3.8 / 5Good
54 reviews
Guests rated this property 3.8/5 for cleanliness.

Amenities

  • Free WiFi
  • Breakfast included
  • Free parking
  • Free airport shuttle

Map

Explore the area

Popular LocationGrand Batam Mall7 min walk
Popular LocationBCS Mall (Batam City Square)8 min walk
Popular LocationNagoya Hill Mall11 min drive
AirportBatam Batu Besar (BTH-Hang Nadim)26 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    Show details
  • Executive Room

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    Show details
  • Junior Suite

    Room amenities

    • 31 sq m
    • City view
    • Sleeps 2
    Show details
  • Premier Room

    Room amenities

    • 22 sq m
    • City view
    • Sleeps 2
    Show details
  • Grand Executive

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    Show details
  • Grand Suite

    Room amenities

    • 31 sq m
    • City view
    • Sleeps 2
    Show details

About this area

Batam

Batam City Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Batam Center Shopping Area.

Map
Popular Location

What's nearby

  • Grand Batam Mall - 7 min walk
  • BCS Mall (Batam City Square) - 8 min walk
  • Nagoya Hill Mall - 11 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 12 min drive
  • Harbor Bay Ferry Terminal - 16 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • Where to eat
  • Edelweiss – Buffet restaurant offering international cuisine.

About this property

Batam City Hotel

3-star hotel near Nagoya Hill Mall
Along with a restaurant, this smoke-free hotel has a business centre and concierge services. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, dry cleaning, free breakfast and a ballroom are on-site. All 79 rooms offer free WiFi and room service.
Batam City Hotel offers 79 forms of accommodation. Guests can surf the web using complimentary wireless Internet access.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free return airport shuttle

Food and drink

Free breakfast available
1 restaurant
Room service available

Family friendly

Dry-cleaning service

Conveniences

Ballroom
Banquet hall
Lift

Guest services

Concierge services
Dry-cleaning service

Languages spoken

English
Indonesian

Business services

Business centre
Meeting rooms

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bathroom

Hairdryer (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Frequently asked questions

Can I cancel my reservation for free at Batam City Hotel and receive a full refund?
Yes, Batam City Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Batam City Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Batam City Hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in begins at 2:00 PM.
What time is check-out at this property?
Checkout is at noon.
Does Batam City Hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is this hotel located?
Situated in Batam, this hotel is within 1 mi (2 km) of Grand Batam Mall and Nagoya Hill Mall. Harbor Bay Ferry Terminal is 2.4 mi (3.9 km) away.

Guest reviews

3.8
5 - Excellent
12
4 - Good
24
3 - Okay
15
2 - Mediocre
1
1 - Poor
2
3.8
Cleanliness
3.8
Service and Staff
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2017

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.

Stayed 2 nights in Jun 2017

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.

Stayed 2 nights in Jun 2017

2/5

  • Liked: Room comfort
  • Disliked: Staff & service

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

4/5 Good

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

Pros: Location and service by the staffs.

Cons: The water heater.

Location: Nice supermarket at BCS and alot of nice chinese foods.