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Batam City Hotel

3.0 star property
Comfortable hotel near Grand Batam Mall

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your current months are August, 2024 and September, 2024.
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September 2024

Photo gallery for Batam City Hotel

Spa
Property amenity
Minibar, desk, free WiFi
International cuisine
Bathroom

Reviews

7.6

Good

Popular amenities

  • Free airport shuttle
    Free airport shuttleFree airport shuttle
  • Gym
    GymGym
  • Spa
    SpaSpa
  • Breakfast included
    Breakfast includedBreakfast included
  • Laundry
    LaundryLaundry
  • Room service
    Room serviceRoom service

Explore the area

Map
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211
  • Popular LocationBCS Mall4 min walk
  • Popular LocationGrand Batam Mall11 min walk
  • Popular LocationNagoya Hill Mall18 min walk
  • AirportBatam Batu Besar (BTH-Hang Nadim)23 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Lim
Jul 18, 2017
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About the area

Batam

Batam City Hotel is located in Batam. Harbour Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Grand Batam Mall.
Visit our Batam travel guideOpens in a new window

What's nearby

  • BCS Mall - 4 min walk
  • Grand Batam Mall - 11 min walk
  • Nagoya Hill Mall - 18 min walk
  • Harbour Bay Ferry Terminal - 6 min drive
  • Batam Centre Ferry Terminal - 7 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • ‪Pelangi Kopitiam - ‬3 min walk
  • ‪Kopitiam Long Shu Siah - ‬2 min walk
  • ‪Kangen Café - ‬5 min walk
  • ‪Bakso Kota Cak Man - ‬6 min walk
  • ‪Sop Ayam Kampung - ‬1 min walk

About this property

Batam City Hotel

Hotel near Batam Centre Ferry Terminal
Grand Batam Mall is located near Batam City Hotel, which provides free breakfast, a free return airport shuttle and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site buffet restaurant, Edelweiss, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a gym.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A lift, luggage storage and meeting rooms
  • Concierge services, a 24-hour front desk and a front desk safe
Room features
All 79 rooms have amenities, such as free WiFi, minibars and room service.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries
  • Electric kettles, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A restaurant

Restaurants on site

  • Edelweiss

Things to do

  • Gym
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Desk

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Is Batam City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Batam City Hotel?

Self-parking is free at this property.

What time is check-in at Batam City Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Batam City Hotel?

Checkout is at noon.

Does Batam City Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Batam City Hotel located?

Situated in Batam, this hotel is within a 15-minute walk of BCS Mall and Grand Batam Mall. Nagoya Hill Mall and Harbour Bay Ferry Terminal are also within 3 miles (5 km).

Batam City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 54 reviews" "
Rating 8 - Good. 24 out of 54 reviews" "
Rating 6 - Okay. 15 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice short getaway
Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017

8/10 Good

Chee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017

4/10 Poor

Jacq, SG

Liked: Room comfort
Disliked: Staff & service
Staff made mistake and put blame on guest
Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

8/10 Good

Xeria, Singapore

Liked: Staff & service, room comfort
Nice hotel near to BCS mall
Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

2/10 Terrible

usn sailor, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It a clean hotel
I am stay there few times, it good location and free shuttle one way.

10/10 Excellent

Eros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

merry, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Overall was good. Hot water heater not working

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Bob, Singapore

Good location to BSC Shopping mall
Ants on the table and wall. Other than that, everything else is average.

8/10 Good

YU HUI, Singapore

Liked: Cleanliness, staff & service
2 days 1 night weekend stay in Batam
A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast. The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception. The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too. Overall, a comfortable stay and I will visit this hotel again.

6/10 Okay

RADIYAH, Singapore

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.

6/10 Okay

Kok Siong, Singapore

Liked: Cleanliness
A short stay
The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.

8/10 Good

Johnny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
A Short Stay
The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead. The breakfast was ok. There were more food than what we would expect from a budget hotel. The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.

10/10 Excellent

PUI LAN PAZZY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Staty
Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.

8/10 Good

tezza, Singapore

Liked: Property conditions & facilities, room comfort
new hotel good location weak housekeeping
can stay again forget the breakfast

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for short stay
Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay

10/10 Excellent

Angeline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and friendly
Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It's a pleasent stay in this hotel. Overrall services were good.

6/10 Okay

bak ling, singapore

Disliked: Cleanliness, room comfort
value for money
Good location

8/10 Good

nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort