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Overview of Batam City Hotel

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Featured image
Balcony
Free WiFi
Room Amenity
Free WiFi

Batam City Hotel

3 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Free airport shuttle
  • Restaurant
  • Business Services

Explore the area

    Popular LocationGrand Batam Mall7 min walk
    Popular LocationBCS Mall (Batam City Square)8 min walk
    Popular LocationNagoya Hill Mall9 min drive
    AirportBatam Batu Besar (BTH-Hang Nadim)30 min drive

Choose dates to view prices

Executive Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Deluxe Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Premier Room

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Grand Executive

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Junior Suite

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Grand Suite

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

About this area

Batam

Batam City Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and BCS Mall (Batam City Square).
Popular Location

What's nearby

  • Grand Batam Mall - 7 min walk
  • BCS Mall (Batam City Square) - 8 min walk
  • Nagoya Hill Mall - 9 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 11 min drive
  • Harbor Bay Ferry Terminal - 12 min drive

Getting around

  • AirportBatam Batu Besar (BTH-Hang Nadim) - 30 min drive

Restaurants

  • Where to eat
  • Edelweiss – Buffet restaurant offering international cuisine.
View in a map

About this property

Batam City Hotel

3-star hotel, walk to BCS Mall (Batam City Square)
Along with a restaurant, this smoke-free hotel has a business centre and concierge services. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include dry cleaning, a 24-hour front desk and a garden. All 79 rooms offer free WiFi and room service.
Batam City Hotel offers 79 forms of accommodation. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • Free return airport shuttle

Food and drink

  • Free breakfast available
  • 1 restaurant
  • Room service available

Family friendly

  • Dry cleaning service

Conveniences

  • Ballroom
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Hairdryer (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Can I cancel my reservation for free at Batam City Hotel and receive a full refund?
Yes, Batam City Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Batam City Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Batam City Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Batam City Hotel?
Self-parking is free at this property.
What time is check-in at Batam City Hotel?
Check-in begins at 2:00 PM.
What time is check-out at Batam City Hotel?
Checkout is at noon.
Does Batam City Hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is Batam City Hotel located?
Situated in Batam, this hotel is within a 10-minute walk of Grand Batam Mall and BCS Mall (Batam City Square). Nagoya Hill Mall and Harbor Bay Ferry Terminal are also within 3 miles (5 km).
3.8
Good
Rating 5 - Excellent. 12 out of 54 reviews
5 - Excellent 22%
Rating 4 - Good. 24 out of 54 reviews
4 - Good 44%
Rating 3 - Okay. 15 out of 54 reviews
3 - Okay 28%
Rating 2 - Poor. 1 out of 54 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 54 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

0.0/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice short getaway
Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017

2/5 Poor

Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service
Staff made mistake and put blame on guest
Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Nice hotel near to BCS mall
Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned

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